--- title: Descartes MacroPoint Reviews meta\_title: 'Descartes MacroPoint Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 893 reviews by the users' company size, role or industry to find out how Descartes MacroPoint works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 893 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Supply Chain Management url: https://www.g2.com/categories/supply-chain-management --- ### Descartes MacroPoint Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of tracking loads** with Descartes MacroPoint, benefiting from real-time updates and support. [(84 mentions)](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1816411&qs=pros-and-cons#reviews) Users highlight the **ease of use** of Descartes MacroPoint, enhancing their operational efficiency and connectivity with carriers. [(72 mentions)](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1817075&qs=pros-and-cons#reviews) Users appreciate the **constant status and real-time tracking** of Descartes MacroPoint, making shipment management much easier. [(67 mentions)](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1815418&qs=pros-and-cons#reviews) Users appreciate the **real-time tracking** of Descartes MacroPoint, enhancing shipment visibility and driver safety during transit. [(57 mentions)](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1816314&qs=pros-and-cons#reviews) Users value the **real-time tracking** of drivers, enhancing appointment scheduling and shipment status updates effectively. [(51 mentions)](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1816960&qs=pros-and-cons#reviews) Users report **tracking issues** with inaccurate locations and difficulties in receiving updates on driver status. [(64 mentions)](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1816300&qs=pros-and-cons#reviews) Users report **carrier issues** with MacroPoint, including tracking glitches and lack of visibility for customers. [(20 mentions)](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1816919&qs=pros-and-cons#reviews) Users find **driver issues** problematic, such as inaccurate arrivals and a cumbersome process for managing driver changes. [(17 mentions)](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1817434&qs=pros-and-cons#reviews) Users are frustrated by the **slow loading** times of Descartes MacroPoint, which hampers productivity and efficiency. [(13 mentions)](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1816677&qs=pros-and-cons#reviews) Users express frustration with the **slow performance** of Descartes MacroPoint, particularly the delay in pinging locations. [(11 mentions)](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1815210&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Descartes MacroPoint ##### 1. Tracking Ease Users value the **ease of tracking loads** with Descartes MacroPoint, benefiting from real-time updates and support. [ See 84 mentions ](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1816411&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "MacroPoint is a great tool to utilize for transportation." What do you like about Descartes MacroPoint? The customer and the broker needs to know where the freight is located at all times, which MacroPoint give us this access. It keeps carriers more hone ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great tracking tool and seemless setup" What do you like about Descartes MacroPoint? The setup for tracking is seamless, and now I know about the ELD connection, which makes the tracking process more stable and reliable for us as a com ##### 2. Ease of Use Users highlight the **ease of use** of Descartes MacroPoint, enhancing their operational efficiency and connectivity with carriers. [ See 72 mentions ](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1817075&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "works great" What do you like about Descartes MacroPoint? Easy to view the loads and truck visibility ![Jul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jul S.") JS Jul S. 5.0/5 "Effortless Truck Tracking with Simple Setup" What do you like about Descartes MacroPoint? I use Descartes MacroPoint to track our trucks on loads all the time, and it's very easy to know where the truck is with the delivery. I appreciate th ##### 3. Tracking Efficiency Users appreciate the **constant status and real-time tracking** of Descartes MacroPoint, making shipment management much easier. [ See 67 mentions ](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1815418&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "MacroPoint is a great tool to utilize for transportation." What do you like about Descartes MacroPoint? The customer and the broker needs to know where the freight is located at all times, which MacroPoint give us this access. It keeps carriers more hone ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great tracking tool and seemless setup" What do you like about Descartes MacroPoint? The setup for tracking is seamless, and now I know about the ELD connection, which makes the tracking process more stable and reliable for us as a com ##### 4. Real-time Tracking Users appreciate the **real-time tracking** of Descartes MacroPoint, enhancing shipment visibility and driver safety during transit. [ See 57 mentions ](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1816314&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great