Link copied to clipboard # CometChat vs Rocket.Chat Comparison - What are their main differences? Share [ Export ](/compare/cometchat/rocket-chat/export.csv) CometChatRocket.Chat[+ Add Product](#) Pricing **CometChat** Free Trial No pricing available **Rocket.Chat** **Free** Per Year · Starter **Pricing Insights** from reviews Time to Implement **CometChat** 1 monthFaster Based on 46 responses **Rocket.Chat** 2 months Based on 26 responses Return on Investment **CometChat** 9 months9 months sooner Based on 45 responses **Rocket.Chat** 18 months Based on 19 responses Perceived Cost **CometChat** $$$$$ **Rocket.Chat** $$$$$ Average Discount **CometChat** 11%2% more **Rocket.Chat** 9% **Pros & Cons** from reviews **CometChat** [ Ease of Use (6) ](https://www.g2.com/products/cometchat/reviews?filters%5Bsentiment_snippet%5D=1204743&qs=pros-and-cons#reviews)[ Easy Integrations (5) ](https://www.g2.com/products/cometchat/reviews?filters%5Bsentiment_snippet%5D=1204477&qs=pros-and-cons#reviews)[ API Integration (2) ](https://www.g2.com/products/cometchat/reviews?filters%5Bsentiment_snippet%5D=1204783&qs=pros-and-cons#reviews)[ Chat Functionality Issues (2) ](https://www.g2.com/products/cometchat/reviews?filters%5Bsentiment_snippet%5D=1204601&qs=pros-and-cons#reviews) **Rocket.Chat** [ Ease of Use (14) ](https://www.g2.com/products/rocket-chat/reviews?filters%5Bsentiment_snippet%5D=1872396&qs=pros-and-cons#reviews)[ Features (11) ](https://www.g2.com/products/rocket-chat/reviews?filters%5Bsentiment_snippet%5D=1869988&qs=pros-and-cons#reviews)[ Not User-Friendly (7) ](https://www.g2.com/products/rocket-chat/reviews?filters%5Bsentiment_snippet%5D=1868148&qs=pros-and-cons#reviews)[ User Interface (7) ](https://www.g2.com/products/rocket-chat/reviews?filters%5Bsentiment_snippet%5D=1871069&qs=pros-and-cons#reviews) Integrations **CometChat** Not enough data **Rocket.Chat** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3e93db37ce0af71d86cf0b4b0e8b89ab/asp-net.png "Product Avatar Image") ASP.NET ](https://www.g2.com/products/asp-net/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8ec3c17e3fb1df25b6a8bd7cc69cf2d1/github.png "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3cecc020d942c031e70c10e105559fcd/librenms.png "Product Avatar Image") LibreNMS ](https://www.g2.com/products/librenms/reviews)[ View all ](https://www.g2.com/products/rocket-chat/integrations) Screenshots **CometChat** ![CometChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1375621/01-Feature-rich-chat-SDK-_-UI-Kits.png) **Rocket.Chat** ![Rocket.Chat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/104085/Rocket.Chat-UI-image-_1_.png) **Ratings** from reviews Meets Requirements **CometChat** 9.3 9.391 **Rocket.Chat** 8.6 8.6282 Ease of Use **CometChat** 9.2 9.291 **Rocket.Chat** 8.7 8.7289 Ease of Setup **CometChat** 8.9 8.980 **Rocket.Chat** 8.2 8.2130 Ease of Admin **CometChat** 9.4 9.475 **Rocket.Chat** 8.3 8.3123 Quality of Support **CometChat** 9.3 9.391 **Rocket.Chat** 8.0 8.0237 Has the product been a good partner in doing business? **CometChat** 9.3 9.374 **Rocket.Chat** 8.2 8.2110 Product Direction (% positive) **CometChat** 5.6 5.687 **Rocket.Chat** 8.4 8.4278 **Features** ratings from reviews Communication Platform as a Service (CPaaS) 8.3 32 8.8 73 Business Instant Messaging Not enough data 8.3 219 Video Conferencing Not enough data 8.8 39 Live Chat Not enough data 8.6 146 HIPAA Compliant Messaging Not enough data 9.0 10 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 75.7% Mid-Market(51-1000 emp.) 20.4% Enterprise(\> 1000 emp.) 3.9% Small-Business(50 or fewer emp.) 75.7% Mid-Market(51-1000 emp.) 20.4% Enterprise(\> 1000 emp.) 3.9% Small-Business(50 or fewer emp.) 35.4% Mid-Market(51-1000 emp.) 50.6% Enterprise(\> 1000 emp.) 14.0% Small-Business(50 or fewer emp.) 35.4% Mid-Market(51-1000 emp.) 50.6% Enterprise(\> 1000 emp.) 14.0% **Reviewers' Industry** [![CometChat](https://images.g2crowd.com/uploads/product/hd_favicon/1531231306/cometchat.png "CometChat")](https://www.g2.com/products/cometchat/reviews) CometChat