# Cybersource Reviews **Vendor:** Visa **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 4.1/5.0 **Total Reviews:** 47 ## About Cybersource At Cybersource, we know payments. We helped kick start the eCommerce revolution in 1994 and haven’t looked back since. Through global reach, modern capabilities, and commerce insights, we create flexible, creative commerce solutions for everyday life—experiences that delight your customers and spur growth globally. All through the ease and simplicity of one digital platform to manage all your payment types, fraud strategies, and more. Knowing we are part of Visa and their security-obsessed standards, you can trust that your business is well taken care of—wherever it may go. ## Cybersource Pros & Cons **What users like:** - Users value the **24/7 transaction monitoring** feature, enabling real-time decision making with customizable rules. (1 reviews) - Users appreciate the **ease of use** of Cybersource, enabling real-time decision-making and efficient transaction monitoring. (1 reviews) - Users value the **efficiency** of Cybersource for real-time transaction monitoring and decision-making based on customized rules. (1 reviews) - Users highlight the **efficiency improvement** of Cybersource through real-time decision making and customizable transaction monitoring. (1 reviews) **What users dislike:** - Users face **lagging performance** during logout and case actioning, which hampers their overall experience with Cybersource. (1 reviews) ## Cybersource Reviews ### 1. Powerful Visa-Affiliated Database, but Rules-Based Fraud Review Is Resource-Heavy **Rating:** 3.5/5.0 stars **Reviewed by:** Heriberto S. | Ecommerce Operations Project Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Cybersource?** They have a huge database as they are affiliated with Visa. There was flexibility in designing rules. Our account manager was very responsive and provided great insight. **What do you dislike about Cybersource?** Having to create rules was very time consuming. Manual review of questionable orders took a lot of resources. Rules-based fraud review is outdated. They charged a monthly fee for our account manager. They do not support in-store transaction processing. We had to have individual accounts to process chargeback from each card issuer. **What problems is Cybersource solving and how is that benefiting you?** They did not solve some issues we had such as processing in-store transactions, multiple partial captures, and processing Discover Apple Pay transactions. ### 2. Easy rules and good handling of blockages, but the graphical interface could be more user-friendly. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Cybersource?** the way the rules are set up, it's easy to manage block lists as well **What do you dislike about Cybersource?** the graphical interface is not very user-friendly, so in that regard, I don't like it very much **What problems is Cybersource solving and how is that benefiting you?** resolve the fraud that can directly affect a business ### 3. Easy to use and to prevent fraud and risk **Rating:** 5.0/5.0 stars **Reviewed by:** Krithya P. | Fraud Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Cybersource?** Monitoring 24/7 transactions where we can action on real time decision making, multiple rules set up and queues for particular partner and customers on location based. **What do you dislike about Cybersource?** Everytime logging out and lag in actioning the cases that's all this is the best app for prevention **What problems is Cybersource solving and how is that benefiting you?** Accept or reject the cases on time, live monitoring, and positive and negative list options are best. Third party websites in builded is the the best to collaborate for additional information regards to customer while investigating. ### 4. Easy place to manage payments from customers. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Cybersource?** The ease of finding a transaction and altering it. **What do you dislike about Cybersource?** Fraud protection and checking isn't great. Other platforms offer a guarantee. **What problems is Cybersource solving and how is that benefiting you?** Just the ability to look at all payment types and refund when needed. Even alternate payments are easy. ### 5. Easiest Way to track payments **Rating:** 5.0/5.0 stars **Reviewed by:** Emily R. | Registration Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Cybersource?** I love how when you a client calls asking about their payment I can look it up easily to let them know that it has been processed. **What do you dislike about Cybersource?** There is some training needed, but it is pretty easy to look up. **Recommendations to others considering Cybersource:** Make sure that you have other systems in place that "talk" to one another **What problems is Cybersource solving and how is that benefiting you?** We are trying to solve tracking payments and can also show in real-time if payment went through or not. ### 6. Simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2021 **What do you like best about Cybersource?** I love how our entire company was able to access this payment management system to be able to reverse authorization holds on failed payments and confirm settled payment details for all purchases **What do you dislike about Cybersource?** There really wasn't anything I disliked, if I have to choose anything it would be the inability to search more than six months previous within transactions. Maybe this was the set up within our company not sure. **What problems is Cybersource solving and how is that benefiting you?** Again, this would be the ability to have a large staff of employees 80+ being able to access transactions at anytime to assist Customers with failed authorization reversals and to confirm settled payments with debit, credit, Klarna and PayPal as payment methods. Even the ability to see time stamps and transaction reference numbers to supply to customers. ### 7. Best payment gateway **Rating:** 4.0/5.0 stars **Reviewed by:** Mallayasamy K. | support engg, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Cybersource?