--- title: CareLogic by Qualifacts Reviews meta_title: 'CareLogic by Qualifacts Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how CareLogic by Qualifacts works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 32 scale: '5' date_modified: '2026-08-07' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # CareLogic by Qualifacts Reviews **Vendor:** Qualifacts **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 3.8/5.0 **Total Reviews:** 32 ## About CareLogic by Qualifacts CareLogic is a comprehensive web-based EHR designed exclusively for behavioral health and human services. This highly configurable EHR improves clinical, administrative, and revenue processes with user-friendly workflows for intake, scheduling, treatment planning, service documentation, ePrescribing, and consumer engagement. Configurability enables agencies to tailor the system to unique requirements, workflows, programs, and organizational needs. Key features include form builder, assessments, clinical decision support, patient portal, reporting, billing, analytics, business intelligence, patient portal, mobile and virtual care. A library of evidence-based clinical assessments and outcome instruments enables real-time monitoring of client progress through visual indicators and reports. Its integrated billing includes insurance eligibility verification, claim scrubbing, and a rules-driven validation engine to improve claim accuracy. Agencies can configure ad-hoc reports and dashboards to monitor performance and outcomes, enhance data-informed decisions, and demonstrate compliance. The EHR is adept at supporting CCBHCs, and meeting value-based reimbursement, state-specific reporting, and interoperability needs. It offers seamless data exchange with HIEs, labs, pharmacies, and other systems, maintaining compliance with HIPAA. CareLogic ensures a smooth implementation through a dedicated support team and a proven methodology that includes training, and post-go-live assistance, aimed at maximizing system utilization. ## CareLogic by Qualifacts Pros & Cons **What users like:** - Users appreciate the **ease of setup** with CareLogic, benefiting from straightforward and consistent forms to complete. (1 reviews) - Users find CareLogic's **ease of use** outstanding, as forms are easy to complete and follow a consistent setup. (1 reviews) **What users dislike:** - Users find that the **repetitive tasks** in CareLogic lead to redundancy and frustration during data entry. (1 reviews) ## CareLogic by Qualifacts Reviews ### 1. Easy-to-Complete Forms, But Too Many Repetitive Questions **Rating:** 2.5/5.0 stars **Reviewed by:** Brandi B. | Child Engagement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about CareLogic by Qualifacts?** forms are easy to complete, follow a consistent set up **What do you dislike about CareLogic by Qualifacts?** some questions on forms are repetitive/ask for the same information multiple times **What problems is CareLogic by Qualifacts solving and how is that benefiting you?** ability to keep documentation consistent and easily accessible ### 2. CareLogic **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about CareLogic by Qualifacts?** Easy to tie billable services to service plans and goal outcomes. **What do you dislike about CareLogic by Qualifacts?** Can be cumbersome to navigate through the system. **What problems is CareLogic by Qualifacts solving and how is that benefiting you?** Made Medicaid billing easier, giving out staff more time to spend with clients. ### 3. Average Billing Portal for Mental Health Services **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about CareLogic by Qualifacts?** Batch activity entry is a cool feature. I like that I can enter in all of my activities for the day on one screen. **What do you dislike about CareLogic by Qualifacts?** I don't like that we don't have the ability to save case notes unless you're ready to sign for them. **What problems is CareLogic by Qualifacts solving and how is that benefiting you?** I'm able to document and log my notes for clients I see. ### 4. Decent system **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about CareLogic by Qualifacts?** Once you learn the system, it is very easy to use. There are some technical issues that I will address in the dislikes section. **What do you dislike about CareLogic by Qualifacts?** Technical issues: 1) drop down menus are worthless. If the user doesn’t click on the tab just right, it moves you to another screen and you can’t go back to the screen you were just on. 2) errors can not be fixed by local staff. If someone is added to the wrong program, you can not make that change without going to the company. 3) random login issues. About once a week will get a message that says “authorization.” This message can not be closed, and you need to restart your browser to clear. 4) There are a ton of technical issues with this company. At least two times a week, we get an email about the site being "down" for maintenance. Due to the random outages, and often without notice, I write everything in a word document so I have a backup of what was written. **Recommendations to others considering CareLogic by Qualifacts:** Look at other products first. **What problems is CareLogic by Qualifacts solving and how is that benefiting you?** Keep track of clients across multiple programs. Great tools to see what is happening and read notes from other teams. Very simple interface. ### 5. I guess it gets the job done **Rating:** 3.0/5.0 stars **Reviewed by:** Kares C. | Forensic Social Service Provider, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2018 **What do you like best about CareLogic by Qualifacts?** The layout of this application is rather simple to navigate . The tabs mean what you think they mean and navigation is a simple and clean look. **What do you dislike about CareLogic by Qualifacts?** Carelogic is constantly having technical issues. Our agency sends us emails about this application being ‘ down ‘ and ‘worked on’ atleast 2-3xs a week. I have made it a habit to write all notes in word document then copy and paste them into carelogic out of fear the application will shut down while I’m writing a note and losing all of my work . **What problems is CareLogic by Qualifacts solving and how is that benefiting you?