The initial communication was professional, and the requirements and transaction were discussed clearly before the agreement was signed. We don't like nothing from them untill if they send our $1,500 USD Review collected by and hosted on G2.com.

What do you dislike about Black Book Research?

Our main concern has been the unresolved payment and data-quality dispute after delivery. We offered to review specific records and provide replacements in accordance with the agreed terms, but the dispute continued despite our additional verification and rework. Review collected by and hosted on G2.com.

Recommendations to others considering Black Book Research:

Businesses considering a transaction should clearly document the validation methodology, payment conditions, replacement obligations, and dispute-resolution process in the agreement before proceeding. Both parties should also agree in advance on how disputed records will be identified and reviewed. Be professional Doug. Review collected by and hosted on G2.com.

What problems is Black Book Research solving and how is that benefiting you?

Our experience with Black Book Research involved a business-to-business data transaction. We provided a business contact database under a signed agreement. After delivery, concerns were raised regarding data quality and email validation. We attempted to address these concerns through the agreed verification and replacement process, but the matter has remained unresolved. As a result, the transaction has not provided the expected commercial outcome for our company. Review collected by and hosted on G2.com.

ER

Elizabeth R.

Clinical Director

9/2/2022

"Trusted, accurate and unbiased healthcare research"

5/5

What do you like best about Black Book Research?

We can count on Black Book's unbiased market research reports. Unlike their competitors in the healthcare space, Black Book isn't funded by the commissions of HIT vendors seeking a high rating (pay for play). The Black Book reports are very detailed in multiple key performance indicators and of most value to investors, quality assurance managers, and those dedicated to patient care improvements. Also, Black Book's research pricing is affordable to single providers and hospitals of all sizes. They are also awesome to work with and their custom projects are spot on research. Review collected by and hosted on G2.com.

What do you dislike about Black Book Research?

We had a hard time getting our project prioritized as urgent. We realize they are in great demand and they keep buyer costs down by efficiency. We would have paid much more if we could have had our custom research performed more expediently. Review collected by and hosted on G2.com.

What problems is Black Book Research solving and how is that benefiting you?

Black Book is independent of vendor $ support they rate. The firm isn't at the mercy of the vendors and consultant companies that buy a top rating as they can with their competitors. You can count on unbiased research including large numbers of users rating their customer experience from Black Book. It is important to know what actual users find satisfying or not in their current IT vendors. The problem in the industry has been other research companies have called for the opinions of 6-10 CIOs indicated by the vendor as satisfied clients, and then charge the vendors a ridiculous amount for the honor. Black Book surveys thousands of hands-on users and their results are consistently unbiased. Review collected by and hosted on G2.com.