** All payments are made through a single payment gateway via CyberSource only.(Like a Credit card, PayPal, visa, Klarna(EMI type of payment & Need to place the order value more than 35$)& Apple pay) **What do you dislike about Cybersource?** Am not facing any kind of issues in the payment gateway **What problems is Cybersource solving and how is that benefiting you?** Payments made a single payment. ### 8. Its efficient and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon D. | Co-Manager Pimsleur Language Program, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2019 **What do you like best about Cybersource?** I like that its a very protected site you have to be assigned to it. if has filters so you can find exactly what im looking for. **What do you dislike about Cybersource?** i dislike that you need a few account for the same thing. **Recommendations to others considering Cybersource:** I recommend using Cyber Source it is amazing how you can look up a customers purchase , there are a variety how to look the customer up, email, last 4 of the card they used and it gives you codes which gives you the reason the card declined etc. **What problems is Cybersource solving and how is that benefiting you?** I'm helping our customers and letting them know why there credit cards are failing. ### 9. CyberSource Review **Rating:** 5.0/5.0 stars **Reviewed by:** lauryn w. | Great Service, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2019 **What do you like best about Cybersource?** The most helpful about cyber source is, it gives me the ability to actually see what happens when authorizations fail for customers. Cyber source allows me to identify the problem and fix it with customer expeditiously. **What do you dislike about Cybersource?** There are really no downsides of cyber source, i would say the worse part is not able to see amazon pay transactions. Also, when reversing authorizations it doesn't go back into the account right away but within 2-3 business days. **What problems is Cybersource solving and how is that benefiting you?** With cyber source im able to identify why payments fail or when customers place orders if they input any of there information incorrectly. ### 10. EASY TO UTILIZE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Cybersource?** Cybersource is extremely easy to navigate. It only took a few minutes for my entire team to understand how it works. **What do you dislike about Cybersource?** There is nothing that I dislike about Cybersource. It is fast and easy. **Recommendations to others considering Cybersource:** Quick and user friendly. **What problems is Cybersource solving and how is that benefiting you?** Processing payments, and refunding customers is all. Anytime there is an issue Cybersource always keeps us updated, with fast communication. ### 11. EmailDirect.com **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth N. | Sales Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2019 **What do you like best about Cybersource?** EmailDirect.com has been of significant aid during my sales work as I am able to send my emails to target clients and in a more personalized format. The application is affordable and quite flexible thus easing pressure during work hours. **What do you dislike about Cybersource?** EmailDirect.com requires the user to have the basic knowledge on the operation and the network should be available for the software to function. **Recommendations to others considering Cybersource:** The software is recommended for marketing agents and salespeople since it helps in creating appealing and personalized communications to clients. **What problems is Cybersource solving and how is that benefiting you?** EmailDirect.com is cost-effective thus saving on the unnecessary expenditure required during travels or using other media of communication such as phone calls. ### 12. CyberSource processor review **Rating:** 5.0/5.0 stars **Reviewed by:** Starr C. | Call specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Cybersource?** Before its update, It was a really easy interface to use to view card transactions for customers that kept things simple and to the point. **What do you dislike about Cybersource?** I don't really dislike anything about cybersource, its update is a little hard to navigate at first but its probably only because I hate change! **Recommendations to others considering Cybersource:** Its a smooth interface, easy to use. **What problems is Cybersource solving and how is that benefiting you?** We are finding all types of results and issues with our credit card orders and get to the bottom of the issues a lot faster and more efficiently. ### 13. Cybersource makes it easy to process orders and go on with your business! **Rating:** 5.0/5.0 stars **Reviewed by:** Anne G. | Office Coordinator, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2018 **What do you like best about Cybersource?** I like how easy it is to search for past transactions, and essentially use this service as an additional banking tool to manage funds. The design and layout of the website makes it very easy to use. **What do you dislike about Cybersource?** I cannot think of anything about the program that bothers me. It never slows down, the website is always up and running. It is honestly one of the quickest parts of my banking routine for our business. **Recommendations to others considering Cybersource:** Consider using Cybersource if you are exploring payment processing options. **What problems is Cybersource solving and how is that benefiting you?** I run all my credit card payments through Cybersource. Without this tool, I would likely be paying higher processing fees elsewhere. ### 14. Cybersource Boring But Efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Courtney T. | Freelance Makeup Artist, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Cybersource?