Cisco Unified Contact Center Express Reviews & Product Details

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. - Get insight on customer experience: Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. - Seamless omnichannel interactions: Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. - Simplified licensing: Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise with a complete, and easy-to-use portal.

Seller

Cisco

Discussions

Cisco Unified Contact Center Express Community

Languages Supported

Assamese, Bulgarian, Catalan, Czech, Danish, German, English, Finnish, French, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

Overview by

Melody Leatherbury

Pricing

Pricing provided by Cisco Unified Contact....

Basic

Contact Vendor for Pricing

View More Pricing Information

Top-Rated Alternatives

Five9 Intelligent Cloud Contact Center Platform

View All Alternatives

User Insights

Average based on 13 real user reviews.

Log in to unlock pricing and user insights

G2 reviews are authentic and verified.

Here's how.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/21/2022

"Ucce review"

5/5

What do you like best about Cisco Unified Contact Center Express?

Its best useful for an enterprise which handling call centre area Review collected by and hosted on G2.com.

What do you dislike about Cisco Unified Contact Center Express?

However their end user features licensing scheme and method is expensive Review collected by and hosted on G2.com.

AI

Verified User in Information Services

Mid-Market (51-1000 emp.)

2/22/2022

"Ucce review"

5/5

What do you like best about Cisco Unified Contact Center Express?

All the functionality in handling call centre is good Review collected by and hosted on G2.com.

What do you dislike about Cisco Unified Contact Center Express?

Purchasing license for ucce is too expensive Review collected by and hosted on G2.com.

AE

Verified User in Executive Office

Small-Business (50 or fewer emp.)

8/18/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great Product"

5/5

What do you like best about Cisco Unified Contact Center Express?

I like the easy process of navigating through the system. The upside is even for beginners, this software is easy to use and understand. Review collected by and hosted on G2.com.

What do you dislike about Cisco Unified Contact Center Express?

I have no complaints. Everything is easy to access. Review collected by and hosted on G2.com.