--- title: DocStar ECM Reviews meta\_title: 'DocStar ECM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 125 reviews by the users' company size, role or industry to find out how DocStar ECM works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 125 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- ### DocStar ECM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **intelligent automation** of DocStar ECM, effectively minimizing manual work and enhancing efficiency. [(2 mentions)](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=2091946&qs=pros-and-cons#reviews) Users appreciate the **ease of document processing and cloud storage** with DocStar ECM, enhancing file management efficiency. [(1 mentions)](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=1262482&qs=pros-and-cons#reviews) Users commend the **helpful customer support** of DocStar ECM, making setup and document management seamless and efficient. [(1 mentions)](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=1262510&qs=pros-and-cons#reviews) Users appreciate the **intelligent automation and data capture** of DocStar ECM, significantly reducing manual tasks and increasing efficiency. [(1 mentions)](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=2275141&qs=pros-and-cons#reviews) Users appreciate the **easy document processing and cloud storage** of DocStar ECM, effectively managing large volumes of files. [(1 mentions)](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=1262381&qs=pros-and-cons#reviews) Users find the **complex and outdated interface** of DocStar ECM challenging, affecting their overall experience. [(3 mentions)](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=1262397&qs=pros-and-cons#reviews) Users find the **outdated interface** of DocStar ECM challenging and somewhat cumbersome to navigate effectively. [(3 mentions)](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=1262452&qs=pros-and-cons#reviews) Users find the **complex interface** of DocStar ECM challenging, often leading to confusion and delays in task completion. [(2 mentions)](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=2091923&qs=pros-and-cons#reviews) Users find the **learning curve steep** , struggling with the outdated interface and complex navigation of DocStar ECM. [(2 mentions)](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=2091954&qs=pros-and-cons#reviews) Users find the interface of DocStar ECM **not intuitive** , making it challenging to learn and navigate effectively. [(2 mentions)](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=2091938&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of DocStar ECM ##### 1. Automation Users commend the **intelligent automation** of DocStar ECM, effectively minimizing manual work and enhancing efficiency. [ See 2 mentions ](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=2091946&qs=pros-and-cons#reviews) See Related User Reviews ![Ashish R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish R.") AR Ashish R. Small-Business (50 or fewer emp.) 4.0/5 "DocStar ECM: Powerful Automation, Dated Interface" What do you like about DocStar ECM? Its intelligent automation and data capture, which significantly reduces manual work. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Love IDC, ECM interface could use some help" What do you like about DocStar ECM? We use IDC to process our AP invoices. So far, the intelligence of IDC has been my favorite part about utilizing ECM. ##### 2. Cloud Hosting Users appreciate the **ease of document processing and cloud storage** with DocStar ECM, enhancing file management efficiency. [ See 1 mentions ](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=1262482&qs=pros-and-cons#reviews) See Related User Reviews ![Badal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Badal P.") BP Badal P. Mid-Market (51-1000 emp.) 4.0/5 "Satisfied with DocStar ,made life easy" What do you like about DocStar ECM? I would like to mention how easy and precise DocStar ECM processes documents scan and cloud storage. It’s been the greatest help in ensuring that we m ##### 3. Customer Support Users commend the **helpful customer support** of DocStar ECM, making setup and document management seamless and efficient. [ See 1 mentions ](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=1262510&qs=pros-and-cons#reviews) See Related User Reviews ![Badal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Badal P.") BP Badal P. Mid-Market (51-1000 emp.) 4.0/5 "Satisfied with DocStar ,made life easy" What do you like about DocStar ECM? I would like to mention how easy and precise DocStar ECM processes documents scan and cloud storage. It’s been the greatest help in ensuring that we m ##### 4. Data Management Users appreciate the **intelligent automation and data capture** of DocStar ECM, significantly reducing manual tasks and increasing