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# Chatwoot vs Rocket.Chat Comparison - What are their main differences?

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ChatwootRocket.Chat[+ Add Product](#)

Reviews

**Chatwoot** [

4.5/5(16)

](https://www.g2.com/products/chatwoot/reviews#reviews)

**Rocket.Chat** [

4.2/5(373)

](https://www.g2.com/products/rocket-chat/reviews#reviews)

Pricing

**Chatwoot**
Free Trial

**$19.00** 1 Agent Per Month · Self-hosted Chatwoot

**Rocket.Chat**
 **Free** Per Year · Starter

**Pricing Insights**
from reviews

Time to Implement

**Chatwoot**
Not enough reviews yet

**Rocket.Chat**
2 months

Based on 26 responses

Return on Investment

**Chatwoot**
Not enough reviews yet

**Rocket.Chat**
18 months

Based on 19 responses

Perceived Cost

**Chatwoot**
Not enough reviews yet

**Rocket.Chat**
$$$$$

Average Discount

**Chatwoot**
Not enough reviews yet

**Rocket.Chat**
9%

 ![Chatwoot](https://images.g2crowd.com/uploads/product/hd_favicon/5f0c3c8caca999b718cff11b5ece96ca/chatwoot.svg "Chatwoot")

 ![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat")

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Pros & Cons

**Chatwoot**
[
Easy Setup (3)
](https://www.g2.com/products/chatwoot/reviews?filters%5Bsentiment_snippet%5D=1978494&qs=pros-and-cons#reviews)[
Integrations (3)
](https://www.g2.com/products/chatwoot/reviews?filters%5Bsentiment_snippet%5D=1529684&qs=pros-and-cons#reviews)[
Connectivity Issues (2)
](https://www.g2.com/products/chatwoot/reviews?filters%5Bsentiment_snippet%5D=1529779&qs=pros-and-cons#reviews)[
Limited Connectivity (2)
](https://www.g2.com/products/chatwoot/reviews?filters%5Bsentiment_snippet%5D=1529662&qs=pros-and-cons#reviews)

**Rocket.Chat**
[
Ease of Use (14)
](https://www.g2.com/products/rocket-chat/reviews?filters%5Bsentiment_snippet%5D=1872396&qs=pros-and-cons#reviews)[
Features (11)
](https://www.g2.com/products/rocket-chat/reviews?filters%5Bsentiment_snippet%5D=1869988&qs=pros-and-cons#reviews)[
Not User-Friendly (7)
](https://www.g2.com/products/rocket-chat/reviews?filters%5Bsentiment_snippet%5D=1868148&qs=pros-and-cons#reviews)[
User Interface (7)
](https://www.g2.com/products/rocket-chat/reviews?filters%5Bsentiment_snippet%5D=1871069&qs=pros-and-cons#reviews)

Integrations

**Chatwoot**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c234b0ee74b541afa9ab8821ce182db8/facebook-for-business.png "Product Avatar Image")

Facebook

](https://www.g2.com/products/facebook-for-business/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_65e597103b089dfd2b79a04fd5ccbf3e/instagram-for-business.png "Product Avatar Image")

Instagram for Business

](https://www.g2.com/products/instagram-for-business/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[
View all
](https://www.g2.com/products/chatwoot/integrations)

**Rocket.Chat**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3e93db37ce0af71d86cf0b4b0e8b89ab/asp-net.png "Product Avatar Image")

ASP.NET

](https://www.g2.com/products/asp-net/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8ec3c17e3fb1df25b6a8bd7cc69cf2d1/github.png "Product Avatar Image")

GitHub

](https://www.g2.com/products/github/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3cecc020d942c031e70c10e105559fcd/librenms.png "Product Avatar Image")

LibreNMS

](https://www.g2.com/products/librenms/reviews)[
View all
](https://www.g2.com/products/rocket-chat/integrations)

Screenshots

**Chatwoot**
 ![Chatwoot screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/133586/1.jpg)

**Rocket.Chat**
 ![Rocket.Chat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/104085/Rocket.Chat-UI-image-_1_.png)

Ratings

Meets Requirements

**Chatwoot**

9.2

9.215

**Rocket.Chat**

8.6

8.6282

Ease of Use

**Chatwoot**

9.4

9.416

**Rocket.Chat**

8.7

8.7289

Ease of Setup

**Chatwoot**

9.5

9.513

**Rocket.Chat**

8.2

8.2130

Ease of Admin

**Chatwoot**

9.3

9.35

**Rocket.Chat**

8.3

8.3123

Quality of Support

**Chatwoot**

9.0

9.012

**Rocket.Chat**

8.0

8.0237

Has the product been a good partner in doing business?

**Chatwoot**

9.7

9.75

**Rocket.Chat**

8.2

8.2110

Product Direction (% positive)

**Chatwoot**

9.2

9.215

**Rocket.Chat**

8.4

8.4278

Features

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.2

11

8.6

146

Generative AI

AI Text Generation

Not enough data

9.4(won by default)

8

AI Text Summarization

Not enough data

9.2(won by default)

8

AI Text-to-Speech

Not enough data

9.4(won by default)

8

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

8.3

8

8.7(won by 0.4)

107

|

Verified

Notifications

7.5

8

8.3(won by 0.8)

121

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Targeted Emails

7.7

5

8.1(won by 0.4)

78

|

Verified

In-App Messaging

8.3

5

8.5(won by 0.2)

108

|

Verified

Co-Browsing

7.5

6

8.7(won by 1.2)

48

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

9.0(won by 1.0)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

109

|

Verified

Conversation Archiving

8.6

6

8.7(won by 0.1)

93

|

Verified

Lead Development

8.3(won by 0.2)

7

8.1

80

|

Verified

Knowledge Base

8.3

5

8.4(won by 0.1)

78

|

Verified

Team Inbox 

8.6

6

8.7(won by 0.1)

101

|

Verified

Customer Profiles

7.8

6

8.7(won by 0.9)

82

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Communication Platform as a Service (CPaaS)[Hide 41 FeaturesShow 41 Features](javascript:void(0);)

Not enough data

8.8

73

Additional Functionality

Automated Responses

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Audio/Video Conferencing

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Chat Transcript

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

SMS Marketing

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Functionality

Ease Of Integration

Not enough data

8.9(won by default)

59

API Call Speed

Not enough data

8.7(won by default)

53

Unified Communications

Not enough data

9.2(won by default)

63

Alerts/Notifications

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Support

Documentation

Not enough data

8.7(won by default)

57

Community Support

Not enough data

8.8(won by default)

60

Professional Support

Not enough data

8.7(won by default)

53

Business Instant Messaging[Hide 69 FeaturesShow 69 Features](javascript:void(0);)

Not enough data

8.3

219

Business Instant Messaging

File Sharing

Not enough data

8.6(won by default)

165

Notifications

Not enough data

8.1(won by default)

175

Search

Not enough data

8.0(won by default)

167

Screen Sharing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Business Instant Messaging 

Audio Conferencing

Not enough data

7.7(won by default)

108

Video Conferencing

Not enough data

7.6(won by default)

103

Two-Way Audio & Video

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Business Instant Messaging

Mobile Application

Not enough data

7.8(won by default)

151

Web Application

Not enough data

9.0(won by default)

170

Third-Party Integrations

Not enough data

8.5(won by default)

125

Active Directory Integration

Not enough data

Not enough data

Generative AI - Business Instant Messaging

Text Summarization

Not enough data

9.0(won by default)

5

AI - Business Instant Messaging

AI Powered Search

Not enough data

9.0(won by default)

5

Smart Notifications

Not enough data

9.3(won by default)

5

AI Powered Language Translation

Not enough data

7.7(won by default)

5

Content Generation

Not enough data

7.0(won by default)

5

Generative AI

Not enough data

Not enough data

Agentic AI - Business Instant Messaging

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Group Messaging

Not enough data

Not enough data

Bulk Send

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Rich Text Editor

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Message Recall

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Workflow Configuration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Read Receipts

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Broadcast Messaging

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Employee Database

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Event Calendar

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Employee Photos

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Blogs

Not enough data

Not enough data

HIPAA Compliant Messaging[Hide 41 FeaturesShow 41 Features](javascript:void(0);)

Not enough data

9.0

10

Platform

User Authorization - HIPAA Compliant Messaging

Not enough data

9.4(won by default)

9

Compliant Texting - HIPAA Compliant Messaging

Not enough data

9.8(won by default)

9

Compliant Emailing - HIPAA Compliant Messaging

Not enough data

7.4(won by default)

7

Clinical Communication - HIPAA Compliance

Not enough data

8.3(won by default)

8

HIPAA Compliance - HIPAA Compliant Messaging

Not enough data

9.6(won by default)

8

Operating Systems - HIPAA Compliant Messaging

Not enough data

10.0(won by default)

8

Message Lifespan - HIPAA Compliant Messaging

Not enough data

7.9(won by default)

8

Workflow Enhancement - HIPAA Compliant Messaging

Not enough data

9.4(won by default)

8

PCI Compliance

Not enough data

Not enough data

Additional Functionality

Customizable Templates

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

For Healthcare

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

API

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Document Templates

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);)

Not enough data

8.8

39

Collaboration Tools

Screen Sharing

Not enough data

8.5(won by default)

25

|

Verified

Presentations

Not enough data

8.5(won by default)

17

Whiteboarding

Not enough data

8.7(won by default)

13

Real-Time Chat

Not enough data

9.2(won by default)

18

|

Verified

Hand Raising

Not enough data

9.1(won by default)

13

|

Verified

File Sharing

Not enough data

Not enough data

Private Chat

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Meeting Coordination

Scheduling

Not enough data

9.2(won by default)

19

Video Call Recording

Not enough data

8.7(won by default)

17

|

Verified

Participant Permissions

Not enough data

8.8(won by default)

22

|

Verified

One-Click Join

Not enough data

9.2(won by default)

16

Video Streaming

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Event Scheduling

Not enough data

Not enough data

Software Type

Mobile

Not enough data

8.2(won by default)

23

|

Verified

Browser Application

Not enough data

9.4(won by default)

17

|

Verified

Desktop Application

Not enough data

9.0(won by default)

21

|

Verified

Agentic AI - Video Conferencing

Autonomous Task Execution

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Additional Functionality

Video Support

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Registration Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Breakout Rooms

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

API

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

Presentation Streaming

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

User Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Microsoft Outlook Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto Framing

Not enough data

Not enough data

On-Demand Webcasting

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Two Way Audio & Video

Not enough data

Not enough data

User Profiles

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Event Management

Not enough data

Not enough data

Brand Management

Not enough data

Not enough data

HD Audio/Video

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Host Controls

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.0

5

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

8.0(won by default)

5

Not enough data

Searchable Articles

Not enough data

Not enough data

Community Forums

Not enough data

Not enough data

Mobile Optimization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Self-Service Platform

Branding

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Show 6 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

Not enough data

Ticket and Case Management

Ticket Creation User Experience

Not enough data

Not enough data

Ticket Response User Experience

Not enough data

Not enough data

Workflow

Not enough data

Not enough data

Automated Response

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Attachments/Screencasts

Not enough data

Not enough data

Ticket Collaboration

Not enough data

Not enough data

Customer/Contact Database

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

Not enough data

Not enough data

Email to Case

Not enough data

Not enough data

Live Chat Support

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Voice

Not enough data

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Customization 

9.0(won by 1.0)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

109

|

Verified

Mobile User Support

Not enough data

Not enough data

User, Role, and Access Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

Not enough data

Productivity Tools

Notes

Not enough data

Not enough data

Internal Discussion

Not enough data

Not enough data

Assignments and Tasks

Not enough data

Not enough data

Workflows

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Tagging System

Not enough data

Not enough data

Analytics

Trends

Not enough data

Not enough data

Performance Tracking

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Agentic AI - Shared Inbox

Autonomous Task Execution

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

Conversational Platform

Personalization

Not enough data

Not enough data

Omnichannel

Not enough data

Not enough data

Contextual Engagement

Not enough data

Not enough data

Proactive Engagement

Not enough data

Not enough data

Support Automation

Intelligent Routing

Not enough data

Not enough data

Seamless Escalation

Not enough data

Not enough data

Transcripts

Not enough data

Not enough data

Self-Serve Support

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Process

Mentions

Not enough data

Not enough data

Tickets

Not enough data

Not enough data

Macros

Not enough data

Not enough data

Channels

Email

Not enough data

Not enough data

Social

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Phone

Not enough data

Not enough data

Text

Not enough data

Not enough data

Insight

Surveys

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

Visitor Activity

Not enough data

Not enough data

Help Desk

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

Not enough data

Not enough data

Native VoIP

Not enough data

Not enough data

CCaaS Option

Not enough data

Not enough data

Features

Voicemail to Email

Not enough data

Not enough data

Voicemail to SMS

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Voice Conferencing

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Conference Transcripts

Not enough data

Not enough data

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Chatwoot](https://images.g2crowd.com/uploads/product/hd_favicon/5f0c3c8caca999b718cff11b5ece96ca/chatwoot.svg "Chatwoot")](https://www.g2.com/products/chatwoot/reviews)

Chatwoot

Small-Business(50 or fewer emp.)

62.5%

Mid-Market(51-1000 emp.)

31.3%

Enterprise(\> 1000 emp.)

6.3%

[![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat")](https://www.g2.com/products/rocket-chat/reviews)

Rocket.Chat

Small-Business(50 or fewer emp.)

35.4%

Mid-Market(51-1000 emp.)

50.6%

Enterprise(\> 1000 emp.)

14.0%

Small-Business

(50 or fewer emp.)

62.5%

35.4%

Mid-Market

(51-1000 emp.)

31.3%

50.6%

Enterprise

(\> 1000 emp.)

6.3%

14.0%

Reviewers' Industry

[![Chatwoot](https://images.g2crowd.com/uploads/product/hd_favicon/5f0c3c8caca999b718cff11b5ece96ca/chatwoot.svg "Chatwoot")](https://www.g2.com/products/chatwoot/reviews)
Chatwoot

Consulting

12.5%

Marketing and Advertising

12.5%

Logistics and Supply Chain

12.5%

Information Technology and Services

12.5%

Computer Software

12.5%

Other

37.5%

[![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat")](https://www.g2.com/products/rocket-chat/reviews)
Rocket.Chat

Information Technology and Services

22.8%

Computer Software

14.6%

Hospital & Health Care

4.3%

Marketing and Advertising

3.6%

Education Management

3.6%

Other

51.1%

FAQs

## Chatwoot vs Rocket.Chat FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Rocket.Chat vs Chatwoot?

Chatwoot stands out for higher reviewer satisfaction on setup, support, and ease of use, while Rocket.Chat is more widely adopted and praised for customization and security.

| [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) | [Chatwoot](https://www.g2.com/products/chatwoot/reviews) |
| --- | --- |
| 4.2/5 (374 reviews) | 4.5/5 (16 reviews) |
| — | — |
| 8.2 | 9.5 |
| 8.0 | 9.0 |
| Customization (7 all-time mentions) | Easy Setup (3 all-time mentions) |

### How do the pricing models of Rocket.Chat and Chatwoot compare?

Chatwoot is rated higher for value, with reviewers consistently citing its cost-effectiveness and transparent pricing.

- **Rocket.Chat:** Reviewers highlight affordability and cost-effectiveness, especially for organizations needing self-hosting and data control.
- **Chatwoot:** Reviewers consistently praise Chatwoot for being highly cost-effective, with transparent pricing and no hidden fees, making it attractive for small teams and startups.
- **Switching Reason:** Several reviewers switched to Chatwoot from higher-priced competitors due to its lower cost and broader feature set.

### What are the best alternatives to Rocket.Chat and Chatwoot?

The top three alternatives to Rocket.Chat and Chatwoot are Zendesk for Customer Service, Microsoft Teams, and Slack.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) | 4.2/5 (374 reviews) | — | Reviewers highlight affordability and self-hosting benefits | Customization and security |
| [Chatwoot](https://www.g2.com/products/chatwoot/reviews) | 4.5/5 (16 reviews) | — | Highly cost-effective, transparent pricing | Easy setup and omnichannel support |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7035 reviews) | Mid-Market | — | Comprehensive customer service features |
| [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | 4.4/5 (19268 reviews) | Enterprise | — | Integration with Microsoft ecosystem |
| [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5 (39281 reviews) | Mid-Market | — | Real-time collaboration and integrations |

### Which Business Instant Messaging features should I prioritize when comparing Rocket.Chat and Chatwoot?

Buyers comparing Rocket.Chat and Chatwoot should prioritize Customization, Ease of Setup, Integrations, Security, and Omnichannel Support.

