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# Cisco Unified Contact Center Express vs NICE CXone Comparison - What are their main differences?

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Cisco Unified Contact...NiCE CXone[+ Add Product](#)

Pricing

**Cisco Unified Contact Center Express**

**Contact Vendor for Pricing** · Basic

**NICE CXone**
Free Trial

**Starting at $110.00** 1 Agent Per Month · CXone Omnichannel Suite

**Starting at $135.00** 1 Agent Per Month · CXone Essential Suite

**Starting at $169.00** 1 Agent Per Month · CXone Core Suite

**Starting at $209.00** 1 Agent Per Month · CXone Complete Suite

**Starting at $249.00** 1 Per Agent Per Month · CXone Ultimate Suite

Show more

**Pricing Insights**
from reviews

Perceived Cost

**Cisco Unified Contact Center Express**
Not enough reviews yet

**NICE CXone**
$$$$$

Average Discount

**Cisco Unified Contact Center Express**
Not enough reviews yet

**NICE CXone**
15%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Cisco Unified Contact Center Express** 6 months
Based on 100 responses

**NICE CXone** 6 months
Based on 100 responses

Return on Investment

**Cisco Unified Contact Center Express** 6 months
Based on 100 responses

**NICE CXone** 6 months
Based on 100 responses

 ![Cisco Unified Contact Center Express](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3bbda1c044fc55d4fc221137b20dee96/cisco-unified-contact-center-express.png "Cisco Unified Contact Center Express")

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

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**Pros & Cons**
from reviews

**Cisco Unified Contact Center Express**
Not enough data

**NICE CXone**
[
Ease of Use (38)
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112173&qs=pros-and-cons#reviews)[
Features (27)
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1113059&qs=pros-and-cons#reviews)[
Call Issues (14)
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1110545&qs=pros-and-cons#reviews)[
Technical Issues (14)
](https://www.g2.com/products/nice-cxone/reviews?filters%5Bsentiment_snippet%5D=1112887&qs=pros-and-cons#reviews)

Integrations

**Cisco Unified Contact Center Express**
Not enough data

**NICE CXone**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image")

Service Hub

](https://www.g2.com/products/hubspot-service-hub/reviews)[
View all
](https://www.g2.com/products/nice-cxone/integrations)

Screenshots

**Cisco Unified Contact Center Express**
 ![Cisco Unified Contact Center Express screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/112269/eos-eol-notice-c51-742344.pdf)

**NICE CXone**
 ![NICE CXone screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/132974/NiCE-Interaction-Analytics.png)

**Ratings**
from reviews

Meets Requirements

**Cisco Unified Contact Center Express**

**9.0** /10

Based on 7 responses

**NICE CXone**

**8.7** /10

Based on 1,193 responses

Ease of Use

**Cisco Unified Contact Center Express**

**8.3** /10

Based on 7 responses

**NICE CXone**

**8.7** /10

Based on 1,211 responses

Ease of Setup

**Cisco Unified Contact Center Express**

**8.7** /10

Based on 5 responses

**NICE CXone**

**8.0** /10

Based on 453 responses

Ease of Admin

**Cisco Unified Contact Center Express**

**8.7** /10

Based on 5 responses

**NICE CXone**

**8.3** /10

Based on 439 responses

Quality of Support

**Cisco Unified Contact Center Express**

**9.3** /10

Based on 7 responses

**NICE CXone**

**8.3** /10

Based on 1,113 responses

Has the product been a good partner in doing business?

**Cisco Unified Contact Center Express**

**9.3** /10

Based on 5 responses

**NICE CXone**

**8.2** /10

Based on 436 responses

Product Direction (% positive)

**Cisco Unified Contact Center Express**

**6.1** /10

Based on 6 responses

**NICE CXone**

**8.2** /10

Based on 1,109 responses

**Features**
ratings from reviews

Contact Center

**9.0** /10

Based on 6 responses

**8.6** /10

Based on 854 responses

Help Desk

Not enough data

**8.7** /10

Based on 12 responses

Auto Dialer

Not enough data

**9.0** /10

Based on 412 responses

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Contact Center Knowledge Base

Not enough data

**8.4** /10

Based on 7 responses

Contact Center Quality Assurance

Not enough data

**8.2** /10

Based on 347 responses

Contact Center Workforce

Not enough data

**9.0** /10

Based on 392 responses

Call Center Infrastructure (CCI)

Not enough data

**8.9** /10

Based on 40 responses

Customer Self-Service

Not enough data

**7.8** /10

Based on 8 responses

Speech Analytics

Not enough data

**6.7** /10

Based on 5 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
0%

Mid-Market(51-1000 emp.)
66.7%

Enterprise(\> 1000 emp.)
33.3%

Small-Business(50 or fewer emp.)
0%

Mid-Market(51-1000 emp.)
66.7%

Enterprise(\> 1000 emp.)
33.3%

Small-Business(50 or fewer emp.)
13.7%

Mid-Market(51-1000 emp.)
52.7%

Enterprise(\> 1000 emp.)
33.6%

Small-Business(50 or fewer emp.)
13.7%

Mid-Market(51-1000 emp.)
52.7%

Enterprise(\> 1000 emp.)
33.6%

**Reviewers' Industry**

[![Cisco Unified Contact Center Express](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3bbda1c044fc55d4fc221137b20dee96/cisco-unified-contact-center-express.png "Cisco Unified Contact Center Express")](https://www.g2.com/products/cisco-unified-contact-center-express/reviews)
Cisco Unified Contact Center Express

Information Technology and Services
33.3%

Transportation/Trucking/Railroad
8.3%

Real Estate
8.3%

Non-Profit Organization Management
8.3%

Machinery
8.3%

Other
33.3%

[![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")](https://www.g2.com/products/nice-cxone/reviews)
NICE CXone

Consumer Services
10.4%

Information Technology and Services
8.3%

Financial Services
7.9%

Telecommunications
7.1%

Hospital & Health Care
5.8%

Other
60.5%

Alternatives

**Cisco Unified Contact Center Express Alternatives**

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

[
Five9 Intelligent Cloud...
](/products/five9-intelligent-cloud-contact-center-platform/reviews)

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

**NICE CXone Alternatives**

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

[
Five9 Intelligent Cloud...
](/products/five9-intelligent-cloud-contact-center-platform/reviews)

 ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center")

[
8x8 Contact Center
](/products/8x8-contact-center/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)