---
title: Case Age and Status Changes in Business Hours Reviews
meta_title: 'Case Age and Status Changes in Business Hours Reviews 2026: Details,
  Pricing, & Features | G2'
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  out how Case Age and Status Changes in Business Hours works for a business like
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aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2026-09-22'
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# Case Age and Status Changes in Business Hours Reviews
**Vendor:** Salesforce Labs  
**Category:** [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Case Age and Status Changes in Business Hours
Case Age In Business Hours enables reporting on the time that a case has spent with support, the time it's spent awaiting the customer, and its total age in business hours.




## Case Age and Status Changes in Business Hours Reviews
  ### 1. Analytics, charts... and productivity.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** January 19, 2019

**What do you like best about Case Age and Status Changes in Business Hours?**

Dash board applications to organize and create statical analysis and reports.

**What do you dislike about Case Age and Status Changes in Business Hours?**

non user friendly UI, hard to self learn the tool, slow and difficult to navigate.

**What problems is Case Age and Status Changes in Business Hours solving and how is that benefiting you?**

understanding customer needs by analyzing data against products and services provided.


## Case Age and Status Changes in Business Hours Discussions
  - [What is Case Age and Status Changes in Business Hours used for?](https://www.g2.com/discussions/what-is-case-age-and-status-changes-in-business-hours-used-for)

- [View Case Age and Status Changes in Business Hours pricing details and edition comparison](https://www.g2.com/products/case-age-and-status-changes-in-business-hours/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+10%3A19%3A23+-0500&secure%5Bsession_id%5D=ba274cd8-6c89-4b0f-a679-97d6c84dcb19&secure%5Btoken%5D=64806396d4e27c2ee55212e41103f8d0f227c0d53667d6208f1f244d567b7e40&format=llm_user)

## Case Age and Status Changes in Business Hours Features
**Agentic AI - Salesforce AppExchange Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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