efficiency. [ See 1 mentions ](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=2275141&qs=pros-and-cons#reviews) See Related User Reviews ![Ashish R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish R.") AR Ashish R. Small-Business (50 or fewer emp.) 4.0/5 "DocStar ECM: Powerful Automation, Dated Interface" What do you like about DocStar ECM? Its intelligent automation and data capture, which significantly reduces manual work. ##### 5. Data Storage Users appreciate the **easy document processing and cloud storage** of DocStar ECM, effectively managing large volumes of files. [ See 1 mentions ](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=1262381&qs=pros-and-cons#reviews) See Related User Reviews ![Badal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Badal P.") BP Badal P. Mid-Market (51-1000 emp.) 4.0/5 "Satisfied with DocStar ,made life easy" What do you like about DocStar ECM? I would like to mention how easy and precise DocStar ECM processes documents scan and cloud storage. It’s been the greatest help in ensuring that we m ### 5 Cons or Disadvantages of DocStar ECM ##### 1. Interface Issues Users find the **complex and outdated interface** of DocStar ECM challenging, affecting their overall experience. [ See 3 mentions ](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=1262397&qs=pros-and-cons#reviews) See Related User Reviews ![Ashish R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish R.") AR Ashish R. Small-Business (50 or fewer emp.) 4.0/5 "DocStar ECM: Powerful Automation, Dated Interface" What do you dislike about DocStar ECM? Its complex Interface & lagging sometimes. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Love IDC, ECM interface could use some help" What do you dislike about DocStar ECM? When we first started implementing ECM, familiarizing ourselves with the interface was a challenge. It feels like a dated interface with buttons in so ##### 2. Outdated Interface Users find the **outdated interface** of DocStar ECM challenging and somewhat cumbersome to navigate effectively. [ See 3 mentions ](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=1262452&qs=pros-and-cons#reviews) See Related User Reviews ![Ashish R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish R.") AR Ashish R. Small-Business (50 or fewer emp.) 4.0/5 "DocStar ECM: Powerful Automation, Dated Interface" What do you dislike about DocStar ECM? Its complex Interface & lagging sometimes. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Love IDC, ECM interface could use some help" What do you dislike about DocStar ECM? When we first started implementing ECM, familiarizing ourselves with the interface was a challenge. It feels like a dated interface with buttons in so ##### 3. Complexity Users find the **complex interface** of DocStar ECM challenging, often leading to confusion and delays in task completion. [ See 2 mentions ](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=2091923&qs=pros-and-cons#reviews) See Related User Reviews ![Ashish R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish R.") AR Ashish R. Small-Business (50 or fewer emp.) 4.0/5 "DocStar ECM: Powerful Automation, Dated Interface" What do you dislike about DocStar ECM? Its complex Interface & lagging sometimes. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Love IDC, ECM interface could use some help" What do you dislike about DocStar ECM? When we first started implementing ECM, familiarizing ourselves with the interface was a challenge. It feels like a dated interface with buttons in so ##### 4. Learning Curve Users find the **learning curve steep** , struggling with the outdated interface and complex navigation of DocStar ECM. [ See 2 mentions ](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=2091954&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Ecm flow" What do you dislike about DocStar ECM? It is not the most user friendly platform to lean’rn ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Love IDC, ECM interface could use some help" What do you dislike about DocStar ECM? When we first started implementing ECM, familiarizing ourselves with the interface was a challenge. It feels like a dated interface with buttons in so ##### 5. Not Intuitive Users find the interface of DocStar ECM **not intuitive** , making it challenging to learn and navigate effectively. [ See 2 mentions ](https://www.g2.com/products/docstar-ecm/reviews?filters%5Bsentiment_snippet%5D=2091938&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Ecm flow" What do you dislike about DocStar ECM? It is not the most user friendly platform to lean’rn ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Love IDC, ECM interface could use some help" What do you dislike about DocStar ECM? When we first started implementing ECM, familiarizing ourselves with the interface was a challenge. It feels like a dated