tracking tool and seemless setup" What do you like about Descartes MacroPoint? The setup for tracking is seamless, and now I know about the ELD connection, which makes the tracking process more stable and reliable for us as a com ![Ievgen K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ievgen K.") IK Ievgen K. Small-Business (50 or fewer emp.) 4.5/5 "Software, which is crucial for our freight company" What do you like about Descartes MacroPoint? This application still provides the unmatched tracking experience for our company and convenience for our drivers. ##### 5. Tracking Users value the **real-time tracking** of drivers, enhancing appointment scheduling and shipment status updates effectively. [ See 51 mentions ](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1816960&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "works great" What do you like about Descartes MacroPoint? Easy to view the loads and truck visibility ![vasni g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "vasni g.") VG vasni g. Small-Business (50 or fewer emp.) 4.0/5 "Good Experience Overall" What do you like about Descartes MacroPoint? It shows the overall trajectory of the freight, it can be messy sometimes but most of the time it helps you see that the load is following the correct ### 5 Cons or Disadvantages of Descartes MacroPoint ##### 1. Tracking Issues Users report **tracking issues** with inaccurate locations and difficulties in receiving updates on driver status. [ See 64 mentions ](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1816300&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "MacroPoint is a great tool to utilize for transportation." What do you dislike about Descartes MacroPoint? Only downside I've noticed is sometime when you only have the tractor# it will not send to the ELD, but TruckerTools will send it. Sometimes shows the ![Noely V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noely V.") NV Noely V. Mid-Market (51-1000 emp.) 5.0/5 "Safe and reliable" What do you dislike about Descartes MacroPoint? Updates sometimes cause the app to crash for the drivers, and they have to uninstall and reinstall the app again. ##### 2. Carrier Issues Users report **carrier issues** with MacroPoint, including tracking glitches and lack of visibility for customers. [ See 20 mentions ](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1816919&qs=pros-and-cons#reviews) See Related User Reviews ![Cortez P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cortez P.") CP Cortez P. Mid-Market (51-1000 emp.) 5.0/5 "Reliable Real-Time Tracking That Enhances Communication" What do you dislike about Descartes MacroPoint? If a carrier’s ELD isn’t fully compatible or updated, the tracking can be inconsistent. This creates situations where visibility drops off or fails to ![Nathalie G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathalie G.") NG Nathalie G. Mid-Market (51-1000 emp.) 5.0/5 "Easy Real-Time Tracking, but Not All Carriers Comfortable Using It" What do you dislike about Descartes MacroPoint? Some carriers are hesitant to use it, as we have received feedback from a few that they are not comfortable with us tracking them through GPS. ##### 3. Driver Issues Users find **driver issues** problematic, such as inaccurate arrivals and a cumbersome process for managing driver changes. [ See 17 mentions ](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1817434&qs=pros-and-cons#reviews) See Related User Reviews ![Noely V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noely V.") NV Noely V. Mid-Market (51-1000 emp.) 5.0/5 "Safe and reliable" What do you dislike about Descartes MacroPoint? Updates sometimes cause the app to crash for the drivers, and they have to uninstall and reinstall the app again. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for Real-Time Truck Tracking, but Driver Adoption Can Be Challenging" What do you dislike about Descartes MacroPoint? It is sometimes difficult to get drivers to accept it. ##### 4. Slow Loading Users are frustrated by the **slow loading** times of Descartes MacroPoint, which hampers productivity and efficiency. [ See 13 mentions ](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1816677&qs=pros-and-cons#reviews) See Related User Reviews ![Manuela Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuela Q.") MQ Manuela Q. Mid-Market (51-1000 emp.) 5.0/5 "Macropoint as a great tool" What do you dislike about Descartes MacroPoint? some times it takes too long to give us an update con location, and it requires the phone to be on to be working ![vasni g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "vasni g.") VG vasni g. Small-Business (50 or fewer emp.) 4.0/5 "Good Experience Overall" What do you dislike about Descartes MacroPoint? It should have a live feature instead of a refresh every x minutes. Sometimes it takes way more that the 15 minutes to refresh and it delays our work. ##### 5. Slow Performance Users express frustration with the **slow performance** of Descartes MacroPoint, particularly the delay in pinging locations. [ See 11 mentions ](https://www.g2.com/products/descartes-macropoint/reviews?filters%5Bsentiment_snippet%5D=1815210&qs=pros-and-cons#reviews) See Related User Reviews ![José C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "José C.") JC José C. Mid-Market (51-1000 emp.) 4.5/5 "Tracking sytem for freight