The G2 on Tandem

Tandem Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use with Tandem, finding its interface user-friendly and navigation straightforward. (2 mentions)

Users appreciate the responsive communication from Tandem, ensuring timely support and assistance in their efforts. (1 mentions)

Users find Tandem to significantly enhance compliance and efficiency in their vendor management processes, proving its value. (1 mentions)

Users value the optimized compliance management in Tandem, enhancing efficiency in vendor management programs. (1 mentions)

Users rave about the prompt and supportive customer service from Tandem, enhancing their overall experience. (1 mentions)

Users commend Tandem for its robust security features, enhancing efficiency and compliance in vendor management. (1 mentions)

Users appreciate the timely support from Tandem, enhancing their experience and efficiency in critical banking tasks. (1 mentions)

Users find the complex setup of Tandem time-consuming and frustrating, hindering their overall experience. (1 mentions)

Users report facing delays in downloading and setting up Tandem, leading to frustration and longer wait times. (1 mentions)

Users find the difficult setup process for Tandem frustrating, causing delays in getting started with the app. (1 mentions)

Users report experiencing slow download times on their phones, making setup a frustrating process. (1 mentions)

Users find the geographical bias of Tandem limiting, as its focus on banks doesn't suit non-financial organizations. (1 mentions)

Users feel the limitations in customization of Tandem hinder tracking in-house training for non-bank organizations. (1 mentions)

Top Pros or Advantages of Tandem

1. Ease of Use

Users appreciate the ease of use with Tandem, finding its interface user-friendly and navigation straightforward.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Tandem - Vendor Management"

What do you like about Tandem?

Tandem has become a valuable asset for us as it has optimized our vendor management program. The benefits of improved efficiency and compliance make

Yanique W.

Mid-Market (51-1000 emp.)

5.0/5

"Lets Review Tandem"

What do you like about Tandem?

It is user friendly which allows me to find things easy and not have to be navigating throughout the site looking for what I need and the interface is

2. Communication

Users appreciate the responsive communication from Tandem, ensuring timely support and assistance in their efforts.

See 1 mentions

See Related User Reviews

William P.

Mid-Market (51-1000 emp.)

5.0/5

"Product Review of Tandem"

What do you like about Tandem?

It is nice to work with a partner who responds to questions and supports you in your efforts. Everytime I reach out to the support team I always get

3. Compliance

Users find Tandem to significantly enhance compliance and efficiency in their vendor management processes, proving its value.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Tandem - Vendor Management"

What do you like about Tandem?

Tandem has become a valuable asset for us as it has optimized our vendor management program. The benefits of improved efficiency and compliance make

4. Compliance Management

Users value the optimized compliance management in Tandem, enhancing efficiency in vendor management programs.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Tandem - Vendor Management"

What do you like about Tandem?

Tandem has become a valuable asset for us as it has optimized our vendor management program. The benefits of improved efficiency and compliance make

5. Customer Support

Users rave about the prompt and supportive customer service from Tandem, enhancing their overall experience.

See 1 mentions

See Related User Reviews

William P.

Mid-Market (51-1000 emp.)

5.0/5

"Product Review of Tandem"

What do you like about Tandem?

It is nice to work with a partner who responds to questions and supports you in your efforts. Everytime I reach out to the support team I always get

6. Security

Users commend Tandem for its robust security features, enhancing efficiency and compliance in vendor management.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Tandem - Vendor Management"

What do you like about Tandem?

Tandem has become a valuable asset for us as it has optimized our vendor management program. The benefits of improved efficiency and compliance make

7. Timely

Users appreciate the timely support from Tandem, enhancing their experience and efficiency in critical banking tasks.

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Jeanine J.

Compliance and Information Security Officer

Mid-Market (51-1000 emp.)

11/21/2025

"Exceptionally Easy to Use and Intuitive"

5/5

What do you like best about Tandem?

Ease of Use. I also like the training videos. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

The integration can be a struggle at times. It is nice, but hard to remember what changes update what modules. At times it is hard to find what you need in the helpful information area. Review collected by and hosted on G2.com.

Darin S.

Facility / Vendor Manager

Mid-Market (51-1000 emp.)

11/21/2025

"Vendor Management"

4/5

What do you like best about Tandem?

Vendor Management, BCP, and policies all in one place Review collected by and hosted on G2.com.

What do you dislike about Tandem?

There is a lot of manual entry to get things up and going. Review collected by and hosted on G2.com.

Yanique W.