- **Customization:** Rocket.Chat (7 all-time mentions), Chatwoot (recent reviews highlight high flexibility and custom attributes)
- **Ease of Setup:** Rocket.Chat (8.2), Chatwoot (9.5)
- **Integrations:** Rocket.Chat (5 all-time mentions), Chatwoot (3 all-time mentions)
- **Security:** Rocket.Chat (9 all-time mentions), Chatwoot (recent reviews cite self-hosting and privacy)
- **Omnichannel Support:** Chatwoot (recent reviews highlight unified inbox for multiple channels)

### What are the pros and cons of Rocket.Chat vs Chatwoot?

Rocket.Chat's headline strength is customization and security, while Chatwoot excels in ease of setup and omnichannel support.

- **Rocket.Chat strengths:** Customization (7 all-time mentions), security (9 all-time mentions), flexibility, self-hosting, and integration options (5 all-time mentions).
- **Rocket.Chat trade-offs:** User interface complexity (7 all-time mentions), learning curve (5 all-time mentions), and setup can be demanding for non-technical teams.
- **Chatwoot strengths:** Easy setup (3 all-time mentions), cost-effectiveness, omnichannel inbox, and intuitive interface.
- **Chatwoot trade-offs:** Connectivity issues (2 all-time mentions), occasional technical glitches, and some reviewers note the platform is less mature for critical services.

### Is Rocket.Chat or Chatwoot better for small businesses?

Chatwoot is the better fit for small businesses, with reviewers consistently citing its ease of setup, cost-effectiveness, and suitability for small teams.

- **Rocket.Chat:** No dominant small-business segment, but reviewers highlight its flexibility and control for small IT teams, with some noting setup complexity for non-technical users.
- **Chatwoot:** Reviewers from small businesses and startups praise its easy implementation, affordability, and ability to consolidate multiple channels for small teams.

### Which Business Instant Messaging platform has better integrations?

Rocket.Chat is favored for integrations, with more reviewer-cited integration options and higher all-time mention counts.

- **Rocket.Chat:** Integrations (5 all-time mentions), including Slack, Microsoft Teams, Salesforce, and custom bots, are frequently highlighted by reviewers.
- **Chatwoot:** Slack integration (recent reviews), with reviewers noting API and webhook capabilities for custom workflows.

### How do Rocket.Chat and Chatwoot compare on customer support?

Chatwoot leads Rocket.Chat on Quality of Support by a 1.0-point margin, a material difference in reviewer satisfaction.

- **Rocket.Chat:** Reviewers report generally good support, but some cite slow response times and challenges with enterprise support.
- **Chatwoot:** Reviewers consistently praise responsive and helpful support, with several noting fast query resolution and positive experiences.

### Which is easier to implement, Rocket.Chat or Chatwoot?

Chatwoot is rated higher for Ease of Setup, with a 1.3-point advantage over Rocket.Chat, indicating a smoother implementation experience.

- **Rocket.Chat:** Reviewers describe setup as straightforward for technical teams but note complexity for non-technical users and self-hosting scenarios.
- **Chatwoot:** Reviewers consistently highlight quick and easy implementation, with minimal technical barriers and positive onboarding experiences.

### Which product has better Customization?

Rocket.Chat is the stronger choice for Customization, with more reviewer-cited mentions and a focus on flexibility and control.

- **Rocket.Chat:** Customization (7 all-time mentions), reviewers highlight extensive options for tailoring channels, permissions, integrations, and workflows.
- **Chatwoot:** Recent reviews cite high flexibility and custom attributes, with positive feedback on open-source extensibility and API/webhook support.

Alternatives

**Chatwoot Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

**Rocket.Chat Alternatives**

 ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams")

[
Microsoft Teams
](/products/microsoft-teams/reviews)

 ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite")

[
Webex Suite
](/products/cisco-webex-suite/reviews)

 ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack")

[
Slack
](/products/slack/reviews)

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

[
LiveChat
](/products/livechat/reviews)