--- title: Botpress Reviews meta_title: 'Botpress Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 504 reviews by the users' company size, role or industry to find out how Botpress works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 504 scale: '5' date_modified: '2026-07-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Botpress Reviews **Vendor:** Botpress **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 504 ## About Botpress Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes. ## Botpress Pros & Cons **What users like:** - Users find Botpress's **ease of use** exceptional, making chatbot creation straightforward and enjoyable from the start. (137 reviews) - Users praise Botpress for its **rapid deployment and seamless integrations** , enhancing the chatbot development experience significantly. (94 reviews) - Users love the **seamless integrations** of Botpress, making it easy to adapt chatbots to various platforms and needs. (78 reviews) - Users value the **easy integrations** of Botpress, enhancing adaptability and streamlining chatbot implementation across platforms. (77 reviews) - Users value the **intuitive interface** of Botpress, making chatbot creation simple for both technical and non-technical users. (68 reviews) - Helpful (65 reviews) - Customization (62 reviews) - Chatbot Creation (61 reviews) - Users appreciate the **user-friendly interface** of Botpress, making chatbot creation accessible and straightforward from the start. (58 reviews) - Easy Creation (54 reviews) **What users dislike:** - Users find the **steep learning curve** challenging, suggesting a need for more tutorials and structured training paths. (60 reviews) - Users find the **limited features** of Botpress challenging, especially for beginners and compared to other platforms. (34 reviews) - Users find the **missing features** in Botpress frustrating, especially due to inconsistencies and limited capabilities across versions. (34 reviews) - Users find the **steep learning curve** of Botpress challenging, especially without adequate tutorials and structured guidance. (31 reviews) - Users find the **poor documentation** of Botpress frustrating, leading to confusion and wasted time seeking updated information. (29 reviews) - Users face **integration issues** with Botpress, impacting usability and complicating the overall experience with documentation gaps. (28 reviews) - Software Bugs (28 reviews) - Users face **AI limitations** with Botpress, struggling with node management and lacking flexible integration options for conversation flows. (27 reviews) - Complexity (25 reviews) - Complexity Issues (23 reviews) ## Botpress Reviews ### 1. Very Useful AI chatbot and Agent Creation Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Rakshit A. | AI Application Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Botpress?** I have tired multiple chatbot builders but Botpress it my favorite mainly because of its visual flow builder using the drag and drop interface. Its ease to build complex conversation flow. The customization options are very good and its integration with multiple channels like WhatsApp, slack etc. makes it more easily to deploy for customers. **What do you dislike about Botpress?** The documentation can be improved and made more user friendly. I think support for more LLM providers is required. **What problems is Botpress solving and how is that benefiting you?** With Botpress I can easily automate the customer interaction and solve their quires without any human need. I build an customer support chatbot for our automobile bike client. Building complex flows using visual flow builder saved alot of time. And its rapid knowledge base creation from website URL and pdf data helped to build faster instead of manually creating knowledge bases. Using its support for Groq LLM provider response latency and performance was solved which is very important for customer satisfaction. The main problem it helped to solve was easily integrate with WhatsApp so that customer can reach out to it easily. ### 2. Highly Customizable with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kobamelo J. **Reviewed Date:** December 01, 2025 **What do you like best about Botpress?** I love how customizable Botpress is, allowing me to handle unique client requests reliably. Compared to other chatbot building platforms, I'm confident in Botpress’s capabilities, even finding workarounds for complex requirements. I'm particularly impressed with the cards and the autonomous node feature. The autonomous node enhances our conversational bots, dynamically creating buttons based on user needs, and the ability to set escape keywords makes it even more versatile. Botpress cards, especially the execute card, democratize coding in chatbot development, enabling almost limitless functionality. This allows me to implement features like time-sensitive greeting messages and interactive elements such as Google Maps integration for location-based services, providing a richer user experience. The support from the Botpress team is outstanding, accessible via Discord for quick guidance, which is invaluable given I’ve only been using the platform for a month and a half. These features make Botpress indispensable for delivering efficient and innovative solutions to clients. **What do you dislike about Botpress?** I find the lack of a global intent feature in Botpress a limitation compared to my previous experience with Voiceflow; I would like to set a keyword like 'STOP' that would universally allow the chatbot to return to the main menu, regardless of the flow the user is in. Additionally, the canvas becomes messy with a lot of lines connecting nodes. It would be an improvement to be able to connect nodes by name instead of dragging a line across the interface, which can get cumbersome and cluttered. **What problems is Botpress solving and how is that benefiting you?** I find Botpress highly customizable for building client chatbots, offering cards and an autonomous node that adapt to user needs, enabling feature requests and integration with code. Its flexibility ensures versatile solutions for client requirements. ### 3. Effortless to Use, Highly Effective for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas M. **Reviewed Date:** November 26, 2025 **What do you like best about Botpress?** I love using Botpress for my medical practice to assist with sales, as it efficiently provides information to potential leads. The platform is incredibly user-friendly; it's like the Facebook for bots, which makes it easy to navigate and use. Additionally, Botpress has guided me in creating better workflows and integrating seamlessly with GoHighLevel. I also appreciate the supportive roles of the intern, Simon, and the software developer, Ceyhun, who were awesome in demonstrating the functionality and features of Botpress. The ease of use was a key factor in switching from previous tools like Rasa and Voice Flow to Botpress, and the initial setup was very easy as well. Overall, my experience with Botpress has been highly satisfactory, and I am likely to recommend it to others. **What do you dislike about Botpress?** I like everyrhing **What problems is Botpress solving and how is that benefiting you?** I use Botpress to provide information to potential leads, enhancing my sales process in my medical practice. It simplifies workflow creation and integration with GoHighLevel, offering ease of use that stands out significantly. ### 4. NLP Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** abanob m. | Natural Language Processing Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Botpress?** I love Botpress because it is fast to build, without giving up code. Also, it has built-in RAG & knowledge bases for chatbot followers. Also, it is ease to implement chatbot flow using Botpress. **What do you dislike about Botpress?** The modern Botpress Cloud isn’t self-hostable, while the self-host option is v12, a separate, legacy codebase with a different architecture and feature set. If a workspace hits its monthly messages/events limit, bots stop responding until the next reset or you buy an add-on. Keeping compute warm is an extra, paid add-on; otherwise, you can see start-up lag on the first call after idle periods. **What problems is Botpress solving and how is that benefiting you?** Instead of wiring an LLM, RAG, tools, middleware, and UI yourself, Botpress gives you a single place (visual flows + code hooks) to design turns, call APIs, and control conversation state. Non-devs can tweak flows and content; devs add logic via actions/hooks. This shortens the idea→test→ship loop dramatically. ### 5. Agile Creation of Bots with Personality, But Needs Better Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Rafael A. **Reviewed Date:** November 25, 2025 **What do you like best about Botpress?** I like the ease of creating a functional bot with Botpress, even with limited data. This allows for the development of agents that interact in a personalized way with users and understand what is being said, rather than just providing automated responses. I find it very interesting the ability of artificial intelligence bots to interact effectively and clarify users' doubts. Additionally, I consider the data-based knowledge functionalities (kbs) very interesting, as they add value to the product. **What do you dislike about Botpress?** I think working alone on Botpress is tiring, because when I need collaboration, I lose productivity. It would be good to have another pair to help. Furthermore, I miss having ready-made workflow templates for various types of functionalities or a community that provides ready workflows and inspires improvements. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to create an HR agent that interacts and clarifies users' doubts, taking advantage of the ease of creating a functional and personable bot using minimal data. ### 6. Simplicity and Efficiency in Sales with Botpress **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando M. | Head Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Botpress?** I like the simplicity of Botpress and how it works efficiently to initiate and consolidate vehicle sales, acting as an effective sales agent and marketing lead generator. I really enjoy the development panel for its clarity and functionality, along with the extensive documentation that supports the use of the software. The artificial intelligence features are particularly impressive and useful for my work. Additionally, the ease of initial software setup is remarkable, as it was practically unnecessary to read the documentation to start using it effectively. **What do you dislike about Botpress?** The bot editing panel sometimes has issues and cannot be opened all at once, which disrupts my workflow. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to initiate and consolidate vehicle sales in an automated manner, functioning as a sales agent. It also generates leads for marketing, covering the entire process from lead to sale using artificial intelligence. ### 7. Lazy to Create Autonomous Agents **Rating:** 5.0/5.0 stars **Reviewed by:** ignacio n. **Reviewed Date:** November 25, 2025 **What do you like best about Botpress?** I love Botpress's ability to create agents and virtual assistants intuitively and its ease in providing 24/7 assistance, which is essential for my needs. I especially enjoy the autonomous agents and nodes that offer great autonomy and intelligence in operations. I find the functionality of the cards fantastic, as they greatly facilitate the construction of workflows, making them more manageable and efficient, which simplifies the process of creating complex workflows. I also value how simple the initial setup of Botpress was, demonstrating its accessibility even for those who are not technical experts. Additionally, the seamless integration with other tools like Make.com and some CRMs allows me to keep my workflows organized and effective. Without a doubt, I would recommend Botpress without reservations, I can rate it a 10 in satisfaction. **What do you dislike about Botpress?** I would like to have more tutorials from the Botpress team to create more professional chatbots. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to create virtual agents that provide 24/7 assistance, and it makes it easy for me to build workflows using autonomous nodes and cards. ### 8. Professional Program with Customizable Responses **Rating:** 5.0/5.0 stars **Reviewed by:** abi g. **Reviewed Date:** November 23, 2025 **What do you like best about Botpress?** I find Botpress to be a very professional computer program. I appreciate how I can customize its responses to suit my preferences, and it's not difficult to achieve the desired functionality. Initially, I found the setup challenging, but learning to operate it was manageable, highlighting its user-friendly nature once familiar. I decided to try Botpress after hearing about it and found that it exceeded my expectations. It proves to be great for random chatting and staying updated with the latest news, demonstrating its versatility. Additionally, I'm impressed with its capacity for generating images, which adds another dimension to its capabilities. **What do you dislike about Botpress?** Initially, it was challenging to set up Botpress, but I eventually found it wasn't very hard to learn how to operate it. **What problems is Botpress solving and how is that benefiting you?** I use Botpress for random chatting and to know the latest news. It responds how I want, and wasn't hard to learn, making it a professional program for my needs. ### 9. Simplifies Customer Service with Simple Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Luke N. | Shipping Department, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Botpress?** I like that Botpress is very simple to configure with great resources and a support team that stands out. Once I understood the basics, I could build simple bots in minutes, which is incredibly useful. **What do you dislike about Botpress?** I don't like that it updates frequently and there tends to be a lot of out of date documentation and resources. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to answer generic questions, saving my customer service agents' time for more complex requests. It's very simple to configure with great resources and support. ### 10. Facilitate the Construction of Chatbots with Excellent Customization Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Ignacio . **Reviewed Date:** November 21, 2025 **What do you like best about Botpress?** I love the ease of building configured workflows in Botpress. I really enjoy the available dashboard and the ease of customizing them, which makes task creation and management much more efficient and tailored to my needs. Additionally, the integration of Botpress with platforms like WordPress and tools like Make.com works seamlessly, facilitating implementation and continuous use in different web environments. The initial setup was very simple, allowing me to start working quickly without complications. For these reasons, I am very satisfied with Botpress and highly recommend its use, considering it an excellent option for developing chatbots and artificial intelligence agents for web pages. **What do you dislike about Botpress?** Transparency in building professional chatbots could be improved. I would like to have better explained resources, especially in the use of different cards like carousel and the part of agents with autonomous nodes. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to build chatbots and AI agents, improving customer support on web pages with ease in creating configured workflows. ### 11. Customizable Workflows, Easy Setup, Needs Better Error Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Trace H. | IT Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Botpress?** I like the customization that Botpress offers for workflows and setting up the studio. It's great that I'm able to inject my own flows to create something truly unique and not be bound by an interface. The studio is user-friendly, which I really appreciate. The initial setup of Botpress was easy. **What do you dislike about Botpress?** When a workflow that is built is broken due to logic, it could be a little more obvious about where to look for a fix or even suggest what to fix. **What problems is Botpress solving and how is that benefiting you?** Botpress lets me use AI as a fallback, create unique chatbot workflows, and inject my own flows. The user-friendly studio and customization options are valuable for creating something unique without being limited by an interface. ### 12. No-Code Freedom with Interface-Friendly Design and Must-Have Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Botpress?** The freedom and the no-code part of it. Also, it is a very 'interface' friendly tool. Integrations are also a must have, as i use it to get the output from the ia agent directly to g-sheets **What do you dislike about Botpress?** Its not easy to test the agent with a specific user (using tables) **What problems is Botpress solving and how is that benefiting you?** We need to contact users to get an input from them. Using an ia agent for it makes this task way more scalable ### 13. Good option for building chatbots with flexibility, although with a learning curve **Rating:** 3.5/5.0 stars **Reviewed by:** Álvaro M. | Community Manager y Diseño web, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2025 **What do you like best about Botpress?** What I value most about Botpress is the flexibility it offers for creating customized chatbots. The interface is quite intuitive once you get familiar with it and allows for designing complex conversations in a modular way. I find it positive that it has an active community and plenty of documentation, which makes it easier to find examples and solutions. Additionally, the focus on AI makes the bots more natural in their responses, which enhances the user experience. **What do you dislike about Botpress?** The main challenge I find is the learning curve: at the beginning, it can be a bit overwhelming if you don't have prior experience with similar platforms. Another point to improve would be the integration with certain external tools, which requires additional steps and is not always so straightforward. **What problems is Botpress solving and how is that benefiting you?** Botpress has helped me centralize customer service and automate responses without having to be always available. As a freelancer, I needed a way to provide support even outside my working hours, and with chatbots, I was able to automatically resolve frequent queries. It has also benefited me in saving time and giving a more professional image, because customers receive immediate responses. ### 14. Easy-to-Use, Open-Source Boatpress at a Great Price **Rating:** 4.5/5.0 stars **Reviewed by:** Ridhi K. | sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2026 **What do you like best about Botpress?** Boatpress is easy to use, open source, and offered at a low price. It’s also straightforward to integrate. **What do you dislike about Botpress?** It’s less customisable and offers support for fewer models. **What problems is Botpress solving and how is that benefiting you?** It makes it very easy and efficient to develop a chatbot. ### 15. Great platform for building AI-powered chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjit Kumar P. | CMO, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Botpress?** Botpress makes it really easy to create and manage conversational AI without needing deep technical knowledge. The drag-and-drop interface is smooth, and it integrates well with different platforms. I also like that it is highly customizable, scalable, and supports natural language understanding, making the bots feel more human-like. **What do you dislike about Botpress?** There is a slight learning curve at the beginning for someone completely new to chatbot platforms, and documentation could be a little more beginner-friendly. However, once you get the hang of it, the platform is very powerful and reliable. **What problems is Botpress solving and how is that benefiting you?** Botpress has helped us automate customer interactions and reduce manual workload significantly. By deploying AI-powered chatbots, we can now answer repetitive queries instantly, improve response time, and provide 24/7 support without adding extra staff. It also helps in engaging website visitors through conversational marketing, which has increased lead generation and customer satisfaction. Overall, it saves both time and cost while delivering a more personalized user experience. ### 16. Seamless Experience with Bootpress CMS **Rating:** 5.0/5.0 stars **Reviewed by:** Muzammil M. | Founder – Muzammil Graphic | Interior and Graphic Designer | Transforming Spaces and Brands Visually , Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Botpress?** The best part about Botpress is its user-friendly interface and flexibility. I don’t need to be a hardcore developer to build and customize chatbots. The drag-and-drop flow builder makes it really simple to create conversations, and the documentation is clear enough to help me whenever I get stuck. I also like how it integrates smoothly with different platforms, so I can deploy my bots anywhere without hassle. Overall, it gives a seamless and professional experience without overcomplicating things **What do you dislike about Botpress?** Sometimes the initial setup feels a bit complex, especially for beginners, but once you get used to it, things run smoothly **What problems is Botpress solving and how is that benefiting you?** Botpress helps me simplify communication and reduce repetitive work. In graphic design and interior design, the biggest challenge is clearly understanding a client’s vision. Botpress solves this by acting like an interactive design assistant that gathers preferences, styles, and requirements in a natural way. The benefit for me is that I can spend more time on creativity while Botpress handles initial queries and feedback. This makes projects faster, more accurate, and gives clients a smoother, more personalized experience. In the end, I’m able to deliver more innovative and customized designs while keeping clients fully engaged. ### 17. Flexibility and Customization Without Limits **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Botpress?** I love the flexibility and level of customization that Botpress allows. Being an open-source tool, I have the freedom to program and connect almost any other tool, which greatly increases the possibilities for customization. This gives me great control over the new functionalities I can implement. The sky is the limit when it comes to the connections and functionalities I can create. Additionally, Botpress has an assistant and an agent with smart goals ready to use, which greatly facilitates our daily work. **What do you dislike about Botpress?** I find it necessary that you implement and develop a unified inbox. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to integrate and complexly customize existing CRM tools, ensuring a seamless connection. Its flexibility and open-source nature allow for unlimited customization, enhancing AI capabilities and facilitating work with assistants programmed with intelligent goals. ### 18. Solid Performer, Minor Setup Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Lee B. **Reviewed Date:** October 31, 2025 **What do you like best about Botpress?** I find Botpress to be effective in providing my users with valuable answers to their questions, especially when they want to learn more about our products and services. The capability to set up a chatbot that can answer users' simple questions effectively and deliver accurate answers has been beneficial to my work. This feature of responding to user inquiries efficiently enhances user experience by offering them relevant information they might not easily find on the website. Additionally, I appreciate how AI support assisted me through the setup process, particularly when it came to configuring the knowledge base and chatbot workflow despite some initial challenges. **What do you dislike about Botpress?** I found the setup process for Botpress to be not as straightforward as I had hoped. Although AI assisted me in getting through it, particularly setting up the knowledge base and chatbot workflow, the process wasn't intuitive. Additionally, I couldn't figure out how to initiate the workflow without user interaction, such as having the user say 'hi' or enter something first. This requirement for initial interaction seemed like an unnecessary step that I wish could be streamlined to help users more effectively follow the trail of picking categories and asking the questions they need. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to help users find information on my website they can't easily access, which enhances their ability to ask questions and receive precise answers about our products and services. ### 19. Effortless Automation, Needs Better Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Innocent A. **Reviewed Date:** November 20, 2025 **What do you like best about Botpress?** I find the AI agent in Botpress to be particularly beneficial for managing customer support. It excels at answering FAQs efficiently, which helps in providing immediate responses to clients. This capability significantly satisfies our clients with the way their queries are handled. Additionally, the automatic response feature enhances my experience by providing prompt and relevant answers, ensuring a smooth interaction flow. I also appreciated how simple and direct the initial setup process was, making it easy to integrate Botpress into our existing systems. Overall, the ease of use and effectiveness of AI responses make Botpress a valuable tool for customer support operations. **What do you dislike about Botpress?** I find it challenging to link Botpress to WhatsApp, and I'm unsure how to do it while using the free version. **What problems is Botpress solving and how is that benefiting you?** I use Botpress for customer support, particularly in answering FAQs automatically, which satisfies client queries efficiently. ### 20. Easy Integration, But Storage Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Liran E. | Managing director and lead Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Botpress?** I like how Botpress offers easy integration of chatbots into my mobile app and provides a very flexible platform with many options. I also value the workflow builder and autonomous bot processes, which make it a powerful tool for developing my app. The initial setup was straightforward and easy, which I appreciate. **What do you dislike about Botpress?** I don’t like the storage allocation. For each bot change, like prompt or workflow, several temp files are created on storage without an easy way to delete them, and the only way is to buy more storage. **What problems is Botpress solving and how is that benefiting you?** Botpress offers easy integration of chatbots, making it flexible and adaptable with many options, which greatly benefits my mobile app. ### 21. Accelerate Bot Development with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Ulises R. **Reviewed Date:** November 27, 2025 **What do you like best about Botpress?** I like using Botpress to automate roles in businesses, which has been invaluable for improving customer service. The automation capability that Botpress offers allows me to develop solutions much faster, facilitating the creation of bots like a recent one I implemented for customer service in a gym. This type of acceleration in development is something I have been able to apply to multiple industries and businesses that require efficient customer assistance. The effectiveness with which Botpress allows these solutions to be developed makes it an essential tool for me. **What do you dislike about Botpress?** The fact that a node only has one output and one input, it would be useful if they had several. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to automate customer service roles, which helps me develop these solutions faster for various businesses. ### 22. Powerful, Customizable Platform with a Learning Curve and Room for Better Support **Rating:** 4.0/5.0 stars **Reviewed by:** Eudald C. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Botpress?** Botpress offers an incredibly intuitive interface combined with powerful customization options. It’s easy to build complex conversational flows without coding, but still allows developers to extend functionality through APIs and custom code when needed. The integration with OpenAI models is smooth, and the visual flow editor makes debugging and iteration fast. Its modular design and the ability to host it privately are major advantages for business users focused on data privacy and control. **What do you dislike about Botpress?** While Botpress is feature-rich, it can feel overwhelming at first for beginners. The documentation, though extensive, sometimes lacks real-world examples or deep explanations for advanced use cases. Integration with third-party tools could also be more seamless, and the pricing tiers might feel high for smaller teams just getting started. Customer support response times can vary depending on the plan, which can slow down troubleshooting during implementation. **What problems is Botpress solving and how is that benefiting you?