1. [Home](https://www.g2.com/) 2. ... 3. [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) 4. [Cue Discussions](https://www.g2.com/products/cue-2021-03-31/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0cd8e8639115c763d9e00fbbbae80be5/cue-2021-03-31.png "Product Avatar Image") ](/products/cue-2021-03-31/reviews) [ Cue ](/products/cue-2021-03-31/reviews) (3)4.7/5 Nine out of ten contact centers struggle with recruitment, training, and retention issues which tie into the complexity of an agent’s job. In fact, annual attrition still hovers around 42% on average. The average call center turnover cost per agent is $20,800. When agents quit during training because of the complexity of their environment not only has time been wasted but so has money. Learning nuanced interfaces, remembering complicated processes, redundant typing and data entry, difficulty navigating different systems, and not having quick access to needed information causes significant and expensive inefficiencies in call centers all over the globe. Cue provides a persistent engagement window that guides contact center sales and service agents through an optimal customer journey. Cue provides contact center managers the tools to quickly implement customer-facing processes and policies (e.g., legal compliance) designed to enhance both the customer and agent experience through: - Flexible process automation (scripting, data capture and retrieval, system navigation, and more) - Direct access to knowledge management / live documentation - Guidance to enable the customer experience and legal compliance - Optimized, accurate data collection and retrieval - Enables agent automations and AI integrations Cue is setup and managed at the department level eliminating IT resourcing requirements. Show More * * * ### 66.0 Nps Score Already have Cue? ### All Cue Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Cue used for? ](/discussions/what-is-cue-used-for) What is Cue used for? [ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Cue+questions+and+get+answers+from+expert+users+in+our+Cue+Discussions+section.&title=Cue+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcue-2021-03-31%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Cue+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcue-2021-03-31%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcue-2021-03-31%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Cue+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcue-2021-03-31%2Fdiscuss%0aAsk+Cue+questions+and+get+answers+from+expert+users+in+our+Cue+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Cue+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcue-2021-03-31%2Fdiscuss%0aAsk+Cue+questions+and+get+answers+from+expert+users+in+our+Cue+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/cue-2021-03-31/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_0cd8e8639115c763d9e00fbbbae80be5/cue-2021-03-31.png "Product Avatar Image") ### Have you used Cue before? Answer a few questions to help the Cue community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcue-2021-03-31%2Fdiscuss%3Fsmall_ask%3Dcue-2021-03-31) No