interface with buttons in so ## Top-Rated Alternatives [ ![Laserfiche](https://images.g2crowd.com/uploads/product/hd_favicon/1549935323/laserfiche.svg "Laserfiche") Laserfiche 4.7/5(1,247) ](https://www.g2.com/products/laserfiche/reviews) [ ![DocuWare](https://images.g2crowd.com/uploads/product/hd_favicon/1522071240/docuware.svg "DocuWare") DocuWare 4.4/5(251) ](https://www.g2.com/products/docuware/reviews) [ ![Hyland OnBase](https://images.g2crowd.com/uploads/product/hd_favicon/ab26ad500037a024c205aef3572781c9/hyland-onbase.svg "Hyland OnBase") Hyland OnBase 4.4/5(324) ](https://www.g2.com/products/hyland-onbase/reviews) [ View All Alternatives ](https://www.g2.com/products/docstar-ecm/competitors/alternatives) ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Verified User in Management Consulting Small-Business (50 or fewer emp.) 8/1/2019 "Transition to cloud based was a headache, but now is working as expected" 4/5 What do you like best about DocStar ECM? Easily searchable using keywords. However still has folders to search through if you are more comfortable with that method. Review collected by and hosted on G2.com. What do you dislike about DocStar ECM? Cloud based version is not as user friendly as the server based version. Make sure the program designer understands what you want and can provide that easily. Review collected by and hosted on G2.com. What problems is DocStar ECM solving and how is that benefiting you? No more paper cuts searching through hard copy files. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 8/6/2019 "Use it to keep track of prior title searches. " 4/5 What do you like best about DocStar ECM? Evrrything is in one place as a digital file and makes it easier to search for policies Review collected by and hosted on G2.com. What do you dislike about DocStar ECM? Being able to have a function to sort the results better by county so something for the purposes I use it for. Review collected by and hosted on G2.com. What problems is DocStar ECM solving and how is that benefiting you? Being able to have all papers in one online source. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Enterprise (\> 1000 emp.) 8/6/2019 "OK but needs work and better customer support" 3/5 What do you like best about DocStar ECM? There are aspects of this platform that are user-friendly and easy to figure out. Review collected by and hosted on G2.com. What do you dislike about DocStar ECM? The lack of customer support and proper training is frustrating. Review collected by and hosted on G2.com. What problems is DocStar ECM solving and how is that benefiting you? This platform makes it easy to add missing backup to invoices we process. As for benefits, I'm still working on it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") UM Verified User in Mechanical or Industrial Engineering Mid-Market (51-1000 emp.) 8/8/2019 "Quick Access" 2/5 What do you like best about DocStar ECM? I like quick access to our archive of scanned documents. Review collected by and hosted on G2.com. What do you dislike about DocStar ECM? The login procedure is slower than other portals. Review collected by and hosted on G2.com. What problems is DocStar ECM solving and how is that benefiting you? The ability to reference archived data helps me understand existing designs' strengths and weaknesses when creating new designs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH Verified User in Human Resources Small-Business (50 or fewer emp.) 8/8/2019 "Needs to be updated." 2.5/5 What do you like best about DocStar ECM? That you can look at the information anywhere. Review collected by and hosted on G2.com. What do you dislike about DocStar ECM? Not very user-friendly................... Review collected by and hosted on G2.com. What problems is DocStar ECM solving and how is that benefiting you? If it has been scanned I can look at it anywhere in the world Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign TS Terra S. AP Manager Mid-Market (51-1000 emp.) 4/16/2019 "Good tool for what it is - room for improvement" 2.5/5 What do you like best about DocStar ECM? It works well in a complicated workflow environment Review collected by and hosted on G2.com. What do you dislike about DocStar ECM? The customer service aspect has proven frustrating and slow to fix issues. Review collected by and hosted on G2.com. Recommendations to others considering DocStar ECM: Do your homework, ask the hard questions, request demos, know your options Review collected by and hosted on G2.com. What problems is DocStar ECM solving and how is that benefiting you? Automated workflow is helpful and useful for our application of use Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Enterprise (\> 1000 emp.) 11/13/2018 "Great document management" 3/5 What do you like best about DocStar ECM? Ease of deployment and ease of use for our staff. Very easy to administrate and troubleshoot if the situation calls for it. Saves time to search for these massive documents and saves the physical space that would otherwise have to be used on them. Review collected by and hosted on G2.com. What do you dislike about DocStar ECM? We had a data loss once, but it was recoverable. The interface seems antiquated but we may be using an older version. Some features are confusing to use, but not prohibitively so. These dislikes are honestly small gripes, since every one of them is (obviously) quickly written off by a counterpoint. Review collected by and hosted on G2.com. Recommendations to others considering DocStar ECM: If you have a huge volume of documents and you want all of the benefits of virtualization for them, this is a great tool to use. It speeds up the workflow in the departments that use it and cuts down on the costs of time wasted managing documents that would otherwise be not only physical, but multi-page, sometimes up to several hundred pages. The amount of clutter and storage that this cuts down on cannot be understated! Review collected by and hosted on G2.com. What problems is DocStar ECM solving and how is that benefiting you? We've been eliminating paper and paper waste, streamlining our workflow for several departments, and offered both staff and customers an easy way to manage otherwise lengthy documents. Space required to physically store these papers has been re-purposed to store other mission critical assets like network devices, computers and servers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Harshal K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshal K.") HK Harshal K. Director - Technology Services Entertainment Mid-Market (51-1000 emp.) 11/8/2018 "We have been using DocStar for more than 15 years." 2.5/5 What do you like best about DocStar ECM? Like the whole idea of digitizing paper copies with search capabilities using meta data. Review collected by and hosted on G2.com. What do you dislike about DocStar ECM? Scanner associated with the solution, issues with scanning multiple batches at the same time. Also recent changes with the licensing. Earlier all users could scan view edit now there is a charge for users that can scan and edit. Some settings that needs for accuracy, slows down the scanning. Review collected by and hosted on G2.com. What problems is DocStar ECM solving and how is that benefiting you? digitization of documents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RP Ray P. IT Manager Small-Business (50 or fewer emp.) 11/8/2018 "A successful and useful application" 3.5/5 What do you like best about DocStar ECM? We scan hundreds of pages a documents a day. The barcode reading and OCR capabilities are very helpful to us and Docstar has been a reliable and successful part of our service. Review collected by and hosted on G2.com. What do you dislike about DocStar ECM? I'd like to have more options as to the type of document that is output from Docstar. TIFF is the normal output and some software does not work well with that format. Review collected by and hosted on G2.com. What problems is DocStar ECM solving and how is that benefiting you? We've been able to replace boxes of manual records with electronic records. We scan research data and legal notices and make these available to our clients on our website. This is very valuable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AW Amy W. Mid-Market (51-1000 emp.) 5/3/2018 "Great program!" 4/5 What do you like best about DocStar ECM? Probably the thing I like best about DocStar is that I can load lots of content into 1 database. I can easily navigate the "workflows" and "retrieve" tabs. And the search bar is a great tool and helps me out immensely when I need to find something quickly. Review collected by and hosted on G2.com. What do you dislike about DocStar ECM? I would have to say, my main dislike is the fact that when I do scan a large stack of papers, DocStar takes quite a while to "think" before loading the content file and allowing me to "submit". Sometimes I wait 10-15 seconds just staring at the screen, waiting for the next screen to load. I have used this system every work day for 2 years now and each update we've had recently has made the system run slower on my end for scanning. Review collected by and hosted on G2.com. What problems is DocStar ECM solving and how is that benefiting you? Benefits to this program include being able to scan and organize a large amount of information and retrieve information easily for future use. It makes it so much easier for other DocStar users to access the information I have scanned properly. We can easily organize insurance documents into designated categories, allowing the pages to be more easily found that way. Review collected by and hosted on G2.com. 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