CyberSource Payment Management Platform Reviews & Product Details

CyberSource Payment Management Platform Overview

What is CyberSource Payment Management Platform?

Innovate and grow with confidence. One connection to our cloud-based platform enables merchants to safely accept payments across multiple sales channels, worldwide. Integrated payment, fraud, and security management services speed time-to-market, streamline operations and provide a centralized view of transaction activity.

CyberSource Payment Management Platform Details
Product Description

Innovate and grow with confidence. One connection to our cloud-based platform enables merchants to safely accept payments across multiple sales channels, worldwide. Integrated payment, fraud, and security management services speed time-to-market, streamline operations and provide a centralized view of transaction activity.


Seller Details
Seller
CyberSource, a Visa Company
Company Website
Phone
650-432-7350
HQ Location
Foster City, CA
LinkedIn® Page
www.linkedin.com
630 employees on LinkedIn®
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CyberSource Payment Management Platform Screenshots

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CyberSource Payment Management Platform Reviews

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Co-Manager Pimsleur Language Program
Telecommunications
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that its a very protected site you have to be assigned to it. if has filters so you can find exactly what im looking for. Review collected by and hosted on G2.com.

What do you dislike?

i dislike that you need a few account for the same thing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend using Cyber Source it is amazing how you can look up a customers purchase , there are a variety how to look the customer up, email, last 4 of the card they used and it gives you codes which gives you the reason the card declined etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm helping our customers and letting them know why there credit cards are failing. Review collected by and hosted on G2.com.

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Great Service
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The most helpful about cyber source is, it gives me the ability to actually see what happens when authorizations fail for customers. Cyber source allows me to identify the problem and fix it with customer expeditiously. Review collected by and hosted on G2.com.

What do you dislike?

There are really no downsides of cyber source, i would say the worse part is not able to see amazon pay transactions. Also, when reversing authorizations it doesn't go back into the account right away but within 2-3 business days. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With cyber source im able to identify why payments fail or when customers place orders if they input any of there information incorrectly. Review collected by and hosted on G2.com.

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Cybersource is extremely easy to navigate. It only took a few minutes for my entire team to understand how it works. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing that I dislike about Cybersource. It is fast and easy. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Quick and user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Processing payments, and refunding customers is all. Anytime there is an issue Cybersource always keeps us updated, with fast communication. Review collected by and hosted on G2.com.

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Call specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Before its update, It was a really easy interface to use to view card transactions for customers that kept things simple and to the point. Review collected by and hosted on G2.com.

What do you dislike?

I don't really dislike anything about cybersource, its update is a little hard to navigate at first but its probably only because I hate change! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a smooth interface, easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are finding all types of results and issues with our credit card orders and get to the bottom of the issues a lot faster and more efficiently. Review collected by and hosted on G2.com.

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Office Coordinator
Staffing and Recruiting
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like how easy it is to search for past transactions, and essentially use this service as an additional banking tool to manage funds. The design and layout of the website makes it very easy to use. Review collected by and hosted on G2.com.

What do you dislike?

I cannot think of anything about the program that bothers me. It never slows down, the website is always up and running. It is honestly one of the quickest parts of my banking routine for our business. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider using Cybersource if you are exploring payment processing options. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I run all my credit card payments through Cybersource. Without this tool, I would likely be paying higher processing fees elsewhere. Review collected by and hosted on G2.com.

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Freelance Makeup Artist
Design
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I used cybersource at my last employer! I never used cybersource in any of my other customer service roles but it was a very rewarding and educational experience. I thought processing payments and refunds would be a lot harder than it was but it wasn’t. Everything pretty much was done in a click! Review collected by and hosted on G2.com.

What do you dislike?

Cybersource had too many tabs. Small typeface! The color scheme is boring! I bought glasses specifically to see my computer better to use this program! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Payments and refunds Review collected by and hosted on G2.com.

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UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love having multiple ways to search through payments and transactions that users of our service may be inquiring about, so that I can locate the exact details of what happened and why a payment may have declined. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that the UI is a little bit clunky and hard to look through, but that's not the end of the world. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend this platform as an all around solution to provide your users reasons payments have declined, or to find fraudulent transactions, for example. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have been able to effectively and quickly locate fraud transactions, as well as declined transactions, to efficiently help users inquiring about payment related issues. Review collected by and hosted on G2.com.

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customer service manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

What I like best about Cybersource Payment review is the creating, modifying rules. I also like the fact that you can mark people as suspect so you can blacklist them from placing orders. And same thing with trusted customers - their orders are successful with flowing through. Review collected by and hosted on G2.com.

What do you dislike?

I don't like that you have to have multiple logins for different countries such as USA, CANADA, UK etc.

Really difficult to log in quickly when you have to switch accounts/profiles. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Review other alternatives and pricing... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're able to review certain risky orders and have the choice to approve or deny... these are great benefits within the software. Review collected by and hosted on G2.com.

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UT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Reliable system for integrating credit card payment module with applications.

Logs available to feedback if CC payment authorization was successful/ not. Review collected by and hosted on G2.com.

What do you dislike?

May be with the pricing and licenses. Currently we have multiple profiles running in single license, which might not be recommended. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Reliable for integrating e-commerce Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For enabling credit card payments in the CRM or other applications Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Multiple search functions for verification and refund processing. Storage of old billing information that is still easy to find and verify for account security. Ability to find rejected transactions. Ability to block payments from specific sources.

Security for private billing information. Agents can look up accounts without accessing higher tier billing information or client billing information.

Simple, no hassle, search tools that are easy to train new agents to use.

Information is displayed clearly and easily to locate. Review collected by and hosted on G2.com.

What do you dislike?

Layout is a bit small to read on the screen. An update to the display of information would be fantastic. Improvements to fraud flagging. Unable to search using multiple filters to locate transactions, at times we need to find a charge amount on a specific date, on a specific card type, it's not possible to narrow down results when searching by either last four, merchant ID, or other billing information. Adding the Ability to Search by last four and then narrow the results by amount would shorten agent search time.

The preview of Payments does not provide enough info. A hover over that would give us the billing address without having to click into the billing info would save time. Sometimes a customer pays with their husbands card, but puts their married name in at the time of payment. When we request the card info to verify, we get the right address, and last four, and no matching name. A hover over for the rest of the billing info as a preview with the address info would help to verify and locate accounts faster. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's easy to learn to use, on the back end to teach agents and billing specialists to use in place of other systems.

Locating billing information is super fast. Refunds are easy to process without the chance of accidental refunds. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I mainly verify accounts using billing information. The ease of access to information to verify and locate an account between our system and cybersource helps keep private information safe. Since billing isn't stored on a user account and is instead stored in cybersource and linked to their account with a unique identifier customers can be assured their information is safe. Agents find billing information for payments processed in cybersource faster than other billing providers. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Good detailed logging for debugging any errors.

Logging mechanism has off and on feature.

Good UI for validating the transactions at server.

Review collected by and hosted on G2.com.

What do you dislike?

Logging files can go bigger and bigger.

there is no autopurging mechanism.

So it has be to turned off once the system is stable.

Installation guide could have been better. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to issue services to small and medium scale customers who want to do business with their credit card thereby being able to increase business Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Well defined tool for integration credit card payments with applications Review collected by and hosted on G2.com.

What do you dislike?

Licensing and related efforts cause dependency on single profile to host multiple integrations Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Reliable and well defined for CC payment integrations Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

To integrate credit card payment functionality in the system Review collected by and hosted on G2.com.

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Freelance Video Marketing Specialist
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Software is, for the most part, intuitive and easy to use. Many search options for narrowing down transactions. Review collected by and hosted on G2.com.

What do you dislike?

Some areas of the software look antiquated, such as receipts. Sometimes invoices are broken into two separate transactions despite being on one invoice Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easier to get clients fast receipts and help with previous transaction history/questions Review collected by and hosted on G2.com.

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Manager, Customer Service & Fraud Prevention
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What I like best about Cybersource is the Fraud Score given (the higher the score the more risky the transaction can be fraud) and the fact that you can mark for "review" or "suspect" as this allows us to be in better control with risky orders/customers Review collected by and hosted on G2.com.

What do you dislike?

I don't like that the transaction information is only saved for 6 months. The period should be longer - 1year or 2 years Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Compare it to other comparable systems Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems we're solving is better managing and detecting fraud and/or risky orders. And for the customers who have a trusted/good transaction history, we can mark them to allow their transactions to flow seamlessly". Better efficiencies all around. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the ease of navigating through CyberSource. It is very well laid out and the interface is visually appealing. Review collected by and hosted on G2.com.

What do you dislike?

There isn’t anything that I dislike about CyberSource. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use CyberSource for each of our eCommerce sites (15+ at any given time). CyberSource is very reliable in tracking those purchases and helping to locate transactions as requested. Review collected by and hosted on G2.com.

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Payroll Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

CyberSource provides everything we need at a lower cost than our previous payment manager. Review collected by and hosted on G2.com.

What do you dislike?

I can't think of a single thing I dislike regarding CyberSource. It's super easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I find CyberSource to be easy to use. I had no formal training; just worked my way around the system and was able to figure it out on my own. It's very intuitive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm part of a group of volunteers planning an annual payroll conference in association with the American Payroll Association. Utilizing CyberSource, we are collecting payments online from a large percentage of our conference attendees and vendors. This links to our website administration company, StarChapter. Our conference web address is www.mwpayrollconf.org. Review collected by and hosted on G2.com.

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Manager of Financial Systems
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is pretty quick and easy to get live help if you need it. Even better, it's really rare that you do need help. The service is highly reliable (as you'd expect from a payment processor). When you need to just talk to someone, they answer quickly, ensure you are authorized to call, and they are generally very knowledgeable. They are also fully able to create issues for the development team if more advanced knowledge or research is required. Review collected by and hosted on G2.com.

What do you dislike?

The only real issues we've experienced is related to system updates and upgrades. We don't always receive advanced notice. They claim to send emails to certain contacts on the account, but sometimes we don't get them. It is possible it's an issue with our exchange server, possibly blocking emails that contain info with words that are blocked, ie ACH. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider fees for token storage and a process to clean up outdated tokens. While the fee isn't outrageous, we still have tokens for cards that have long since expired. There isn't an easy way to selectively purge these tokens. Take that into consideration and work to find a solution before you end up with years of data you don't need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wouldn't be PCI compliant without CyberSource. They store all of our customers' credit cards, and we implemented the use of ACHs thru them in April 2016. So far, so good. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

it gives you few options on how to locate a transaction either last 4 digit, order number, email address, & etc Review collected by and hosted on G2.com.

What do you dislike?

I dislike how sometimes the credit doesn't show when you look up the original order. When trying too run a report I wish it doesn't always time out or only let me download a daily report and not weekly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Wish it a better gateway when connecting to other software like demandware. Once we got on demandware many transaction have been more manual. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trying to use the gateway to reconcile what is against our merchant account. It's been easier to locate a refund or an settlement before it hits our own bank account Review collected by and hosted on G2.com.

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Account Executive
Building Materials
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is very easy to implement into most existing systems. It is an all in one solution for merchant account, payments, online shopping cart, and professional support. It is well designed and allows payments to be taken online and over the phone. It is setup from the beginning to accept all major credit cards and e-checks. Cybersource provides all of the back end support needed to be successful using their system. They use many anti fraud steps to make sure that the card is owned by the correct person. Review collected by and hosted on G2.com.

What do you dislike?

If doing large volume of payments either over the phone or online, then the fees can be a little steep. There is a 0.35 cent fee for every transaction. Visa and Mastercards are subject to a 2.39% discount rate, but I think that is about average for most of the payment processing systems. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for an all in one payment processing system, then this is what you are looking for, Be aware of all of the fees and charges up front with using the service. If you do a large volume, then you may be better off looking else where. But, for small to medium businesses, you can't go wrong with what is offered. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having and eCommerce site where customers can purchase everything right from there as well as doing over the phone sales, Cybersource really gets the job done. There are not many times that I have had an issue with the system at all and when I did it could easily be solved. Review collected by and hosted on G2.com.

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Account Executive - Strategic Partners
Building Materials
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

When it comes to payments I am not sure anything is better than Cybersource. They are a one stop shop for just about anything payment processing. I currently use them for credit card processing and it goes completely through our CRM. Review collected by and hosted on G2.com.

What do you dislike?