brokers" What do you dislike about Descartes MacroPoint? System issues, they can be fixed website in general has been down twice this year already ![Aston K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aston K.") AK Aston K. Mid-Market (51-1000 emp.) 4.0/5 "Precise, Clear, Easy to use" What do you dislike about Descartes MacroPoint? Sometimes it does lag for few seconds but it's not annoying. ![Jhonatan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jhonatan R.") JR Jhonatan R. Logistics Coordinator Mid-Market (51-1000 emp.) 6/5/2026 "Reliable Real-Time Shipment Visibility" 5/5 What do you like best about Descartes MacroPoint? What I like most about Descartes MacroPoint is the real-time shipment visibility and automated tracking. It cuts down on manual check calls and email follow-ups by delivering accurate location updates and ETAs, which makes it much easier to manage loads proactively. Carrier integration is straightforward, and the platform helps flag potential delays early so logistics teams can update customers before issues escalate. Overall, it saves time, boosts operational efficiency, and increases transparency across the transportation process. Review collected by and hosted on G2.com. What do you dislike about Descartes MacroPoint? One area for improvement is the consistency of carrier connectivity. Occasionally, tracking updates stop unexpectedly or are delayed, requiring manual follow-up. It would also be helpful to have more customizable notifications and filtering options, making it easier to prioritize critical shipments. Improving the mobile experience and providing more detailed explanations when a tracking connection fails would also enhance the overall user experience. Review collected by and hosted on G2.com. What problems is Descartes MacroPoint solving and how is that benefiting you? Descartes MacroPoint solves the challenge of limited shipment visibility by providing real-time tracking and accurate ETA updates. It reduces the time spent making check calls, following up with carriers, and manually updating shipment statuses. For our team, this improves efficiency, helps us respond more quickly to delays, enhances communication with customers, and allows us to make better operational decisions based on up-to-date transportation data. Review collected by and hosted on G2.com. Show More 7/31/2026 Current UserValidated ReviewerSource: G2 invite on behalf of seller JM Jorge M. Team lead - Logistics Operations Specialist Enterprise (\> 1000 emp.) 3/20/2026 "Helpful for Managing Loads" 5/5 What do you like best about Descartes MacroPoint? I like that it gives me good visibility into where shipments are without having to constantly call drivers. It saves a lot of time Review collected by and hosted on G2.com. What do you dislike about Descartes MacroPoint? Well, maybe the main challenge is sending the MP to the drivers and then having to trust service providers to comply with the tracking requirements. If they don’t, you still end up relying on manual monitoring, which means you’re only partially meeting the goal. That’s what I dislike about this. If there were another option to set the drivers up directly, it would be perfect. Review collected by and hosted on G2.com. What problems is Descartes MacroPoint solving and how is that benefiting you? It helps me spend less time chasing updates from drivers. I can see where the load is, catch delays earlier, and keep customers informed without making a bunch of phone calls. It makes my day a lot more efficient Review collected by and hosted on G2.com. Show More 7/30/2026 Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Zachary E. A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zachary E. A.") ZA Zachary E. A. Carrier Optimization & Sourcing Specialist Mid-Market (51-1000 emp.) 6/10/2026 "Excellent Visibility, Strong Integrations, and Prompt Support" 5/5 What do you like best about Descartes MacroPoint? The visibility the platform and control tower provide is great. Digging further into the fraud checks and the tracking history for each carrier is an added bonus. The integration with TMS platforms also delivers very good performance, without having to be in the control tower when it isn’t needed. The support we receive is prompt, and we’re always offered the chance to connect in a meeting to review anything we have questions about. From what I can see, the ROI is worth the price. The AI isn’t something we’ve done a deep dive into day to day yet, but it’s something we’re currently looking into. Review collected by and hosted on G2.com. What do you dislike about Descartes MacroPoint? Geofence events can occasionally trigger incorrect arrival/departure times if a driver is passing by or next to the facility at another location. Driver adoption can be a battle but with the new help of the AI tool to reach out for them to update helps combat that. Review collected by and hosted on G2.com. What problems is Descartes MacroPoint solving and how is that benefiting you? MacroPoint provides up to date visibility, reduces manual tracking efforts and shipment status accuracy. This helps saves time and improve customer communication. This all helps our team to focus on exception management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Eduardo N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eduardo N.") EN Eduardo N. Senior Visibility Tools Specialist