--- title: CometChat Reviews meta_title: 'CometChat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 111 reviews by the users' company size, role or industry to find out how CometChat works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 111 scale: '5' date_modified: '2026-07-13' parent_category: name: Development url: https://www.g2.com/categories/development --- # CometChat Reviews **Vendor:** CometChat Inc. **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.6/5.0 **Total Reviews:** 111 ## About CometChat Real-Time Chat, Voice & Video SDK for Product Teams CometChat is a communication platform that lets developers add real-time chat, voice, and video to any app or website. UI kits, SDKs, and APIs for every major framework, plus no-code embeds for teams that need to move without engineering cycles. Moderation, notifications, analytics, and multi-tenant infrastructure are all built in. AI agents deploy on the same platform, inside the same conversations. CometChat powers 113,000+ apps, handles 7M+ messages per day across 163 countries, with a 7ms API response time and 99.999% uptime SLA. SOC 2, HIPAA, and GDPR compliant. 35+ edge locations. \> Who CometChat is for Developers and product teams adding communication to an existing product, not building a standalone messaging app. The typical buyer is a product or engineering lead at a startup, scaleup, or enterprise who needs chat and calls inside their platform and doesn't want to build or maintain the infrastructure themselves. Common team profiles: marketplace product teams connecting buyers and sellers, healthcare platforms enabling patient-provider communication, SaaS companies adding in-app messaging, edtech platforms building live classrooms, community-driven apps that need moderation at scale. \> Core Product: Real-Time Conversations 1:1 messaging, group chat (up to 50,000 members per group), and broadcast channels. Voice and video calling (1:1 and group) with screen sharing, recording, and transcription. Rich media support, reactions, threads, typing indicators, read receipts, and 100MB file transfers. Ships with prebuilt UI kits for React, React Native, Flutter, Android, iOS, Angular, and Vue. SDKs and REST APIs for custom implementations. A visual widget builder for no-code embed on any website. All UI components are customizable: branding, layout, and behavior. Integration is fast. Most teams go live with prebuilt UI kits and minimal backend work. The UI kits handle the frontend, the SDKs handle the logic, and the hosted infrastructure handles scale, uptime, and compliance. \> AI Agents AI agents run on the same platform as user-to-user conversations: same UI, same moderation, same analytics. Teams can bring their own agent (any LLM, any framework) or build directly in CometChat. RAG and tool-calling support included. The agent UI handles citations, memory, retries, and action buttons out of the box. Use cases: onboarding assistants, support agents, moderation bots, AI-powered triage, conversational commerce agents, tutoring bots. Agents interact inside the same chat threads users are already in, not a separate interface. \> Moderation & Safety Content moderation that works across text, images, and multiple languages. Profanity filtering, custom keyword rules, image moderation, user-level controls (block, mute, report), and escalation paths. Rules apply to both user-generated content and AI agent responses. Moderation is on by default: teams configure the rules, not whether moderation exists. Domain-level moderation for regulated industries: healthcare, finance, education, and marketplaces where compliance and user safety are table stakes. \> Notifications Push, email, and SMS delivery with per-user preference controls. Quiet hours, frequency capping, retry logic, and custom templates. Notifications respect user timezone and engagement patterns, not just event triggers. Works across all conversation types. \> Analytics & Insights Message volume, active users, conversation health, response times, engagement trends, and agent performance in one dashboard. No extra analytics tooling required. Data is available via dashboard and API for teams that pipe metrics into their own systems. \> Multi-Tenant Infrastructure Run multiple brands, communities, or customer instances on a single CometChat backend. Isolated moderation rules, branding, and configuration per tenant. Built for SaaS platforms and marketplace operators managing multiple distinct user bases without code duplication. \> Developer Experience UI Kits: React, React Native, Flutter, iOS (Swift), Android (Kotlin/Java), Angular, Vue. All customizable. SDKs: JavaScript, Android, iOS, Flutter, React Native. Full chat and calling functionality. APIs: RESTful APIs for server-side operations: user management, message history, moderation actions, conversation creation, and webhook configuration. No-Code: Visual widget builder that generates an embed snippet. Drop it on any website. No framework dependency. Documentation, sample apps, and quickstart guides for every supported platform. Dedicated support for implementation, not just a docs link. \> Infrastructure & Compliance Hosted, fully managed infrastructure. 35+ global edge locations. 