--- title: Cue Reviews meta_title: 'Cue Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Cue works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 3 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Cue Reviews **Vendor:** Cue **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.7/5.0 **Total Reviews:** 3 ## About Cue Nine out of ten contact centers struggle with recruitment, training, and retention issues which tie into the complexity of an agent’s job. In fact, annual attrition still hovers around 42% on average. The average call center turnover cost per agent is $20,800. When agents quit during training because of the complexity of their environment not only has time been wasted but so has money. Learning nuanced interfaces, remembering complicated processes, redundant typing and data entry, difficulty navigating different systems, and not having quick access to needed information causes significant and expensive inefficiencies in call centers all over the globe. Cue provides a persistent engagement window that guides contact center sales and service agents through an optimal customer journey. Cue provides contact center managers the tools to quickly implement customer-facing processes and policies (e.g., legal compliance) designed to enhance both the customer and agent experience through: - Flexible process automation (scripting, data capture and retrieval, system navigation, and more) - Direct access to knowledge management / live documentation - Guidance to enable the customer experience and legal compliance - Optimized, accurate data collection and retrieval - Enables agent automations and AI integrations Cue is setup and managed at the department level eliminating IT resourcing requirements. ## Cue Pros & Cons **What users like:** - Users value the **communication efficiency** of Cue, streamlining customer interactions through centralized WhatsApp messaging. (1 reviews) - Users value the **seamless WhatsApp integration** in Cue, enhancing communication and organization with customers in one platform. (1 reviews) **What users dislike:** - Users report **inaccuracies** with Cue’s readings, leading to confusion and disappointment in its reliability. (1 reviews) ## Cue Reviews ### 1. WhatsApp for business made easy. **Rating:** 4.0/5.0 stars **Reviewed by:** Dan P. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Cue?** Allows us to communicate with our customers online via WhatsApp, and also allows us to broadcast WhatsApp Messages to our database. and keeps it all in one place. **What do you dislike about Cue?** you have to eneter the data for broadcast in a specific format add 44 to each number which is a paine. **What problems is Cue solving and how is that benefiting you?** Allowing us to send whatsapp message to our customer base. ### 2. Revolutionizing Client Interactions: Elevating Business Success and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Cue?** As a business consultant, finding solutions that exceed expectations is a rarity. My partnership with Cue has been incredibly transformative, especially in enhancing our scripting processes. The Cue team's deep understanding of my business needs facilitated a seamless integration of their platform into our operations. This tool has revolutionized our approach to client interactions, embedding each conversation with a newfound consistency and confidence. Its ability to allow fluid navigation through dialogues and instant access to relevant information has significantly reduced the stress associated with prospecting. The impact was immediate and profound. Within the first week of using Cue, I successfully closed three deals, showcasing the platform's exceptional adaptability and its keen alignment with the dynamic needs of small businesses. A special acknowledgment goes to Braxton, the Customer Success Manager, whose responsiveness and extensive knowledge have been pivotal. His ability to swiftly address any queries and provide solutions has been reassuring, affirming that any issues encountered were simply user errors and highlighting the platform's intuitive design. Cue is more than just a tool; it's a growth partner. Its versatility in scripting across various teams and maintaining a comprehensive database of FAQs demonstrates its role as a beacon of consistency and innovation. My experience with the Cue platform and its dedicated team has been not only professionally rewarding but also personally enriching. I wholeheartedly recommend Cue to companies seeking to boost their service consistency and efficiency. This platform is not merely a product; it's a catalyst for taking your business to greater heights. Embrace Cue for a genuinely transformative experience. **What do you dislike about Cue?** I have had no negative experience while working with and using Cue. **What problems is Cue solving and how is that benefiting you?** Cue is allowing a more confident and consistent prospecting process for my consulting business. ### 3. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Scott K. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Cue?** Being built as a chrome extension, I can go to multiple websites to collect and push data **What do you dislike about Cue?** There is nothing I dislike about CUE - it's so easy to use **Recommendations to others considering Cue:** Very smart company that is attentive to your needs **What problems is Cue solving and how is that benefiting you?** Compliance, data collection, imcreased efficiency ## Cue Discussions - [What is Cue used for?](https://www.g2.com/discussions/what-is-cue-used-for) - 1 upvote - [View Cue pricing details and edition comparison](https://www.g2.com/products/cue-2021-03-31/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-22+02%3A31%3A04+-0500&secure%5Bsession_id%5D=2ff34b80-da9b-4cb3-967d-e317d9468332&secure%5Btoken%5D=188168bfeb1f75d547a937a7af24961ece80542dabc9e2747fc4cd0a1ac1361c&format=llm_user) ## Cue Features **User Analysis** - Survey Implementation - Data Analysis **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Cue Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,723 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,785 reviews)