Logistics and Supply Chain Enterprise (\> 1000 emp.) 6/10/2024 "Robust Tracking with Seamless Integration" 5/5 What do you like best about Descartes MacroPoint? I like the level of visibility and detail Descartes MacroPoint provides throughout the tracking process. The Control Towers is intuitive and easy to navigate, allowing us to quickly access load information, tracking events, and shipment status updates without having to reach through multiple screens. I also appreciate the detailed tracking available for each update, including visibility into the source of location pings and tracking identifiers. Features that help detect potential location spoofing or suspicious tracking activity add an extra layer of confidence when monitoring shipments. Review collected by and hosted on G2.com. What do you dislike about Descartes MacroPoint? Overall, the platform works very well for our operational needs, and I have not encountered any major issues. If I could suggest improvements, I would like to see additional AI-powered capabilities that could help automate routine tracking tasks, and provide proactive recommendations. It also would be helpful to have an AI assistant during the self-integration process. Review collected by and hosted on G2.com. What problems is Descartes MacroPoint solving and how is that benefiting you? Descartes MacroPoint provides real-time freight visibility, reducing time spent on manual updates and improving efficiency. It enhances shipment tracking, allowing quick response to customer inquiries and ensuring accurate tracking information. Review collected by and hosted on G2.com. Show More 6/2/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mateo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mateo M.") MM Mateo M. Visibility tool coordinator Mid-Market (51-1000 emp.) 5/15/2026 "Excellent Load Tracking & Session Management" 5/5 What do you like best about Descartes MacroPoint? I typically use Descartes MacroPoint to track all the loads assigned to me. I find it valuable that I can create new sessions when a load has expired or is completed because this prevents issues when a load reaches its end. It automatically stops when a load finishes the lane, and I'm able to create a new session in case the truck is still heading to the destination. The integration with Arrive Now is also handy because loads that appear in Arrive Now show automatically on Descartes MacroPoint. The initial setup was great, very clear and concise, and overall, Descartes MacroPoint is an excellent tool to help me with my job. Review collected by and hosted on G2.com. What do you dislike about Descartes MacroPoint? No complaints, all good. Review collected by and hosted on G2.com. What problems is Descartes MacroPoint solving and how is that benefiting you? I use Descartes MacroPoint to track loads and restore connections easily. It helps me create new sessions when loads expire, ensuring seamless operations as trucks reach their destinations without issues. Review collected by and hosted on G2.com. Show More 6/5/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 7/30/2026 "Centralized Shipment Management Made Easy in Descartes Carrier Portal" 4.5/5 What do you like best about Descartes MacroPoint? I’ve been using Descartes Carrier Portal regularly to manage freight documentation, track shipment updates, and handle carrier communication. The feature I rely on most is the centralized portal, which lets me view shipment details, invoices, proof of delivery (POD), and payment status all in one place, rather than having to dig through multiple emails or separate systems. Review collected by and hosted on G2.com. What do you dislike about Descartes MacroPoint? One area that could be improved is the system’s reliability. At times, the portal runs into technical issues, and logging in can be difficult because the login page doesn’t always load correctly. When that happens, it delays access to important shipment information and can hurt productivity, especially when I’m working under tight deadlines. Review collected by and hosted on G2.com. What problems is Descartes MacroPoint solving and how is that benefiting you? Descartes MacroPoint helps me address the challenge of tracking shipments and maintaining real-time visibility throughout the transportation process. Rather than contacting drivers or carriers for status updates, I can quickly view shipment progress, estimated arrival times, and any delays all in one platform. Review collected by and hosted on G2.com. Show More 8/6/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jorge T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge T.") JT Jorge T. Visibility Tools Senior Team Lead Logistics and Supply Chain Mid-Market (51-1000 emp.) 9/22/2022 "Revolutionized Our Freight Visibility with Real-Time Tracking" 4.5/5 What do you like best about Descartes MacroPoint? I really like Descartes MacroPoint's reliable real-time visibility and how it significantly reduces tracking efforts. It's great for maintaining accurate ETAs, automating shipment updates, and improving communication across teams. I also appreciate its integrations with multiple ELD providers and telematics systems, which make onboarding and tracking more efficient for carriers and brokers. The newer Control Tower 2.0 interface is much more user-friendly, organized, and efficient than previous versions. The updated layout makes it easier to monitor loads, navigate between tracking details, and manage day-to-day visibility operations smoothly. Overall, the user experience feels smoother and more intuitive for operational teams. Review collected by and hosted on G2.com. What do you dislike about Descartes MacroPoint? One thing that could still be improved is tracking consistency across smaller carriers that use older or less compatible ELD systems. Occasionally, integrations can be inconsistent depending on the telematics provider being used. There are also times when tracking permissions or driver app adoption create delays during onboarding. Expanding integration stability and simplifying carrier onboarding even further would make the platform even stronger. Review collected by and hosted on G2.com. What problems is Descartes MacroPoint solving and how is that benefiting you? I use Descartes MacroPoint for real-time load tracking and visibility, helping reduce manual tracking calls, improve shipment monitoring, provide accurate ETAs, and maintain better communication with carriers and customers, enhancing operational efficiency. Review collected by and hosted on G2.com. Show More Response from Alicia Washington of Descartes MacroPoint [Editedit](https://www.g2.com/survey_responses/descartes-macropoint-review-7128116/official_response/edit) Hi Jorge, Thank you for your feedback! It is a pleasure working with your team and hearing the impact we are making. We appreciate your feedback on tracking sessions being inadvertently being marked as completed and are working on a solution. I will reach out directly with additional details. 5/15/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Frank D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank D.") FD Frank D. Chief Executive Officer Mid-Market (51-1000 emp.) 7/17/2026 "Streamlined Fleet Visibility with Descartes MacroPoint" 4/5 What do you like best about Descartes MacroPoint? I like that Descartes MacroPoint is already adopted by the majority of drivers on the road, making it much easier for us to get a driver to track. We also appreciate the improved visibility it provides, letting us know where our drivers are when delivering for customers. It automatically notifies us if a driver shuts off tracking or encounters any issues. The initial setup was straightforward, it was basically plug-and-play. Review collected by and hosted on G2.com. What do you dislike about Descartes MacroPoint? I am generally happy with the product, but it would be nice if there was a feature for drivers to upload receipts, PODs, etc. Additionally, I wish there were more ELD drivers on it and think more syncs would be helpful for us. An outreach to more drivers to get on ELD tracking and an updated app that can accept PODs to flow into our TMS would enhance our experience. Review collected by and hosted on G2.com. What problems is Descartes MacroPoint solving and how is that benefiting you? Descartes MacroPoint provides us with better visibility of drivers delivering for our customers, and it alerts us if a driver turns off tracking or if there are any issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Miguel V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel V.") MV Miguel V. Small-Business (50 or fewer emp.) 8/6/2026 "Easy to Use, Essential for Land Transport" 5/5 What do you like best about Descartes MacroPoint? I like the ease of using the application and setting up each of the shipments in Descartes MacroPoint. Additionally, using the phone number makes it easier for the operator to use the tool. The system is simpler than I expected. The initial setup was also very easy, and customer service was very attentive at every step. Review collected by and hosted on G2.com. What do you dislike about Descartes MacroPoint? Sometimes I find that using the cell phone fails because I don't charge it with enough battery or I turn it off. Review collected by and hosted on G2.com. What problems is Descartes MacroPoint solving and how is that benefiting you? I use Descartes MacroPoint to know where the shipment is at the time we require it, and I like its ease of use for the application and setting up shipments. The use of the phone number makes it easier for the operator to use the tool. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Andrew W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew W.") AW Andrew W. Director of Logistics Small-Business (50 or fewer emp.) 7/7/2026 "Helpful, Informative UI Backed by a Great Team" 5/5 What do you like best about Descartes MacroPoint? Not only is the UI very helpful and informative, the team behind the tool makes it shine. We utilize tracking and visibility tools in multiple ways here at MW. We are fully integrated with these solutions. Review collected by and hosted on G2.com. What do you dislike about Descartes MacroPoint? In the UI, all of the tools should be in one access point. Unfortunately some of the key tools are in the 2.0 version so you have to go between them. Review collected by and hosted on G2.com. What problems is Descartes MacroPoint solving and how is that benefiting you? We love the visibilty platforms and integration tools. This allows us to not only track our freight but it aids in freight security for our customers. This gives our customers major peace of mind. Review collected by and hosted on G2.com. 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