** Botpress has helped us automate customer interactions and streamline support requests, reducing the workload on our human agents. With its AI and NLP capabilities, we can provide instant, accurate answers to common questions, collect user data efficiently, and route complex issues to the right people. It also enables us to centralize multiple chat channels (website, WhatsApp, etc.) in one place. Overall, Botpress has improved our response time, user satisfaction, and operational efficiency, allowing our team to focus on higher-value tasks. ### 23. Beginner-Friendly with Integrated Webchat **Rating:** 4.0/5.0 stars **Reviewed by:** NeuraCode A. **Reviewed Date:** January 21, 2026 **What do you like best about Botpress?** I like that Botpress has an integrated webchat, which other platforms like n8n don't have. It's simple and beginner-friendly, and best of all, it's free. The initial setup was super easy for me; I just basically dragged and dropped a prompt and some sites for my project's initial setup. **What do you dislike about Botpress?** The webchat was made, but it wasn't made very good. Either integrating the bot into my own frontend should be easier or the webchat should be improved with the ability to add custom HTML and JS as well. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to make bots for myself and others, which makes me happy and proud to be productive. ### 24. Perfect for non-technical bot building **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Botpress?** Using Botpress allows a non-technically trained user to build a chatbot from scratch. You can build a basic workflow very intuitively, and then there is the academy which allows you to learn about how to develop your model into a more sophisticated product. The pricing is fair and accessible, and allows you to grow your business without taking on large upfront costs. **What do you dislike about Botpress?** The live help function which connects you directly to a Botpress employee is a much needed service for the non-technical bot builder. But due to international time differences and initial delays in the expert responding it is challenging to have a flowing conversation. **What problems is Botpress solving and how is that benefiting you?** Botpress allows me to connect my chosen LLM Claude to a Whatsapp Business account which benefits me because it reduces the barriers for users to access my product. ### 25. Intuitive Interface, Excellent for Efficient Chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** juani a. **Reviewed Date:** January 15, 2026 **What do you like best about Botpress?** I really like the interface and ease of use of Botpress, as it allows me to work more quickly and efficiently compared to other software like Voiceflow. The initial setup was super easy, making it more accessible to start creating my projects. **What do you dislike about Botpress?** I have some errors when I want to publish the chatbot, but nothing serious that can't be resolved. It could be improved by making that part more understandable or visually cleaner. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to create customer service chatbots quickly and effectively, thanks to its easy-to-understand interface. I find it more efficient than other software like Voiceflow. ### 26. Incredibly Easy to Use yet need some improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Botpress?** Ease of use and robustness, everything you need to do is possible and easy to implement **What do you dislike about Botpress?** Lack of consistency, there are several bugs that must be worked around. The database engine its very basic and connecting to external databases doesnt work as easy as the rest of the platform **What problems is Botpress solving and how is that benefiting you?** I can integrate multiple platforms and do simple database operations to deliver solutions to the client ### 27. Easy to Use with Robust AI Capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** claudio J. **Reviewed Date:** November 21, 2025 **What do you like best about Botpress?** I really appreciate how easy it is to use Botpress. The availability of content to utilize is remarkable, making it accessible and user-friendly. Additionally, the feature that allows the creation of AI agents with just a prompt is outstanding, providing a level of automation that enhances efficiency. The process is straightforward and eliminates complexity, allowing me to focus on more strategic tasks. Botpress truly empowers me to build AI agents quickly, facilitating a seamless experience in developing sophisticated solutions. **What do you dislike about Botpress?** Sometimes some aspects are a little complex and may have defects. Additionally, it can be hard to get a response from the Botpress team, which can be frustrating when trying to resolve issues. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to create AI agents quickly and easily with available content and prompting features. ### 28. Powerful, Flexible, and Constantly Improving Conversational AI Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel O. | Revenue Operations Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Botpress?** The modular architecture of Botpress simplifies connecting workflows, managing context throughout extended conversations, and integrating with APIs or CRMs. I especially value how Botpress merges a visual flow builder with the flexibility to incorporate code actions and advanced logic when necessary, truly offering the best of both worlds. **What do you dislike about Botpress?** If I could change one thing, it would be having more control over data management — like the ability to delete conversations, users, and log events directly from the dashboard. Aside from that, the overall experience has been excellent, and Botpress has quickly become a key part of our automation stack. **What problems is Botpress solving and how is that benefiting you?** I work for a consulting company, and we’ve implemented Botpress for three different clients so far — in both customer support and sales use cases. The platform has helped automate repetitive interactions, qualify leads, and provide faster, more consistent responses to end users. Each client has seen measurable improvements in response time, ticket deflection, and overall customer satisfaction. Botpress gives us the flexibility to tailor workflows, integrate with CRMs, and deliver solutions that truly fit each client’s business needs. ### 29. Easy, Reliable, and Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Damian Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Botpress?** I like that Botpress has a free version and that it is very stable. Additionally, the platform is very easy to use, even without prior experience, and I can progress with the help of ChatGPT without many setbacks. **What do you dislike about Botpress?** You could have your own chat with AI that helps you step by step or resolves doubts for self-taught people. An integrated chat would save time on questions about how to do something in Botpress. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to automate a process and provide reliability to the process. ### 30. Functional, But Needs Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Ronaldo Luis G. **Reviewed Date:** January 15, 2026 **What do you like best about Botpress?