# Chatwoot vs Rocket.Chat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Rocket.Chat excels in flexibility and control, allowing users to fully manage and customize their communications. This is particularly beneficial for organizations that prioritize **security, privacy, or compliance** , as noted by users who appreciate the option to self-host their communications.
- **Users say** that Chatwoot stands out for its user-friendly interface and responsive design, making it a great choice for customer engagement. Reviewers highlight its **clean UI** and extensive features, including website live chat, chatbots, and mobile apps, which streamline customer support processes.
- **According to verified reviews** , Rocket.Chat is favored for internal communication, with users finding it helpful for discussing team issues that are difficult to address via calls. The ability to mention specific team members in chats enhances collaboration and issue reporting.
- **Reviewers mention** that Chatwoot's pricing model is scalable and affordable, starting at $19.00, which appeals to small businesses looking for a cost-effective solution. Users appreciate the platform's ability to grow with their needs, making it a practical choice for startups.
- **G2 reviewers highlight** that while Rocket.Chat has a higher overall satisfaction score, it faces challenges in ease of setup compared to Chatwoot. Users have noted that Chatwoot's onboarding process is more intuitive, contributing to a smoother implementation experience.
- **Users report** that Rocket.Chat has a larger market presence, particularly among mid-market companies, which may indicate a more robust feature set for larger teams. However, Chatwoot's focus on small businesses allows it to cater specifically to their unique needs, as reflected in its higher ratings for customer support and product direction.



| | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 16 | 374 | 
| **Largest Market Segment** | Small-Business (62.5% of reviews) | Mid-Market (50.4% of reviews) | 
| **Entry Level Price** | $19.00 1 Agent Per Month | Free Per Year | 

---
## Top Pros & Cons

### Chatwoot

Pros:
- Ease of Use (5 reviews)
- Chat Features (3 reviews)

Cons:
- Connectivity Issues (2 reviews)
- Limited Connectivity (2 reviews)

### Rocket.Chat

Pros:
- Ease of Use (17 reviews)
- Features (14 reviews)

Cons:
- Not User-Friendly (7 reviews)
- User Interface (7 reviews)

---
## Ratings Comparison
| Rating | Chatwoot | Rocket.Chat | 
|---|---|---|
  | **Meets Requirements** | 9.2 (15 reviews) | 8.6 (282 reviews) | 
  | **Ease of Use** | 9.4 (16 reviews) | 8.7 (289 reviews) | 
  | **Ease of Setup** | 9.5 (13 reviews) | 8.2 (130 reviews) | 
  | **Ease of Admin** | 9.3 (5 reviews) | 8.3 (123 reviews) | 
  | **Quality of Support** | 9.0 (12 reviews) | 8.0 (237 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (5 reviews) | 8.2 (110 reviews) | 
  | **Product Direction (% positive)** | 9.2 (15 reviews) | 8.4 (278 reviews) | 

---
## Pricing

### Chatwoot

#### Entry-Level Pricing

Plan: Self-hosted Chatwoot

Price: $19.00 1 Agent Per Month

Key Features:
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user

[Browse all 4 editions](https://www.g2.com/products/chatwoot/pricing)

#### Free Trial

Yes

### Rocket.Chat

#### Entry-Level Pricing

Plan: Starter

Price: Free Per Year

Description: Ideal for technical evaluation or small businesses

Key Features:
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:

[Browse all 4 editions](https://www.g2.com/products/rocket-chat/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Ticket and Case Management

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | 9.0 (8 reviews) | 8.0 (109 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Rocket.Chat** | 8.3/10 | 219 |

#### Business Instant Messaging

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **File Sharing** | Not enough data | 8.6 (165 reviews) | 
| **Notifications** | Not enough data | 8.1 (175 reviews) | 
| **Search** | Not enough data | 8.0 (167 reviews) | 

#### Business Instant Messaging 

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 7.7 (108 reviews) | 
| **Video Conferencing** | Not enough data | 7.6 (103 reviews) | 

#### Business Instant Messaging

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Mobile Application** | Not enough data | 7.8 (151 reviews) | 
| **Web Application** | Not enough data | 9.0 (170 reviews) | 
| **Integrations** | Not enough data | 8.5 (125 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Text Summarization** | Not enough data | 9.0 (5 reviews) | 

#### AI - Business Instant Messaging

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **AI Powered Search** | Not enough data | 9.0 (5 reviews) | 
| **Smart Notifications** | Not enough data | 9.3 (5 reviews) | 
| **AI Powered Language Translation** | Not enough data | 7.7 (5 reviews) | 
| **Content Generation** | Not enough data | 7.0 (5 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Rocket.Chat** | 9.0/10 | 10 |

