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Compare Dynamics 365 Remote Assist and SightCall 
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At a Glance
Market Segments
Small-Business (40.0% of reviews)
Small-Business (55.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Remote Assist
Star Rating
(17)4.1 out of 5
Market Segments
Small-Business (40.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Remote AssistSightCall
Star Rating
(21)4.6 out of 5
Market Segments
Small-Business (55.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SightCallSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SightCall excels in "Unattended Remote Access" with a score of 9.0, allowing for seamless support without requiring user presence, while Dynamics 365 Remote Assist lacks this feature, which can be a significant drawback for businesses needing efficient remote assistance.
- Reviewers mention that SightCall's "Quality of Support" is rated at 9.4, indicating a strong customer service experience, whereas Dynamics 365 Remote Assist has a lower rating of 8.0, suggesting potential challenges in obtaining timely support.
- G2 users highlight that SightCall offers superior "Ease of Use" with a score of 9.4, making it more accessible for users with varying technical skills, while Dynamics 365 Remote Assist's score of 8.5 indicates a steeper learning curve for some users.
- Users on G2 report that SightCall's "Session Recording" feature is rated at 7.7, which is beneficial for training and quality assurance, while Dynamics 365 Remote Assist does not provide a comparable feature, limiting its utility for businesses focused on documentation and training.
- Reviewers say that SightCall's "Multi-Monitor Support" is a standout feature, enhancing productivity for users who work with multiple screens, whereas Dynamics 365 Remote Assist does not emphasize this capability, which could hinder efficiency for users in multi-display environments.
- Users report that SightCall's "Video Chat" feature is rated at 8.7, providing a reliable communication channel, while Dynamics 365 Remote Assist's lower rating suggests that users may experience limitations in video quality or functionality during remote sessions.
Pricing
Entry-Level Pricing
Dynamics 365 Remote Assist
No pricing availableSightCall
No pricing availableFree Trial
Dynamics 365 Remote Assist
No trial information availableSightCall
No trial information availableRatings
Meets Requirements
8.5
9
9.3
18
Ease of Use
8.5
9
9.4
18
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
8.0
9
9.4
18
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
7.4
9
9.4
18
Features by Category
Administration
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
7.3
5
Not enough data
Not enough data
Maintenance
Not enough data
7.0
5
Not enough data
6.7
5
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Device Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Remote Support
8.7
5
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Hardware Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Remote Assist and SightCall are categorized as AR Collaboration Tools
Unique Categories
Dynamics 365 Remote Assist has no unique categories
Reviews
Reviewers' Company Size
Dynamics 365 Remote Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SightCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Computer Software
12.5%
Non-Profit Organization Management
6.3%
Military
6.3%
Investment Management
6.3%
Other
43.8%
Marketing and Advertising
35.0%
Information Technology and Services
15.0%
Consulting
5.0%
Writing and Editing
5.0%
Transportation/Trucking/Railroad
5.0%
Other
35.0%
Alternatives
Discussions
What you like the most in Dynamics 365?
1 Comment
KK
Its goodRead more
Dynamics 365 Remote Assist has no more discussions with answers
SightCall has no discussions with answers
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