Buzz Medical Messenger Reviews & Product Details

Buzz® from Skyscape® is the ultimate all in one HIPAA-compliant texting and clinical collaboration telehealth platform for healthcare stakeholders, administrators, and providers. Buzz streamlines patient care and coordination, delivers cost savings, enhances staff satisfaction, and has been shown in case studies to bolster Medicare Star Ratings. Buzz offers the simplicity of instant messaging to harness the familiarity of the everyday texting (SMS or iMessage) to get HIPAA-compliant texting combined with powerful features like document sharing, e-signatures, tele-health and AI integration with Skyscape's trusted clinical library for effective collaboration. The result is a fully customizable, HIPAA-secure platform that makes care coordination and patient communication effortless and secure. Healthcare providers can use Buzz on mobile devices or web browsers interchangeably. ** Proof Points - Enhanced Patient Satisfaction & Business Outcomes Buzz streamlines administrative tasks, allowing for greater patient volume without increased administrative strain. Patient onboarding becomes seamless, involving simple steps like creating group texts for efficient communication across multiple providers. A testament to Buzz's impact? One home healthcare provider expanded their patient base by 33%, with only a 10% staffing increase in one year. In multiple case studies, the healthcare agency increased the Medicare CMS Star rating - in one case from 2.5 to 5! These ratings reflect heavily on quality of care and patient satisfaction. Buzz enhances both with open lines of communication and real-time case management. With features like BuzzLink, care teams can connect with their patients via secure messages or video or phone calls securely backed by Buzz servers. ** Streamlined Paperwork for Staff Buzz incorporates the document workflow, including the annotation and digital signatures, to enable working with Adobe PDF or Microsoft Office documents without leaving the platform. Powerful Group management, referral management, and the real-time coordination of staff members reduce hassles and improve the organization's efficiency. Innovative integration of telephony, video calls, bulk messaging, fax, and email routing to groups and patient communication makes the platform appealing to all staff within an organization. ** Integrated Communication Channels In addition to providing intuitive 1:1 and Group channels of communication to share messages, reports, documents, X-rays, audio, videos, and more, Buzz is unique in aggregating all traditional forms of communication like fax, telephony with virtual bi-directional phone and caller ID capability, live video for telehealth, emails, and SMS to offer a unique all-in-one platform. All the information is readily available on the Buzz Platform for instant access. ** Perfect EHR Companion Buzz also provides easy, effective bi-directional integration with EHRs (EMRs) such as PointClickCare, Epic, Homecare Homebase, AdvancedMD, and many more. It presents information about patients in a conversational style, making access to vital patient data—medications, progress notes, allergies, immunizations, directives, etc.—a one-touch process. Conversations between providers and families can be seamlessly integrated as notes in the patient record. Buzz doesn't just make healthcare more efficient; it redefines it. With Buzz, your organization can manage additional patients cost-effectively while improving communication among staff and customers. For more information or to access this transformative software, visit https://buzz.skyscape.com. Explore the future of healthcare with Buzz.

Seller

Skyscape®

Discussions

Buzz Medical Messenger Community

Languages Supported

English, Portuguese, Spanish

Solution Type

Best-of-Breed

Overview by

Sandeep Shah

Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

View More Pricing Information

Buzz Medical Messenger Integrations

(5)

Verified by Buzz Medical Messenger

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Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

6/21/2024

"New experiences in communication."

2.5/5

What do you like best about Buzz Medical Messenger?

I like that this app is medically geared towards privacy. It makes it much easier to be able to mention a person's name, and everyone understand who were talking about versus initials. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

My least favorite thing about Buzz is having indications that I have notices waiting to be seen when I've seen everything that has come through. Not being able to clear this out is frustrating. Not knowing why it happens is even more frustrating. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

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Thank you for your review of Buzz Medical Messenger. We are thrilled to hear that you appreciate the privacy-focused design of our app, making communication more straightforward and efficient within your medical team.

Regarding the issue of persistent notification indicators, we apologize for any frustration this has caused. It seems that you are a part of an organization with thousands of groups and a high volume of messages like many of our organizations. We understand how important it is for our users to have an uncluttered and accurate notification system. Our development team has just recently released enhancements to address this and improve the overall user experience. Your feedback is invaluable in helping us prioritize these updates.

We are glad to hear that Buzz is effectively supporting your compliance needs. Ensuring HIPAA compliance and safeguarding patient information are core to our mission, and it's gratifying to know that Buzz is meeting these critical requirements for you.

We encourage you to continue sharing your suggestions and experiences. Our team thrives on user feedback, and we are committed to evolving Buzz to better serve your needs. For any immediate assistance or to explore the latest features, please reach out to our Buzz Concierge™ team available inline within Buzz (https://buzz.skyscape.com) or visit our FAQ (https://buzz.skyscape.com/faq) and Knowledge Base (https://buzz.skyscape.com/knowledge-base/) for more resources.

Thank you for being a valued Buzz user. We look forward to continuing to support your healthcare communication needs with the highest standards of privacy and efficiency.

See how Buzz Medical Messenger improved

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

2/6/2024

"Best HIPAA compliant app on the market!"

5/5

What do you like best about Buzz Medical Messenger?

Our rehab team consisting of 25 therapists is dependent on this app for communication. We have tried several other apps in the past, but have not had the success that we do with Buzz in regards to organized and efficient communication. With such a big team, we have many moving parts within our building, requiring a critical level of communication to ensure safe patient care, billing changes, and communication with case managers and doctors for discharge planning or any abnormal change in a patients condition that the doctor needs to be aware of. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

It seems to download messages faster and provide immediate alerts of a new message on iPhone compared to our users with androids. Review collected by and hosted on G2.com.

What problems is Buzz Medical Messenger solving and how is that benefiting you?

With so many patients changing insurance plans, or having random discharges, we were unable to effectively communicate with our case managers in a timely manner before using Buzz. Our group chat with our case manager has helped us financially to ensure we are not providing treatment for patients without a therapy payer that often randomly changes throughout their stay. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

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Thank you for sharing your experience with Buzz Medical Messenger. We're glad to hear that it has been instrumental in facilitating critical communication within your rehab team. We appreciate your feedback about the download speed on Android and our team has already deployed some operating system specific enhancements and optimizations on Android devices and will continue to work towards for future improvements. As always we are happy to offer teams an opportunity to connect with our Buzz Concierge team to get a direct communication and response from our multi-disciplinary team - please reach out to our support to ensure you have that option.

Paula P.

Industry Partner Offerings Lead: Cloud/SAAS, Telco, Media

Mid-Market (51-1000 emp.)

10/27/2023

"Reliable Secure Team Communications"

5/5

What do you like best about Buzz Medical Messenger?

As a leader in relationships and products I am excited about the unique ways Buzz stands out its versatile platform to manage secure collaboration. It helps to bridge communication gaps seamlessly, ensuring real-time, HIPAA-compliant exchanges. From document annotations to integrated calling, everything is unified and centralized, reducing paperwork and errors. Its flexibility across desktop and mobile devices, combined with integrations like Outlook and CRM Tools, has made collaboration efficient. For any enterprise looking to streamline communication and boost collaboration, especially in a healthcare environment, Buzz is an invaluable asset. Highly recommended! Very proactive customer service and support. Easy onboarding. Always looking at ways to optimize the product with customer in mind Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Nothing at the moment. Continuous Improvement Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

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Ms Paula - Thank you for your review and endorsement! It is always heartwarming to our design and development team that the product is appreciated in the field! Additionally, our entire team is a customer service team - the concierge group has been designed to keep our ears to the ground and listen to our end users (I recently wrote about this philosophy on Linked in - please check it out!)

See how Buzz Medical Messenger improved

Manish J.

Dental Office Manager

Small-Business (50 or fewer emp.)

11/18/2023

"Buzz has been great to send quick secure messages"

5/5

What do you like best about Buzz Medical Messenger?

Buzz is very easy to use and was able to onboard in 5 minutes. Very useful in my dental clinic to exchange secure messages. Also love the caller id feature allowing employees to make phone calls to patients using clinic caller id. In future we will evaluate integrating with our EMR software which Buzz is capable of doing. Their customer service is great and it is real time through Buzz itself. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Nothing really, but many features to learn and explore Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

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Thank you for the review. We are glad that you are able to use the platform effectively - and incorporate other features along the way. Apart from the seamless telephony integration, we do have Buzz Video, patient communication without downloading any apps, convenient payment options and document workflow for consents and signatures that you might find appealing for your practice. You can preview these and connect with the real-time-concierge-on-demand to learn or enable any for you and your team.

See how Buzz Medical Messenger improved

Mahesh D.

Founder

Small-Business (50 or fewer emp.)

8/8/2023

"Buzz has proven to be an immensely valuable application for my business"

5/5

What do you like best about Buzz Medical Messenger?

Buzz provides a reliable secure platform for all my communication needs with my clients. One of the best things is the ability to esign documents within the platform. I have evaluated other platforms and Buzz is the only platform that provides a comprehensive solution for all my collaboration needs with my clients. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Nothing really - but I wish that some of the other ecosystem partners were using this platform which could make my entire business dealings seamless. I am sure that over time this will happen and till then I keep referring my partners to download and use Buzz. Review collected by and hosted on G2.com.

What problems is Buzz Medical Messenger solving and how is that benefiting you?

Being a Financial Planner I need to communicate securely in real time with my clients and at times I also require a record of our communications for archival purposes which is provided by Buzz. In addition, my clients feel very comfortable sharing their personal health records knowing that we are communicating over a fully HIPAA compliant platform. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

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Thanks for your review, Mahesh. One of the most annoying problem with the technology, especially in healthcare is a need to keep switching from apps - on an average, the user needs to switch to 4-5 apps before finding a simple answer or respond to a question in the workflow. Buzz excels in this by streamlining all the actions within the platform whether it is documents, calls, videos or other forms of collaboration. We are glad that you find this useful.

Note: You mentioned about connecting the ecosystem with the colleagues as a potential negative. We are working on it and your endorsements help too!

We allow our users to seamlessly invite and onboard third party peers or specialists to enlarge your trsted network. Please feel free to reach out to our integrated 24x7 support if you need assistance. We also have the in-app context-sensitive help as well as, an extensive FAQ and how-to section under the Knowledge base on our website. Please check the link below:

See how Buzz Medical Messenger improved

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

12/4/2023

"Tailor Made for Medical Professionals"

5/5

What do you like best about Buzz Medical Messenger?

The app is well designed so it's easy to pick up and use immediately. It covers all the basics of a modern communication app, with a lot of features that are especially useful in the field. The company is also lightning quick to respond and address technical issues. They really want the app to be as good as it can be. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Like all new tools, the interface can take a little getting used to. That said, the UX is pretty intuitive, and there are pop-up labels that help clarify what a particular feature is/does if you're confused. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

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Thank you for your review and reflecting the value of the Buzz platform in the medical practice. We have a very strong customer service focus, recognizing the need of a medical practitioner in the trenches (or at the point-of-care being the more appropriate term). We're glad that the Concierge team responsiveness is working well with you - many of our customers believe they need little technical expertise in-house while administering the platform thanks to this access. Please feel free to suggest anything that helps improve your workflow by logging in and using the feedback channel.

See how Buzz Medical Messenger improved

Shalom S.

Chief Creative Officer (CCO)

Small-Business (50 or fewer emp.)

2/7/2024

"Buzz is exactly what I needed"

5/5

What do you like best about Buzz Medical Messenger?

It was easy to onboard, collaborating securely with my colleagues was a top priority for me and Buzz did not disappoint. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

I can't think of anything! I know that I am not using it at full capacity, It has a lot of features, I find something new about it every day. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

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Thank you for the review. If you need any help you can use the knowledge-base link here or reach out to our Buzz concierge team with any suggestions or questions.

See how Buzz Medical Messenger improved

Steven L.

Mid-Market (51-1000 emp.)

4/24/2023

"Something that actually helps to make my clinical life EASIER!"

5/5

What do you like best about Buzz Medical Messenger?

Buzz is among a very small # of apps that have become essential in my day-to-day clinical life. It helps me stay connected to my practice, patients, and colleagues in a smooth, easy interface. It provides me with way more than a secure texting environment. The app handles pretty much all kinds of media - photos, video, video chat, and even fax. The app gives me my own secondary phone # to keep my regular cell phone private. The way Buzz lets me link to medical references and compendia is another added plus for this platform. I can not only stay connected while rounding, but I can also handle all kind of messaging during my day - while in the office or on the go... Overall the app has become one of my top 3 on my iPhone - just after email and my browser.

What I most like about the app is that the developers continue to update it and add new functionality regularly. The capabilities have grown tremendously over the past few years... I'ts like they understand how healthcare providers think and work... I'm guessing they have some actual healthcare providers on their development team - it's obvious that they spend a lot of time thinking about what I need during my work day...

I've been using Skyscape apps since my fellowship days (which are long behind me now) - their comms platform is precisely what I've come to expect from this healthcare-focused organization. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

I was going to recommend more AI integration beyond the medical references. But when I checked their website to see what’s new, I realized that the team publicly launched a ChatGPT integration last week. So I guess I am impressed and will jump to use it. This is exactly the kind of cutting-edge of development and advancement that I've come to expect from this development team... Review collected by and hosted on G2.com.

