Chattermill Reviews & Product Details

Chattermill allows you to compile survey data in one place and find trends. The dashboard feature is really helpful in organising feedback into actionable insights. Review collected by and hosted on G2.com.

The phrasal analysis is getting better but could still use some work. I've found that it sometimes gets stuck on a certain theme. Review collected by and hosted on G2.com.

It is efficient and gives me all the information I need, it's ideal to check how our customers feel after coming off the phone so we can take the feedback on board and serve our customer's better. Review collected by and hosted on G2.com.

I haven't yet found any downsides! It's easy to use and contains all the information I need as an agent. Review collected by and hosted on G2.com.

What I like about using Chattermill is the ability to automatically categorise feedback by user, team, and site, which makes it easy to pinpoint exactly where issues or successes are occurring within the business. This helps us understand patterns across different points of contact and allows each team to focus on what’s relevant to them. The platform makes it much more efficient to identify trends and ultimately deliver a better customer experience. Review collected by and hosted on G2.com.

The interface can sometimes feel unintuitive, especially when trying to filter or drill down into specific feedback segments. It takes a few more clicks than necessary to get to the insights I need, which can slow down analysis in a time-limited crunch. Review collected by and hosted on G2.com.

As Product Analyst at HelloFresh for the past six months, I’ve been really impressed with how we process customer feedback through chattermill. Its ability to analyze and categorize unstructured feedback is incredibly helpful and impressive. Its theming and sentiment analysis help us quickly aggregate and synthesize large amounts of feedback (in several languages). More specifically, Chattermill has helped us: - Identify drivers of dissatisfaction regarding recipes or ingredients, allowing us to make targeted improvements. - Monitor the impact of our product changes by tracking customer sentiment and feedback. - Understand customer preferences per segments (eg: loyalty) to better tailor our service. The insights from Chattermill have led to real product enhancements and a more customer-focused product development process. The platform is also very user-friendly, and the support from Chattermill has been very helpful. Review collected by and hosted on G2.com.

Some sentiment in local languages are sometimes mis-interpreted. I also heard integration and maintenance was the simplest but I don't have first hand experience in this regard. Review collected by and hosted on G2.com.

Chattermill allows you to read the feedback left by customers and it filters it with the score and the comment itself, it's very fun to use and it is very useful for self development. Review collected by and hosted on G2.com.

Everything is great, however in some cases despite the comment being a positive one shows a grey smiley face. But very fun to use Review collected by and hosted on G2.com.

*That large volumes of data can be categorised quickly, and in multiple ways.

* Customer support are responsive Review collected by and hosted on G2.com.

*Technical issues can be sometimes slow to resolve

* Works best if you have additional metadata to enrich the data to really understand the themes and how they impact your customers Review collected by and hosted on G2.com.

Chattermill is a highly practical tool for gaining valuable insights into our customers. It enables me to enhance both our performance and efficiency. I find the summaries especially helpful, as they allow me to access all the necessary information at a glance. Review collected by and hosted on G2.com.

Sometimes there are too much information Review collected by and hosted on G2.com.

Real-time feedback and having the ability to react to customers' reviews as soon as possible Review collected by and hosted on G2.com.

Lack of introductions about analytics, seem like really useful tools but some training manuals would help Review collected by and hosted on G2.com.

- Reports and dashboards are user-friendly and use to manage

- Reliable and trustworthy brand

- Chattermill provides a goldmine of data for user sentiment and qualitative inputs Review collected by and hosted on G2.com.

- API data not straightforward to set-up Review collected by and hosted on G2.com.

Chattermill is an :sparkles:amazing:sparkles: tool that uses artificial intelligence :robot_face: to automatically analyse CHI and Trustpilot feedback from our customers to gauge how they feel about specific topics.

It'll reveal super valuable insights and provide in depth answers to questions like:

"why are my teams' customers talking about billing 30% more negatively than other teams this week?"

"Are customers happier with abc since we introduced xyz?", etc, etc, etc...

It really allowed me to reward and celebrate my team whilst also understanding the sentiment of our customer base. Review collected by and hosted on G2.com.

I found it challenging at times to rely on filtered themes as this didn't always align with the customer experience. Review collected by and hosted on G2.com.