# CometChat vs Rocket.Chat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that CometChat excels in user experience, particularly for developers, with features like **realtime chat, voice and video calls** , and robust **API support**. Users appreciate the seamless integration capabilities and the well-designed user interface, making it a strong choice for small businesses.
- **Users say** Rocket.Chat stands out for its **collaboration features** , which are particularly beneficial for teams. The platform's open-source nature allows users to see upcoming features and contribute suggestions, enhancing the overall user experience. Reviewers highlight its ease of use and the ability to own their data, which is a significant advantage for many organizations.
- **According to verified reviews** , CometChat has a higher satisfaction rating compared to Rocket.Chat, indicating that users feel more positively about their overall experience. The platform's strong performance in areas like **quality of support** and **ease of setup** contributes to this favorable perception.
- **Reviewers mention** that while Rocket.Chat offers a solid set of features, it sometimes falls short in **support quality** compared to CometChat. Users have noted that the support experience can be less responsive, which may impact teams that rely heavily on timely assistance.
- **Users highlight** CometChat's superior **API call speed** and **data integrity** , which are crucial for developers looking to build robust applications. This performance is a key differentiator for those who prioritize technical capabilities in their communication tools.
- **G2 reviewers indicate** that Rocket.Chat's community support is a strong point, with many users appreciating the active user base and resources available for troubleshooting. This can be particularly beneficial for teams that value collaborative problem-solving and shared knowledge.



| | CometChat | Rocket.Chat | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 111 | 374 | 
| **Largest Market Segment** | Small-Business (75.7% of reviews) | Mid-Market (50.4% of reviews) | 
| **Entry Level Price** | No pricing available | Free Per Year | 

---
## Top Pros & Cons

### CometChat

Pros:
- Ease of Use (6 reviews)
- Easy Integrations (5 reviews)

Cons:
- API Integration (2 reviews)
- Chat Functionality Issues (2 reviews)

### Rocket.Chat

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Not User-Friendly (7 reviews)
- User Interface (7 reviews)

---
## Ratings Comparison
| Rating | CometChat | Rocket.Chat | 
|---|---|---|
  | **Meets Requirements** | 9.3 (91 reviews) | 8.6 (282 reviews) | 
  | **Ease of Use** | 9.2 (91 reviews) | 8.7 (289 reviews) | 
  | **Ease of Setup** | 8.9 (80 reviews) | 8.2 (130 reviews) | 
  | **Ease of Admin** | 9.4 (75 reviews) | 8.3 (123 reviews) | 
  | **Quality of Support** | 9.3 (91 reviews) | 8.0 (237 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (74 reviews) | 8.2 (110 reviews) | 
  | **Product Direction (% positive)** | 5.6 (87 reviews) | 8.4 (278 reviews) | 

---
## Pricing

### CometChat

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Rocket.Chat

#### Entry-Level Pricing

Plan: Starter

Price: Free Per Year

Description: Ideal for technical evaluation or small businesses

Key Features:
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:

[Browse all 4 editions](https://www.g2.com/products/rocket-chat/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **CometChat** | N/A | N/A |
| **Rocket.Chat** | 8.3/10 | 219 |

#### Business Instant Messaging

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **File Sharing** | Not enough data | 8.6 (165 reviews) | 
| **Notifications** | Not enough data | 8.1 (175 reviews) | 
| **Search** | Not enough data | 8.0 (167 reviews) | 

#### Business Instant Messaging 

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 7.7 (108 reviews) | 
| **Video Conferencing** | Not enough data | 7.6 (103 reviews) | 

#### Business Instant Messaging

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Mobile Application** | Not enough data | 7.8 (151 reviews) | 
| **Web Application** | Not enough data | 9.0 (170 reviews) | 
| **Integrations** | Not enough data | 8.5 (125 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Text Summarization** | Not enough data | 9.0 (5 reviews) | 

#### AI - Business Instant Messaging

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **AI Powered Search** | Not enough data | 9.0 (5 reviews) | 
| **Smart Notifications** | Not enough data | 9.3 (5 reviews) | 
| **AI Powered Language Translation** | Not enough data | 7.7 (5 reviews) | 
| **Content Generation** | Not enough data | 7.0 (5 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **CometChat** | N/A | N/A |
| **Rocket.Chat** | 9.0/10 | 10 |

#### Platform

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.4 (9 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.8 (9 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 7.4 (7 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 8.3 (8 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.6 (8 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 10.0 (8 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 7.9 (8 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.4 (8 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **CometChat** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 39 |

#### Collaboration Tools

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.5 (25 reviews) ✓ Verified | 
| **Presentations** | Not enough data | 8.5 (17 reviews) | 
| **Whiteboarding** | Not enough data | 8.7 (13 reviews) | 
| **Live Chat** | Not enough data | 9.2 (18 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (13 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (19 reviews) | 
| **Recording** | Not enough data | 8.7 (17 reviews) ✓ Verified | 
| **Participant Permissions** | Not enough data | 8.8 (22 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 9.2 (16 reviews) | 