** I started using Botpress because I was looking for open source chatbot creation solutions. What I like most about Botpress is that it works well for customer service and lead qualification. I also use most of the features offered. **What do you dislike about Botpress?** I think some obsolete functions could be removed. An example would be the addition of a module called card, which was replaced by another with AI. Furthermore, I found the initial setup difficult, mainly because it doesn't have a multilingual environment. **What problems is Botpress solving and how is that benefiting you?** I use Botpress for customer service and lead qualification. ### 31. An intuitive platform to create chatbots without coding headaches **Rating:** 5.0/5.0 stars **Reviewed by:** Juan L. | Cofundador, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Botpress?** What I like most about Botpress is how easy it feels to bring ideas to life. I don’t have a technical background, but I was able to create a functional chatbot in a short time. The visual flow builder makes it simple to design conversations, and the option to connect APIs opens up a lot of possibilities. I also love that I can customize parts of the bot without touching heavy code. **What do you dislike about Botpress?** At first, I felt a bit overwhelmed with some advanced options. If you’re a beginner, you might need some time to understand how everything fits together. Also, I think the documentation could be more beginner-friendly in certain parts. But once you get used to it, it becomes a very powerful tool. **What problems is Botpress solving and how is that benefiting you?** Botpress is helping me automate customer conversations and save a lot of time on repetitive tasks. It has allowed my business to provide instant responses to clients, improving their experience and freeing up my team to focus on more complex issues. This has been a big win for productivity and customer satisfaction ### 32. Complete and flexible chatbot tool **Rating:** 4.5/5.0 stars **Reviewed by:** Tiziano M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Botpress?** I tested several options, and the most comprehensive platform I found is Botpress. What I appreciate most is how it processes data from my website, PDFs, and documents into the knowledge base. I have tried to do this on other platforms, and it is not an easy task—yet it is truly the heart and brain of the chatbot. In addition, Botpress is very flexible and open, allowing you to build exactly what you need with plenty of integrations. **What do you dislike about Botpress?** The platform has its complexities, and certain tasks can be a bit challenging to accomplish. I would recommend adding an AI chatbot that could help generate code for users. When I tried using ChatGPT, I found that some functions and options were deprecated, so I had to test and make corrections several times. In the end, though, everything worked out fine. **What problems is Botpress solving and how is that benefiting you?** Currently, it handles the initial contact with a customer by either directing them to relevant content or collecting their information to forward to a salesperson. In the near future, we plan for it to be able to generate quotations, check stock availability, and send orders. ### 33. Effortless Bot Building with Intuitive UI **Rating:** 5.0/5.0 stars **Reviewed by:** Lyno N. | CEO/ FOUNDER, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Botpress?** I really like how simple Botpress is to use, and the UI is great. The documentation describes things well, making it easier for me to build bots with less code. The initial setup of Botpress was very easy. **What do you dislike about Botpress?** Nothing **What problems is Botpress solving and how is that benefiting you?** Botpress solves the problem of building bots with less code, making it easier to do. ### 34. Great platform to generate an customizable customer support chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Ketan K. | Assistant Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2025 **What do you like best about Botpress?** I like the most about the Botpress is we can easily create an customizable chatbot by using Botpress also we can provide our custom data such as from website and documentation for bot training purpose. It also include inbuilt flow builder and artificial intelligence. It is very easy to implement and for integration. **What do you dislike about Botpress?** As of now I don't think Botpress has any disadvantages. It provides all the feature as per our requirement for chatbot creation. **What problems is Botpress solving and how is that benefiting you?** The problem of creation of chatbot by using custom data such as data from website and documentation is solved by using Botpress. It helped us to create this bots and get our work done. Botpress is very easy to use integrate. ### 35. Effortless Chatbot Building with Botpress **Rating:** 4.5/5.0 stars **Reviewed by:** Ben U. **Reviewed Date:** January 21, 2026 **What do you like best about Botpress?** I like the Botpress Studio. It's very easy to build a bot in a very organized studio. The different options like creating variables are very helpful, and having so many different cards to choose from makes it easy to build a bot. The initial setup of Botpress was very easy too. **What do you dislike about Botpress?** I think it would be very helpful to connect Autonomous Nodes with regular ones. **What problems is Botpress solving and how is that benefiting you?** I use Botpress to improve customer support, allowing us to answer questions even on weekends and after business hours. ### 36. Easy Integration, Exceptional Support **Rating:** 4.0/5.0 stars **Reviewed by:** MUVIA S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Botpress?** I love the ease of deployment and configuration of Botpress. I appreciate the ability to integrate multiple applications. The team is available to provide advice on their Discord. **What do you dislike about Botpress?** Improve personalization, add form. Be able to develop or integrate forms ourselves to collect user information. The high price **What problems is Botpress solving and how is that benefiting you?** I use Botpress to respond to user requests and highlight services. ### 37. A Flexible AI Chatbot Builder with Strong Customization Options **Rating:** 4.5/5.0 stars **Reviewed by:** Suraj T. | Customer Success Engineer - 1, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Botpress?** What I liked best about Botpress was how easy it was to design conversations using the visual flow builder. It didn’t require deep coding knowledge, but still gave flexibility when customization was needed. I also liked that it connected with multiple channels like websites, Slack, or WhatsApp without too much extra work. The AI features, combined with rule-based flows, made it possible to handle both simple FAQs and more complex conversations effectively. **What do you dislike about Botpress?** There wasn’t much to dislike, but in the beginning there was a small learning curve—especially when setting up advanced integrations. Some of the documentation felt too high-level at that time. However, once I got familiar with the platform, these challenges turned into strengths because of the flexibility it offered **What problems is Botpress solving and how is that benefiting you?