--- title: Descartes MacroPoint Reviews meta_title: 'Descartes MacroPoint Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 893 reviews by the users' company size, role or industry to find out how Descartes MacroPoint works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 893 scale: '5' date_modified: '2026-08-14' parent_category: name: Supply Chain Management url: https://www.g2.com/categories/supply-chain-management --- # Descartes MacroPoint Reviews **Vendor:** Descartes Systems Group **Category:** [Supply Chain Visibility Software](https://www.g2.com/categories/supply-chain-visibility) **Average Rating:** 4.7/5.0 **Total Reviews:** 893 ## About Descartes MacroPoint Descartes MacroPoint is a global freight visibility platform and carrier capacity network for logistics-intensive businesses. Our real-time data​ allows you to view, analyze, predict, and communicate the status of any shipment in real time using multimodal visibility, predictive analytics, and an automated communication platform enabling “Manage by Exception” capabilities. The cloud-based solution, which is integrated with a wide range of TMS platforms, can also automate and accelerate the carrier sourcing process with AI-driven capacity matching. ## Descartes MacroPoint Pros & Cons **What users like:** - Users value the **ease of tracking loads** with Descartes MacroPoint, benefiting from real-time updates and support. (84 reviews) - Users highlight the **ease of use** of Descartes MacroPoint, enhancing their operational efficiency and connectivity with carriers. (72 reviews) - Users appreciate the **constant status and real-time tracking** of Descartes MacroPoint, making shipment management much easier. (67 reviews) - Users appreciate the **real-time tracking** of Descartes MacroPoint, enhancing shipment visibility and driver safety during transit. (57 reviews) - Users value the **real-time tracking** of drivers, enhancing appointment scheduling and shipment status updates effectively. (51 reviews) - Customer Support (38 reviews) - GPS Tracking (31 reviews) - Time-Saving (29 reviews) - Driver Tracking (28 reviews) - Shipment Tracking (28 reviews) **What users dislike:** - Users report **tracking issues** with inaccurate locations and difficulties in receiving updates on driver status. (64 reviews) - Users report **carrier issues** with MacroPoint, including tracking glitches and lack of visibility for customers. (20 reviews) - Users find **driver issues** problematic, such as inaccurate arrivals and a cumbersome process for managing driver changes. (17 reviews) - Users are frustrated by the **slow loading** times of Descartes MacroPoint, which hampers productivity and efficiency. (13 reviews) - Users express frustration with the **slow performance** of Descartes MacroPoint, particularly the delay in pinging locations. (11 reviews) - UX Improvement (11 reviews) - Time-Consuming (9 reviews) - Update Issues (9 reviews) - Expensive (8 reviews) - Integration Issues (8 reviews) ## Descartes MacroPoint Reviews ### 1. Reliable Real-Time Tracking That Enhances Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Cortez P. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Descartes MacroPoint?** MacroPoint provides highly reliable tracking across carriers, assets, and modes. The ability to see real-time load progress—including precise GPS updates—helps improve communication, reduce check calls, and catch delays before they escalate. **What do you dislike about Descartes MacroPoint?** If a carrier’s ELD isn’t fully compatible or updated, the tracking can be inconsistent. This creates situations where visibility drops off or fails to update in real time. **What problems is Descartes MacroPoint solving and how is that benefiting you?** Problem: Without automated tracking, teams rely on check calls, manual updates, and carrier outreach—leading to delays and inaccurate ETAs. Benefit: MacroPoint gives us precise, real-time location updates, so we always know where freight is and can proactively prevent service failures. ### 2. Easy Real-Time Tracking, but Not All Carriers Comfortable Using It **Rating:** 5.0/5.0 stars **Reviewed by:** Nathalie G. | Investigadora, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Descartes MacroPoint?** The platform is easy to use and allows us to track our carriers in real time. **What do you dislike about Descartes MacroPoint?** Some carriers are hesitant to use it, as we have received feedback from a few that they are not comfortable with us tracking them through GPS. **What problems is Descartes MacroPoint solving and how is that benefiting you?** This platform helps us track our carriers in real time, allowing us to see where the freight is, when it will be delivered, and stay alert to any potential scams. ### 3. 3rd year broker review of Macro Point **Rating:** 5.0/5.0 stars **Reviewed by:** William L. | Freight Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Descartes MacroPoint?