The G2 on BlueSnap

BlueSnap Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find BlueSnap to be highly user-friendly, making online payment processing quick and straightforward. (6 mentions)

Users commend BlueSnap's responsive customer support, appreciating the quick and effective help provided for inquiries. (4 mentions)

Users value the easy payment integration of BlueSnap, enjoying low costs and reliable, secure transactions. (4 mentions)

Users value the user-friendly reporting features of BlueSnap, enhancing visibility and management of transactions. (4 mentions)

Users appreciate the easy payments with BlueSnap, valuing its seamless integration and competitive transaction-focused pricing. (3 mentions)

Users value the easy integrations of BlueSnap, streamlining transaction tracking across multinational operations seamlessly. (1 mentions)

Users highlight access limitations with BlueSnap, particularly regarding API control and multi-currency payouts. (4 mentions)

Users face limited international support, facing restrictions on card payments and difficulties with currency payouts. (3 mentions)

Users experience transaction issues with BlueSnap, facing international payment restrictions and transaction rejections. (3 mentions)

Users express frustration over limited international access, facing issues with card payments and transaction rejections. (2 mentions)

Users note the missing features in BlueSnap, particularly regarding API control and regional capabilities. (2 mentions)

Top Pros or Advantages of BlueSnap

1. Ease of Use

Users find BlueSnap to be highly user-friendly, making online payment processing quick and straightforward.

See 6 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Mindlessly easy"

What do you like about BlueSnap?

Payment button on invoices makes it super easy for clients that prefer e-checks or credit cards.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward, very reasonably priced solution."

What do you like about BlueSnap?

BlueSnap just works. The cost is basically just the transaction fees as well, which makes BlueSnap very competitive compared to competitors that charg

2. Customer Support

Users commend BlueSnap's responsive customer support, appreciating the quick and effective help provided for inquiries.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Reliable long time partner"

What do you like about BlueSnap?

Reliable payments. Good reporting and tracking. Great support.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward, very reasonably priced solution."

What do you like about BlueSnap?

BlueSnap just works. The cost is basically just the transaction fees as well, which makes BlueSnap very competitive compared to competitors that charg

3. Payment Processing

Users value the easy payment integration of BlueSnap, enjoying low costs and reliable, secure transactions.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Mindlessly easy"

What do you like about BlueSnap?

Payment button on invoices makes it super easy for clients that prefer e-checks or credit cards.

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Reliable long time partner"

What do you like about BlueSnap?

Reliable payments. Good reporting and tracking. Great support.

4. Reporting

Users value the user-friendly reporting features of BlueSnap, enhancing visibility and management of transactions.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Reliable long time partner"

What do you like about BlueSnap?

Reliable payments. Good reporting and tracking. Great support.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Above & Beyond Comprehensive Service & Support"

What do you like about BlueSnap?

Dedicated Account Manager, who knows our business, and which BlueSnap services are the right fit for us Scheduled bi-weekly check-ins for support and

5. Easy Payments

Users appreciate the easy payments with BlueSnap, valuing its seamless integration and competitive transaction-focused pricing.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Mindlessly easy"

What do you like about BlueSnap?

Payment button on invoices makes it super easy for clients that prefer e-checks or credit cards.

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Reliable long time partner"

What do you like about BlueSnap?

Reliable payments. Good reporting and tracking. Great support.

6. Easy Integrations

Users value the easy integrations of BlueSnap, streamlining transaction tracking across multinational operations seamlessly.

See 1 mentions

See Related User Reviews

Mohamed K.

Small-Business (50 or fewer emp.)

5.0/5

"Accuracy and ease of transactions"

What do you like about BlueSnap?

It supports over 100 currencies, 29 languages, and numerous payment methods (credit cards, digital wallets like Apple Pay and Google Pay, and local pa

Top Cons or Disadvantages of BlueSnap

1. Access Limitations

Users highlight access limitations with BlueSnap, particularly regarding API control and multi-currency payouts.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Above & Beyond Comprehensive Service & Support"

What do you dislike about BlueSnap?