** I used cybersource at my last employer! I never used cybersource in any of my other customer service roles but it was a very rewarding and educational experience. I thought processing payments and refunds would be a lot harder than it was but it wasn’t. Everything pretty much was done in a click! **What do you dislike about Cybersource?** Cybersource had too many tabs. Small typeface! The color scheme is boring! I bought glasses specifically to see my computer better to use this program! **What problems is Cybersource solving and how is that benefiting you?** Payments and refunds ### 15. Efficient Payment Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Cybersource?** I love having multiple ways to search through payments and transactions that users of our service may be inquiring about, so that I can locate the exact details of what happened and why a payment may have declined. **What do you dislike about Cybersource?** I dislike that the UI is a little bit clunky and hard to look through, but that's not the end of the world. **Recommendations to others considering Cybersource:** I would highly recommend this platform as an all around solution to provide your users reasons payments have declined, or to find fraudulent transactions, for example. **What problems is Cybersource solving and how is that benefiting you?** I have been able to effectively and quickly locate fraud transactions, as well as declined transactions, to efficiently help users inquiring about payment related issues. ### 16. Overall Product **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about Cybersource?** EmailDirect is a reliable, stable and secure platform for Email Marketing **What do you dislike about Cybersource?** Sales & Marketing more Required like in YouTube & Google Adsense to reach the Targeted Audience. **What problems is Cybersource solving and how is that benefiting you?** EmailDirect is good and reliable software for email marketing ### 17. Cybersource Payment Review **Rating:** 4.0/5.0 stars **Reviewed by:** Christina G. | customer service manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Cybersource?** What I like best about Cybersource Payment review is the creating, modifying rules. I also like the fact that you can mark people as suspect so you can blacklist them from placing orders. And same thing with trusted customers - their orders are successful with flowing through. **What do you dislike about Cybersource?** I don't like that you have to have multiple logins for different countries such as USA, CANADA, UK etc. Really difficult to log in quickly when you have to switch accounts/profiles. **Recommendations to others considering Cybersource:** Review other alternatives and pricing... **What problems is Cybersource solving and how is that benefiting you?** We're able to review certain risky orders and have the choice to approve or deny... these are great benefits within the software. ### 18. Excellent for CC intergration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Cybersource?** Reliable system for integrating credit card payment module with applications. Logs available to feedback if CC payment authorization was successful/ not. **What do you dislike about Cybersource?** May be with the pricing and licenses. Currently we have multiple profiles running in single license, which might not be recommended. **Recommendations to others considering Cybersource:** Reliable for integrating e-commerce **What problems is Cybersource solving and how is that benefiting you?** For enabling credit card payments in the CRM or other applications ### 19. Easy to use billing tools. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2018 **What do you like best about Cybersource?** Multiple search functions for verification and refund processing. Storage of old billing information that is still easy to find and verify for account security. Ability to find rejected transactions. Ability to block payments from specific sources. Security for private billing information. Agents can look up accounts without accessing higher tier billing information or client billing information. Simple, no hassle, search tools that are easy to train new agents to use. Information is displayed clearly and easily to locate. **What do you dislike about Cybersource?** Layout is a bit small to read on the screen. An update to the display of information would be fantastic. Improvements to fraud flagging. Unable to search using multiple filters to locate transactions, at times we need to find a charge amount on a specific date, on a specific card type, it's not possible to narrow down results when searching by either last four, merchant ID, or other billing information. Adding the Ability to Search by last four and then narrow the results by amount would shorten agent search time. The preview of Payments does not provide enough info. A hover over that would give us the billing address without having to click into the billing info would save time. Sometimes a customer pays with their husbands card, but puts their married name in at the time of payment. When we request the card info to verify, we get the right address, and last four, and no matching name. A hover over for the rest of the billing info as a preview with the address info would help to verify and locate accounts faster. **Recommendations to others considering Cybersource:** It's easy to learn to use, on the back end to teach agents and billing specialists to use in place of other systems. Locating billing information is super fast. Refunds are easy to process without the chance of accidental refunds. **What problems is Cybersource solving and how is that benefiting you?** I mainly verify accounts using billing information. The ease of access to information to verify and locate an account between our system and cybersource helps keep private information safe. Since billing isn't stored on a user account and is instead stored in cybersource and linked to their account with a unique identifier customers can be assured their information is safe. Agents find billing information for payments processed in cybersource faster than other billing providers. ### 20. EmailDirect Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2019 **What do you like best about Cybersource?