Descartes MacroPoint Reviews & Product Details

I really like Descartes MacroPoint because it cuts down on phone calls, especially with drivers. I can see tracking in real time, which is super convenient. Additionally, the initial setup was very easy. I even rate my likelihood to recommend it at a solid 10. Review collected by and hosted on G2.com.

I wish Descartes MacroPoint could save addresses for the same load tracking. That would be a really helpful feature to have. Review collected by and hosted on G2.com.

The interface is very easy to understand. What I like most is that we can clearly see load details and location statuses. On top of that, the dashboard is really helpful for my day-to-day work. Review collected by and hosted on G2.com.

At the moment, everything is good. I haven’t run into any issues or anything I dislike. Overall, I find every part of the app helpful. Review collected by and hosted on G2.com.

It's easy to use for how frequently we use it and has a ton of features. Implementation was easy also. Review collected by and hosted on G2.com.

It's very expensive at first glance but in the grand scheme of things it pays for itself. The MacroPoint Lite platform should provide more features than it does, but you have to pay for those. Review collected by and hosted on G2.com.

We use Descartes Macropoint to enhance shipment visibility, improve carrier tracking compliance, and provide real-time updates to our customers and operation team. The platform allows us to proactively manage exceptions, reduce manual check calls, and improve communication across our transportation network. Macropoint has become an essential tool in helping us increase operational efficiency, maintain accurate shipment tracking, and deliver a better customer experience.

A significant part of our success with Macropoint has been the oustanding support provided by Annie Owens. Annie is incredibly knowledgeable, responsive, and genuinely committed to helping her customers succeed. She consistently goes above and beyond to address questions, provide guidance, and ensure we are maximizing the value of the platform. Her professionalism, proactive communication, and dedication to customer satisfaction make her an exceptional partner. We greatly appreciate her support and highly value the relationship we've build with her and the Descartes team.

Thanks,

Jhomar Mendoza Review collected by and hosted on G2.com.

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The platform itself is very user friendly, the customer service and communication we get from our support rep. Been using it for almost 10 years now. Review collected by and hosted on G2.com.

We do not have any complaints at all with MacroPoint! Review collected by and hosted on G2.com.

Everthing is clear and concise. It is very easy to get to a particular load for tracking and to locate the "share" button for our customers. Review collected by and hosted on G2.com.

I have an ACCESS RESTRICTED when I hit the TRACK SHIPMENT. Review collected by and hosted on G2.com.

I like Descartes MacroPoint for its ease of use, allowing ops users to track trucks from the TMS without much extra work. It helps us track in real time the location of all the trucks we have moving loads and allows for greater visibility for our customers, reducing the need for back and forth calls with drivers. It also reduces back and forth with carriers and check calls to find out where a driver is, and it minimizes pickup and delivery failures. When we know a delay is going to happen, we can alert the customer and plan accordingly. The initial setup was fairly straightforward. Review collected by and hosted on G2.com.

I experience some missed tracking events, likely due to cell track carriers not cooperating and/or a lack of cell phone service. Review collected by and hosted on G2.com.

I really appreciate Descartes MacroPoint for making the process of connecting with carriers super easy, especially those new to our network. It's awesome how quickly we can add a new carrier and have them connected via ELD in just minutes. The way it handles these connections is seamless compared to other providers. Plus, the initial setup was very easy, which was a big relief. We've made it our primary tool because it effectively tracks over 70% of our shipments. Review collected by and hosted on G2.com.

I'm concerned about identifying outdated ELD connections with carriers. It would be helpful if there was an easier way to update or switch the default to the new ELD, as many carriers have multiple connections showing. We often have to manually choose the correct one in the portal for shipments to successfully track. Review collected by and hosted on G2.com.

The ability to integrate directly with a wide array of carriers ELD and TMS platforms and provide one clear picture of where our shipments are at a given time. Review collected by and hosted on G2.com.

Limited reporting options, and we do not have the ability to create custom reports. It would also be helpful if we could create alerts specific to carrier compliance trends so that we can proactively monitor performance. Review collected by and hosted on G2.com.

Options to use different tracking. Reliability of information. Support team that helps with any issues encountered Review collected by and hosted on G2.com.

Want a way to have notification or support when the carrier tracking info is lost. More reactionary now. Find out after load picked up. Need to have proactive support so always have updated information Review collected by and hosted on G2.com.