** In my previous organization, Botpress helped automate repetitive customer queries through self-service chatbots. Instead of support engineers handling the same basic questions, the bot guided users instantly and escalated only the complex cases. This reduced response times, improved customer satisfaction, and freed our team to focus on critical issues. The ability to integrate across multiple channels also meant customers could reach support in the way that suited them best. ### 38. Feature-Rich and Consistently Impressive **Rating:** 4.0/5.0 stars **Reviewed by:** Charles F. | CEO I guess, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Botpress?** I find it highly intriguing and use it consistently. It offers a lot of features and has given access to numerous people, all of whom appreciate it. **What do you dislike about Botpress?** It’s really expensive, but aside from that, I don’t really have any other dislikes. **What problems is Botpress solving and how is that benefiting you?** It helps with research, and it's someone you can go to for advice. ### 39. Nice tool to build AI Chatbots with complex workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Botpress?** The platform offers highly configurable workflows, allowing for a great deal of customization. Its logs management system is well defined, which is especially helpful when building and monitoring workflows. The inclusion of built-in agents makes it easier to manage conversations efficiently. Additionally, there are numerous built-in functionalities that further enhance its usability. **What do you dislike about Botpress?** The platform has a steep learning curve, which can make it challenging to get started. Additionally, the system prompts have specific behaviors that are not clearly documented, so you have to discover them on your own—there are even some bonus features that aren't mentioned anywhere else. Managing logs for production chatbots could be significantly improved, and the analytics features also have a lot of room for enhancement. **What problems is Botpress solving and how is that benefiting you?** Building AI Chatbots for my websites ### 40. Botpress Review **Rating:** 3.5/5.0 stars **Reviewed by:** Dwaipayan B. | Associate Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Botpress?** It's Low code capability and drag and drop interface of creating flows, I find it very handy because I can see how the flow is getting formed stepwise. Also it supports a lot of LLMs in it so it also makes it easier to build out advanced level flows **What do you dislike about Botpress?** The support is available only to paid customers, also sometimes to create a complex flow, it becomes very hard to understand and use the tools provided. **What problems is Botpress solving and how is that benefiting you?** Botpress is helping me to create Customer Self-service chatbots and integrate them with applications, removing the need of a 24x7 human to sit and chat and solve the minor issues ### 41. Botpress Services Review **Rating:** 4.5/5.0 stars **Reviewed by:** Umar Z. | Machine Learning Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Botpress?** I have been using Botpress for my Chatbot client for the last 1 months. The main plus point of this platform are: It is quite friendly to build and easy to navigate, everything is on your thumbstep. The 2nd and the most important feature of botpress is it's AI integration in fast and feasible way. I have used many other bot platforms but Integration of AI and LLMs here in Botpress is unmatchable. Although a lot of things need to be improved like processing time, yet as a day to day user, I highly recommend this. Other important things, the developers team at Botpress is integrating new tools to the platform on daily basis. With every passing day, new AI automation tools and agents are coming and Botpress is a champion in integrating all these. Users can integrate make.com(an efficient automation tool), twilio(communication tool) and other GenAi tools as well. **What do you dislike about Botpress?** Botpress has limited its functionalities for free-tier users which I think is an issue for the new builders. However, if we think from their angle, they are right, they have to manage all the LLMs, APIs and integration, and eventually, everything has a cost associated with it. Second issue I face is, sometimes when the workflow structure becomes complex, the processing speed reduces. **What problems is Botpress solving and how is that benefiting you?** Botpress is solving the following problems and is useful for me: 1) No or Low-code AI agent platform, easy for me having no coding background. If I have just a solid idea and Botpress, I can build a complete Saas application, thats an amzing thing. 2) Easy to use even for a non-tech guy. Everyone can make chatbots, agents, and automation assistants 3) Large Community and complete guidance on Discord server. 4) Last and the most important thing, it can integrate almost every AI tool. Imagine the impact! ### 42. Powerful, Easy‑to‑Implement AI Platform with Outstanding Support **Rating:** 3.5/5.0 stars **Reviewed by:** Nadia N. | Freelance Interior Stylist & Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Botpress?** Botpress offers a smooth ease of implementation — I was able to go from concept to a functioning AI agent in days, thanks to its intuitive flow builder and clear documentation. Using it weekly feels seamless and the platform’s stability means I can easily iterate and deploy updates without interruptions. **What do you dislike about Botpress?** While powerful, onboarding more complex automations can still require trial‑and‑error — especially when I’m pushing for highly customized integrations. I’d love to see more pre‑built templates for creative industries, so less time is spent building from scratch and more on refining the experience. **What problems is Botpress solving and how is that benefiting you?** Botpress helps me to batch and repurpose creative‑driven content ideas across multiple platforms. It also automates customer support and internal data requests — cutting manual workload and response times significantly. The ease of iteration means I can update workflows daily based on feedback which had positive effect and the overall customer experience. ### 43. Effortless Chatbot Creation with Botpress **Rating:** 5.0/5.0 stars **Reviewed by:** Astr S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Botpress?** I find Botpress easy to learn and appreciate how visual the studio version is. The initial setup was also easy, which I value. **What do you dislike about Botpress?** nothing actually, but maybe it could better some of its integrations **What problems is Botpress solving and how is that benefiting you?** I use Botpress for creating chatbots for websites, helping them reach full info. ### 44. Great but needs more decent customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Wadie B. | front end developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Botpress?** I like how its community is very supportive. **What do you dislike about Botpress?** The support team usually takes longer to answer. **What problems is Botpress solving and how is that benefiting you?