# citygro Reviews **Vendor:** CityGro **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 10 ## About citygro Unleash the True Power of Retention Marketing with the World's First, Fully Automated and Customizable Platform using RFM Segmentation. With over a decade of expertise, Patch has developed a top-of-the-line customer retention platform that helps Shopify brands increase their customer lifetime value and retain more customers, all in one place. Patch is the world's first retention platform with integrated RFM (Recency, Frequency, Monetary) segmentation. This model automatically segments customers into actionable buckets, including Loyal, At-Risk, and even Lost Customers. It enables you to create personalized, automated customer journeys for each customer to maximize engagement and revenue. Patch makes data-driven decisions possible without the need for data scientists. Furthermore, our full suite of retention tools includes the following: Automated Customer Journeys: Take action based on customer behaviors, whether loyal or at-risk. Email & SMS: Connect with your audience through personalized messaging using Email and SMS blasts. TextChat Widget: The New Era of WebChats. Seamlessly Continue Conversations with Your Customers via Text, Without Losing Conversation History. Loyalty & Rewards: Tailor rewards to fit your specific brand needs and goals, and track success with built-in analytics. Messenger: Text-enable your customer care team for streamlined communication, increased engagement, and more purchases. Review Requests: Boost your brand by social proofing your reputation with our automated review requests. Waivers: Turn your waivers into a marketing channel with the only waiver software with built-in marketing automation. Analytics: Gain actionable insights by segment with Patch's intuitive dashboards, enabling you to quickly understand and act on the data. Referrals: Turn loyal customers into brand ambassadors and reach new ones with referral programs. ## citygro Reviews ### 1. My review for Pach Customer Retention product. **Rating:** 4.5/5.0 stars **Reviewed by:** Atendi M. | IT Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about citygro?** Software intuitiveness and overall ease of use. The software does not require specific skills to implement. Availability of notifications to customers on various availability prices discounts basing on their recent purchase history. The product provides a real-time collaboration platform where customers can give their sentiments on various products and goods **What do you dislike about citygro?** The product is very standard its features are customizable and ease to use. No dislike. **What problems is citygro solving and how is that benefiting you?** Use of the product has enabled us to increase customer retention through offering rewards and discounts to our loyal customers. The product has also increased new customers through referrals from experienced customers ### 2. Everything I could ask for and more **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about citygro?** I have used a variety of different marketing platforms in my career. I have found Patch Customer Retention to be one of the best. During the year and a half that I have used this system, they have continuously updated and upgraded their technology. Their customer service is the absolute best! Tony & Benjamin are always there when we need them and have helped us fine-tune how we operate our business systems. **What do you dislike about citygro?** I don't think I can say I dislike anything. There are things I wish I had access to as a seasoned marketer, such as creating custom reports or queries, but again the team at Patch always has our backs and creates the various reports on our behalf. **What problems is citygro solving and how is that benefiting you?** Patch Customer Retention acts as a SMS and Email marketing platform and a robust customer repository management system. The CRM component of the Patch offering is essential to my business so that my team can always know where we stand on various projects or with individual customers. ### 3. Excellent customer service. Great selection of tools and tutorials. **Rating:** 4.5/5.0 stars **Reviewed by:** UC W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about citygro?** I love the ability to set up automation workflows. It is a powerful tool to retain and reach out to customers. Customer service is exceptional. There has never been a time when the support team has not gone over and beyond to provide assistance. **What do you dislike about citygro?** Mobile App - I would love to see a mobile app in the play store (unless Patch already has one, and I am unaware of it). Costs - We are a small store, and Patch uses up a LOT of my marketing budget. I have heard that competitors (Five Star) do not have a text limit or charge based on how many texts a user sends. **What problems is citygro solving and how is that benefiting you?** Provides the ability to manage customer loyalty points and reach out to customers by SMS or email. Love the capability to set up automation. ### 4. Patch is a MUST! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelli P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about citygro?** I use Patch to capture signatures for our digital waivers/documents, and it also serves as a great data capture tool as I am able to grow our SMS opted in database as well as use the info that we capture to communicate with our customers. Patch's Digital Waivers Solution in combination with their communication tools turn waivers from a backend cost to a return on our investment. **What do you dislike about citygro?