99.999% uptime SLA. 7ms average API response time. SOC 2 Type II, HIPAA, and GDPR compliant. Data processing addendum available. Scales from early-stage startups to enterprise workloads without infrastructure changes. No self-hosting required. \> Industry Use Cases Online Marketplaces - Buyer-seller messaging, transaction-context conversations, fraud detection, and dispute resolution communication. Healthcare & Telehealth - HIPAA-compliant patient-provider messaging, appointment coordination, AI-assisted triage, and secure file exchange. Education & eLearning - Live classrooms, peer-to-peer study chat, instructor Q&A, and AI tutoring, all with age-appropriate moderation. Social & Community - Group chat, public channels, direct messaging, and moderation tooling for communities from thousands to millions of users. Dating - Real-time messaging with scam prevention, conversation prompts, and content moderation tuned for safety. SaaS - Embedded chat and calls inside the product. Multi-tenant support for platforms serving their own customers. Fintech - Compliance-ready messaging between users, advisors, and support, with audit trails and automated risk checks. Gaming - In-game chat with toxicity filters, group channels, and real-time messaging that handles concurrent spikes. On-Demand & Logistics - Driver-rider, provider-customer, and dispatch communication with location-aware context. Events - Live event chat and Q&A for thousands of concurrent participants with real-time moderation. \> Pricing Pricing scales with usage. Free tier available. All plans include unlimited messages. Enterprise plans available with custom SLAs, dedicated support, and implementation services. See cometchat.com/pricing for current plans. \> Getting Started Sign up at cometchat.com. UI kits and sample apps available on GitHub. Documentation at cometchat.com/docs. Implementation support available for teams that need hands-on help. ## CometChat Pros & Cons **What users like:** - Users appreciate the **ease of use** of CometChat, finding integration and support straightforward and efficient. (7 reviews) - Users benefit from **easy integrations** with CometChat, allowing seamless implementation and customization within their apps. (5 reviews) - Users value the **extensive range of customizable features** in CometChat, enabling seamless integration and efficient solutions. (5 reviews) - Users value the **fast and goal-oriented customer support** from CometChat, enhancing their overall experience. (4 reviews) - Users appreciate the **robust API quality** of CometChat, enabling seamless integration and efficient chat solution development. (3 reviews) - Users value the **prompt and thorough support** from the CometChat team, enhancing their overall experience significantly. (3 reviews) - Ease of Implementation (2 reviews) - Effective (2 reviews) - Fast Service (2 reviews) - Communication (1 reviews) **What users dislike:** - Users find CometChat to be quite **expensive** , impacting their budget and forcing considerations for migration to alternatives. (3 reviews) - Users experience **poor API integration** , leading to unaddressed feature requests and limitations affecting functionality. (2 reviews) - Users experience **chat functionality issues** due to excessive API use and limitations in group member management. (2 reviews) - Users experience **delays in support and video telephony issues** , affecting their overall experience with CometChat. (2 reviews) - Users find CometChat to have **limited features** and struggle with unclear documentation and support responses. (2 reviews) - Poor Customer Support (2 reviews) - Users face **poor documentation** , making APIs and SDKs confusing and complicating integration and customization efforts. (2 reviews) - Communication Delays (1 reviews) - Users find the **difficult setup** of CometChat frustrating, often needing extensive configuration and lacking proper documentation. (1 reviews) - Limited Access (1 reviews) ## CometChat Reviews ### 1. Easily integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Jackson E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2018 **What do you like best about CometChat?** The product is really easy to Integrate, it took us minimal time to add it to our laravel website. All of its features fit perfectly with our needs, it has helped us grow our website surprisingly fast with a large increase in registrations coming after installing CometChat. **What do you dislike about CometChat?** We haven't had any issues with the product up till now. **What problems is CometChat solving and how is that benefiting you?** Communication and User Engagement. CometChat has allowed our users to communicate and connect and with a bunch of its features they now stay engaged therefore staying longer on our websites. It has helped us grow. **Official Response from Stephen Mui:** > Hi Jackson! Thank you so much for your feedback! We're glad we were able to provide you with a solution with a time-to-activation model that fit your needs. Our mission to enable meaningful connections in an increasingly digital world is a mission that we're proud of and happy that it was vehicle to help solve your problems. ### 2. Easy to administer **Rating:** 5.0/5.0 stars **Reviewed by:** Matilda F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2018 **What do you like best about CometChat?** Customization and Administration features **What do you dislike about CometChat?** The support team takes a bit of time to reply. **Recommendations to others considering CometChat:** Get cometchat to decrease your sleepless nights ..lol **What problems is CometChat solving and how is that benefiting you?** We own a marketplace website and wanted buyers and sellers to connect. We chose CometChat because of the options they have the features are perfect and the administration panel grants us control over every aspect of CometChat. We love CometChat and would recommend with to everyone looking for a similar solution. **Official Response from Stephen Mui:** > Hi Matilda, Thank you so much for the feedback! Although we're not thrilled to hear about your experience with our Support team, it's definitely something we've taken as a top initiative on improving since the time of your review. We hope you've noticed the difference since that time but nonetheless, it strikes a chord within our organization when we hear how much of an impact our solution has had on your business and we look forward to continuing that momentum! ### 3. The staff here are so helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Andula H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2018 **What do you like best about CometChat?** The amazing Pre Sales and After Sales Assistance **What do you dislike about CometChat?** The Cometchat team has been amazing to us. **What problems is CometChat solving and how is that benefiting you?** We use CometChat in our inhouse Business Collaboration App. It lets all our employees stay connected on a secure platform. It has all the features we need and has made communication easy. We would recommend it to everyone **Official Response from Stephen Mui:** > Hi Andula, Happy to hear how much of a positive impact we have been able to help provide to you and your internal team. Be sure to check out our updates page for new enhancements and releases since 2018 that will help engage and streamline internal dynamics a whole lot quicker! ### 4. Solution found **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about CometChat?** I love the Inbuilt Monetization Features above all other features. **What do you dislike about CometChat?** There is a small delay in between Emails as they are based out of India. It's a mere inconvenience nothing major for us. **Recommendations to others considering CometChat:** Read up the specifications, and if it meets your needs please get it by all means possible. Something noteworthy though is the delay between e-mails sometimes. **What problems is CometChat solving and how is that benefiting you?** We initially bought CometChat to just add Chat to our website, Later with their inbuilt Monetization features we discovered that we could use CometChat to earn money from our website. We have adopted CometChat into our business model and it has helped us grow. Its a worth it product. **Official Response from Stephen Mui:** > Hi there! Thank you so much for your feedback! We've actually grown as a company at an average of 67% YoY and have expanded our Support time reach since 2018. So I do hope this has had a positive impact for you to make things a bit easier. Thanks again for your review and we hope to continue to add to your momentum! ### 5. Exactly what I've been looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa O. | Voice communication Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about CometChat?** Impressive collaboration features and fluid UI **What do you dislike about CometChat?** The company is based in a different timezone than ours and sometimes that can be a troublesome, the team still helps us as soon as they can. **Recommendations to others considering CometChat:** Awesome Awesome Awesome **What problems is CometChat solving and how is that benefiting you?** CometChat works great for communication within our company. The collaboration tools are just great. CometChat has helped us keep all the communication on a single platform which efficient and secure, It's an amazing solution. **Official Response from Stephen Mui:** > Hi Alyssa, Thank you so much for your feedback! We've actually grown as a company at an average of 67% YoY and have expanded our Support time reach since 2018. So I do hope this has had a positive impact for you to make things a bit easier. Cheers! ### 6. Just what we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2018 **What do you like best about CometChat?** Cometchat performs its job extremely well. **What do you dislike about CometChat?** It has been really pleasant experience with them **What problems is CometChat solving and how is that benefiting you?** We use CometChat as a communication tool on our Gaming Community Website, It has amazing features and gives us control over the platform. We love CometChat and would recommend it to anyone looking for a solution. **Official Response from Stephen Mui:** > Hi Matteo! Thank you so much for the feedback and we love to hear about success stories such as yours, especially within community driven applications! ### 7. Featuristic!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian s. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2018 **What do you like best about CometChat?** Cometchat is very reliable and feature rich **What do you dislike about CometChat?** An amazing service thus far, no complaints. **What problems is CometChat solving and how is that benefiting you?** We use CometChat on our wordpress website, It was really easy to install and is feature rich fitting our needs perfectly. If you are looking for a chat solution CometChat is it. **Official Response from Stephen Mui:** > Hi Sebastian! Thank you so much for your feedback and we look forward to growing alongside with you and your business! ### 8. Really Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about CometChat?** The Ease of integration had me the very first time **What do you dislike about CometChat?** It has been an awesome experience for us **Recommendations to others considering CometChat:** It's a really easy App to use. Regardless of qualifications, anyone can use it, all you need is to follow the stated instructions. **What problems is CometChat solving and how is that benefiting you?