Computer Software 20.4% Health, Wellness and Fitness 6.8% Internet 5.8% Information Technology and Services 4.9% Accounting 3.9% Other 58.3% [![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat")](https://www.g2.com/products/rocket-chat/reviews) Rocket.Chat Information Technology and Services 22.8% Computer Software 14.6% Hospital & Health Care 4.3% Marketing and Advertising 3.6% Education Management 3.6% Other 51.1% FAQs ## CometChat vs Rocket.Chat FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between CometChat vs Rocket.Chat? CometChat stands out for higher ratings in ease of setup and support, while Rocket.Chat is favored for its customization and security features. | | [CometChat](https://www.g2.com/products/cometchat/reviews) | [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.6/5 (111 reviews) | 4.2/5 (374 reviews) | | Largest Segment | Small-Business | Mid-Market | | Ease of Setup score | 8.9 | 8.2 | | Quality of Support score | 9.3 | 8.0 | | Top Reviewer-Cited Strength | Ease of Use (6 all-time mentions) | Customization (7 all-time mentions) | ### How do the pricing models of CometChat and Rocket.Chat compare? CometChat is rated higher for value with a stronger Price/Cost satisfaction score than Rocket.Chat. - **CometChat:** In recent reviews, several buyers mention CometChat as expensive but highlight its extensive features and support as justifying the cost. - **Rocket.Chat:** Reviewers note Rocket.Chat as cost-effective, especially for teams needing self-hosting and control, but some mention recent price increases and setup costs for on-premise deployments. - **Switching-reason:** Recent CometChat reviewers cite price increases as a reason for considering migration to other platforms. ### What are the best alternatives to CometChat and Rocket.Chat? The top 3 alternatives to CometChat and Rocket.Chat are Microsoft Teams, Twilio, and Sendbird. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [CometChat](https://www.g2.com/products/cometchat/reviews) | 4.6/5 (111 reviews) | Small-Business | Expensive for some, but valued for features and support | Ease of Use (6 all-time mentions) | | [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) | 4.2/5 (374 reviews) | Mid-Market | Cost-effective, especially for self-hosting; some mention recent price increases | Customization (7 all-time mentions) | | [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | 4.4/5 (19,268 reviews) | Enterprise | — | Integration with Microsoft 365 ecosystem | | [Twilio](https://www.g2.com/products/twilio/reviews) | 4.1/5 (530 reviews) | Small-Business | — | Programmable communications APIs | | [Sendbird](https://www.g2.com/products/sendbird/reviews) | 4.6/5 (126 reviews) | — | — | Rich chat and messaging features | ### Which Communication Platform as a Service (CPaaS) features should I prioritize when comparing CometChat and Rocket.Chat? Buyers comparing CometChat and Rocket.Chat should prioritize customization, ease of setup, quality of support, security, and integration capabilities. - **Customization:** Rocket.Chat has 7 all-time mentions for customization, while CometChat is cited for high customization options in recent reviews. - **Ease of Setup:** CometChat scores 8.9 and Rocket.Chat 8.2 on Ease of Setup. - **Quality of Support:** CometChat scores 9.3 and Rocket.Chat 8.0 on Quality of Support. - **Security:** Rocket.Chat has 9 all-time mentions for security, with reviewers highlighting its self-hosting and privacy controls. - **Integrations:** Both products are cited for integrations in recent reviews, with Rocket.Chat noted for bridging with Slack and Microsoft Teams. ### What are the pros and cons of CometChat vs Rocket.Chat? CometChat's headline strength is ease of use, while Rocket.Chat is most recognized for its customization and security. - **CometChat strengths:** Ease of Use (6 all-time mentions), Easy Integrations (5), Features (5), Customer Support (4), API Quality (3), Staff Support (3). - **CometChat trade-offs:** Expensive (2), Limited Features (2), Poor Documentation (2), API Integration issues (2), Chat Functionality Issues (2). - **Rocket.Chat strengths:** Ease of Use (14), Features (11), Security (9), Customization (7), Customizability (6), Easy Integrations (5), Flexibility (5). - **Rocket.Chat trade-offs:** Not User-Friendly (7), User Interface (7), Learning Curve (5). ### Is CometChat or Rocket.Chat better for small businesses? CometChat is the better fit for small businesses, as it is most popular in the Small-Business segment and receives strong ease-of-use feedback from small-business reviewers. - **CometChat:** Largest segment is Small-Business, with reviewers highlighting quick setup and ease of use for small teams. - **Rocket.Chat:** Largest segment is Mid-Market, with small-business reviewers noting its flexibility but also mentioning a steeper learning curve and more technical setup. ### Which Communication Platform as a Service (CPaaS) platform has better integrations? Rocket.Chat is favored for integrations, especially for bridging with other chat systems and workflow tools. - **CometChat:** Reviewers mention API support and webhooks, with recent praise for integration options, but no specific third-party tools are named in the data. - **Rocket.Chat:** Reviewers highlight integrations with Slack and Microsoft Teams, as well as automation tools, with 5 all-time mentions for integrations and customizability. ### How do CometChat and Rocket.Chat compare on customer support? CometChat leads Rocket.Chat on Quality of Support by a margin of 1.3 points, a material difference. - **CometChat:** Reviewers consistently praise responsive and helpful customer support, with 4 all-time mentions and a 9.3 Quality of Support score. - **Rocket.Chat:** Reviewers note generally good support, but some mention slower response times and less robust support for self-hosted users, reflected in an 8.0 Quality of Support score. ### Which is easier to implement, CometChat or Rocket.Chat? CometChat is easier to implement than Rocket.Chat, with a 0.7-point lead on Ease of Setup. - **CometChat:** Reviewers highlight quick and straightforward setup, with many citing ease of integration and rapid deployment for small teams. - **Rocket.Chat:** Reviewers describe setup as easy for cloud deployments but more complex for self-hosted environments, with some noting the need for technical expertise and additional configuration steps. ### Which product has better Customization? Rocket.Chat is the stronger choice for customization, with more reviewer-cited mentions and a focus on flexibility. - **CometChat:** Customization is praised in recent reviews, especially for UIKit and API options, but some reviewers note limitations and challenges with advanced customization. - **Rocket.Chat:** Customization receives 7 all-time mentions, with reviewers highlighting full control, self-hosting, and the ability to tailor workflows and integrations extensively. Alternatives **CometChat Alternatives** ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") [ Twilio ](/products/twilio/reviews) ![Sendbird](https://images.g2crowd.com/uploads/product/hd_favicon/4b909aeb048d0c11871204a38025ba68/sendbird.svg "Sendbird") [ Sendbird ](/products/sendbird/reviews) ![Vonage Communications APIs](https://images.g2crowd.com/uploads/product/hd_favicon/2e3d95995bfd345d17b179df3141db83/vonage-communications-apis.svg "Vonage Communications APIs") [ Vonage Communications APIs ](/products/vonage-communications-apis/reviews) ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") [ Drift ](/products/drift/reviews) **Rocket.Chat Alternatives** ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") [ Microsoft Teams ](/products/microsoft-teams/reviews) ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") [ Webex Suite ](/products/cisco-webex-suite/reviews) ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack") [ Slack ](/products/slack/reviews) ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") [ LiveChat ](/products/livechat/reviews)