#### Software Type

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Mobile** | Not enough data | 8.2 (23 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 9.4 (17 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 9.0 (21 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **CometChat** | 8.3/10 | 32 |
| **Rocket.Chat** | 8.8/10 | 73 |

#### Functionality

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Ease Of Integration** | 8.0 (32 reviews) ✓ Verified | 8.9 (59 reviews) | 
| **API Call Speed** | 8.5 (32 reviews) ✓ Verified | 8.7 (53 reviews) | 
| **Communication Varieties** | 8.4 (29 reviews) ✓ Verified | 9.2 (63 reviews) | 

#### Support

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Documentation** | 8.2 (31 reviews) ✓ Verified | 8.7 (57 reviews) | 
| **Community Support** | 7.8 (26 reviews) | 8.8 (60 reviews) | 
| **Professional Support** | 8.7 (30 reviews) ✓ Verified | 8.7 (53 reviews) | 

### Video Platform as a Service (VPaaS)

| Product | Score | Reviews |
|---|---|---|
| **CometChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### API Features

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Subtitles and Closed Captions** | Not enough data | Not enough data | 
| **Custom Video Player** | Not enough data | Not enough data | 
| **Live Simulcasting** | Not enough data | Not enough data | 

#### Security and Compliance

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Encryption** | Not enough data | Not enough data | 
| **Watermarking** | Not enough data | Not enough data | 
| **HIPAA Compliance** | Not enough data | Not enough data | 
| **GDPR Compliance** | Not enough data | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **CometChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Generative AI

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **CometChat** | N/A | N/A |
| **Rocket.Chat** | 8.6/10 | 146 |

#### Generative AI

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.4 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.4 (8 reviews) | 

#### Communication

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.7 (107 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.3 (121 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (78 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.5 (108 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.7 (48 reviews) | 

####  Internal Use

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (109 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.7 (93 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (80 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.4 (78 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.7 (101 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.7 (82 reviews) ✓ Verified | 

### Content Moderation Tools

| Product | Score | Reviews |
|---|---|---|
| **CometChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Moderation - Content Moderation Tools

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Text Moderation** | Not enough data | Not enough data | 
| **User Violation Enforcement** | Not enough data | Not enough data | 
| **Audio Moderation** | Not enough data | Not enough data | 
| **Image/Video Moderation** | Not enough data | Not enough data | 

#### Platform - Content Moderation Tools

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Toxicity Detection** | Not enough data | Not enough data | 
| **Custom AI Model** | Not enough data | Not enough data | 
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 

#### Agentic AI - Content Moderation Tools

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **CometChat** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | CometChat | Rocket.Chat | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to CometChat (3):** [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas), [Content Moderation Tools Software](https://www.g2.com/categories/content-moderation-tools), [Bot Platforms](https://www.g2.com/categories/bot-platforms)

**Unique to Rocket.Chat (5):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Live Chat Software](https://www.g2.com/categories/live-chat), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | CometChat | Rocket.Chat | 
|---|---|---|
| **Small-Business** | 75.7% | 35.6% | 
| **Mid-Market** | 20.4% | 50.4% | 
| **Enterprise** | 3.9% | 13.9% | 

### By Industry

#### CometChat

- **Computer Software:** 20.4%
- **Health, Wellness and Fitness:** 6.8%
- **Internet:** 5.8%
- **Information Technology and Services:** 4.9%
- **Accounting:** 3.9%
- **Utilities:** 3.9%
- **Computer Games:** 3.9%
- **Computer & Network Security:** 2.9%
- **Staffing and Recruiting:** 2.9%
- **Computer Networking:** 2.9%
- **Other:** 41.7%

#### Rocket.Chat

- **Information Technology and Services:** 22.8%
- **Computer Software:** 14.6%
- **Hospital & Health Care:** 4.3%
- **Marketing and Advertising:** 3.6%
- **Education Management:** 3.6%
- **Telecommunications:** 3.0%
- **Consumer Services:** 3.0%
- **Government Administration:** 2.4%
- **Higher Education:** 2.1%
- **Financial Services:** 2.1%
- **Other:** 38.3%

---
## Alternatives

### Alternatives to CometChat

- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)
- [Sendbird](https://www.g2.com/products/sendbird/reviews) — 4.6/5 stars (126 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
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- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
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### Alternatives to Rocket.Chat

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19197 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18917 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39198 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (369 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56524 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Jitsi](https://www.g2.com/products/jitsi/reviews) — 4.3/5 stars (228 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3890 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)

---
## Top Discussions

### CometChat

No discussions available for this product.

### Rocket.Chat

- Title: [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Is is possible to customize the REST Api of Rocket Chat?](https://www.g2.com/discussions/12467-is-is-possible-to-customize-the-rest-api-of-rocket-chat) — 2 comments, 1 upvote
  > **Top comment:** "If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat..."
- Title: [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) — 1 comment
  > **Top comment:** "We use Rocket.chat as a messaging platforms for our volunteers to keep in contact with each other, We also use it to notify our volunteers of new..."
- Title: [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone, Are you looking for a professional trader, forex and binary manager who will help you trade and manage your account with good and massive..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cometchat-vs-rocket-chat)