Clootrack is an enterprise Voice of Customer (VoC) analytics platform that ties customer sentiment directly to financial outcomes. Powered by Agentic AI with 98%+ accuracy across 58+ global languages, Clootrack analyzes reviews, surveys, call transcripts, social media mentions, and support tickets with no keyword sampling or manual tagging. With 1000+ integrations, we deliver a unified, real-time view of customers, competitors, and market shifts. Beyond sentiment, Clootrack’s unsupervised AI detects and routes unfulfilled purchase intent leads hidden within customer conversations: capturing unmet expectations, brand switch triggers, and experience issues that typically go unnoticed. By quantifying every customer signal against its profit or retention impact, Clootrack provides a forward-looking view of where margins, loyalty, and demand are won or lost. Enterprises using Clootrack have achieved a 35% reduction in churn, 18% fewer returns, and over $ 1.5 million in annual savings, while reducing analysis time by hundreds of hours. Clootrack is also available on both the Medallia Marketplace and Genesys AppFoundry, bringing advanced VoC intelligence into existing CX and contact center workflows. Within these workflows, the platform enriches feedback survey insights with unstructured feedback analysis and powers automated QA and deep call analytics: scanning every interaction to flag non-compliant patterns, rising emotional intensity, and missed purchase cues in real time. Clootrack’s agentic AI workflows go beyond traditional VoC reporting, offering: - Unsupervised feedback theme discovery. - GenAI CX Copilot for instant analysis and assistance. - AI Insights Digest for actionable summaries. - Centralized hub for VoC data unification. - Prioritization matrix ranking emerging issues by volume and intensity. - Root-cause traceability with transparent output. - Predictive market and competitor analysis. We don’t just show you what’s happening, we help you see where to act, why it matters, and how it drives measurable outcomes. That’s why 150+ global brands use Clootrack to turn scattered feedback into strategic decisions that grow retention, protect margins, and accelerate revenue.