Blazeo is an omni-channel lead conversion platform. Their core products/services include: • 24/7 Managed Live Chat – Live chat operators (human agents) available around the clock on the client’s website to engage visitors and capture leads​. This service converts website visitors into leads by answering questions in real time and collecting contact information. Blazeo originally built its business on this live chat lead capture service. • AI Chatbot – An AI-powered chatbot that can handle inquiries and qualify leads automatically. Blazeo recently introduced a Generative AI chat agent to automate customer interactions, handle common queries, and help capture leads at scale​. This chatbot works alongside human agents to ensure no visitor’s question goes unanswered, even with high volumes. • Voice Call Center Services – A call answering and outbound calling service to handle phone leads. Blazeo’s call center team can take inbound calls from prospects (acting as a 24/7 receptionist) and even perform outbound follow-up calls or campaigns​. This helps businesses capture leads who prefer calling and ensures phone inquiries are never missed. • Appointment Scheduling – A service to schedule appointments or consultations with qualified leads on behalf of the client. When a chat or call results in an interested prospect, Blazeo can book that prospect into the business’s calendar​. This streamlines the hand-off of leads by securing a meeting or call, increasing the chance of conversion. • Retainer Signing Services – Blazeo even helps with closing the deal for certain industries (notably law firms) by facilitating retainer agreement signing​. In contexts like legal services, once a lead is qualified, Blazeo can guide them through signing up (e.g. signing a contract or retainer) to become a paying client. This essentially turns leads into customers for the business. • SMS Communication Tools – Two-way text messaging capabilities to engage and follow up with leads via SMS​. Blazeo can capture phone numbers and continue the conversation or reminders through text, fitting the preferences of many customers and ensuring leads are nurtured on multiple channels.