Link copied to clipboard # Cisco Unified Contact Center Express vs Five9 Intelligent Cloud Contact Center Platform Comparison - What are their main differences? Share [ Export ](/compare/cisco-unified-contact-center-express/five9-intelligent-cloud-contact-center-platform/export.csv) Cisco Unified Contact...Five9 Intelligent Cloud...[+ Add Product](#) Pricing **Cisco Unified Contact Center Express** **Contact Vendor for Pricing** · Basic **Five9 Intelligent Cloud Contact Center Platform** **$119.00** other Per Month · Digital **$159.00** other Per Month · Core **Custom Quote Available** other Per Month · Premium **Custom Quote Available** other Per Month · Optimum **Custom Quote Available** other Per Month · Ultimate Show more **Pricing Insights** from reviews Perceived Cost **Cisco Unified Contact Center Express** Not enough reviews yet **Five9 Intelligent Cloud Contact Center Platform** $$$$$ Average Discount **Cisco Unified Contact Center Express** Not enough reviews yet **Five9 Intelligent Cloud Contact Center Platform** 9% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Cisco Unified Contact Center Express** 6 months Based on 100 responses **Five9 Intelligent Cloud Contact Center Platform** 6 months Based on 100 responses Return on Investment **Cisco Unified Contact Center Express** 6 months Based on 100 responses **Five9 Intelligent Cloud Contact Center Platform** 6 months Based on 100 responses ![Cisco Unified Contact Center Express](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3bbda1c044fc55d4fc221137b20dee96/cisco-unified-contact-center-express.png "Cisco Unified Contact Center Express") ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Cisco Unified Contact Center Express** Not enough data **Five9 Intelligent Cloud Contact Center Platform** [ Ease of Use (131) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1732454&qs=pros-and-cons#reviews)[ Customer Support (89) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1733510&qs=pros-and-cons#reviews)[ Call Issues (46) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1738088&qs=pros-and-cons#reviews)[ Complexity (35) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1734241&qs=pros-and-cons#reviews) Integrations **Cisco Unified Contact Center Express** Not enough data **Five9 Intelligent Cloud Contact Center Platform** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e67730f6fd1d33f327ed0027bdcd7897/aline-aline.png "Product Avatar Image") Aline ](https://www.g2.com/products/aline-aline/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fd4f6dac0f9dd81cafda5fab4b3d83c4/amplifai.jpg "Product Avatar Image") AmplifAI ](https://www.g2.com/products/amplifai/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd804ef20e15e6afc01c5980a8dcf607/assembled-wfm.png "Product Avatar Image") Assembled WFM ](https://www.g2.com/products/assembled-wfm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ View all ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/integrations) Screenshots **Cisco Unified Contact Center Express** ![Cisco Unified Contact Center Express screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/112269/eos-eol-notice-c51-742344.pdf) **Five9 Intelligent Cloud Contact Center Platform** ![Five9 Intelligent Cloud Contact Center Platform screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/155916/1---Five9-Intelligent-CX-Platform.png) **Ratings** from reviews Meets Requirements **Cisco Unified Contact Center Express** **9.0** /10 Based on 7 responses **Five9 Intelligent Cloud Contact Center Platform** **8.4** /10 Based on 521 responses Ease of Use **Cisco Unified Contact Center Express** **8.3** /10 Based on 7 responses **Five9 Intelligent Cloud Contact Center Platform** **8.4** /10 Based on 531 responses Ease of Setup **Cisco Unified Contact Center Express** **8.7** /10 Based on 5 responses **Five9 Intelligent Cloud Contact Center Platform** **8.1** /10 Based on 387 responses Ease of Admin **Cisco Unified Contact Center Express** **8.7** /10 Based on 5 responses **Five9 Intelligent Cloud Contact Center Platform** **8.1** /10 Based on 327 responses Quality of Support **Cisco Unified Contact Center Express** **9.3** /10 Based on 7 responses **Five9 Intelligent Cloud Contact Center Platform** **8.3** /10 Based on 502 responses Has the product been a good partner in doing business? **Cisco Unified Contact Center Express** **9.3** /10 Based on 5 responses **Five9 Intelligent Cloud Contact Center Platform** **8.6** /10 Based on 326 responses Product Direction (% positive) **Cisco Unified Contact Center Express** **6.1** /10 Based on 6 responses **Five9 Intelligent Cloud Contact Center Platform** **7.5** /10 Based on 508 responses **Features** ratings from reviews Contact Center **9.0** /10 Based on 6 responses **8.1** /10 Based on 348 responses Auto Dialer Not enough data **7.2** /10 Based on 165 responses Contact Center Quality Assurance Not enough data **8.1** /10 Based on 62 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Call Compliance Not enough data **8.6** /10 Based on 73 responses ServiceNow Store Apps Not enough data **9.6** /10 Based on 8 responses Contact Center Workforce Not enough data **8.1** /10 Based on 61 responses Call Center Infrastructure (CCI) Not enough data **8.0** /10 Based on 121 responses Customer Service Automation Not enough data **8.0** /10 Based on 31 responses Live Chat Not enough data **7.6** /10 Based on 72 responses Speech Analytics Not enough data **5.3** /10 Based on 6 responses Outbound Call Tracking Not enough data **8.4** /10 Based on 12 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 0% Mid-Market(51-1000 emp.) 66.7% Enterprise(\> 1000 emp.) 33.3% Small-Business(50 or fewer emp.) 0% Mid-Market(51-1000 emp.) 66.7% Enterprise(\> 1000 emp.) 33.3% Small-Business(50 or fewer emp.) 23.1% Mid-Market(51-1000 emp.) 57.4% Enterprise(\> 1000 emp.) 19.5% Small-Business(50 or fewer emp.) 23.1% Mid-Market(51-1000 emp.) 57.4% Enterprise(\> 1000 emp.) 19.5% **Reviewers' Industry** [![Cisco Unified Contact Center Express](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3bbda1c044fc55d4fc221137b20dee96/cisco-unified-contact-center-express.png "Cisco Unified Contact Center Express")](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) Cisco Unified Contact Center Express Information Technology and Services 33.3% Transportation/Trucking/Railroad 8.3% Real Estate 8.3% Non-Profit Organization Management 8.3% Machinery 8.3% Other 33.3% [![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Five9 Intelligent Cloud Contact Center Platform Consumer Services 8.9% Financial Services 8.2% Insurance 6.9% Information Technology and Services 6.0% Hospital & Health Care 5.4% Other 64.6% Alternatives **Cisco Unified Contact Center Express Alternatives** ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) **Five9 Intelligent Cloud Contact Center Platform Alternatives** ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center") [ 8x8 Contact Center ](/products/8x8-contact-center/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews)