The G2 on Channelwill

Channelwill Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the exceptional customer support of Channelwill, highlighting responsiveness and helpfulness in their experiences. (22 mentions)

Users love the ease of use of Channelwill, enabling effortless pop-up creation even for the less tech-savvy. (13 mentions)

Users appreciate the quick response of Channelwill's customer service, enhancing their overall experience with the product. (9 mentions)

Users highlight the easy setup of EcomSend, expressing satisfaction with its quick and user-friendly customization process. (7 mentions)

Users value the easy integrations of Channelwill, appreciating seamless implementation with outstanding customer support. (4 mentions)

Users love the easy customization of EcomSend, finding it visually appealing and seamlessly integrating with their site. (3 mentions)

Users note that the plans are expensive, but also recognize the quality of service justifies the cost. (2 mentions)

Users desire more customization options for styling and font sizes to enhance their experience with Channelwill. (2 mentions)

Users report dashboard issues that hinder navigation and affect accessibility to app recommendations within Channelwill. (1 mentions)

Users express frustration over poor support, noting slow response times that hinder their experience with Channelwill. (1 mentions)

Top Pros or Advantages of Channelwill

1. Customer Support

Users praise the exceptional customer support of Channelwill, highlighting responsiveness and helpfulness in their experiences.

See 22 mentions

See Related User Reviews

Lindsay J.

Small-Business (50 or fewer emp.)

5.0/5

"Halsey is the BEST!!!"

What do you like about Channelwill?

What I like most is Halsey's customer service. She guided me through the process and troubleshot all my issues. She was kind & informative. Give t

Nikoloz J.

Small-Business (50 or fewer emp.)

5.0/5

"Ria THE BEST support."

What do you like about Channelwill?

esay to use, create one of the most usefull pop up app that I use on shopify. Best cstomer support and easy to integrate.

2. Ease of Use

Users love the ease of use of Channelwill, enabling effortless pop-up creation even for the less tech-savvy.

See 13 mentions

See Related User Reviews

Nikoloz J.

Small-Business (50 or fewer emp.)

5.0/5

"Ria THE BEST support."

What do you like about Channelwill?

esay to use, create one of the most usefull pop up app that I use on shopify. Best cstomer support and easy to integrate.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Simple, effective, and great support!"

What do you like about Channelwill?

EcomSend has been incredibly easy to use. I was able to seamlessly set up a pop-up and that means a lot because I am not at all tech savvy. The interf

3. Quick Response

Users appreciate the quick response of Channelwill's customer service, enhancing their overall experience with the product.

See 9 mentions

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Joshua H.

Small-Business (50 or fewer emp.)

5.0/5

"Great experience with the product and the customer service!"

What do you like about Channelwill?

Quick responding customer service, great product!

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Thanks Ria!"

What do you like about Channelwill?

Quick response and solution! Funny GIFs are extras. Thanks Ria!

4. Easy Setup

Users highlight the easy setup of EcomSend, expressing satisfaction with its quick and user-friendly customization process.

See 7 mentions

See Related User Reviews

Anastasia T.

Small-Business (50 or fewer emp.)

5.0/5

"Seriously Easy and Actually Works!"

What do you like about Channelwill?

Look, I’m not a tech guru, but even I could set up EcomSend Popups in like, five minutes. We just started using this app, but I’m already really happy

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Simple, effective, and great support!"

What do you like about Channelwill?

EcomSend has been incredibly easy to use. I was able to seamlessly set up a pop-up and that means a lot because I am not at all tech savvy. The interf

5. Easy Integrations

Users value the easy integrations of Channelwill, appreciating seamless implementation with outstanding customer support.

See 4 mentions

See Related User Reviews

Nikoloz J.

Small-Business (50 or fewer emp.)

5.0/5

"Ria THE BEST support."

What do you like about Channelwill?

esay to use, create one of the most usefull pop up app that I use on shopify. Best cstomer support and easy to integrate.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent App and active support"

What do you like about Channelwill?

The most powerful tool I used in this company is Willdesk. The ease of use it's very easy to implement on our site. Especially when I reached out to t

6. Easy Customization

Users love the easy customization of EcomSend, finding it visually appealing and seamlessly integrating with their site.

See 3 mentions

See Related User Reviews

Sandhya P.

Small-Business (50 or fewer emp.)

5.0/5

"Great Support from Ria for EcomSend pop-up workflow"

What do you like about Channelwill?

EcomSend by Channelwill is an excellent pop-up plugin! It’s incredibly easy to create and customize, with a visually appealing design—all at no cost.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Review of support for EcomSend pop-ups"

What do you like about Channelwill?

Ease of use; customization; technical support.

Top Cons or Disadvantages of Channelwill

1. Expensive

Users note that the plans are expensive, but also recognize the quality of service justifies the cost.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent App and active support"

What do you dislike about Channelwill?

At the moment, I don't have any issues or dislikes with the app. The pricing is a little bit high, but it is understandable as they have a top-notch s

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great app features and welcoming support"

What do you dislike about Channelwill?

None so far, I did not see any issue with the apps, specially Willdesk is very beneficial app for our store. There might be expensive plans but they a

2. Limited Customization

Users desire more customization options for styling and font sizes to enhance their experience with Channelwill.

See 2 mentions

See Related User Reviews

Neha N.

Small-Business (50 or fewer emp.)

5.0/5

"Thank you"

What do you dislike about Channelwill?

There are fewer customizations like styling, placement of coupon code, etc.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great app and customer service"

What do you dislike about Channelwill?

