Link copied to clipboard # Amazon Connect vs Cisco Unified Contact Center Express Comparison - What are their main differences? Share [ Export ](/compare/amazon-connect/cisco-unified-contact-center-express/export.csv) ConnectCisco Unified Contact...[+ Add Product](#) Pricing **Amazon Connect** Free Trial **Custom Quote Available** · Omnichannel Experience **Custom Quote Available** · Agent Productivity **Custom Quote Available** · Analytics, Insights and Optimization **Cisco Unified Contact Center Express** **Contact Vendor for Pricing** · Basic **Pricing Insights** from reviews Perceived Cost **Amazon Connect** $$$$$ **Cisco Unified Contact Center Express** Not enough reviews yet Average Discount **Amazon Connect** Not enough reviews yet **Cisco Unified Contact Center Express** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Amazon Connect** 6 months Based on 100 responses **Cisco Unified Contact Center Express** 6 months Based on 100 responses Return on Investment **Amazon Connect** 6 months Based on 100 responses **Cisco Unified Contact Center Express** 6 months Based on 100 responses ![Amazon Connect](https://images.g2crowd.com/uploads/product/hd_favicon/1528476474/amazon-connect.svg "Amazon Connect") ![Cisco Unified Contact Center Express](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3bbda1c044fc55d4fc221137b20dee96/cisco-unified-contact-center-express.png "Cisco Unified Contact Center Express") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Amazon Connect** [ Ease of Use (11) ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=1521828&qs=pros-and-cons#reviews)[ Efficiency (6) ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2174576&qs=pros-and-cons#reviews)[ Complex Features (3) ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245332&qs=pros-and-cons#reviews)[ Complexity (3) ](https://www.g2.com/products/amazon-connect/reviews?filters%5Bsentiment_snippet%5D=2245157&qs=pros-and-cons#reviews) **Cisco Unified Contact Center Express** Not enough data Integrations **Amazon Connect** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/amazon-eventbridge.png "Product Avatar Image") Amazon EventBridge ](https://www.g2.com/products/amazon-eventbridge/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-simple-notification-service-sns.jpg "Product Avatar Image") Amazon Simple Notification... ](https://www.g2.com/products/amazon-simple-notification-service-sns/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c6c04f0cff71339f30c780569b2c99ec/deepgram.jpg "Product Avatar Image") Deepgram ](https://www.g2.com/products/deepgram/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_58f21922e25f1cf41919772fd94e79a9/rippling.png "Product Avatar Image") Rippling ](https://www.g2.com/products/rippling/reviews)[ View all ](https://www.g2.com/products/amazon-connect/integrations) **Cisco Unified Contact Center Express** Not enough data Screenshots **Amazon Connect** ![Amazon Connect screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/136025/Amazon-Connect-Welcome-Page.png) **Cisco Unified Contact Center Express** ![Cisco Unified Contact Center Express screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/112269/eos-eol-notice-c51-742344.pdf) **Ratings** from reviews Meets Requirements **Amazon Connect** **9.0** /10 Based on 76 responses **Cisco Unified Contact Center Express** **9.0** /10 Based on 7 responses Ease of Use **Amazon Connect** **9.2** /10 Based on 77 responses **Cisco Unified Contact Center Express** **8.3** /10 Based on 7 responses Ease of Setup **Amazon Connect** **8.9** /10 Based on 45 responses **Cisco Unified Contact Center Express** **8.7** /10 Based on 5 responses Ease of Admin **Amazon Connect** **9.3** /10 Based on 18 responses **Cisco Unified Contact Center Express** **8.7** /10 Based on 5 responses Quality of Support **Amazon Connect** **8.8** /10 Based on 65 responses **Cisco Unified Contact Center Express** **9.3** /10 Based on 7 responses Has the product been a good partner in doing business? **Amazon Connect** **9.1** /10 Based on 17 responses **Cisco Unified Contact Center Express** **9.3** /10 Based on 5 responses Product Direction (% positive) **Amazon Connect** **8.3** /10 Based on 67 responses **Cisco Unified Contact Center Express** **6.1** /10 Based on 6 responses **Features** ratings from reviews Contact Center **9.1** /10 Based on 69 responses **9.0** /10 Based on 6 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 22.6% Mid-Market(51-1000 emp.) 47.6% Enterprise(\> 1000 emp.) 29.8% Small-Business(50 or fewer emp.) 22.6% Mid-Market(51-1000 emp.) 47.6% Enterprise(\> 1000 emp.) 29.8% Small-Business(50 or fewer emp.) 0% Mid-Market(51-1000 emp.) 66.7% Enterprise(\> 1000 emp.) 33.3% Small-Business(50 or fewer emp.) 0% Mid-Market(51-1000 emp.) 66.7% Enterprise(\> 1000 emp.) 33.3% **Reviewers' Industry** [![Amazon Connect](https://images.g2crowd.com/uploads/product/hd_favicon/1528476474/amazon-connect.svg "Amazon Connect")](https://www.g2.com/products/amazon-connect/reviews) Amazon Connect Computer Software 14.3% Information Technology and Services 13.1% Financial Services 8.3% Insurance 6.0% Accounting 4.8% Other 53.6% [![Cisco Unified Contact Center Express](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3bbda1c044fc55d4fc221137b20dee96/cisco-unified-contact-center-express.png "Cisco Unified Contact Center Express")](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) Cisco Unified Contact Center Express Information Technology and Services 33.3% Transportation/Trucking/Railroad 8.3% Real Estate 8.3% Non-Profit Organization Management 8.3% Machinery 8.3% Other 33.3% Alternatives **Amazon Connect Alternatives** ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) **Cisco Unified Contact Center Express Alternatives** ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews)