DeloitteRESOLVE is a comprehensive solution developed by Deloitte to assist organizations in effectively managing emergency responses and streamlining health operations. Designed as a ServiceNow application, it enables real-time tracking of staff exposure, facilitates risk profiling, and serves as an internal information hub during crises. The platform empowers staff to update travel plans, record event attendance, report health statuses, and document interactions with potentially unwell individuals. Additionally, it provides access to critical information, including policies, procedures, and health guidelines, fostering a collaborative environment through community discussion boards. In healthcare settings, DeloitteRESOLVE enhances task and asset management by allowing staff to access and respond to requests via an intuitive mobile interface, even in offline scenarios. This functionality improves response times, operational efficiency, and overall patient and staff satisfaction. By consolidating multiple support functions into a single portal, DeloitteRESOLVE offers a people-focused response, ensuring organizations can effectively monitor, manage, and communicate during emergency situations.
Key Features and Functionality:
- Staff Exposure Monitoring: Enables tracking of travel, public exposure, and interactions to build comprehensive risk profiles.
- Health Status Reporting: Allows staff to report symptoms and outline preventive actions to minimize contact.
- Event Management: Facilitates recording of hosted or attended events, including attendee lists, for effective contact tracing.
- Information Dissemination: Provides a centralized portal for policies, procedures, and health guidelines, ensuring staff have access to critical information.
- Community Engagement: Offers discussion boards for staff to share ideas, ask questions, and receive formal responses from management.
- Health Operations Management: Streamlines task and asset management in healthcare settings through a mobile interface, enhancing real-time request handling and workflow routing.
Primary Value and Problem Solved:
DeloitteRESOLVE addresses the critical need for organizations to effectively manage emergency responses and health operations. By providing real-time tracking, comprehensive risk profiling, and centralized information dissemination, it ensures that organizations can monitor staff exposure, manage health-related incidents, and maintain clear communication during crises. In healthcare environments, its task and asset management capabilities improve operational efficiency, reduce response times, and enhance both staff and patient satisfaction. Overall, DeloitteRESOLVE empowers organizations to implement coordinated, robust, and people-focused emergency response plans.
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