Nothing in particular. I do wish there was more customization with the fonts and sizing but nothing a request to customer service can't fix.

3. Dashboard Issues

Users report dashboard issues that hinder navigation and affect accessibility to app recommendations within Channelwill.

See 1 mentions

See Related User Reviews

Shamsher K.

Small-Business (50 or fewer emp.)

5.0/5

"Simple and Nice App for Email Subscriber Popup"

What do you dislike about Channelwill?

recommendation of other app in the dashboard

4. Poor Support

Users express frustration over poor support, noting slow response times that hinder their experience with Channelwill.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Thanks Ria!"

What do you dislike about Channelwill?

Dislike? Only thing I dislike is that they dont sleep to respond very fast. They should sleep some time!

Top-Rated Alternatives

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i’Chiree B.

CEO/ Owner

Small-Business (50 or fewer emp.)

6/7/2025

"The best customer service"

5/5

What do you like best about Channelwill?

Ria, just gave me the best customer service I ever had. When I tell you she helped me solve my problem within 10 minutes. She was so nice and kind and knew her job so well. Thank you Ria. Review collected by and hosted on G2.com.

What do you dislike about Channelwill?

Everything was great! Ria helped me and couldn't believe how fast and informative she helped me navigate through the dashboard. Review collected by and hosted on G2.com.

Vinayak K.

Marketing Consultant

Small-Business (50 or fewer emp.)

8/17/2025

"Great App: EcomSend"

5/5

What do you like best about Channelwill?

Support, ease of implementation, and responsiveness. Review collected by and hosted on G2.com.

What do you dislike about Channelwill?

Nothing to be honest! It's a great Shopify app. Review collected by and hosted on G2.com.

Yuan F.

Small-Business (50 or fewer emp.)

8/21/2025

"Good feature"

5/5

What do you like best about Channelwill?

Provide with good feature in shopify, easy to setup, prompt customer support Review collected by and hosted on G2.com.

What do you dislike about Channelwill?

If there can be more feature like get discount by signing up, that would be better Review collected by and hosted on G2.com.

Alpha V.

Business Owner

Small-Business (50 or fewer emp.)

8/19/2025

"Very helpful team. Great app features."

5/5

What do you like best about Channelwill?

The quick response time from the team!!! Review collected by and hosted on G2.com.

What do you dislike about Channelwill?

There isn't something I dislike about Channelwill Review collected by and hosted on G2.com.

Mircea A.

Administrator

Small-Business (50 or fewer emp.)

2/7/2025

"Excellent app, seamless functionality, outstanding support, a significant boost in conversion rate!"

5/5

What do you like best about Channelwill?

Outstanding support and excellent functionality! Chanelwill has exceeded my expectations in every way. The app works seamlessly, is easy to use, and has significantly improved my conversion rate. The customer support team is incredibly responsive and helpful, ensuring a smooth experience. Highly recommended for anyone looking to optimize their store! Review collected by and hosted on G2.com.

What do you dislike about Channelwill?

Nothing, Everything is just more than perfect. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

3/5/2025

"Great app and customer service"

5/5

What do you like best about Channelwill?

The customization options are better than my theme's default popup feature. The customer service is extremely professional, friendly, and quick to respond. I had good interactions with Ria and Tessa and both of them were very quick and helpful. The software is easy to implement and create new popups with a good amount of customization. It fits right into my website and I am surprised that there is the option to generate temporary codes as well. Very impressed. Review collected by and hosted on G2.com.

What do you dislike about Channelwill?

Nothing in particular. I do wish there was more customization with the fonts and sizing but nothing a request to customer service can't fix. Review collected by and hosted on G2.com.

Salena H.

Store owner (I'm responsible for it all)

Small-Business (50 or fewer emp.)

4/22/2025

"I love it! Very easy to use!"

5/5

What do you like best about Channelwill?

I absolutely love Channelwill so far! I just downloaded it, and the experience has been great! The process wasn't difficult at all. Review collected by and hosted on G2.com.

What do you dislike about Channelwill?

I don't have any dislikes about Channelwill. Review collected by and hosted on G2.com.

Lindsay J.

Web Designer

Small-Business (50 or fewer emp.)

4/24/2025

"Halsey is the BEST!!!"

5/5

What do you like best about Channelwill?

What I like most is Halsey's customer service. She guided me through the process and troubleshot all my issues. She was kind & informative. Give this girl a raise!!! Review collected by and hosted on G2.com.

What do you dislike about Channelwill?

Thankfully, there is nothing that I dislike so far. Review collected by and hosted on G2.com.

Jhanvi S.

Independent Website & Branding Consultant

Small-Business (50 or fewer emp.)

1/11/2025

"Ecom Send Pop Up is such a great feature for ecommerce brands"

5/5

What do you like best about Channelwill?

I was one hour away from going live, Ria from ecom send pop up helped me to test my pop up and ensure it was working well before going live. Couldnt have been more grateful!

Thank you so much. Review collected by and hosted on G2.com.

What do you dislike about Channelwill?

I do not dislike anything about the app! Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

3/2/2025

"Fastest Customer Service Ever + Free"

5/5

What do you like best about Channelwill?

I;m using EcomSend for my Shopify business and I needed to remove the EcomSend logo. I got Mig in less that 10 seconds of logging my ticket. And removing the logo was free! The app itself is also great and straight forward and I love that it integrates with my store theme. Greta stuff! Review collected by and hosted on G2.com.

What do you dislike about Channelwill?

I havent been using it too long so maybe there is a way and I just don't know, but it would be nice to change the text colour. Review collected by and hosted on G2.com.