Cobrowse.io Reviews & Product Details

I found that Cobrowse.io is master at the fundamental functionality, which is co-browsing. The live screen sharing is very clear and fast and I can easily explain different sections on a website, or fix an online problem for a customer without being in the same room. Review collected by and hosted on G2.com.

It is impossible to observe certain values such as customer conduct, especially during co-browsing sessions, and adaptation. This poses a problem for assessing the effectiveness of co-browsing at enhancing customer satisfaction, or for finding out which aspects of our support model needs improvement. Review collected by and hosted on G2.com.

Honestly, Cobrowse.io has made onboarding new team members so much smoother. No more long, confusing emails - we just hop on a session and get things done! Review collected by and hosted on G2.com.

I love the co-browsing feature, but it would be cool if Cobrowse.io allowed for multiple people to control the session at the same time. Cobrowse.io is also fantastic for customer support, but I'd love to see more integrations with other tools we use, like our CRM. Review collected by and hosted on G2.com.

The best thing about Cobrowse.io is that we can navigate it more easily with the customers. It is a good software to connect the customer's web page directly with the brand. Helps get good customer relationships. Review collected by and hosted on G2.com.

The Initial investment is too heavy, Sometime it feels that the data security is sometimes gone for a toss. The support also is good but not up to the mark. They need to also make it available to much more contries. Review collected by and hosted on G2.com.

It is the service that i like which allows companies to offer real-time, interactive support to their customers by enabling agents to "co-browse" with users on their websites or applications. Review collected by and hosted on G2.com.

The main thing i dislike is about that users might feel uncomfortable sharing their screens, especially if sensitive information is displayed. Review collected by and hosted on G2.com.

The seamless integration provided by Cobrowse with the existing system is great. Other than that the feature to get the proper report of customer's feedback and requirements helps alot. Review collected by and hosted on G2.com.

The unwanted lags that gets occurred in the software is something which is needed to be fixed. Review collected by and hosted on G2.com.

Cobrowse.io being an cobrowsing tool provides a smooth integration with the existing system. It is sufficient enough to provide feedback and suggestion reports received from users. Review collected by and hosted on G2.com.

While working with Cobrowse.io, I encountered some lags which sometimes ruins the user experience. Review collected by and hosted on G2.com.

How easy it is to initiate the cobrowsing session with the participant Review collected by and hosted on G2.com.

Sometimes even after the participant allows us to use the whole screen we still get the glimpse of the page they are currently in. Review collected by and hosted on G2.com.

We can navigate by highlighting the tabs and areas that we need to help Review collected by and hosted on G2.com.

We cannot click on the tabs like how we do it using Teams screenshare Review collected by and hosted on G2.com.

With Cobrowse.io being easy to use, it allows me to give better assistance while working with applicants. Review collected by and hosted on G2.com.

At the time I have not encountered an issue while using Cobrowse.io Review collected by and hosted on G2.com.

Delivers Exceptional Co-Browsing Solutions and easy to use Review collected by and hosted on G2.com.

Limited Functionality and Frequent Glitches Review collected by and hosted on G2.com.