The G2 on CoSupport AI

CoSupport AI Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the high precision of responses from CoSupport AI, enhancing support operations effectively. (5 mentions)

Users appreciate the time-saving implementation of CoSupport AI, seamlessly enhancing workflows and reducing response times significantly. (5 mentions)

Users value the efficient implementation of CoSupport AI, achieving fast results without disrupting their workflow. (4 mentions)

Users appreciate the seamless integration and precise responses of CoSupport AI, enhancing their support efficiency and budgeting. (4 mentions)

Users commend the helpful support of CoSupport AI, appreciating the transparency and responsiveness throughout their integration experience. (4 mentions)

Users are impressed by the easy implementation and seamless integration of CoSupport AI, enhancing support operations efficiently. (3 mentions)

Users appreciate the automation capabilities of CoSupport AI, significantly improving response precision and ticket processing efficiency. (3 mentions)

Users find CoSupport AI extremely easy to implement, enhancing productivity with precise responses and seamless integrations. (3 mentions)

Users find the difficult setup process for CoSupport AI to be time-consuming and somewhat tedious despite support received. (2 mentions)

Users find the difficult implementation of CoSupport AI hampers initial onboarding and team integration significantly. (1 mentions)

Users face integration difficulties with CoSupport AI, making onboarding and team coordination challenging. (1 mentions)

Users find the learning curve challenging, requiring time and effort for setup and adjustments despite good support. (1 mentions)

Users find the initial onboarding setup difficult, making integration with their team a challenging experience. (1 mentions)

Users face ticketing issues that complicate the onboarding process and team integration with CoSupport AI. (1 mentions)

Top Pros or Advantages of CoSupport AI

1. Customer Satisfaction

Users highlight the high precision of responses from CoSupport AI, enhancing support operations effectively.

See 5 mentions

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Iaroslav B.

Small-Business (50 or fewer emp.)

5.0/5

"AI That Accelerated Hiring Processes by 35%"

What do you like about CoSupport AI?

Our primary goal was to streamline our support operations and reduce the support operations costs. After the integration process and initial usage of

Matthew B.

Small-Business (50 or fewer emp.)

5.0/5

"An AI Agent That's Helpful"

What do you like about CoSupport AI?

Before using Co-Support's AI Agent, we tried various chatbots from other third parties as well as the native Zendesk AI offerings. All fell short of o

2. Time-Saving

Users appreciate the time-saving implementation of CoSupport AI, seamlessly enhancing workflows and reducing response times significantly.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A platform with an AI support which cuts response time in half"

What do you like about CoSupport AI?

It highly helps me to reduce my ticket turnaround time and automates multiple routine queries with good accuracy.

Iaroslav B.

Small-Business (50 or fewer emp.)

5.0/5

"AI That Accelerated Hiring Processes by 35%"

What do you like about CoSupport AI?

Our primary goal was to streamline our support operations and reduce the support operations costs. After the integration process and initial usage of

3. Efficiency

Users value the efficient implementation of CoSupport AI, achieving fast results without disrupting their workflow.

See 4 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A platform with an AI support which cuts response time in half"

What do you like about CoSupport AI?

It highly helps me to reduce my ticket turnaround time and automates multiple routine queries with good accuracy.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Quick setup, 50% faster ticket processing"

What do you like about CoSupport AI?

AI solutions are typically considered time-consuming and expensive. With CoSupport AI we learnt that AI tools implementation can be easy — in our case

4. Features

Users appreciate the seamless integration and precise responses of CoSupport AI, enhancing their support efficiency and budgeting.

See 4 mentions

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Matthew B.

Small-Business (50 or fewer emp.)

5.0/5

"An AI Agent That's Helpful"

What do you like about CoSupport AI?

Before using Co-Support's AI Agent, we tried various chatbots from other third parties as well as the native Zendesk AI offerings. All fell short of o

Oleksandr Z.

Mid-Market (51-1000 emp.)

5.0/5

"The AI assistant has become a game changer for our customer support"

What do you like about CoSupport AI?