** The need for customer to send e-mails / needing human intervention to make Salesforce requests. ### 45. Effortless Chatbot Development with Integration Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Botpress?** I use Botpress to build chatbots, and I like that it allows for easy development with less coding involved. I appreciate the integrated code in the workflow and the smooth GPT integration, which enhances the chatbot capabilities. The initial setup of Botpress was smooth, making it user-friendly from the start. **What do you dislike about Botpress?** AI issues with data extraction **What problems is Botpress solving and how is that benefiting you?** Botpress makes chatbot development easy with less coding, streamlining the process. ### 46. A Powerful and User-Friendly Conversational AI Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham J. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Botpress?** Botpress provides a flexible, no-code environment to build advanced chatbots quickly. Its intuitive UI, pre-built modules, and open-source foundation make it easy for both developers and non-developers to create and deploy conversational AI solutions. Integration with channels like Slack and Facebook is seamless, and the workflow management tools save a lot of time. **What do you dislike about Botpress?** Documentation could be improved for advanced use cases, and the initial learning curve can feel a bit steep for non-technical users. More onboarding guides would be helpful. **What problems is Botpress solving and how is that benefiting you?** Botpress is solving the problem of complex chatbot development by providing an intuitive, no-code platform that enables rapid deployment of conversational AI solutions. This benefits our team by significantly reducing development time, allowing non-technical users to contribute to bot creation, and providing seamless integration with multiple channels, which has improved our customer engagement and support efficiency. ### 47. Easy Custom Integrations That Fit Our Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** João Pedro A. | Tech Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Botpress?** I like the way I can build custom integrations. **What do you dislike about Botpress?** The way variables are handled sometimes causes bugs. **What problems is Botpress solving and how is that benefiting you?** Botpress makes it easier to build AI agents. ### 48. Highly Customizable Workflows with Strong Auditability and Security Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Botpress?** customization and specific workflows. also auditable and security compliant **What do you dislike about Botpress?** A lot of trouble with integrations. the agentic systems could often use them where as some were unusable manually. **What problems is Botpress solving and how is that benefiting you?** Ability to code AI and workflow processes with minimal code ### 49. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Julian W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Botpress?** The implementation of AI. Also https://www.botpress.com/docs has been very helpful for me. **What do you dislike about Botpress?** Nothing big. But I kinda miss the details about the AI costs. Like how are these costs build up, is it only the chatbot or is the database documentation also part of it and how big of an influence are both? **What problems is Botpress solving and how is that benefiting you?** I made a chatbot for my dad's company. ### 50. BotPress is an advantageous tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Sumarie N. | Author | Freelancer , Writing and Editing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Botpress?** The ability to create AI bots for several applications, such as customer service, recommendations, and marketing, which helps in responding to messages even when you are unavailable. **What do you dislike about Botpress?** Due to limitations in certain areas, the bot is unable to fully comprehend the data I am providing. **What problems is Botpress solving and how is that benefiting you?** Addressing potential customer inquiries and providing catalog recommendations. ## Botpress Discussions - [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes - [Is it possible to translate the backend to german? Some of our clients would prefer that.](https://www.g2.com/discussions/31311-is-it-possible-to-translate-the-backend-to-german-some-of-our-clients-would-prefer-that) - 1 comment, 1 upvote - [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments - [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments - [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments - [View Botpress pricing details and edition comparison](https://www.g2.com/products/botpress/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+13%3A22%3A38+-0500&secure%5Bsession_id%5D=02d0b49e-1259-4980-b738-78160ef0a0dd&secure%5Btoken%5D=019888f83bb95f5774a8163de1d3da7ece25166a1e1f0ced9252b33b048bd875&format=llm_user) ## Botpress Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Botpress Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Scalability and Performance - Generative AI Infrastructure** - AI High Availability - AI Model Training Scalability - AI Inference Speed **Prompt Engineering - Large Language Model Operationalization (LLMOps) ** - Prompt Optimization Tools - Template Library **Inference Optimization - Large Language Model Operationalization (LLMOps)** - Batch Processing Support **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Self-Service Experience** - Knowledge Base - Mobile Optimization - Personalization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Cost and Efficiency - Generative AI Infrastructure** - AI Cost per API Call - AI Resource Allocation Flexibility - AI Energy Efficiency **Model Garden - Large Language Model Operationalization (LLMOps)** - Model Comparison Dashboard **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Integration and Extensibility - Generative AI Infrastructure** - AI Multi-cloud Support - AI Data Pipeline Integration - AI API Support and Flexibility **Custom Training - Large Language Model Operationalization (LLMOps)** - Fine-Tuning Interface **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security and Compliance - Generative AI Infrastructure** - AI GDPR and Regulatory Compliance - AI Role-based Access Control - AI Data Encryption **Application Development - Large Language Model Operationalization (LLMOps) ** - SDK & API Integrations **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Usability and Support - Generative AI Infrastructure** - AI Documentation Quality - AI Community Activity **Model Deployment - Large Language Model Operationalization (LLMOps) ** - One-Click Deployment - Scalability Management **Guardrails - Large Language Model Operationalization (LLMOps)** - Content Moderation Rules - Policy Compliance Checker **Model Monitoring - Large Language Model Operationalization (LLMOps)** - Real-Time Performance Metrics **Security - Large Language Model Operationalization (LLMOps)** - Access Control Management **Gateways & Routers - Large Language Model Operationalization (LLMOps)** - Request Routing Optimization **Automation** - Customer Interaction Automation - Feedback Collection - 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