** I don't know if it is my "favorite" thing, but definitely the biggest upside to Macro Point for my team and I is the EDI integration with my best customer. I am not sure if other tracking software companies or competitors to Descartes offer this, but it is absolutely a game changer. Eliminating the need for hourly updates (down to even 15 min updates) being manually entered in my customer's portal has saved our team more time than I can possibly put a number to. It is also user-friendly in my opinion, and I like how the data is stored for quite some after the track has completed. There have been a handful of times where I have referenced a track history in order to prove pickup and drop times, wait times, etc. to my customer, and more times than that to catch dishonest carriers - months, and once over a year back in time. We use Macro Point to track AT LEAST 50 times a week, and the very small number of defects is greatly outweighed by the mostly positive and relatively simple experiences we do tend to have most of the time. I have not used the "new" Macro Point it keeps showing as coming soon with updates to the facade and appearance/functionality, but I do intend to do that soon since it seems like eventually we will be unable to use it in it's current form. However, I think that unless it fixed any of the little bugs/issues that occasionally pop up now, it maybe did not need any update? The simpler the better both for brokers and carriers - but once I start using the updated platform I would be happy to drop a review on it as well. Customer service with Macro Point is stellar, hands down the best among all tracking software I have used (and had the need to call in to get help with). **What do you dislike about Descartes MacroPoint?** The downside of Macro Point I think is the connectivity issues that a lot of carriers seem to have vs. other tracking software. We have a lot of "tracking - waiting for updates" messages. Upon calling the drivers and guiding them through the "location services need to be turned to ALWAYS ON" spiel, as well as tweaking any other settings that may need adjusting, we still cannot get a good track. I would say the frequency of this is about once every 25-30 loads, but with the volume my team moves that is at least twice a week. Also the ELD integration to track the truck that way is not very user friendly. Cannot figure out why sometimes it works but most of the time it does not, but that is probably something I should inquire about first before I go judging its efficacy. One other thing I do not like is the inability to correct an accidental press by a carrier who marks themselves as checked-in or delivered when they have not yet. Having to start the track all over again rather than just resetting a part of the load on the screen or clicking a button can become a headache. Also when that happens and we start a new track, that means we have two sets of data we have to reference, since the old track's data will not import into the new track (even though it is the same truck on the same route with the same phone number, etc.) Another kind of nit-picky issue that I have is that the geofence for pickups and deliveries can be rather broad and definitely forgiving - I would prefer a 200 yard or so radius for the geofence to trigger an event, but sometimes we have trucks that are still over a mile away showing on site at pickup or delivery. Unless investigated thoroughly, these false events can initiate some awkward conversations with customers. Doubling back and realizing that you technically are not at the location yet can sometimes make you look a little inept, or possibly even deceitful. The good far outweighs the bad with Macro Point, but it is much easier to list what you are dissatisfied with than all the things you like. That's just human nature. I would still give Macro Point an 8/10 every day of the week. **What problems is Descartes MacroPoint solving and how is that benefiting you?** Taking the time and manpower out of tracking and automating it so I can be doing other things a broker should be doing - after all I am not an operations manager. It is my job to get loads, get loads, and then get more loads. If I am fooling around with tracking even an hour of the day, I've lost revenue and opportunity. ### 4. Excellent Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley R. | Director of Client Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Descartes MacroPoint?** We appreciate the automation and peace of mind that Macropoint provides us. It eliminates the hassle and worry of tracking carriers. We use this daily in our operation and strive to drive our compliance number. Integration and implemenation was very quick and easy. Customer Support is unmatched with detailed business reviews. **What do you dislike about Descartes MacroPoint?** None that come to mind - I know sometimes carriers push back on having to use it but if a carrier isn't willing to accept GPS tracking, it's probably not a carrier we want hauling our freight anyways. **What problems is Descartes MacroPoint solving and how is that benefiting you?** Macropoint frees up our brokers from the manual labors of tracking and tracking to allow them to focus on higher-value tasks. It provided the visibility our customers require. ### 5. Use of macropoint in handling shipments **Rating:** 4.5/5.0 stars **Reviewed by:** Shaw N. | Logistics cordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Descartes MacroPoint?** Macropoint enable us to verify correct details of driver like his truck number, trailer no. and contact number. Being as a freight broker, it helps to take timely delivery appointments on the basis of tracking by checking updated location of driver as per he is moving. It also help to automatically change the shipment status from pick up, loaded to delivery as per update of driver's location. **What do you dislike about Descartes MacroPoint?** When we change the details of driver in shipment if we have to add up new details as sometime it is drivers team on shipment then sometimes tracking link is not sent to driver's number also to check the tracking, we have to scroll down on Aljex to see driver current location so the user interface could be better. **What problems is Descartes MacroPoint solving and how is that benefiting you?** It is helping to take timely delivery appointments and also ensure the safety of shipment by avoiding double brokerage as we have correct details to match up if the same driver is doing our shipment which we filled in Rate confirmation or not. Also it enables broker to check which routes driver is following and ensure that shipment gets properly delivered also if driver is running late, it informs approx late ETA to delivery. ### 6. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Charles E. | Carrier Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Descartes MacroPoint?** Descartes MacroPoint is an essential tool for anyone in the freight and logistics industry. It simplifies tracking, enhances communication, reduces manual workload, and ultimately improves operational efficiency. If you’re looking for a freight visibility solution that delivers on its promises, MacroPoint is definitely worth the investment. **What do you dislike about Descartes MacroPoint?** Even though many carriers are onboard with MacroPoint, some still refuse to use it, forcing brokers to manually chase updates. This can lead to situations where a broker has paid for a tracking service but still has to rely on phone calls and emails for updates. **What problems is Descartes MacroPoint solving and how is that benefiting you?** Reduces the need for constant check calls. Provides accurate ETAs to customers. Minimizes uncertainty about shipment status. Ensures a more reliable flow of information. Helps brokers manage loads more efficiently. Improves customer satisfaction by keeping them informed. ### 7. Macropoint is largely great, but not without its hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Michael B. | Heavy Haul Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Descartes MacroPoint?** I like the timesheet feature, and the ability to get location pings every 15 minutes as the truck moves from point to point. The messaging feature is nice as well, but i have never had any success in getting replies back. **What do you dislike about Descartes MacroPoint?** The fact that it tends to cut in and out semi-frequently is mildly frustrating, and the fact that it doesnt always work properly despite being set up correctly with location settings and everything turned on. it is very frustrating for both the dispatcher and the driver to have to constantly uninstall and re-install it to get it to kick on, or to even track as it is supposed to even when the location is on ALWAYS. I am not sure what the difference in tracking abilities between this one and Trucker Tools, but the latter seems to be much more user-friendly and consistent. **What problems is Descartes MacroPoint solving and how is that benefiting you?** They do seem to be getting better regarding consistency, but the tracking issues i mentioned in the previous section still exist and can get frustrating for everyone involved. I do like the new Dashboard and the ability to share and use the tracking link, that is very nice. ### 8. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Pete D. | Senior Account Manager Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Descartes MacroPoint?** Macro point is amazing for transit visibility and has saved us so many times - this tool is a life saver! **What do you dislike about Descartes MacroPoint?** Occasionally the Macro Point pings will have a glitch and show the driver in another country (Although infrequent), this has happened before. **What problems is Descartes MacroPoint solving and how is that benefiting you?** The lack of tracking via truckers to our customers, macro point gives us the ability to see where a truck is when we are unable to reach the driver by the phone, it's a way to bypass much of the interactions that will sometimes set back. Additionally, Macro point helps confirm if we sourced the right truck comparable to where the load would be picking up. ### 9. Descartes MacroPoint Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Erick John M. | International Logistics Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2025 **What do you like best about Descartes MacroPoint?** Descartes MacroPoint Interface is easy to use providing reliable tracking of shipment from origin to destination. It really helps our customers to have real-time visibility of their shipments arrival. **What do you dislike about Descartes MacroPoint?