** We are building a Social Networking website using Laravel and wanted a Chat platform that we could easily integrate into the website. CometChat was the solution. It integrated amazingly easily with our Website, took far less time and effort than we ever anticipated and has been an amazing Chat tool. We recommend CometChat to everyone looking for a Laravel Chat Solution. **Official Response from Stephen Mui:** > Hi there, Thank you so much for the feedback! We're glad to hear that you were able to integrate our product into your website with ease and efficiency! Two things we love to consistently hear, especially when it comes time to vetting and integrating a new product. ### 9. The private groups **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa P. | Manager, Computer Hardware, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2018 **What do you like best about CometChat?** Private groups and Monetization options. **What do you dislike about CometChat?** Longer Support hours due to time difference. **What problems is CometChat solving and how is that benefiting you?** We own a financial consultation website and required a chat integration where we could create private password protected groups and allow advisors to connect with users. CometChat let us do exactly the same. We used the monetization features to charge users for every consultation session they took with our advisors. It's simple and effective and has helped us grow. **Official Response from Stephen Mui:** > Hi Melissa, Thank you so much for your review! Security is definitely a priority for us not only for the business, but their end-users as well. Additionally, we've actually grown as a company at an average of 67% YoY and have expanded our Support time reach since 2018. So I do hope this has had a positive impact for you to make things a bit easier. Cheers! ### 10. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley D. | iOS Advisor, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2018 **What do you like best about CometChat?** Being able to talk to customers and members **What do you dislike about CometChat?** Glitches, mobile support and app support **What problems is CometChat solving and how is that benefiting you?** Customer relations **Official Response from Stephen Mui:** > Hi Bradley, Thank you so much for your feedback! We've actually grown as a company at an average of 67% YoY and have expanded our Support time reach since 2018. So I do hope this has had a positive impact for you to make things a bit easier. If you're still experience problems, please send us an email to help@cometchat.com so that we can look into this and rectify any incidents. ### 11. Worst Customer Support **Rating:** 0.0/5.0 stars **Reviewed by:** Gabi F. | CEO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2016 **What do you like best about CometChat?** Has lots of features compared to some of the competitor . **What do you dislike about CometChat?** The lack of real support and the fact that it actually doesn't work as advertised , their integration with some of the scripts they say it works with just breaks a lots of the site functionality. On our site it breaks some of the SE functions (forums post), i just keep going around in circles with them it's like they don't want to help or even worse have no idea . Asked if they tested their integration with forum , never got an answer to that , they didn't even bothered to check on their own demo site . **Recommendations to others considering CometChat:** If you do a search for their product you will find the same thing , their support is non existent they don't help at all and very slow in adding improving things. As this seems to be going for a few years i really doubt they will learn that they need to improve their customer support for existing users and not only for possible customers , they answer you in a heartbeat if you ask a question before buying . **What problems is CometChat solving and how is that benefiting you?** Nothing **Official Response from Stephen Mui:** > Hi Gabi, Thank you so much for your feedback. We've actually grown as a company at an average of 67% YoY and have expanded our Support time reach since 2018 as well as our overall operations. I'd recommend reaching out to our team at help@cometchat.com to set up a call and we will gladly rectify the issue. Thanks again! ## CometChat Discussions - [What needs improvement with CometChat to make it more user-friendly for developers?](https://www.g2.com/discussions/what-needs-improvement-with-cometchat-to-make-it-more-user-friendly-for-developers) - [What is CometChat used for?](https://www.g2.com/discussions/what-is-cometchat-used-for) - [View CometChat pricing details and edition comparison](https://www.g2.com/products/cometchat/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+13%3A23%3A49+-0500&secure%5Bsession_id%5D=a0db63e3-87c2-4419-8ea2-614fa5b5f989&secure%5Btoken%5D=f5542960b5837cf79adae9f44c167f7e8fb5110781d2d82cd19813eeca2d8e22&format=llm_user) ## CometChat Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **API Features** - Live Chat - Screen Sharing - Subtitles and Closed Captions - Custom Video Player - Live Simulcasting **Generative AI** - AI Text Generation - AI Text Summarization **Moderation - Content Moderation Tools** - Text Moderation - User Violation Enforcement - Audio Moderation - Image/Video Moderation **Support** - Documentation - Community Support - Professional Support **Security and Compliance** - Encryption - Watermarking - HIPAA Compliance - GDPR Compliance **Platform - Content Moderation Tools** - Toxicity Detection - Custom AI Model - Analytics and Reporting - Dashboard - Customization **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Content Moderation Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top CometChat Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (458 reviews) - [Sendbird](https://www.g2.com/products/sendbird/reviews) - 4.6/5.0 (122 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews)