I'm still learning it, but it seems to have good automation compared to the system I was using before. Review collected by and hosted on G2.com.

Having to have so many screens open and not making the workflow easy. There are just little annoyances where you have to click in a lot of places to enter information. I am coming from QB, where much of that information flows from one part of the screen to another. Review collected by and hosted on G2.com.

Ajera is user friendly and if you are new to Ajera, having the help button and the amount of resources available is important and less hassle. Also, with the implementation of new ideas and features that Ajera provides makes this system a very structured system. Thats what I like. Review collected by and hosted on G2.com.

Nothing yet, I am still getting myself familiarized with the system. I've been using it for a year and so far, it has become easier for me to navigate and again, user friendly. Review collected by and hosted on G2.com.

Dashboard creation and drill down features. Credit card import. Review collected by and hosted on G2.com.

Ajera mobile app not being able to allow supervisors to approve. Leave not being shown via the ajera mobile app. Vacation leave accrual via each timesheet period is not being processed in ajera. Facility sevice center allocation and calculating actual indirect rates. Review collected by and hosted on G2.com.

Their keeping to upgrade and makes new updates to the system Review collected by and hosted on G2.com.

System works slow sometimes and sometimes data's are not updating quickly. Review collected by and hosted on G2.com.

I thought I knew it really well, and would have considered myself a "guru" as mentioned in the webinar. Review collected by and hosted on G2.com.

The meeting made me feel anything but a guru. What is Dela? Why have I never heard about it? I am literally in the Ajera program all day every day, shouldn't I have run into Dela by now? I am clueless.

Chat option? In my experience with chat bots, they are absolutely worthless. To me, they are just a waste of time until I have to reach a real person anyway. What's that you say? I can no longer call in to support? That blew my mind. What am I paying for? I thought part of my annual fee was to be able to call support as much as I wanted or needed to about anything Ajera related. Now I have to log in to the support center to log a case? Sorry, I don't use that much, I am unfamiliar with how to find that or create a case. I maybe have been there, but not enough to know these things off the top of my head.

OBBBA changes, the discussion was clear as mud. So you think the employees can be responsible for determining their own overtime? They can't even manage to do that correctly now, and then you throw in a check box to confuse them even more. Then you try to mention it in the webinar but give no clear direction as to how it works. Does the previous method of defining OT remain the same? Are they one and the same and both will work? Then if I see that someone has done it wrong, which they will, I have to go into Timesheet instead of Time and Expense to edit it? You mean the screen where I can't even see one full time card on the screen? That is utterly depressing and frustrating. Clearly Ajera already has a way to mark time as OT, why add another method? Why not just pull from the data that is already there?

I hung up on this webinar a bit early. I found it unprofessional and lacking. Review collected by and hosted on G2.com.

User friendly and easy to learn and use. Review collected by and hosted on G2.com.

I believe Ajera could make significant improvements to the reports it offers users, or at the very least, provide more flexibility for users to customize reports according to their specific needs. In my experience, Ajera falls well short of BillQuick in terms of reporting options. While the available reports on my account are helpful for certain tasks, both my colleagues and I have frequently encountered situations where we needed a report to display particular information. However, when we attempted to use Ajera to generate these reports, we discovered that our options were quite limited and we couldn't access the reports we needed. Review collected by and hosted on G2.com.

Once you get comfortable with Ajera, it's a fantastic platform. I was brought on to my company to clean up Ajera, and I used to go project by project. And now I have made custom widgets for everything. I cannot sing the praises of the support staff enough! The response time is extremely fast (even with level 4 general inquiries - I've never selected anything higher priority than that). Review collected by and hosted on G2.com.

It took me quite some time to get used to the platform, but now I feel like a pro. I wish the client invoice review process was a bit easier for the PM approval. I wish some fields were in existance rather than needing to make a custom field. (For example, I made a custom field for Landlord/Parent Company, to list the main company, since the billing client is the direct billing entity of the franchisee or landlord. I've made custom fields for special admin review, AR follow up dates, extra notes, etc.) I understand the widgets is gen 2 and reports are gen 1, but there are some features I wish they had of the others'. Review collected by and hosted on G2.com.

I like that is a full product system, accounting, project management, payroll. It's great! Review collected by and hosted on G2.com.

I wish it had a better help sectioin rather than having to go to another website, i.e. Deltek Learning Zone or the online help. It would be great if there were widgets that could be accessed to certain functions in the software. Review collected by and hosted on G2.com.

User friendly platform, visual impact of widgets and dashboards Review collected by and hosted on G2.com.

Inability to have client groups (main vs billing contacts), standard reporting lack of ability to translate smoothly to excel, inability to markup draft invoices via pdf, lack of Canadian payroll capability Review collected by and hosted on G2.com.

My ability to get very detailed data. Having worked with it for so long (first with LPAS and now with Interactive Resources), I feel that the more I learn, the more I like it. Review collected by and hosted on G2.com.

Having to use Ajera Schema to customize reports can get a bit confusing and complicated sometimes. I also wish I know how to use & create Widgets better. Review collected by and hosted on G2.com.