Chattermill Reviews & Product Details

Very practical to get insights on customer's behaviours, and complains Review collected by and hosted on G2.com.

The interface to be not intuitive, and it can be difficult to use Review collected by and hosted on G2.com.

How easy it is to get to insights. I like the custom dashboards specific to my role, which means I don't have to look hard for insights relevant to me. Review collected by and hosted on G2.com.

Can't think of anything I dislike at the moment, it fits my use case perfectly. Review collected by and hosted on G2.com.

let's me know how well, I am doing, how I can improve and the impact I make on customers Review collected by and hosted on G2.com.

There is nothing that come to mind, very easy to use and navigate Review collected by and hosted on G2.com.

We have transformed our manual admin and time consuming data entry work, which was open to human error and misinterpretation, into an automated-algorithm tool that takes out the subjectivity of what customers are talking about, greatly reduced our manual data entry and has given us far greater levels of granularity in our data.

Onboarding was extensive and customised to our needs, which made it a relatively smooth process to get up and running. Review collected by and hosted on G2.com.

For our purposes, it's a good fit and has improved our ecosystem. However, if you were hoping it will solve all your problems and tell you exactly what's going on with a 'decision' at the end of the data, this is not what this tool is for. You will still need a educated human to come up with the next steps. Review collected by and hosted on G2.com.

Chattermill has transformed how we analyze feedback from all our channels - online, app and in store. We use it to integrate multiple data sources like NPS, surveys, review sites and social media so we get a full view of our customers.

My favourite thing about Chattermill is the sentiment analysis. Because it looks at keywords in context it means I can be confident about what matters most to our customers. Review collected by and hosted on G2.com.

It's hard to say about the disadvantages. For us, this is an analytical tool with no alternative. Review collected by and hosted on G2.com.

Chattermill is fast, accurate, and reliable. It has significantly reduced the time my team and I spend on analysing customer feedback and making them more actionable. It has also helped us translate and collate feedback across several countries and languages. We have even used it to measure our customer success KPIs. Review collected by and hosted on G2.com.

The summary of the feedback sometimes is a bit biased towards one odd theme. Review collected by and hosted on G2.com.

Really, really useful tool to categorise user feedback as well as bring in app store reviews Review collected by and hosted on G2.com.

not much really. Some of the AI is not quite right for the categorisations but this will be corrected and is learning - very minimal issues Review collected by and hosted on G2.com.

Dept of insights and the fact that they are link to our business KPIs. I can easily see the impact of issues on retention and revenue and prioritize. Easy to integrate new feedback sources. Review collected by and hosted on G2.com.

Colour of some of the reports and charts and the fact it can't be easily edited. Review collected by and hosted on G2.com.

They collect feedback from a variety of sources, both internal and external, and it's crucial to have all of this information consolidated in a single location. Review collected by and hosted on G2.com.

I feel that creating dashboards could be a bit more intuitive, and having a tool to export graphs would also be very useful. Review collected by and hosted on G2.com.

easy to use, great to see feedback, helps know what we need to change and improve on. Review collected by and hosted on G2.com.

nothing its a great piece of tech to use. Review collected by and hosted on G2.com.