** Manages your email list in a neat manner. Non-sophisticated and non-complex. Setting up is quite not much issue **What do you dislike about Cybersource?** Cost is a little high on my part. I'll prefer a more flexible pricing **Recommendations to others considering Cybersource:** Recommendations will be great. It's a lovely one **What problems is Cybersource solving and how is that benefiting you?** Solved our email campaign issue. Worth it ### 21. Excellect Integration for credit card **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2018 **What do you like best about Cybersource?** Good detailed logging for debugging any errors. Logging mechanism has off and on feature. Good UI for validating the transactions at server. **What do you dislike about Cybersource?** Logging files can go bigger and bigger. there is no autopurging mechanism. So it has be to turned off once the system is stable. Installation guide could have been better. **What problems is Cybersource solving and how is that benefiting you?** Able to issue services to small and medium scale customers who want to do business with their credit card thereby being able to increase business ### 22. Excellent for Credit card integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Cybersource?** Well defined tool for integration credit card payments with applications **What do you dislike about Cybersource?** Licensing and related efforts cause dependency on single profile to host multiple integrations **Recommendations to others considering Cybersource:** Reliable and well defined for CC payment integrations **What problems is Cybersource solving and how is that benefiting you?** To integrate credit card payment functionality in the system ### 23. Great for what we needed at the time! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Cybersource?** Overall very easy to use. Dating mapping was super simple (anyone can do it, not just the CRM admin) and easy email deployment and scheduling. **What do you dislike about Cybersource?** Customer Service was a bit slow. They were west coast and we were east coast, so that was a bit difficult. Also, the workflow functionality wasn't as intuitive, even if we set up the flow the way we wanted it still wouldn't work 100% correctly. Caused a bit of frustration. **Recommendations to others considering Cybersource:** It really depends on what you're looking for in an ESP. At the time, Email Direct met our needs in emailing over 1.5 million customers, and provided the basic reporting that we needed. Eventually we moved into more robust system that could offer retargeting, and better segmentation efforts. **What problems is Cybersource solving and how is that benefiting you?** Email marketing, batch and blast, segmentation. ### 24. Pretty solid payment system overall **Rating:** 3.5/5.0 stars **Reviewed by:** David S. | Freelance Video Marketing Specialist, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2018 **What do you like best about Cybersource?** Software is, for the most part, intuitive and easy to use. Many search options for narrowing down transactions. **What do you dislike about Cybersource?** Some areas of the software look antiquated, such as receipts. Sometimes invoices are broken into two separate transactions despite being on one invoice **What problems is Cybersource solving and how is that benefiting you?** Easier to get clients fast receipts and help with previous transaction history/questions ### 25. Payment Management Platform - Cybersource **Rating:** 4.0/5.0 stars **Reviewed by:** Cristina G. | Manager, Customer Service & Fraud Prevention, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Cybersource?** What I like best about Cybersource is the Fraud Score given (the higher the score the more risky the transaction can be fraud) and the fact that you can mark for "review" or "suspect" as this allows us to be in better control with risky orders/customers **What do you dislike about Cybersource?** I don't like that the transaction information is only saved for 6 months. The period should be longer - 1year or 2 years **Recommendations to others considering Cybersource:** Compare it to other comparable systems **What problems is Cybersource solving and how is that benefiting you?** Problems we're solving is better managing and detecting fraud and/or risky orders. And for the customers who have a trusted/good transaction history, we can mark them to allow their transactions to flow seamlessly". Better efficiencies all around. ### 26. CyberSource **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Cybersource?** I like the ease of navigating through CyberSource. It is very well laid out and the interface is visually appealing. **What do you dislike about Cybersource?** There isn’t anything that I dislike about CyberSource. **What problems is Cybersource solving and how is that benefiting you?** We use CyberSource for each of our eCommerce sites (15+ at any given time). CyberSource is very reliable in tracking those purchases and helping to locate transactions as requested. ### 27. Cost effective way to manage payments **Rating:** 4.0/5.0 stars **Reviewed by:** Sandy B. | Payroll Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Cybersource?** CyberSource provides everything we need at a lower cost than our previous payment manager. **What do you dislike about Cybersource?** I can't think of a single thing I dislike regarding CyberSource. It's super easy to use. **Recommendations to others considering Cybersource:** I find CyberSource to be easy to use. I had no formal training; just worked my way around the system and was able to figure it out on my own. It's very intuitive. **What problems is Cybersource solving and how is that benefiting you?