** N/A . This is a poorly worded question and I’m not sure exactly what response you’re looking for here . ### 6. Confusing to set up **Rating:** 3.0/5.0 stars **Reviewed by:** Courtney H. | Sales manager , Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about CareLogic by Qualifacts?** That you have everything you need to see when you load the web pages. All the menus are simple **What do you dislike about CareLogic by Qualifacts?** Setting up my account was a pain. I honestly wish my company did it because I don’t work in HR **Recommendations to others considering CareLogic by Qualifacts:** Set it up before you send to employees test is out **What problems is CareLogic by Qualifacts solving and how is that benefiting you?** Our company is very spread out so it is easier to have this instead of going direct to HR also we get to see all of the information for the year ### 7. Sometimes it can be a bit tricky but it is a decent program overall **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about CareLogic by Qualifacts?** Carelogic gives me a quick view of my entire caseload so that I don't have to search for my clients through a master list of clients who use the practice. **What do you dislike about CareLogic by Qualifacts?** It can be time consuming to have to go back and forth through different lists in order to access the information I need. Also, when it comes to billing, the notes can get separated from the scheduled appointment if you start and save a note and then access it from the ECR later to in order to complete it. I also don't like that I do not have the ability to delete my own mistakes. Requesting and waiting for someone else to go in and delete a GRIP note that should have been something else is time-consuming and can throw off my flow when completing my documentation. **Recommendations to others considering CareLogic by Qualifacts:** Consider the ease of use for your clinicians and ask questions about how to make it more user friendly. I am not privy to what goes on with my agency to know if there may be components of the program for which they do not want to pay. **What problems is CareLogic by Qualifacts solving and how is that benefiting you?** I do not know that it solves too many problems for me personally as the clinician in the field. It may be beneficial to the agency as a whole. ### 8. Care logic user **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about CareLogic by Qualifacts?** I like the fact that all the information you need is readily available and it’s user friendly. **What do you dislike about CareLogic by Qualifacts?** I don’t like that the new BHA won’t copy over **What problems is CareLogic by Qualifacts solving and how is that benefiting you?** I use carelogic for my sessions with clients and it’s easy to keep track of they clients progress as well as be able to see how they are with other clinicians. ### 9. Carelohic **Rating:** 2.5/5.0 stars **Reviewed by:** Derrick F. | Clinical Counselor, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about CareLogic by Qualifacts?** Easy to find any information once you learn to navigate the system. **What do you dislike about CareLogic by Qualifacts?** From a counseling perspective, it is difficult to create a good flow with a patient when conducting assessments. **What problems is CareLogic by Qualifacts solving and how is that benefiting you?** NA ### 10. Great EHR system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2018 **What do you like best about CareLogic by Qualifacts?** Easy to navigate and compatible with CareEvolve **What do you dislike about CareLogic by Qualifacts?** Several steps entailed to do short tasks **What problems is CareLogic by Qualifacts solving and how is that benefiting you?** Can hold several patients’ records, information is easily accessible, used in more than one location ## CareLogic by Qualifacts Discussions - [How do I reset my CareLogic password?](https://www.g2.com/discussions/how-do-i-reset-my-carelogic-password) - [What does Qualifacts do?](https://www.g2.com/discussions/what-does-qualifacts-do) - [What is CareLogic?](https://www.g2.com/discussions/what-is-carelogic) - [Is CareLogic an EMR?](https://www.g2.com/discussions/is-carelogic-an-emr) - [View CareLogic by Qualifacts pricing details and edition comparison](https://www.g2.com/products/carelogic-by-qualifacts/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+12%3A51%3A28+-0500&secure%5Bsession_id%5D=8e5428f8-d76d-4019-a083-b9710d660e33&secure%5Btoken%5D=4c276d7eda698d51fbd2ad920edcef2611bba9f83aa213166b5e7d57b90a7058&format=llm_user) ## CareLogic by Qualifacts Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance - Invoice Management - Medication Management - Calendar Management - Employee Management - Document Management - Claims Management - Template Management - Data Security **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription - EMR/EHR - Customizable Templates **Additional Functionality** - Initial Assessments - Mobile Access - Teletherapy - AI Copilot - Confirmations/Reminders - Customizable Reports - For Group Therapy - Appointment Scheduling - HIPAA Compliant - Lab Integration - E-Prescribing - Role-Based Permissions - Treatment Planning - Electronic Signature - Charting - Reporting & Statistics - For Substance Abuse Therapy - Outcome Assessment Tools - Therapy Notes - API - Activity Dashboard - Secure Messaging - Electronic Payments - Generative AI - Chat/Messaging - Reporting/Analytics - Payment Processing - SMS Messaging - Income/Expense Tracking - Telemedicine - Third-Party Integrations - Multi-Location - Compliance Tracking - Client Database - Progress Tracking - Email Marketing - Coding Assistance - Patient Intake - Online Booking ## Top CareLogic by Qualifacts Alternatives - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews) - [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) - 4.7/5.0 (294 reviews) - [TherapyNotes](https://www.g2.com/products/therapynotes/reviews) - 4.4/5.0 (99 reviews)