Chattermill Reviews & Product Details

I like its clear and very easy to understand Review collected by and hosted on G2.com.

Nothing, I don't think it needs improvements Review collected by and hosted on G2.com.

Data extraction, as well as being able to filter with tools such as themes and phrases for specific categories. On the recent features, new AI capabilities are enabling teams to save a lot of time on summarizing customer trends and feedback, while the soon to be released Copilot feature adds Chat-GPT like elements to the tool. Review collected by and hosted on G2.com.

Lack of report personalisation can sometimes be an issue: even though the tool is easy to use and does report fast, periodically, when you want to modify some aspects of the preestablished graphs. Review collected by and hosted on G2.com.

Chattermill makes it super easy to gather feedback everywhere, take my unstructured data and actually make sense of it. Sentiment analysis is one of the coolest features and I've been using whenever I need to have a general sense of our customer feedback Review collected by and hosted on G2.com.

Learning curve is a bit high, so understanding all data might take some time. Some contextual help would be very helpful (maybe tutorials or suggestions). Review collected by and hosted on G2.com.

Chattermill is most useful in its automated reporting features, Slack integration, the ability to create your own tags/themes, and quantitative "listening" of omnichannel feedback sources. Together, you can start a VoC program with little effort - generating timely reports for stakeholders and surfacing "bugs" in your product experience through the Slack integration so that the right parties can further investigate/resolve points of feedback as they're submitted. In general, Chattermill fills a key service gap for our company by allowing us to harness all of our different feedback sources in one platform. It helps us "quantitatively size" the prevalence of each pain point, which then gives us an idea of how to prioritize solutions to these issues based on frequency and severity. It also then allows us to check over time whether those pain points are abating, after administering solutions such as improved customer support or product improvements. Without such a tool, we'd spend much more time in manual data entry and feedback review, likely neglecting our lesser-known data sources like app reviews. Review collected by and hosted on G2.com.

Chattermill is a worthwhile tool, but can be better improved through: more sensitive AI summaries, accuracy of sentiment analysis, and multi-language translation. While I appreciate that Chattermill has these capabilities, they can be fine-tuned. For example, there can be redundant themes that require you to manually resolve them - such as separate themes for "discounts" and "promotions" despite them being the same topic. Due to the accuracy of the translations and AI, any Chattermill insights still require careful human review, to ensure the right takeaway is being extracted from the data. Review collected by and hosted on G2.com.

Chattermill has made a huge difference in how I understand customer feedback. Instead of spending hours digging through responses, I get clear insights in one place—fast and easy.

The AI does a great job picking up on trends and sentiment I might have missed, and the dashboard is intuitive. It’s helped me make more informed, customer-focused decisions without the guesswork.

I Definitely recommend to anyone looking to truly listen to their customers at scale. Review collected by and hosted on G2.com.

It took me more time to categorize the data but once you frequently use it, it s excellent Review collected by and hosted on G2.com.

It is very user-friendly, and it allows you to get an overview of sentiment. We are able to see pain points and our strengths in few short steps. Review collected by and hosted on G2.com.

It would be nice to have a sort of AI agent/assistant that can also help guide and troubleshoot. It is easy to formulate what type of data we want to see but not always clear how to get there, if there was an AI feature that can interpret the Results we want to see and guide through the steps on how to get there based on the specificities of our set up. Review collected by and hosted on G2.com.

Great to be able to see the customer feedback come in, and it’s super easy to query and build reports Review collected by and hosted on G2.com.

It seems to lack a lot of out of the box intelligence. I would love for it to be able to look at other data points such as CVR from Big Query and be able to tie sentiment to other metrics. It would also be cool if we could have more AI out of the box, and to have alerts and warnings in place when sentiment begins to turn! Review collected by and hosted on G2.com.

Provides timely responses and lets me see the account number. Review collected by and hosted on G2.com.

Sometimes it takes a littlle while to actually load up Review collected by and hosted on G2.com.

Seeing my feedback instead of waiting till reviews Review collected by and hosted on G2.com.

Could use more useful insights not generic Review collected by and hosted on G2.com.

Checking Self progress and improvement at work Review collected by and hosted on G2.com.

Nothing i find it very helpful looking forward to new updates Review collected by and hosted on G2.com.