** I'm part of a group of volunteers planning an annual payroll conference in association with the American Payroll Association. Utilizing CyberSource, we are collecting payments online from a large percentage of our conference attendees and vendors. This links to our website administration company, StarChapter. Our conference web address is www.mwpayrollconf.org. ### 28. Overall reliable product with solid support **Rating:** 4.0/5.0 stars **Reviewed by:** Jillian H. | Manager of Financial Systems, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2016 **What do you like best about Cybersource?** It is pretty quick and easy to get live help if you need it. Even better, it's really rare that you do need help. The service is highly reliable (as you'd expect from a payment processor). When you need to just talk to someone, they answer quickly, ensure you are authorized to call, and they are generally very knowledgeable. They are also fully able to create issues for the development team if more advanced knowledge or research is required. **What do you dislike about Cybersource?** The only real issues we've experienced is related to system updates and upgrades. We don't always receive advanced notice. They claim to send emails to certain contacts on the account, but sometimes we don't get them. It is possible it's an issue with our exchange server, possibly blocking emails that contain info with words that are blocked, ie ACH. **Recommendations to others considering Cybersource:** Consider fees for token storage and a process to clean up outdated tokens. While the fee isn't outrageous, we still have tokens for cards that have long since expired. There isn't an easy way to selectively purge these tokens. Take that into consideration and work to find a solution before you end up with years of data you don't need. **What problems is Cybersource solving and how is that benefiting you?** We wouldn't be PCI compliant without CyberSource. They store all of our customers' credit cards, and we implemented the use of ACHs thru them in April 2016. So far, so good. ### 29. It not as user friendly as I would like **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2017 **What do you like best about Cybersource?** it gives you few options on how to locate a transaction either last 4 digit, order number, email address, & etc **What do you dislike about Cybersource?** I dislike how sometimes the credit doesn't show when you look up the original order. When trying too run a report I wish it doesn't always time out or only let me download a daily report and not weekly. **Recommendations to others considering Cybersource:** Wish it a better gateway when connecting to other software like demandware. Once we got on demandware many transaction have been more manual. **What problems is Cybersource solving and how is that benefiting you?** Trying to use the gateway to reconcile what is against our merchant account. It's been easier to locate a refund or an settlement before it hits our own bank account ### 30. Great payment solutions service for online and over the phone transactions **Rating:** 4.5/5.0 stars **Reviewed by:** Travis W. | Account Executive, Building Materials, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2016 **What do you like best about Cybersource?** It is very easy to implement into most existing systems. It is an all in one solution for merchant account, payments, online shopping cart, and professional support. It is well designed and allows payments to be taken online and over the phone. It is setup from the beginning to accept all major credit cards and e-checks. Cybersource provides all of the back end support needed to be successful using their system. They use many anti fraud steps to make sure that the card is owned by the correct person. **What do you dislike about Cybersource?** If doing large volume of payments either over the phone or online, then the fees can be a little steep. There is a 0.35 cent fee for every transaction. Visa and Mastercards are subject to a 2.39% discount rate, but I think that is about average for most of the payment processing systems. **Recommendations to others considering Cybersource:** If you are looking for an all in one payment processing system, then this is what you are looking for, Be aware of all of the fees and charges up front with using the service. If you do a large volume, then you may be better off looking else where. But, for small to medium businesses, you can't go wrong with what is offered. **What problems is Cybersource solving and how is that benefiting you?** Having and eCommerce site where customers can purchase everything right from there as well as doing over the phone sales, Cybersource really gets the job done. There are not many times that I have had an issue with the system at all and when I did it could easily be solved. ### 31. So many options to choose from! **Rating:** 4.5/5.0 stars **Reviewed by:** Michael C. | Account Executive - Strategic Partners, Building Materials, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2016 **What do you like best about Cybersource?** When it comes to payments I am not sure anything is better than Cybersource. They are a one stop shop for just about anything payment processing. I currently use them for credit card processing and it goes completely through our CRM. **What do you dislike about Cybersource?** I do not much care for the interface of the Virtual Terminal. Do not get me wrong it works every time but the interface itself could use some cleaning up. Maybe as simple as asterisks to say what is needed and not needed information. **What problems is Cybersource solving and how is that benefiting you?** We were easily able to solve our inter-continental credit card issue with the use of Cybersource. We have realized how easy this is and now sell worldwide. ### 32. Secured Payment Solutions, Good Work **Rating:** 4.0/5.0 stars **Reviewed by:** Aamir K. | Technical Head, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2016 **What do you like best about Cybersource?** We find it was adaptable for an assortment of utilizations. I thought their bolster group, both on the usage side and for everyday operations, were great and including some key likings: 1. I like CyberSource's basic API to call to make installment exchanges. 2. The additional components like Fraud Detection, Address Verification administration, Payment Tokenization, Device Fingerprint add a great deal of worth to business needs notwithstanding being to a great degree secure. 3. Their documentation is straightforward and execute. 4. Quick reaction time for bolster demands too. **What do you dislike about Cybersource?** Nothing specifically - they have been around for some time now and are doing great yet Debugging could have been friendlier/less demanding, CyberSources HOP page customization alternatives are exceptionally constrained (not certain if CyberSource still bolster HOP page. **Recommendations to others considering Cybersource:** There is a substantial set up expense so know about this when taking a gander at other installment stages. In the event that you are searching for a charge card processor that is anything but difficult to utilize, simple to learn and dependable, this is the one for you. Their client administration is amazing also. Do they answer the telephone rapidly, as well as they hit you up rapidly through email with an incredible clarification with regards to the issue, determination and anticipation for what's to come. All around an awesome affair. **What problems is Cybersource solving and how is that benefiting you?** We required a protected, facilitated third-get-together request page to keep up PCI consistence. We likewise required a decent back-end "terminal" to cluster exchange data. Business issues being location by CyberSource are installments, AVS and expense. Having a one stop look for all the administrations is extremely advantageous and simple to coordinate instead of dealing with various merchants for various administrations. ### 33. Never a problem **Rating:** 4.5/5.0 stars **Reviewed by:** Kent K. | Business & eCommerce Consulting, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2016 **What do you like best about Cybersource?** We've never had an outage or problem. It just works. Setup was easy as was the initial testing. **What do you dislike about Cybersource?** The reporting features aren't as good as some other processors I've used. They have improved the reporting feature just within the past month and they are better but they still have a ways to go. **Recommendations to others considering Cybersource:** Good for businesses of all sizes. Was easy to implement in our case. **What problems is Cybersource solving and how is that benefiting you?** Needed a processor that worked well with NetSuite. CyberSource has met all our goals without any problems. ### 34. Great processor, use it all the time! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2016 **What do you like best about Cybersource?** CyberSource is so easy to use, and it does what it's expected. There are rarely issues with the processing of orders or renewals of subscriptions. It's easy to find what you need to when you log in - I can easily locate a customers transaction or subscription and manage it, or I can easily issue a credit or refund. I can't emphasize the ease of use enough, it's great! **What do you dislike about Cybersource?** They are not considered a "Merchant of Record", so for some that may be a negative. They also don't handle international currencies or taxes. **Recommendations to others considering Cybersource:** If you are looking for a credit card processor that is easy to use, easy to learn and reliable, this is the one for you. Their customer service is awesome as well. Not only do they answer the phone quickly, but they get back to you very quickly via email with a great explanation as to the issue, resolution and prevention for the future. All around a great experience. **What problems is Cybersource solving and how is that benefiting you?** We are simply trying to allow our customers to purchase our products easily. We use CyberSource to assist customer over the phone with orders if need be, and they also do subscription management for us, which is fantastic. We have a monthly and yearly subscription product set up with them, and it's very seamless. ### 35. Reliable payment solution from a developer's POV **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy H. | Director of Website Strategy & Operations, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2015 **What do you like best about Cybersource?** We used the Hosted Order Page (and its successor) and found it easy to implement. The documentation and SDK were very useful. We found it flexible for a variety of applications. I thought their support team, both on the implementation side and for day-to-day operations, were very good. **What do you dislike about Cybersource?** Debugging could have been friendlier/easier. **What problems is Cybersource solving and how is that benefiting you?** We needed a secure, hosted third-party order page to maintain PCI compliance. We also needed a good back-end "terminal" to batch transaction information. Cybersource worked well in both areas. ### 36. CyberSource is a Great Payment Solution for eCommerce Sites **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about Cybersource?** 1. I like CyberSource's simple API to call to make payment transactions. 2. The added features like Fraud Detection, Address Verification service, Payment Tokenization, Device Fingerprint add a lot of value to business needs in addition to being extremely secure. 3. Their documentation is easy to understand and implement. 4. Very quick response time for support requests as well. **What do you dislike about Cybersource?** Nothing in particular - they have been around for a while now and are masters of their trade! **What problems is Cybersource solving and how is that benefiting you?** Business problems being address by CyberSource are payments, AVS and tax. Having a one stop shop for all the services is very convenient and easy to integrate rather than having to deal with multiple vendors for different services. ### 37. In the era of globalization should have products like this **Rating:** 5.0/5.0 stars **Reviewed by:** Richard J. | Software Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2015 **What do you like best about Cybersource?** 1) Easy to use 2) It's efficient and useful for me and can create fraud rules 3)It's the best product for the present and the future 4)I appreciated highly for security 5)Great payment processor 6) Support instantly 24/24 7) Payment gateway services professional, flexible for merchants with moderate online business I worked on payment processing for shop online, I must admit that CyberSource is the best .Rating A+ point for good quality . Highly recommend this product for your life. It's totally worth the money **What do you dislike about Cybersource?** The administration tool isn't the best ,should be improved Nothing to say , CyberSource's service is so good **Recommendations to others considering Cybersource:** There is a large set up fee so be aware of this when looking at other payment platforms **What problems is Cybersource solving and how is that benefiting you?** One of the top payment platforms. Allowed feeling of security with transactions ### 38. Review from Suresh Buddana **Rating:** 4.0/5.0 stars **Reviewed by:** Suresh B. | Technical project Manager/Solution Architect, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about Cybersource?** When we use Silent order post we need to worry about PCI compliance. **What do you dislike about Cybersource?** CyberSources HOP page customization options are very limited (not sure if CyberSource still support HOP page. **What problems is Cybersource solving and how is that benefiting you?** even though we did not implement this feature due to funding issues, Prodfile sharing and Silent post are the features i linked most (in addition to securty features). with profile sharging we can charge credit card across mutiple channels (Telesales/Online/3rd Party) based on CyberSource token. ### 39. Gets the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Scott C. | Software Architect, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2015 **What do you like best about Cybersource?** As a programmer, I'm most interested in ease of implementation. Cybersource's sample code got me off to a quick start. Also, the structure of the objects one needs to pass and receive are pretty straightforward. **What do you dislike about Cybersource?** Generally speaking, I disdain the SOAP protocol. Cybersource's API is SOAP based. Other than that, it's fine. **Recommendations to others considering Cybersource:** Check with your bank's merchant account provider. Cybersource may not even be an option for you. **What problems is Cybersource solving and how is that benefiting you?** Creating custom shopping carts for websites with non-widget products. ### 40. Great internet gateway for companies with resources to code against **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2015 **What do you like best about Cybersource?** They front many domestic and international processors **What do you dislike about Cybersource?** I'm pretty happy in general. I guess more coverage would be nice. **Recommendations to others considering Cybersource:** Very useful **What problems is Cybersource solving and how is that benefiting you?** Online card-based processing. ### 41. CyberSource Has A Lot of Room for Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Ashlee A. | Director of Ecommerce and Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2014 **What do you like best about Cybersource?** 1) Easy to Use 2) Wide Range of Functionality - Has a lot of available features that provide a wide span of uses. Allows more customization than other payment platforms. 3) Fraud System - Allowed a wide range of tools regarding the fraud system as well as allowed feeling of safety **What do you dislike about Cybersource?** 1) Ease of Use - With recent upgrades it has been a little bit harder to use 2) Long contract that is hard to get out of. It is best to make sure that you fully want to commit to the product before purchasing. 3) Large start up fee and price -The product is very expensive but does an amazing job. **Recommendations to others considering Cybersource:** There is a large set up fee so be aware of this when looking at other payment platforms. The cost is justifiable but make sure it is something your company can afford. **What problems is Cybersource solving and how is that benefiting you?** One of the top payment platforms. Allowed feeling of security with transactions. ### 42. CyberSource - Better after Secure Acceptance update **Rating:** 3.5/5.0 stars **Reviewed by:** Paul W. | Software Engineer, Religious Institutions, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2014 **What do you like best about Cybersource?** Using Cybersource is simple to use. They used to provide us with a HOP file that we would simply use to POST our information to. Recently, they released a new "Secure Acceptance" release. This made thins more secure, but was a little difficult to migrate. If not migrating, it would be simple to implement. **What do you dislike about Cybersource?** We started implementing Secure Acceptance right when they told us about it. We got finished only to find out they had changed the documentation. It's all good now, but I would have preferred they get everything in order first, then tell us to implement it. **Recommendations to others considering Cybersource:** Cybersource is a great way to go if you need a simple, quick, and robust CC solution. **What problems is Cybersource solving and how is that benefiting you?** We needed a way to accept credit card payments without having to worry so much about all the PCI rules. ### 43. I used it while I was working for a top e-com company as a chargeback/risk analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2014 **What do you like best about Cybersource?** The fraud system management, which is very wide and sophisticated: The creation of new fraud rules seems endless (depending on the region, IP, purchase amount, velocity,....) very easy to use and can create fraud rules which are really tailored made for the products sold. The device fingerprint 3rd party tool included (ThreatMetrix if I remember well) is excellent too), this is one of the best fraud tools i have ever used together coupled with Threat MEtrix, **What do you dislike about Cybersource?** Again regarding the fraud rules engine, it was a bit cumbersome to have lots of different accounts with different credentials to log in the good account per region (APAC, EMEA,...) it would be nice to have it all centralized in one account/platform and then split the rules set-up per region., The administration tool for the accounts management is not the best, nor very easy to use. Thel ayout once logged into the interface is not the brightest, still looks very "technical", for the tech guys. **Recommendations to others considering Cybersource:** Top payment gateway from a technical perspective, associated with cutting-edge anti-fraud tools that are tailor made to the needs of the business. **What problems is Cybersource solving and how is that benefiting you?** I was working on chargebacks, thus this include to decrease chargebacks trends as much as possible, and this includes to have an excellent payment gateway with cutting-edge fraud tools in order to prevent chargebcaks due to fraud, but also that could simply be due to technical issues ### 44. Poor Service and Difficult Platform **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2015 **What do you like best about Cybersource?** Nothing - not worth the minimal investement **What do you dislike about Cybersource?** difficlt to use and manage campaigns. Customer service is also very difficult to work with **Recommendations to others considering Cybersource:** find another program **What problems is Cybersource solving and how is that benefiting you?** email campaigns ### 45. Great payment processor with nice development support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2014 **What do you like best about Cybersource?** The fact I love about Cybersource is their various API support. They have great development resources and forums for developers. Apart from that they have great admin application to monitor transactions and manage profile. **What do you dislike about Cybersource?** Practically nothing too much to dislike but I would love to see support for declined transaction redirection to user specified URL in case of silent order post API. **Recommendations to others considering Cybersource:** Great credit card payment processing solution that provides good developer resources and tools for administrators. **What problems is Cybersource solving and how is that benefiting you?** I worked on payment processing for uni bookstore website and in my experience Cybersource provide excellent developer resources and admin console for business users. ### 46. QA software engineer testing **Rating:** 4.0/5.0 stars **Reviewed by:** Brock C. | Software QA Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2014 **What do you like best about Cybersource?** I like that Cybersource stores all the CC information **What do you dislike about Cybersource?** I do not have any major complaints about this product **What problems is Cybersource solving and how is that benefiting you?** We are wanting to run CC information but don't want to have to run servers to store all the information ### 47. Reliable payment source that works well with IBM Websphere commerce **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** September 02, 2014 **What do you like best about Cybersource?** I like how well it works with OBM Webscphere commerce. It allows us to expand the functionality to give us more features **What do you dislike about Cybersource?** In many things we are limited and are unable to take advantage of some features we would like **Recommendations to others considering Cybersource:** I recommend that you use the support and training provided. **What problems is Cybersource solving and how is that benefiting you?** We are able to securely make payments on our site. We are PCI compliant. ## Cybersource Discussions - [What is Cybersource Payment Management Platform used for?](https://www.g2.com/discussions/what-is-cybersource-payment-management-platform-used-for) - [Who uses CyberSource?](https://www.g2.com/discussions/who-uses-cybersource) - [Is CyberSource owned by Visa?](https://www.g2.com/discussions/is-cybersource-owned-by-visa) - [Is CyberSource a payment processor?](https://www.g2.com/discussions/is-cybersource-a-payment-processor) - [View Cybersource pricing details and edition comparison](https://www.g2.com/products/cybersource/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+19%3A18%3A58+-0500&secure%5Bsession_id%5D=068742f9-1a04-4fb9-8c23-eefd60ceecda&secure%5Btoken%5D=5a752a0a0b192ff72b6b7158ad2498b5e1eff73d260e8177c23cdc78faa48723&format=llm_user) ## Cybersource Features **Payment Methods** - ACH - Credit and Debit - Wire Transfer **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Payment Processing ** - Batch Processing - Payments Scheduling - Automated Workflows - Self Service - Reconciliation - Settlements - Payment Tracking **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **Detection** - Fraud Detection - Alerts - Real-Time Monitoring **Security and Compliance** - PCI Compliant - P2PE - Fraud Management - SSL Encryption - SOX - SOC **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Payment Options** - Multi-Currency - Online payment portal **Response** - Device Tracking - Fraud Markers - Blacklisting - Bot Mitigation **Integration** - Agnostic Integration - Reporting Consolidation - Plugins and APIs **Security** - POS Verification **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making **Platform** - Accounting integration - E-commerce Integration **Payment Types** - AP Automation - E-Commerce - Retail **Agentic AI - Enterprise Payment** - Adaptive Learning ## Top Cybersource Alternatives - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - 4.4/5.0 (2,688 reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - 4.2/5.0 (445 reviews) - [Amazon Pay for Business](https://www.g2.com/products/amazon-pay-for-business/reviews) - 4.5/5.0 (568 reviews)