BlueSnap does not yet use 3DS 2.2, which we require for our UK and EU markets and websites BlueSnap is not a Merchant of Record, so we are unable to

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward, very reasonably priced solution."

What do you dislike about BlueSnap?

BlueSnap is a payment processor. It's not a complete all-in-one solution. This is ok though! That's why you look to see who their partners are and int

2. Limited International Support

Users face limited international support, facing restrictions on card payments and difficulties with currency payouts.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Above & Beyond Comprehensive Service & Support"

What do you dislike about BlueSnap?

BlueSnap does not yet use 3DS 2.2, which we require for our UK and EU markets and websites BlueSnap is not a Merchant of Record, so we are unable to

Madara S.

Mid-Market (51-1000 emp.)

4.5/5

"Great solution for multi-national companies"

What do you dislike about BlueSnap?

- The are restrictions on payouts made in various currencies for the same entity, based on transaction volume. It would be helpful to receive payouts

3. Transaction Issues

Users experience transaction issues with BlueSnap, facing international payment restrictions and transaction rejections.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Above & Beyond Comprehensive Service & Support"

What do you dislike about BlueSnap?

BlueSnap does not yet use 3DS 2.2, which we require for our UK and EU markets and websites BlueSnap is not a Merchant of Record, so we are unable to

Madara S.

Mid-Market (51-1000 emp.)

4.5/5

"Great solution for multi-national companies"

What do you dislike about BlueSnap?

- The are restrictions on payouts made in various currencies for the same entity, based on transaction volume. It would be helpful to receive payouts

4. Limited International Access

Users express frustration over limited international access, facing issues with card payments and transaction rejections.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Above & Beyond Comprehensive Service & Support"

What do you dislike about BlueSnap?

BlueSnap does not yet use 3DS 2.2, which we require for our UK and EU markets and websites BlueSnap is not a Merchant of Record, so we are unable to

Rahul s.

Enterprise (> 1000 emp.)

5.0/5

"Very well managed and integrating credit card payment platform"

What do you dislike about BlueSnap?

Restriction related to international card payments and sometimes rejection of transactions

5. Missing Features

Users note the missing features in BlueSnap, particularly regarding API control and regional capabilities.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Above & Beyond Comprehensive Service & Support"

What do you dislike about BlueSnap?

BlueSnap does not yet use 3DS 2.2, which we require for our UK and EU markets and websites BlueSnap is not a Merchant of Record, so we are unable to

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward, very reasonably priced solution."

What do you dislike about BlueSnap?

BlueSnap is a payment processor. It's not a complete all-in-one solution. This is ok though! That's why you look to see who their partners are and int

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Verified User in Computer Software

Small-Business (50 or fewer emp.)

10/12/2018

"recommended payment gateway for israel users"

5/5

What do you like best about BlueSnap?

There are very few payment gateway api's that are supported in Israel and this is one of the good ones.

Very convenient javascript API, and the minimal PCI compliant is required even for a hosted solution. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

Bluesnap do a through check on the company before you can open a production account (which is perfectly understandable) what annoyed me a bit that they one time suspended my account (after it was already in production) cause they needed me to supply additional information about my company.

I felt like a proper warning should have been given and not suspending and causing down time for a production app. Review collected by and hosted on G2.com.

Chris E.

Vice President of Finance

Mid-Market (51-1000 emp.)

10/9/2018

"BlueSnap is great for handling software and other intangible item sales."

4/5

What do you like best about BlueSnap?

BlueSnap works great for selling software and other intangible items. The fees are reasonable and the reporting information is generally good. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

I don't like how sales paid by PayPal are handled and the fraud controls for hardware sales could be stronger. They also changed the detailed sales report without notice and it was difficult to regain access to the original format. Review collected by and hosted on G2.com.

Recommendations to others considering BlueSnap:

Make sure to have fraud controls in place for hardware sales.

