--- title: ConnectWise Integrated Services Reviews meta_title: 'ConnectWise Integrated Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ConnectWise Integrated Services works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4 scale: '5' date_modified: '2026-05-10' parent_category: name: Professional Services url: https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5 --- # ConnectWise Integrated Services Reviews **Vendor:** ConnectWise **Category:** [Managed IT Services Providers](https://www.g2.com/categories/managed-it-services) **Average Rating:** 4.4/5.0 **Total Reviews:** 4 ## About ConnectWise Integrated Services When your clients need support, they would much rather talk to a person on the other end of the phone instead of a robot. But hiring new technicians is time-consuming and expensive. Even if you find the “perfect hire,” techs know they’re in high demand and often look for greener pastures. Ultimately, run the risk of doing expensive onboarding without seeing any of the benefits. ConnectWise Integrated Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues. For more detailed work, our services include highly-trained individual techs to pick up the slack and fill in the gaps of your in-house staff. Plus, our consulting services can help your team tackle the challenge of tough projects. ## ConnectWise Integrated Services Reviews ### 1. Easy No-Code Workflow Builder, but Occasional Slowness and Random Errors **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ConnectWise Integrated Services?** Ease of use, its workflow builder makes it so that you can create workflows even with 0 coding background **What do you dislike about ConnectWise Integrated Services?** Sometimes it become slow and random error messages appear **Recommendations to others considering ConnectWise Integrated Services:** If you are looking for an easy to setup and easy to use platform that creates workflows for integration and cross-platform work. This is for you **What problems is ConnectWise Integrated Services solving and how is that benefiting you?** It helps us build integrations easily and includes a workflow builder. By integrating it with Slack through the workflow we created, we can identify issues more quickly, and it alerts us whenever there are any critical problems. ### 2. Best Help Desk Services **Rating:** 4.0/5.0 stars **Reviewed by:** Bereket T. | Founder & Web/Graphics Designer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about ConnectWise Integrated Services?** One of the standout features for me is the comprehensiveness of ConnectWise Integrated Services. It's an all-in-one platform that seamlessly integrates various tools and functionalities, making it a central hub for managing different aspects of my MSP business. **What do you dislike about ConnectWise Integrated Services?** Integration Limitations is the major thing I don't like, While ConnectWise generally emphasizes integration, we face challenges integrating the platform with specific third-party tools or services they use in our workflows. **Recommendations to others considering ConnectWise Integrated Services:** As a long-time user, my recommendations to others considering ConnectWise Integrated Services would echo the importance of thorough evaluation. I'd highlight the platform's ability to serve as a comprehensive solution for managing various aspects of an MSP business. Training has been crucial for our team to fully leverage the platform's capabilities, and we've found ConnectWise's support resources valuable in addressing any challenges. **What problems is ConnectWise Integrated Services solving and how is that benefiting you?** we get help from ConnectWise a CRM feature to help our organizations manage and strengthen their client relationships. ### 3. Fantastic for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nate F. | SIMVANA, LLC | Program Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about ConnectWise Integrated Services?** We use their Screen connect product religiously. I'm not sure how we'd do customer support without it. **What do you dislike about ConnectWise Integrated Services?** Sometimes the connectivity piece of it can be a little flaky depending on the browser. **What problems is ConnectWise Integrated Services solving and how is that benefiting you?** We would always have customers call with issues but we didn't have a good way to remote into their computers. ConnectWise has helped us provide better a better customer service experience. ### 4. Fastest way to remote in **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about ConnectWise Integrated Services?** Being able to connect via my mobile device extremely fast **What do you dislike about ConnectWise Integrated Services?** So far, we haven't encountered any issues. Therefore, no complaints **What problems is ConnectWise Integrated Services solving and how is that benefiting you?** The ability to remote into a server or virtual machine efficiently. Helps us get to the task at hand easily and from anywhere. - [View ConnectWise Integrated Services pricing details and edition comparison](https://www.g2.com/products/connectwise-integrated-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+04%3A37%3A21+-0500&secure%5Bsession_id%5D=fdeb879e-cf49-41fb-a25a-25703f053180&secure%5Btoken%5D=8b99ed7d651cd9f15bfcd9b0f367780300348229994a289304d6b1c4bcc1826a&format=llm_user) ## ConnectWise Integrated Services Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top ConnectWise Integrated Services Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [Growth Molecules, Customer Success](https://www.g2.com/products/growth-molecules-customer-success/reviews) - 4.9/5.0 (134 reviews) - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews)