As a very visual tool, CSQ is an amazing compliment to GA4, which is very data and tables based, and doesn't easily show the whole story. Different modules allow you to focus in on different aspects of your analysis Review collected by and hosted on G2.com.

Filters do not re-set when you switch between modules, which can trip onward analysis up, if you don't realise Review collected by and hosted on G2.com.

Contentsquare's ability to visualize actual user behavior through heatmaps and session replays. This allows me to quickly identify friction points and move from hypothesis to action with concrete data. Review collected by and hosted on G2.com.

The export and manipulation of raw data sometimes remains limited, which complicates cross-analysis with other data sources (like Piwik Pro in my case). More flexibility in APIs and custom exports would be appreciated. Review collected by and hosted on G2.com.

Contentsquare allows us to precisely understand how users interact with the site. The insights obtained help us identify areas for improvement and continuously optimize journeys and conversion performance. Review collected by and hosted on G2.com.

The bugs we sometimes encounter with data that is reported incorrectly, for example Review collected by and hosted on G2.com.

ContentSquare helps us make informed decisions by pinpointing customer issues and frustrations. What used to take hours on end is now readily available at our disposal. Review collected by and hosted on G2.com.

The time it takes to get support, unless I reach out to an account manager, can take ages. This really needs to be looked at. Review collected by and hosted on G2.com.

I appreciate the zoning analysis, funnels, and page compare features in Contentsquare. These tools help me to precisely determine what is going well or where improvements are possible, which is much easier than interpreting raw numbers in regular analytics. It is very pleasant to work with Contentsquare, and I would not quickly switch to another tool. Additionally, the initial installation was relatively easy thanks to the support from the Contentsquare team. Review collected by and hosted on G2.com.

Creating a good mapping takes a lot of time. More guidance and organizing large groups of pages with underlying pages need to be more transparent. Perhaps a way in which you have an overarching group with subgroups. Review collected by and hosted on G2.com.

I like the ease of access to data and insights that Contentsquare provides, as it means more people in the business can make data-informed decisions. The speed to insight is fast, which is really helpful. I also appreciate its configurability, as it can be set up for various business contexts. Review collected by and hosted on G2.com.

Page mappings are a bit of a pain. I have some problems with zoning where I sometimes need to add unique ids. This is an unfortunate overhead in my context. Mappings can get complex with lots of exclusion rules. Review collected by and hosted on G2.com.

What I particularly appreciate about Contentsquare is its ability to make user behaviors very concrete and immediately actionable. While more "classic" tools mainly provide numerical data, Contentsquare allows for a real understanding of the "why" behind the journeys: areas of attention, friction points, navigation logic, etc.

The tool is also very powerful for analyzing end-to-end journeys, quickly identifying underperforming pages or steps, and prioritizing UX or business optimizations. The visualizations (heatmaps, zoning, journeys) are clear and greatly facilitate sharing with non-technical teams.

Finally, I appreciate the complementarity with other analytics tools: Contentsquare provides a qualitative and behavioral insight that greatly enriches more quantitative analyses. This makes it a very useful lever for making concrete and well-argued decisions. Review collected by and hosted on G2.com.

What do I like least about Contentsquare? Honestly... the fact that the tool is a bit too effective.

More seriously, it highlights so many friction points, optimization opportunities, and insights on user journeys... that in the end, it generates a lot more work for me and the teams. Where we thought everything was working "pretty well," Contentsquare comes along and shows us that there are actually 10 things to improve.

So let's say the main "problem" is that it becomes difficult to ignore what isn't working — and then you have to prioritize, challenge, and implement all these optimizations 😄 Review collected by and hosted on G2.com.

The new Sense Analyst is a great tool to help crawl through all the extensive data that ContentSquare can collect, and provide impactful insights. The dashboard is super user-friendly for those less familiar with data analytics. Review collected by and hosted on G2.com.

The circulat tables for the funnel reviews are still hard to read, but the new Sense analyst is helpful there. Review collected by and hosted on G2.com.

I appreciate that with Contentsquare I can get everything from a quick overview to a detailed analysis. I particularly like that I can compare and recognize relationships. The quick overview is especially useful when there have been changes and you want to check over time whether and what has improved. The detailed analysis supports me in a holistic approach, for example, when it comes to optimizing an area, a complete funnel, or a product. Review collected by and hosted on G2.com.

I have few complaints. The mapping could be a bit easier/faster, as it has been something more for very experienced users so far. In our sector, the setup is relatively complex, but we were supported in this. Review collected by and hosted on G2.com.

Love Sense analyst ! Unreal real time insughts Review collected by and hosted on G2.com.

continue to support easy ways to adopt usage in the tool and give examples of how other brands are using the tool. Review collected by and hosted on G2.com.