** Only tracks mostly major carriers. Needs improvement on tracking minor carriers like Sinolines,Emirates Shipping Lines, Jianjiang and Golstarline to name a few. **What problems is Descartes MacroPoint solving and how is that benefiting you?** Real-time visibility of shipments. Our customers can monitor using the macropoint link instead of getting back to us to seek for updates ### 10. MACRO POINT FOR TRACKING **Rating:** 5.0/5.0 stars **Reviewed by:** Julia W. | team Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Descartes MacroPoint?** I love all the many features of macro point. It is easy to use and easy to explain to truckers who are not always tech savvy. **What do you dislike about Descartes MacroPoint?** Invalid trucks/trailers cause the most issues. The huge variety of ways to input and not always uniform for every carrier **What problems is Descartes MacroPoint solving and how is that benefiting you?** We are able to track our freight from start to finish ### 11. Truckload Supervisor **Rating:** 5.0/5.0 stars **Reviewed by:** Mia C. | Truckload Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Descartes MacroPoint?** I like that we have a log of all pings Samsara does not show this from what I've seen. We can also see an eta generated automatically which is nice. **What do you dislike about Descartes MacroPoint?** The fact the driver can use a VPN to block actual location updates. **What problems is Descartes MacroPoint solving and how is that benefiting you?** It allow us to see tracking habit and routes our driver is taking. ### 12. Macropoint review **Rating:** 5.0/5.0 stars **Reviewed by:** brandon w. | logistics team lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Descartes MacroPoint?** always very punctual and very informative with any new feautures or updates. platform is cut and dry and very easy to use. **What do you dislike about Descartes MacroPoint?** connecting TMW and macropoint but I think thats more of a TMW issues than macropoint. **What problems is Descartes MacroPoint solving and how is that benefiting you?** making sure our trucks are tracking properly. ### 13. Macropoint Review **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh S. | Carrier Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Descartes MacroPoint?** That its simple, user freindly and optimized. It also makes it easy to use for the carriers. **What do you dislike about Descartes MacroPoint?** sometimes it s hard to register a new carrier on macropoint. **What problems is Descartes MacroPoint solving and how is that benefiting you?** We track the carriers from point A to point B which makes it easy for us to not follow up with them all the time. ### 14. The likes and dislikes of macropoint. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis D. | Customer Service Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Descartes MacroPoint?** It works smoothly with carriers that will accept the tracking and makes it easy to find the driver when needed. **What do you dislike about Descartes MacroPoint?** I dislike when the carriers do not accept the tracking therefore it makes it more difficult at times. **What problems is Descartes MacroPoint solving and how is that benefiting you?** It is amazing when you can track drivers whenever you decide. It is very accurate with the drivers locations as well. ### 15. Macropoint is very helpful at keeping track of all of my pickups. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Descartes MacroPoint?** Telematic tracking using carrier's in house tracking very easy to use. **What do you dislike about Descartes MacroPoint?** Phone number tracking can be buggy. The app malfunctioning or needing updated seems to occur regularly. Having to manually depart carriers from the delivery address is common. **What problems is Descartes MacroPoint solving and how is that benefiting you?** Integration with our tms allows for loads to be arrived and departed automatically. This is great for billing and verifying when carriers are onsite. ### 16. highly favorable **Rating:** 4.5/5.0 stars **Reviewed by:** todd s. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Descartes MacroPoint?** takes a step out of the tracking process **What do you dislike about Descartes MacroPoint?** sometimes it doesnt track on point and shows carrier stuck in a certain spot **What problems is Descartes MacroPoint solving and how is that benefiting you?** saving time by not having to track down drivers ### 17. Sr Account Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Descartes MacroPoint?** consistant tracking. widely accepted by drivers **What do you dislike about Descartes MacroPoint?** i wish getting carriers set up to track via their vehicle id was easier **What problems is Descartes MacroPoint solving and how is that benefiting you?** increased visibility ### 18. Business User for DSG MP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Descartes MacroPoint?** The system records all data for tracking and tracing **What do you dislike about Descartes MacroPoint?** No, not really, the only thing maybe to recommend is to have more methods to connect with the carriers, The API/Telemetrics is not always available from carrier side. **What problems is Descartes MacroPoint solving and how is that benefiting you?