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Compare Chatwoot and Rocket.Chat 
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At a Glance
Market Segments
Small-Business (57.1% of reviews)
Mid-Market (50.2% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
Free With One-Time Purchase
Chatwoot
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansRocket.Chat
Star Rating
(347)4.2 out of 5
Market Segments
Mid-Market (50.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free With One-Time Purchase
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Rocket.Chat excels in its "Business Instant Messaging" capabilities, providing a robust platform for team communication, while Chatwoot shines with its "Live Chat" feature, which is praised for its seamless integration into customer support workflows.
- Reviewers mention that Rocket.Chat's "Customization" options allow for extensive personalization of the user interface, making it suitable for organizations with specific branding needs, whereas Chatwoot's "Knowledge Base" feature is highlighted for its user-friendly design, helping customers find answers quickly.
- G2 users indicate that Rocket.Chat's "File Sharing" functionality is reliable and efficient, facilitating easy document exchange among team members, while Chatwoot's "In-App Messaging" is noted for its effectiveness in engaging customers directly within the application.
- Users on G2 report that Rocket.Chat's "Audio Conferencing" and "Video Conferencing" features are functional but could benefit from enhancements, while Chatwoot's "Co-Browsing" feature is praised for its ability to provide real-time assistance to customers, significantly improving support interactions.
- Reviewers say that Rocket.Chat's "Search" functionality is adequate but can be improved for better user experience, whereas Chatwoot's "Targeted Emails" feature is recognized for its effectiveness in reaching specific customer segments, enhancing marketing efforts.
- Users mention that Rocket.Chat's "Community Support" is robust, providing a wealth of resources, while Chatwoot's "Professional Support" is frequently highlighted for its responsiveness and helpfulness, making it a preferred choice for businesses needing reliable assistance.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
Rocket.Chat
Starter
Free
With One-Time Purchase
For small organizations looking
for self-hosted team collaboration.
- Up to 50 users
- Self-managed hosting only
- ALL PREMIUM CAPABILITIES, INCLUDING:
Free Trial
Chatwoot
Free Trial is available
Rocket.Chat
Free Trial is available
Ratings
Meets Requirements
9.1
13
8.6
276
Ease of Use
9.3
14
8.7
283
Ease of Setup
9.5
11
8.2
125
Ease of Admin
9.3
5
8.3
119
Quality of Support
8.9
11
8.0
231
Has the product been a good partner in doing business?
9.7
5
8.2
107
Product Direction (% positive)
9.2
14
8.4
273
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
8
8.0
109
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.6
163
Not enough data
8.1
174
Not enough data
8.0
164
Business Instant Messaging
Not enough data
7.8
106
Not enough data
7.6
101
Business Instant Messaging
Not enough data
7.8
149
Not enough data
8.9
169
Not enough data
8.6
121
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
9
Not enough data
9.8
9
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
9.6
8
Not enough data
10.0
8
Not enough data
7.9
8
Not enough data
9.4
8
Collaboration Tools
Not enough data
8.5
24
|
Verified
Not enough data
8.4
16
Not enough data
8.6
12
Not enough data
9.1
17
|
Verified
Not enough data
9.0
12
|
Verified
Meeting Coordination
Not enough data
9.2
18
Not enough data
8.6
16
|
Verified
Not enough data
8.7
21
|
Verified
Not enough data
9.1
15
Software Type
Not enough data
8.1
22
|
Verified
Not enough data
9.4
16
|
Verified
Not enough data
9.0
20
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.9
59
Not enough data
8.7
53
Not enough data
9.2
63
Support
Not enough data
8.7
57
Not enough data
8.8
60
Not enough data
8.7
53
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.4
8
Communication
8.1
7
8.7
107
|
Verified
7.6
7
8.3
121
|
Verified
7.7
5
8.1
78
|
Verified
8.3
5
8.5
108
|
Verified
7.5
6
8.7
48
Internal Use
9.0
8
8.0
109
|
Verified
8.6
6
8.7
93
|
Verified
8.1
6
8.1
80
|
Verified
8.3
5
8.4
78
|
Verified
8.3
5
8.7
101
|
Verified
7.8
6
8.7
82
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and Rocket.Chat are categorized as Live Chat
Unique Categories
Chatwoot is categorized as Shared Inbox, Social Customer Service, Help Desk, Conversational Support, and Customer Self-Service
Rocket.Chat is categorized as Business Instant Messaging, HIPAA Compliant Messaging, Communication Platform as a Service (CPaaS), Video Conferencing, and UCaaS Platforms
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rocket.Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Staffing and Recruiting
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Information Technology and Services
22.9%
Computer Software
14.2%
Hospital & Health Care
4.3%
Marketing and Advertising
3.7%
Education Management
3.4%
Other
51.4%
Discussions
Chatwoot has no discussions with answers
Is is possible to customize the REST Api of Rocket Chat?
2 Comments
W
If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat...Read more
Can I use this for personal use, similar to Whatsapp or Telegram?
2 Comments
AA
No. Not really.Read more
Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?
2 Comments
JB
YES it could be reinstated , you will have to ask your company because it might be a case it was restricted and band from public comments.Read more
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