I do not much care for the interface of the Virtual Terminal. Do not get me wrong it works every time but the interface itself could use some cleaning up. Maybe as simple as asterisks to say what is needed and not needed information. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were easily able to solve our inter-continental credit card issue with the use of Cybersource. We have realized how easy this is and now sell worldwide. Review collected by and hosted on G2.com.

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Technical Head
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We find it was adaptable for an assortment of utilizations. I thought their bolster group, both on the usage side and for everyday operations, were great and including some key likings:

1. I like CyberSource's basic API to call to make installment exchanges.

2. The additional components like Fraud Detection, Address Verification administration, Payment Tokenization, Device Fingerprint add a great deal of worth to business needs notwithstanding being to a great degree secure.

3. Their documentation is straightforward and execute.

4. Quick reaction time for bolster demands too. Review collected by and hosted on G2.com.

What do you dislike?

Nothing specifically - they have been around for some time now and are doing great yet Debugging could have been friendlier/less demanding, CyberSources HOP page customization alternatives are exceptionally constrained (not certain if CyberSource still bolster HOP page. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There is a substantial set up expense so know about this when taking a gander at other installment stages.

In the event that you are searching for a charge card processor that is anything but difficult to utilize, simple to learn and dependable, this is the one for you. Their client administration is amazing also. Do they answer the telephone rapidly, as well as they hit you up rapidly through email with an incredible clarification with regards to the issue, determination and anticipation for what's to come. All around an awesome affair. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We required a protected, facilitated third-get-together request page to keep up PCI consistence. We likewise required a decent back-end "terminal" to cluster exchange data.

Business issues being location by CyberSource are installments, AVS and expense. Having a one stop look for all the administrations is extremely advantageous and simple to coordinate instead of dealing with various merchants for various administrations. Review collected by and hosted on G2.com.

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Business & eCommerce Consulting
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We've never had an outage or problem. It just works. Setup was easy as was the initial testing. Review collected by and hosted on G2.com.

What do you dislike?

The reporting features aren't as good as some other processors I've used. They have improved the reporting feature just within the past month and they are better but they still have a ways to go. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good for businesses of all sizes. Was easy to implement in our case. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Needed a processor that worked well with NetSuite. CyberSource has met all our goals without any problems. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

CyberSource is so easy to use, and it does what it's expected. There are rarely issues with the processing of orders or renewals of subscriptions. It's easy to find what you need to when you log in - I can easily locate a customers transaction or subscription and manage it, or I can easily issue a credit or refund. I can't emphasize the ease of use enough, it's great! Review collected by and hosted on G2.com.

What do you dislike?

They are not considered a "Merchant of Record", so for some that may be a negative. They also don't handle international currencies or taxes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a credit card processor that is easy to use, easy to learn and reliable, this is the one for you. Their customer service is awesome as well. Not only do they answer the phone quickly, but they get back to you very quickly via email with a great explanation as to the issue, resolution and prevention for the future. All around a great experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are simply trying to allow our customers to purchase our products easily. We use CyberSource to assist customer over the phone with orders if need be, and they also do subscription management for us, which is fantastic. We have a monthly and yearly subscription product set up with them, and it's very seamless. Review collected by and hosted on G2.com.

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Director of Website Strategy & Operations
Higher Education
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We used the Hosted Order Page (and its successor) and found it easy to implement. The documentation and SDK were very useful. We found it flexible for a variety of applications. I thought their support team, both on the implementation side and for day-to-day operations, were very good. Review collected by and hosted on G2.com.

What do you dislike?

Debugging could have been friendlier/easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a secure, hosted third-party order page to maintain PCI compliance. We also needed a good back-end "terminal" to batch transaction information. Cybersource worked well in both areas. Review collected by and hosted on G2.com.

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CI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

1. I like CyberSource's simple API to call to make payment transactions.

2. The added features like Fraud Detection, Address Verification service, Payment Tokenization, Device Fingerprint add a lot of value to business needs in addition to being extremely secure.

3. Their documentation is easy to understand and implement.

4. Very quick response time for support requests as well. Review collected by and hosted on G2.com.

What do you dislike?

Nothing in particular - they have been around for a while now and are masters of their trade! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Business problems being address by CyberSource are payments, AVS and tax. Having a one stop shop for all the services is very convenient and easy to integrate rather than having to deal with multiple vendors for different services. Review collected by and hosted on G2.com.

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