** We had issues on showing correct status updates at the beginning because carriers cannot send live status update in the format MP needs (latitude and longitude) ### 19. Macropoint review **Rating:** 3.0/5.0 stars **Reviewed by:** candice h. | customer service assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Descartes MacroPoint?** What i like most is the ease of use of Macropoint. **What do you dislike about Descartes MacroPoint?** what i dislike is that some carriers do not accept. **What problems is Descartes MacroPoint solving and how is that benefiting you?** We receive accurate and timely tracking. ### 20. Ease of use, quick to the point **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Descartes MacroPoint?** It rarely bugs out and accurately presents information **What do you dislike about Descartes MacroPoint?** If I had to choose one thing, it would be that I wished customers/or carriers could see my macropoint tracking if they don't use decartes. **What problems is Descartes MacroPoint solving and how is that benefiting you?** Tracking ## Descartes MacroPoint Discussions - [How can I link this GPS with driver that refuse to active it?](https://www.g2.com/discussions/how-can-i-link-this-gps-with-driver-that-refuse-to-active-it) - 1 comment, 1 upvote - [How do I create a MacroPoint?](https://www.g2.com/discussions/how-do-i-create-a-macropoint) - 1 comment - [What is MacroPoint enabled?](https://www.g2.com/discussions/what-is-macropoint-enabled) - 1 comment - [How does MacroPoint tracking work?](https://www.g2.com/discussions/how-does-macropoint-tracking-work) - 3 comments - [Is MacroPoint free?](https://www.g2.com/discussions/is-macropoint-free) - 2 comments - [View Descartes MacroPoint pricing details and edition comparison](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1816919&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A30%3A57+-0500&secure%5Bsession_id%5D=b74cf8d0-68bb-4db8-869b-0f4d67c007fa&secure%5Btoken%5D=69938089604d0090f90601b850a37d8733ba449dd7004a974d4c227383fa727d&format=llm_user) ## Descartes MacroPoint Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Descartes Aljex](https://www.g2.com/products/descartes-aljex/reviews) - [Descartes MyCarrierPortal](https://www.g2.com/products/descartes-mycarrierportal/reviews) - [Descartes Shipper TMS](https://www.g2.com/products/descartes-shipper-tms/reviews) - [Ditat](https://www.g2.com/products/ditat/reviews) - [e2open](https://www.g2.com/products/e2open/reviews) - [Infios Transportation Management](https://www.g2.com/products/infios-transportation-management/reviews) - [IntelliTrans Global Visibility Platform](https://www.g2.com/products/intellitrans-global-visibility-platform/reviews) - [IntelliTrans TMS (CarrierPoint)](https://www.g2.com/products/intellitrans-tms-carrierpoint/reviews) - [LoadMaster](https://www.g2.com/products/loadmaster/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [PCS](https://www.g2.com/products/pcs-solutions-pcs/reviews) - [PCS TMS](https://www.g2.com/products/pcs-tms/reviews) - [Revenova TMS](https://www.g2.com/products/revenova-tms/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [TAI Cloud Solutions](https://www.g2.com/products/tai-cloud-solutions/reviews) - [TAI .NET](https://www.g2.com/products/tai-net/reviews) - [TAI Supporting Services](https://www.g2.com/products/tai-supporting-services/reviews) - [Trimble TMT Fleet Maintenance (Formerly TMW Systems)](https://www.g2.com/products/trimble-tmt-fleet-maintenance-formerly-tmw-systems/reviews) - [UltraShip](https://www.g2.com/products/ultraship/reviews) ## Descartes MacroPoint Features **Carrier Management** - Carrier Information - Evaluation - Performance **Visibility** - Compliance - Search - Temperature Alerts - Shipment Tracking - Order-Level Visibility - ETA - Geofencing **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Delivery** - Flows - Modes **Freight Modes** - Definitions - Route Optimization **Customer Management** - Customer Portal - Quotes - Documents **Additional Functionality** - Local Forwarders - Reporting & Statistics - EDI - Shipping Labels - Rate Management - Document Management - Invoice Management - Activity Dashboard - Waybills - LTL/Shared Truckload - For Freight Operations - Generative AI - Delivery Tracking - Inventory Management - API - Shipping Management - Accounting - International Forwarders - Warehouse Management - Shipment Tracking - 3PL Management - Dispatch Management - Transportation Management - Fleet Management - Third-Party Integrations - AI Copilot - Real-Time Notifications - Truckload Management - Scheduling - Customer Management - Import/Export Management - Quotes/Estimates - Order Management **Workflow Automation** - Dispatch and Tender - Digital Document Reconciliation **Network Management** - Geographic Optionality - Automated Onboarding **Performance** - Financial Analytics - KPIs - Benchmarking **Platform** - Data quality - Languages - Configurable Notifications ## Top Descartes MacroPoint Alternatives - [Trucker Tools](https://www.g2.com/products/trucker-tools/reviews) - 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