Administrator - Technical Regulations

Mid-Market (51-1000 emp.)

10/6/2024

"Lets Review Tandem"

5/5

What do you like best about Tandem?

It is user friendly which allows me to find things easy and not have to be navigating throughout the site looking for what I need and the interface is lovely. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

For me, it took a long while to download on my phone and set up Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

edit

Thank you sharing your thoughts about Tandem! We're so glad to work with kind and helpful customers like yourself. If you ever need help troubleshooting Tandem or its mobile application, please let us know! I've also included a resource below from Tandem for using the app.

See how Tandem improved

William P.

Manager, IT Programs

Mid-Market (51-1000 emp.)

6/4/2024

"Product Review of Tandem"

5/5

What do you like best about Tandem?

It is nice to work with a partner who responds to questions and supports you in your efforts. Everytime I reach out to the support team I always get a response back within a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

I wish a few features were a little more customizable. Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

edit

We appreciate your thoughtful review, and we're so glad that you're a customer of Tandem. We greatly value the relationship we have with you and your organization, so please feel free to send us any other feedback you have! You can use the form at the link below at your leisure.

See how Tandem improved

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/22/2024

"Tandem - Vendor Management"

5/5

What do you like best about Tandem?

Tandem has become a valuable asset for us as it has optimized our vendor management program. The benefits of improved efficiency and compliance make it a worthwhile investment. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

As Tandem is more geared toward banks and credit unions, some aspects do not pertain to our company which is not a bank or credit union. Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

edit

Thank you for the kind and helpful review! We're so glad you're a customer of Tandem. We appreciate your feedback regarding our Vendor Management product, as well as your feedback about our recommended content.

Mandi M.

Sr Director, Information Security Officer

Mid-Market (51-1000 emp.)

4/4/2024

"Makes my job easier!"

4.5/5

What do you like best about Tandem?

It would take an entire additional FTE to do the work the Tandem Policies module does for our organization. The Tandem Policies module allows me to add any new guidance and then see how that affects our policies. It allows me to then see what we have in place and what we still need to do. Without this we would need another FTE to read all the new guidance and determine what applies to our organization. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

I wish the policies module had a view only option like the BCP with no option to download the docs. Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

edit

Thank you for the positive review! We're so glad you're a customer of Tandem. We appreciate your feedback regarding our Policies product, and we can document this as a request for future improvement.

Verified User in Banking

Mid-Market (51-1000 emp.)

4/3/2024

"Outstanding Software"

5/5

What do you like best about Tandem?

The Tandem suite of software is very comprehensive, complete and is continually updated and revised based on regulatory changes as well as user suggestions and requests. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

I can think of nothing negative about the Tandem software. Review collected by and hosted on G2.com.

What problems is Tandem solving and how is that benefiting you?

Tandem solves the largest problem of aggregating data into one place. Tandem's suite of modules are well suited to a bank's vendor management, incident response, BCP by allowing the different modules to work together using the same data set. Document storage is no longer a problem since the product allows us to upload and store all documentation in a very organized manner. Review collected by and hosted on G2.com.

Melissa D.

Small-Business (50 or fewer emp.)

2/13/2024

"Great product with several uses"

5/5

What do you like best about Tandem?

We like how everything is centralized within Tandem...with reporting tools for management. It's very user-friendly! Review collected by and hosted on G2.com.

What do you dislike about Tandem?

There's nothing we necessarily "dislike" about it, but we do wish we could track our own in-house training within Tandem instead of only the training that's already in Tandem. Review collected by and hosted on G2.com.

Gabi C.

Small-Business (50 or fewer emp.)

4/3/2024

"Tandem Review"

5/5

What do you like best about Tandem?

The integration between the modules. Love the way almost everything is customizable to your company. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

I don't have any dislikes, I would like to see more updates when an enhancement request is submitted but overall that experience isn't bad. Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

edit

Thank you for sharing such a kind and thoughtful review! We're glad we get to work with you each day as a customer of Tandem.

Brian T.

Chief Operating Officer

Small-Business (50 or fewer emp.)

1/26/2024

"Great tool for Community Bank Information Security"

5/5

What do you like best about Tandem?

Tandem keeps all of your information asset management, risk assessments, policies, audits, and contingency plans all in one easy to use site. The Tandem team keeps the system updated with regulatory changes and industry improvements. And the customer service is outstanding. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

It may be too good. It is so thorough it makes you really think hard about your bank and the various risk thru out the organization. Review collected by and hosted on G2.com.