# Dynamics 365 Remote Assist vs SightCall Comparison

| | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 17 | 21 | 
| **Largest Market Segment** | Small-Business (40.0% of reviews) | Small-Business (55.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 


---
## Ratings Comparison
| Rating | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
  | **Meets Requirements** | 8.5 (9 reviews) | 9.3 (18 reviews) | 
  | **Ease of Use** | 8.5 (9 reviews) | 9.4 (18 reviews) | 
  | **Ease of Setup** | Not enough data | Not enough data | 
  | **Ease of Admin** | Not enough data | Not enough data | 
  | **Quality of Support** | 8.0 (9 reviews) | 9.4 (18 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | Not enough data | 
  | **Product Direction (% positive)** | 7.4 (9 reviews) | 9.4 (18 reviews) | 

---
## Pricing

### Dynamics 365 Remote Assist

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SightCall

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **SightCall** | 7.5/10 | 5 |

#### Administration

| Feature | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Screen Sharing** | Not enough data | 7.0 (5 reviews) | 
| **File Sharing** | Not enough data | 7.7 (5 reviews) | 
| **Session Recording** | Not enough data | 7.7 (5 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.0 (5 reviews) | 
| **Multi - Session Handling** | Not enough data | 7.3 (5 reviews) | 
| **Multi-Monitor Support** | Not enough data | Not enough data | 

#### Maintenance

| Feature | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Remote Reboot** | Not enough data | 7.0 (5 reviews) | 
| **Remote Printing** | Not enough data | 6.7 (5 reviews) | 

#### Communication 

| Feature | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Text Chat** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Video Conference Call** | Not enough data | Not enough data | 
| **Screen Annotations** | Not enough data | Not enough data | 

#### Security

| Feature | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Device Support

| Feature | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Mobile Device Access** | Not enough data | Not enough data | 
| **Multi-Platform Support** | Not enough data | Not enough data | 
| **Cross-Platform** | Not enough data | Not enough data | 

#### Performance

| Feature | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 

### AR Collaboration Tools

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | 8.9/10 | 5 |
| **SightCall** | N/A | N/A |

#### Remote Support

| Feature | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Video chat** | 8.7 (5 reviews) | Not enough data | 
| **Live text chat** | Not enough data | Not enough data | 
| **Ticket submitting** | 9.0 (5 reviews) | Not enough data | 

#### Hardware Integration

| Feature | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Mobile phones** | Not enough data | Not enough data | 
| **AR glasses** | Not enough data | Not enough data | 
| **Tablets** | Not enough data | Not enough data | 

#### Content

| Feature | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Guided content** | Not enough data | Not enough data | 
| **Content management** | Not enough data | Not enough data | 
| **AR annotations** | Not enough data | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **SightCall** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Remote Assist** | N/A | N/A |
| **SightCall** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools)


**Unique to SightCall (3):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [SAP Store Software](https://www.g2.com/categories/sap-store)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Remote Assist | SightCall | 
|---|---|---|
| **Small-Business** | 40.0% | 55.0% | 
| **Mid-Market** | 26.7% | 40.0% | 
| **Enterprise** | 33.3% | 5.0% | 

### By Industry

#### Dynamics 365 Remote Assist

- **Information Technology and Services:** 25.0%
- **Computer Software:** 12.5%
- **Non-Profit Organization Management:** 6.3%
- **Military:** 6.3%
- **Investment Management:** 6.3%
- **Hospitality:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Construction:** 6.3%
- **Computer Networking:** 6.3%
- **Computer & Network Security:** 6.3%
- **Other:** 12.5%

#### SightCall

- **Marketing and Advertising:** 35.0%
- **Information Technology and Services:** 15.0%
- **Consulting:** 5.0%
- **Writing and Editing:** 5.0%
- **Transportation/Trucking/Railroad:** 5.0%
- **Telecommunications:** 5.0%
- **Retail:** 5.0%
- **Publishing:** 5.0%
- **Higher Education:** 5.0%
- **Food & Beverages:** 5.0%
- **Other:** 10.0%

---
## Alternatives

### Alternatives to Dynamics 365 Remote Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews)
- [Streem](https://www.g2.com/products/streem/reviews) — 4.5/5 stars (82 reviews)
- [Help Lightning](https://www.g2.com/products/help-lightning/reviews) — 4.8/5 stars (67 reviews)
- [TeamViewer Frontline](https://www.g2.com/products/teamviewer-frontline/reviews) — 4.3/5 stars (62 reviews)
- [Vuforia Chalk](https://www.g2.com/products/vuforia-chalk/reviews) — 4.4/5 stars (17 reviews)
- [XMReality](https://www.g2.com/products/xmreality/reviews) — 4.5/5 stars (38 reviews)
- [Remote Eye](https://www.g2.com/products/remote-eye/reviews) — 4.7/5 stars (33 reviews)
- [Librestream](https://www.g2.com/products/librestream/reviews) — 4.7/5 stars (13 reviews)
- [Zoho Lens](https://www.g2.com/products/zoho-lens/reviews) — 4.7/5 stars (22 reviews)
- [Trimble Connect](https://www.g2.com/products/trimble-trimble-connect/reviews) — 4.4/5 stars (23 reviews)

### Alternatives to SightCall

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews)
- [Help Lightning](https://www.g2.com/products/help-lightning/reviews) — 4.8/5 stars (67 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3971 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)

---
## Top Discussions

### Dynamics 365 Remote Assist

- Title: [What you like the most in Dynamics 365?](https://www.g2.com/discussions/51290-what-you-like-the-most-in-dynamics-365) — 1 comment, 1 upvote
  > **Top comment:** "Its good"

### SightCall

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-remote-assist-vs-sightcall)