# DoorLoop Reviews **Vendor:** DoorLoop **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 248 ## About DoorLoop DoorLoop is a property management software solution designed to assist mid-sized and large property managers in effectively managing their rental portfolios. This comprehensive platform streamlines various essential functions, including accounting, rent collection, maintenance management, and tenant communication, all within a single, user-friendly system. DoorLoop is particularly beneficial for property managers overseeing portfolios of 50 or more units, where enhancing operational efficiency, achieving financial transparency, and boosting team productivity are critical objectives. The software caters to property managers who are looking to minimize manual tasks and improve the accuracy of their reporting. By consolidating multiple fragmented tools and outdated legacy systems into one cohesive platform, DoorLoop enables users to operate more efficiently without the need to hire additional staff. This is especially advantageous for property management teams that are experiencing growth and require a robust solution to support their expanding operations. Key features of DoorLoop include online rent payment capabilities with automated reminders, which significantly enhance on-time collection rates. The accounting tools provided within the software allow for seamless bank reconciliation and real-time financial reporting, giving property managers a clear view of their financial health. Additionally, DoorLoop offers maintenance request tracking across various properties and units, ensuring that issues are addressed promptly and efficiently. Centralized communication tools facilitate interaction between tenants and property owners, fostering better relationships and improving overall satisfaction. One of the standout benefits of DoorLoop is its ability to reduce operational overhead by consolidating multiple systems into one. Users report an average time savings of 5.3 hours per week, allowing property managers to focus on strategic initiatives rather than getting bogged down in administrative tasks. This time efficiency is crucial for property managers who are scaling their operations, as it enables them to handle increased workloads without the necessity of expanding their team. DoorLoop is particularly well-suited for property managers transitioning from outdated software or disparate tools, as it provides a modern solution that enhances efficiency and supports ongoing portfolio growth. By leveraging the capabilities of DoorLoop, property managers can streamline their operations, improve their financial oversight, and ultimately deliver a better experience for both tenants and property owners. ## DoorLoop Pros & Cons **What users like:** - Users love the **ease of use** of DoorLoop, praising its straightforward organization and efficient management features. (24 reviews) - Users appreciate the **user-friendly design** of DoorLoop, finding navigation and tenant management intuitive and efficient. (12 reviews) - Users praise the **excellent customer support** of DoorLoop, which enhances their property management experience significantly. (11 reviews) - Users value the **easy tenant management** features of DoorLoop, praising its intuitive design and effective support. (11 reviews) - Users value the **efficiency** of DoorLoop for organizing all tasks seamlessly in one accessible platform. (10 reviews) - Navigation Ease (10 reviews) - Online Payments (10 reviews) - Rent Collection (10 reviews) - Centralization (9 reviews) - Payment Management (9 reviews) **What users dislike:** - Users find the **lack of essential features** in DoorLoop limiting, especially for managing diverse property types efficiently. (9 reviews) - Users find DoorLoop's pricing to be **expensive** , especially when managing smaller portfolios with unnecessary features. (4 reviews) - Users complain about the **high fees** associated with DoorLoop, impacting their overall satisfaction with the service. (4 reviews) - Users express concerns over **inadequate reporting** , wishing for more flexible and streamlined options in DoorLoop. (4 reviews) - Users experience **payment issues** with high fees and slow processing times, affecting their overall satisfaction with DoorLoop. (4 reviews) - Poor Reporting (4 reviews) - Slow Performance (4 reviews) - Complex System (3 reviews) - Users find the **high cost** of DoorLoop challenging, especially for smaller portfolios with limited feature needs. (3 reviews) - Users report **poor customer support** during off-hours, highlighting limitations in immediate assistance when issues arise. (3 reviews) ## DoorLoop Reviews ### 1. Convenient Rent Tracking, But High Payment Fees **Rating:** 3.0/5.0 stars **Reviewed by:** Brian B. | IT Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about DoorLoop?** It's convenient to check rent payments online and to send messages for service requests. **What do you dislike about DoorLoop?** There is a steep fee for users that pay their rent through the portal. **What problems is DoorLoop solving and how is that benefiting you?** Renters are able to communicate through the portal, submit service requests, and report any issues they encounter. The platform also allows tenants to pay their rent using a credit card. **Official Response from Elizabeth Shackelford:** > Thanks for the feedback, Brian. We love saving you time as a landlord! We also appreciate your insights and we’d love to hear more about your experience. Connect with us at support@doorloop.com if you're willing to share more with our team. ## DoorLoop Discussions - [Are there any contracts?](https://www.g2.com/discussions/are-there-any-contracts) - 1 comment, 1 upvote - [Is there a free trial?](https://www.g2.com/discussions/is-there-a-free-trial-ef369f4f-9042-4731-8bbc-4946d1dfd7da) - 1 comment, 1 upvote - [Why choose DoorLoop over other programs?](https://www.g2.com/discussions/why-choose-doorloop-over-other-programs) - 2 comments, 1 upvote - [Who is DoorLoop for?](https://www.g2.com/discussions/who-is-doorloop-for) - 2 comments, 1 upvote - [What properties can I manage with DoorLoop?](https://www.g2.com/discussions/what-properties-can-i-manage-with-doorloop) - 1 comment, 1 upvote - [View DoorLoop pricing details and edition comparison](https://www.g2.com/products/doorloop/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-06-12+20%3A53%3A21+-0500&secure%5Bsession_id%5D=0918d135-c13f-493d-82cc-510b847d2a29&secure%5Btoken%5D=8c4c19676a8eb3ceb652ce72c925e9b037dec0e4a5e18acb6459a467b2d627f6&format=llm_user) ## DoorLoop Integrations - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## DoorLoop Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Dashboards **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board - Website Builder **Relationship Management** - Lead Generation - CRM Integration **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements **Member Management** - Member Profiles - Member Database **Platform Additional Functionality** - Payment - Portal - Mobility - Cloud **Presentation** - Website Builder - MLS Integration - IDX Website **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making **Accounting** - Property Accounting - Online Payment - Company Financials - Dashboards **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management **Platform Performance** - Reporting **Platform Branding** - Operability **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Accounting Module - Maintenance Management - Listing Syndication **Platform Content** - Communication Management - Website Management **Platform Additional Functionality** - Reporting **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **Platform Integrations** - Integration with Virtual Tour ## Top DoorLoop Alternatives - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (261 reviews) - [Innago](https://www.g2.com/products/innago/reviews) - 4.8/5.0 (661 reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,020 reviews)