#### Platform

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.4 (9 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.8 (9 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 7.4 (7 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 8.3 (8 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.6 (8 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 10.0 (8 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 7.9 (8 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.4 (8 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Productivity Tools

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 

#### Analytics

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Trends** | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 39 |

#### Collaboration Tools

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.5 (25 reviews) ✓ Verified | 
| **Presentations** | Not enough data | 8.5 (17 reviews) | 
| **Whiteboarding** | Not enough data | 8.7 (13 reviews) | 
| **Live Chat** | Not enough data | 9.2 (18 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (13 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (19 reviews) | 
| **Recording** | Not enough data | 8.7 (17 reviews) ✓ Verified | 
| **Participant Permissions** | Not enough data | 8.8 (22 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 9.2 (16 reviews) | 

#### Software Type

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Mobile** | Not enough data | 8.2 (23 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 9.4 (17 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 9.0 (21 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 73 |

#### Functionality

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.9 (59 reviews) | 
| **API Call Speed** | Not enough data | 8.7 (53 reviews) | 
| **Communication Varieties** | Not enough data | 9.2 (63 reviews) | 

#### Support

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Documentation** | Not enough data | 8.7 (57 reviews) | 
| **Community Support** | Not enough data | 8.8 (60 reviews) | 
| **Professional Support** | Not enough data | 8.7 (53 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Conversational Platform

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | 8.2/10 | 11 |
| **Rocket.Chat** | 8.6/10 | 146 |

#### Generative AI

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.4 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.4 (8 reviews) | 

#### Communication

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Pop-up Chat** | 8.3 (8 reviews) | 8.7 (107 reviews) ✓ Verified | 
| **Notifications** | 7.5 (8 reviews) | 8.3 (121 reviews) ✓ Verified | 
| **Targeted Emails** | 7.7 (5 reviews) | 8.1 (78 reviews) ✓ Verified | 
| **In-App Messaging** | 8.3 (5 reviews) | 8.5 (108 reviews) ✓ Verified | 
| **Co-Browsing** | 7.5 (6 reviews) | 8.7 (48 reviews) | 

####  Internal Use

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Customization ** | 9.0 (8 reviews) | 8.0 (109 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.6 (6 reviews) | 8.7 (93 reviews) ✓ Verified | 
| **Lead Development** | 8.3 (7 reviews) | 8.1 (80 reviews) ✓ Verified | 
| **Knowledge Base** | 8.3 (5 reviews) | 8.4 (78 reviews) ✓ Verified | 
| **Team Inbox ** | 8.6 (6 reviews) | 8.7 (101 reviews) ✓ Verified | 
| **Customer Profiles** | 7.8 (6 reviews) | 8.7 (82 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | 8.0/10 | 5 |
| **Rocket.Chat** | N/A | N/A |

#### Generative AI

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Knowledge Base** | 8.0 (5 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Generative AI

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Chatwoot** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Chatwoot (5):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Rocket.Chat (5):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Chatwoot | Rocket.Chat | 
|---|---|---|
| **Small-Business** | 62.5% | 35.6% | 
| **Mid-Market** | 31.3% | 50.4% | 
| **Enterprise** | 6.3% | 13.9% | 

### By Industry

#### Chatwoot

- **Consulting:** 12.5%
- **Marketing and Advertising:** 12.5%
- **Logistics and Supply Chain:** 12.5%
- **Information Technology and Services:** 12.5%
- **Computer Software:** 12.5%
- **Staffing and Recruiting:** 6.3%
- **Human Resources:** 6.3%
- **Hospital & Health Care:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Education Management:** 6.3%
- **Other:** 6.3%

#### Rocket.Chat

- **Information Technology and Services:** 22.8%
- **Computer Software:** 14.6%
- **Hospital & Health Care:** 4.3%
- **Marketing and Advertising:** 3.6%
- **Education Management:** 3.6%
- **Telecommunications:** 3.0%
- **Consumer Services:** 3.0%
- **Government Administration:** 2.4%
- **Higher Education:** 2.1%
- **Financial Services:** 2.1%
- **Other:** 38.3%

---
## Alternatives

### Alternatives to Chatwoot

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- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)

---
## Top Discussions

### Chatwoot

No discussions available for this product.

### Rocket.Chat

- Title: [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Is is possible to customize the REST Api of Rocket Chat?](https://www.g2.com/discussions/12467-is-is-possible-to-customize-the-rest-api-of-rocket-chat) — 2 comments, 1 upvote
  > **Top comment:** "If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat..."
- Title: [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) — 1 comment
  > **Top comment:** "We use Rocket.chat as a messaging platforms for our volunteers to keep in contact with each other, We also use it to notify our volunteers of new..."
- Title: [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone, Are you looking for a professional trader, forex and binary manager who will help you trade and manage your account with good and massive..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chatwoot-vs-rocket-chat)