What problems is Buzz Medical Messenger solving and how is that benefiting you?

Buzz provides me with HIPAA-compliant communications between my office, my patients, and my colleagues. I feel confident that because of the attention being paid to privacy and confidentiality, that I can safely share clinical information (where appropriate) under the best possible condition. In addition, the other services that are attached to Buzz, like Buzz Lightning, provide value-added services that are super helpful on the fly. As I travel from place to place in my practice, I'm able to stay in touch with those around me in a secure manner. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

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Thank you Steven L. Our product development philosophy is to work with our end customers and offer the product features & enhancement based on the requests and to be responsive about it. It is gratifying to note that you recognize and comment about our platform growth and responsiveness - it seems like our mission is succeeding. Many of our customers comment that this platform is obviously a product (pun-intended) of collaboration with the clinical providers and staff and has not been 'grown in the lab'. Thank you for being a long-time Skyscape supporter and cheer us on!

Some of our case studies highlight this sentiment and getting ROI with a collaborative environment is identified in this resource below:

See how Buzz Medical Messenger improved

Verified User in Alternative Medicine

Small-Business (50 or fewer emp.)

12/11/2023

"I wish Slack thought like this"

5/5

What do you like best about Buzz Medical Messenger?

The collaboration is miles ahead of what I have seen in any other platform, the group feature and the message threading are VERY unique and purpose built.

The security via end to end encryption options is another rock solid feature.

The idea that I can facilitate form population and share in a collaboration, just amazing truly the only tool I need to communicate and facilitate my business!!!

End to end this is a superior platform that is fit for purpose for the medical professional or anyone that needs the ability to seriously collaborate Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

I only wish I found it sooner... more marketing to get the word out Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

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We appreciate your support and certainly do hope that the personal experience lead to the best opportunities for referrals and spreading the word. Thank you and do let the team know through the custom concierge channel set up not only for you, the administrators as well as power users in the organization. If you can't find a feature to save time, it is probably there already (and if not, our dev team is always up to new challenges, so let the feedback pour in!)

See how Buzz Medical Messenger improved

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

2/25/2023

"Most useful and intuitive communication product - continues to improve"

5/5

What do you like best about Buzz Medical Messenger?

I am a cardiologist and have to rely on communicating with my staff as well as patients and family members. Apart from using the chat and sending documents for signatures and consents, I make phone calls using my virtual phone number assigned through Buzz. The integration is smooth and I find it better than using EPIC or mychart. Personal fax and telehealth video is also very useful. Some of the location based features recently added work well for my remote team and techs.

I find the integrated support very responsive and much better than calling my helpdesk and being put on hold.

I wanted to update the experience with faxes as well. We have a rural site where they use faxes to send ekgs and being able to give a Buzz fax saves a lot of hassle as the faxes are routed to buzz groups and it helps as any one of the cardiologist on call gets them instantly and advise. Review collected by and hosted on G2.com.

What do you dislike about Buzz Medical Messenger?

Nothing so far. There are many features that are useful but use them occasionally and will discover to reduce repeated tasks. Review collected by and hosted on G2.com.

What problems is Buzz Medical Messenger solving and how is that benefiting you?

As a busy physician, I am bombarded with a lot of interrupts for patient care. It is much easier to locate the information and share it with the right parties immediately and get a response that is available when needed. It is not always possible to go back and forth for instructions or dosages for patients and also communicate with patients about any abnormal results or course of actions that always trigger a dialog. Buzz allows us to be more productive and remain HIPAA compliant, and also manage the log of calls/video sessions and other information for record keeping. I can look up or even connect to my EHR to get quick information for the bridged patients. We have initiated to keep 1 grp per patient and it helps to keep track of information for anyone managing care. Review collected by and hosted on G2.com.

Response from Sandeep Shah of Buzz Medical Messenger

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Appreciate the detailed review very much. It is gratifying to note that the busy healthcare providers and clinicians can enjoy the benefit of secure communication for compliance as well as improve the productivity that saves the time and helps with the patient care; There are a lot more challenges and responsibilities in physicians' daily lives and some of our AI integration helps with the routine tasks to mitigate the documentation overheads. Please feel free to send any suggestions & feedback for improvements.

See how Buzz Medical Messenger improved