Understand the additional complexity by accepting payments via PayPal.

BlueSnap is a great product for the money. Review collected by and hosted on G2.com.

What problems is BlueSnap solving and how is that benefiting you?

BlueSnap allows us to process high volumes of software sales without the burden of hiring extra employees. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

5/20/2019

"Good product"

4/5

What do you like best about BlueSnap?

This product is very easy to setup and start using. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

I have not found anything I dislike about this product yet. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/13/2018

"Great payment gateway for online, high volume business"

4.5/5

What do you like best about BlueSnap?

The BlueSnap team is very responsive and have built a very feature rich payment gateway (easy mulit-currency, multi-acquirer) that is competitive with the best gateways out there. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

Reporting being delayed 3 hours (so not seeing real time transactions) is not ideal. Review collected by and hosted on G2.com.

Recommendations to others considering BlueSnap:

I've used a number of payment gateways and BlueSnap would be the one I go back to, if I ever need to pick a gateway again. Review collected by and hosted on G2.com.

What problems is BlueSnap solving and how is that benefiting you?

We're using BlueSnap as our payment gateway, at a super competitive rate compared to all the other gateways out there, with good fraud tools and fast performance (and an integration with Zuora). Review collected by and hosted on G2.com.

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

5/1/2019

"Excellent support. Very fast and easy to integrate."

5/5

What do you like best about BlueSnap?

Great support team. Fast in communication Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

I have nothing to complain. So far so good Review collected by and hosted on G2.com.

Response from Marielle Mekkaoui of BlueSnap

edit

Hi there, thanks so much for taking the time to review our product. We appreciate your positive feedback and are pleased that our solution is helping solve you and your customers payment needs!

Stephen M.

Director of Analytics & Accountability

Small-Business (50 or fewer emp.)

11/14/2018

"Great product"

4.5/5

What do you like best about BlueSnap?

I like that it notifies me everyday and I can get reports. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

It was initially harder to set up than I originally thought Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

10/7/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Not very good, if there was any alternative - I would switch, home that one day"

1.5/5

What do you like best about BlueSnap?

Nice customer support - I mean fast reply, this doesn't mean that they solve the things fast or do something with te features request Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

Lack of features, too many bugs, very slow in the reports part - sometimes it's so small that it will never load the page. Review collected by and hosted on G2.com.

Response from Marielle Mekkaoui of BlueSnap

edit

Hi there, we are very sorry to hear this! At BlueSnap, we are constantly looking for ways to improve our solution. We'd love to be able to uncover more of the areas you described you are unhappy with. Please send us an email at social at bluesnap dot com so that we can better understand your feedback. Thanks!

Verified User in E-Learning

Small-Business (50 or fewer emp.)

10/4/2018

"So far flawless"

4.5/5

What do you like best about BlueSnap?

The account was easy to setup. It's also fairly easy to find all the important settings and reports. I also find it fairly straightforward to integrate it with clickfunnels. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

If I make less than $2500 within a year there's a monthly fee of $75. Review collected by and hosted on G2.com.

Response from Marielle Mekkaoui of BlueSnap

edit

Thanks so much for the positive feedback. We love having you as a BlueSnap customer!

Verified User in Real Estate

Mid-Market (51-1000 emp.)

11/14/2018

"Looking forward to a long standing relationship with BlueSnap"

4/5

What do you like best about BlueSnap?

Customer support's awesome response time and attention to detail. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

That they do not provide a detailed monthly billing statement. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

10/4/2018

"Easy to understand and easy to engage\integrate"

4.5/5

What do you like best about BlueSnap?

Easy to engage and integrate with their platform, very detailed and well defined documentation and help, very responsive support center. Review collected by and hosted on G2.com.

What do you dislike about BlueSnap?

The subscription plan concept, as it is more suitable to real product merchant than SaaS based service, the concept of shopper, order, card, product, contract are not from SaaS world, a little bit confusing.

Invoice mechanism is totally not what SaaS users understand. Review collected by and hosted on G2.com.