CoSupport AI solution, an AI assistant for response automation, was extremely easy to implement (through a browser extension). But what is more import

5. Helpful

Users commend the helpful support of CoSupport AI, appreciating the transparency and responsiveness throughout their integration experience.

See 4 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A platform with an AI support which cuts response time in half"

What do you like about CoSupport AI?

It highly helps me to reduce my ticket turnaround time and automates multiple routine queries with good accuracy.

Iaroslav B.

Small-Business (50 or fewer emp.)

5.0/5

"AI That Accelerated Hiring Processes by 35%"

What do you like about CoSupport AI?

Our primary goal was to streamline our support operations and reduce the support operations costs. After the integration process and initial usage of

6. Artificial Intelligence

Users are impressed by the easy implementation and seamless integration of CoSupport AI, enhancing support operations efficiently.

See 3 mentions

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Iaroslav B.

Small-Business (50 or fewer emp.)

5.0/5

"AI That Accelerated Hiring Processes by 35%"

What do you like about CoSupport AI?

Our primary goal was to streamline our support operations and reduce the support operations costs. After the integration process and initial usage of

Matthew B.

Small-Business (50 or fewer emp.)

5.0/5

"An AI Agent That's Helpful"

What do you like about CoSupport AI?

Before using Co-Support's AI Agent, we tried various chatbots from other third parties as well as the native Zendesk AI offerings. All fell short of o

7. Automation

Users appreciate the automation capabilities of CoSupport AI, significantly improving response precision and ticket processing efficiency.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A platform with an AI support which cuts response time in half"

What do you like about CoSupport AI?

It highly helps me to reduce my ticket turnaround time and automates multiple routine queries with good accuracy.

Yegor S.

Small-Business (50 or fewer emp.)

5.0/5

"Enhancing the User Journey with CoSupport AI"

What do you like about CoSupport AI?

We really appreciated the fast integration process and the fast results. We saw the results at the end of the first month. Also, using a revolutionary

8. Ease of Use

Users find CoSupport AI extremely easy to implement, enhancing productivity with precise responses and seamless integrations.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"The AI assistant's easy implementation and remarkable performance for customer support"

What do you like about CoSupport AI?

We liked most the seamless integration of CoSupport Customer to our email channel. We also like performance. After a month of using and improvements b

Karyna N.

Mid-Market (51-1000 emp.)

5.0/5

"Easier analytics access for team members who aren’t business analytics"

What do you like about CoSupport AI?

The thing I liked most was that the CoSupport AI team offered us the solution that we needed the most at this time. We’ve just launched a new product

Top Cons or Disadvantages of CoSupport AI

1. Difficult Setup

Users find the difficult setup process for CoSupport AI to be time-consuming and somewhat tedious despite support received.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A platform with an AI support which cuts response time in half"

What do you dislike about CoSupport AI?

Initial onboarding setup and integrating with the team across the floor is greatly difficult.

Matthew B.

Small-Business (50 or fewer emp.)

5.0/5

"An AI Agent That's Helpful"

What do you dislike about CoSupport AI?

The initial setup and ongoing model adjustments can be tedious and somewhat time-consuming; however, that would be the same for any AI implementation.

2. Difficult Implementation

Users find the difficult implementation of CoSupport AI hampers initial onboarding and team integration significantly.

See 1 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A platform with an AI support which cuts response time in half"

What do you dislike about CoSupport AI?

Initial onboarding setup and integrating with the team across the floor is greatly difficult.

3. Integration Difficulty

Users face integration difficulties with CoSupport AI, making onboarding and team coordination challenging.

See 1 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A platform with an AI support which cuts response time in half"

What do you dislike about CoSupport AI?

Initial onboarding setup and integrating with the team across the floor is greatly difficult.

4. Learning Curve

Users find the learning curve challenging, requiring time and effort for setup and adjustments despite good support.

See 1 mentions

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Matthew B.

Small-Business (50 or fewer emp.)

5.0/5

"An AI Agent That's Helpful"

What do you dislike about CoSupport AI?

The initial setup and ongoing model adjustments can be tedious and somewhat time-consuming; however, that would be the same for any AI implementation.