** There is not one thing I dislike, as their Customer Success Team is extremely helpful and I find their platform very easy to navigate and use. I would for sure recommend to others! **What problems is citygro solving and how is that benefiting you?** Patch has helped as we no longer (thank goodness!) have to deal with paper waivers, and I no longer have to waste time and space on filing/organizing our old paper documents! ### 5. Patch Is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about citygro?** The platform is very robust. Our goal is to bring people back to our physical stores, and Patch gives us the ability to focus on getting customers back and staying top of mind, and Patch really does that for us! **What do you dislike about citygro?** Some of the automations that we use can be a bit confusing. They have excellent support and have helped set these up for us, so this isn't that big of an issue, but there is a lot of information to their automations. **What problems is citygro solving and how is that benefiting you?** They are helping us identify customers that have become less active in visiting our locations. Their platform, within days, has been shown to help bring in less active customers. ### 6. Revolutionized Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** peter . | Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about citygro?** The Patch team is always there to assist us. They even create custom reports on our behalf. It would be fantastic. it is user friendly and their Customer Success Team goes above and, beyond to provide assistance. **What do you dislike about citygro?** due to its features such as SMS and email marketing, and customer loyalty points. Navigating and prioritizing tasks is challenging. **What problems is citygro solving and how is that benefiting you?** Patch Customer the difficulties faced by advertising agencies in retaining customers. it ensures client loyalty and satisfaction. This greatly benefits our business by revenue. ### 7. Better customer communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about citygro?** Patch has transformed the way, frequency and quality with which we communicate with our customers. Tools are intuitive, employees are helpful, and the results have spoken for themselves. **What do you dislike about citygro?** Not sure I'd have anything major to say. Like most SaaS tools, there can be the occasional hiccup, bug or missing feature. The Patch team has gone above and beyond to address these every time. **What problems is citygro solving and how is that benefiting you?** Like any ecommerce brand, new customer acquisition is the hardest, most expensive pursuit. By helping us focus on customer retention and nurturing, we're able to hit revenue goals without relying entirely on finding new customers every time. This goes a long way. ### 8. Customer retention platform of awesomeness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about citygro?** Huge fan of the ability to set up unique customer journeys based on their behavior with our business. Tracking things like quantity of visits, recapturing them on certain frequency etc are awesome. Also since it's sms based the results seem a lot better than email. **What do you dislike about citygro?** Nothing, can be a little costly but as long as you are seeing participation in the efforts it pays for itself **What problems is citygro solving and how is that benefiting you?** Tracking customer frequency, trying to increase customer frequency ### 9. Review for CityGro **Rating:** 4.5/5.0 stars **Reviewed by:** JUAN DAVID G. | Content Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about citygro?** It is an excellent tool for advertising campaigns via SMS. It is an intuitive and easy-to-use platform that has everything necessary for companies that place these types of ads. **What do you dislike about citygro?** There are some features or options that it would be excellent to include, which the competition does have. It is a very good tool, but it can always improve. **Recommendations to others considering citygro:** Use the app according to the developer's instructions **What problems is citygro solving and how is that benefiting you?** The main problem that has been solved thanks to CityGro is the creation and implementation of advertising campaigns through SMS, it is excellent for that and very easy to use. ### 10. Help the advertising agency company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about citygro?** It is a tool specifically designed for clients and marketing, and in this way, it can more specifically reach the target group. **What do you dislike about citygro?** The functions of the program, it's hard to understand them. **Recommendations to others considering citygro:** It is a tool that helps as a marketing strategy to send a message massively to customers. **What problems is citygro solving and how is that benefiting you?** CitryGro, help with digital platforms so that communication is more direct with the customer and they can find necessary offers and promotions. ## citygro Discussions - [What is CityGro used for?](https://www.g2.com/discussions/what-is-citygro-used-for) - [View citygro pricing details and edition comparison](https://www.g2.com/products/citygro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+09%3A20%3A27+-0500&secure%5Bsession_id%5D=b75a6479-ae11-4c4e-91e9-36cd1481b5c4&secure%5Btoken%5D=81c2ba05393b029e9b6b9395cc687895293d5b3a4f2ce396fec68f733a9abbd3&format=llm_user) ## citygro Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top citygro Alternatives - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,375 reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,219 reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - 4.2/5.0 (595 reviews)