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Compare Chatwoot and Zammad 
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At a Glance
Market Segments
Small-Business (57.1% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
No pricing available
Chatwoot
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZammadSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chatwoot excels in its "Ease of Setup" with a score of 9.6, making it a preferred choice for small businesses looking for a quick implementation. In contrast, Zammad does not provide a score for this category, which may indicate a more complex setup process.
- Reviewers mention that Chatwoot's "Ticket Creation User Experience" is rated at 8.0, while Zammad's score is not provided, suggesting that users may find Chatwoot's interface more intuitive for creating tickets.
- G2 users highlight that Chatwoot offers superior "Quality of Support" with a score of 9.0, indicating a more responsive and helpful support team compared to Zammad, which lacks a score in this area.
- Users on G2 report that Chatwoot's "Knowledge Base" feature is rated at 8.3, providing a solid self-service experience, while Zammad's score is not available, potentially indicating a less robust knowledge management system.
- Reviewers mention that Chatwoot's "Automation" capabilities are rated at 8.3, showcasing its ability to streamline workflows effectively, whereas Zammad's automation features are not highlighted, which may limit efficiency for users.
- Users say that Chatwoot's "Personalization" score of 7.7 reflects its ability to tailor user experiences, while Zammad's score in this area is not provided, suggesting it may lack similar customization options.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
Zammad
No pricing availableFree Trial
Chatwoot
Free Trial is available
Zammad
No trial information availableRatings
Meets Requirements
9.1
13
8.3
8
Ease of Use
9.3
14
9.0
8
Ease of Setup
9.5
11
Not enough data
Ease of Admin
9.3
5
Not enough data
Quality of Support
8.9
11
Not enough data
Has the product been a good partner in doing business?
9.7
5
Not enough data
Product Direction (% positive)
9.2
14
8.3
7
Features by Category
Ticket and Case Management
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
7
Not enough data
7.6
7
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
7.5
6
Not enough data
Internal Use
9.0
8
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.8
6
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and Zammad are categorized as Help Desk
Unique Categories
Chatwoot is categorized as Shared Inbox, Social Customer Service, Live Chat, Conversational Support, and Customer Self-Service
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Staffing and Recruiting
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Alternatives
Discussions
Chatwoot has no discussions with answers
Zammad has no discussions with answers
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