BILL AP/AR Reviews & Product Details

The payments for the AP function are easy to manage, and they end up where they are supposed to when they are supposed to Review collected by and hosted on G2.com.

When I last used the system, the data would sync over to QuickBooks Online, but the attachments would not. So if a report in QBO had a transaction I wanted more detail on, I had to source the image in a different system. I did not like having to work in two parallel systems to manage the same data. Review collected by and hosted on G2.com.

I love how easy to use it is and how friendly it is with everything. It's very straightforward if you want to take a look into something. Especially making payments, I think the AP part is the one that I am the happiest with because it saves a lot of time. Even creating a new vendor to add new invoices to that customer is pretty useful. Review collected by and hosted on G2.com.

I would love to see improvements in merging vendors. It's a hassle when the vendor details don't work because of payment details or address errors, you have to create a new vendor for that transaction instead of changing it within the existing vendor. It's especially frustrating when the payment details are wrong the first time. Review collected by and hosted on G2.com.

I love the ease of connectivity and integration with QuickBooks, which makes the setup super straightforward without needing our CSM’s help. I like having multiple tabs for different companies, which isn't usually offered by a lot of platforms—no need for multiple logins for different companies. Also, the credit card system is so awesome. After making a purchase with a bill.com card, I just upload the receipt, and it leverages AI to fill out a lot of details for me, then I choose the budget and category, and I'm done. It's super fast, about three seconds for each expense, which is really hard to find in the industry. Review collected by and hosted on G2.com.

I think that there have been some issues regarding security. There was a moment where I was using the correct credentials, but because I was signing in on a new device, it would block it. It blacklisted me, but it wasn't notifying the end user that this was what was happening. It just said the credentials were incorrect. In reality, when I logged back into the other computer it was familiar with, the credentials were correct. It did cause a day of issues because I had to talk to their support team. But I didn't like that. Review collected by and hosted on G2.com.

I like using BILL AP/AR because it serves as a one stop shop for the majority of our finance needs, which is really helpful. I appreciate the payment status tracking feature, as it allows for more accurate cash forecasting. The overviews on vendor expense trends make it simple to see month over month or year over year changes in vendor spend, assisting with identifying areas where expenses can be reduced or if budgetary changes are needed. Additionally, the ease and accessibility for our employees is fantastic, enabling them to simply manage their individual budgets, submit for reimbursements, and easily upload receipts and code their own transactions. From what I understand, the initial setup was simple and straightforward. Review collected by and hosted on G2.com.

I don't like that the AR side does not provide a failed send notice when an invoice is sent. This leads to delayed payments and a prolonged collections process. Review collected by and hosted on G2.com.

I find BILL AP/AR to be a very easy software program to use. It's very user-friendly and integrates great with Sage Intacct, Expensify, and TravelPerk. I love that we use it to track our travel expenses through TravelPerk. The integration with Sage Intacct and Expensify means we don't have to manually enter things multiple times, which saves us a lot of manual input effort. The software also helps us manage incoming bills, outgoing invoices, and employee reimbursements efficiently through ACH, eliminating the need for cutting checks. Additionally, I like how it automatically sends reminders when invoices are past due. We have also started using the spend expense feature, which we love because it consolidates expenses onto one main credit card, while still allowing us to track spending easily by setting up separate credit card numbers for various transactions. The initial setup was very easy, and the support we received from the BILL AP/AR team was really helpful. Its overall integration and ease of use have made it a valuable tool for our daily operations. Review collected by and hosted on G2.com.

Nothing really Review collected by and hosted on G2.com.

The tool is a great way to view all invoices and send payments when desired. The ease of paying bills is the best feature of the device. I also appreciate that if their is a delay in payment, the system sends out alerts. Review collected by and hosted on G2.com.

You have to have a license to use bill.com, where all our bills are stored. Therefore, you must go into Bill.com to review during an audit. The same issue arises at month's end; you have to look in two different systems to review the final numbers and confirm everything was entered correctly.

We also get payments from customers using Bill. It is not user friendly to collect or connect. Every time I go to connect it logs me into the AP system and I am unable to connect. I have reached out to the customer team with no help. Review collected by and hosted on G2.com.

It streamlines our invoice processing, strengthens internal controls through clear approval routing, and provides a transparent audit trail. The system has significantly reduced paper-based processes and increased efficiency. Additionally, the ability to process payments from anywhere offers valuable flexibility and supports timely approvals. Review collected by and hosted on G2.com.

At times, the system requires manual adjustments, particularly for returned payments or when payments and cancellations fall into two separate fiscal years. Year-end processing can require additional review and corrections. While the platform is generally reliable, it is not entirely error-free and occasionally requires manual intervention to ensure accuracy. Review collected by and hosted on G2.com.

It's easy to upload invoices and see the status Review collected by and hosted on G2.com.

The financing criteria for invoices are not clear. It stated that I have 100K of financing available, but it does not allow me to finance that much. Also the credit card limit is not clear or able to increase. The customer support is not easy to contact and get a straight answer. Review collected by and hosted on G2.com.

I like that BILL AP/AR is fairly easy to use and also very easy to train my staff on it. I appreciate the feature where it consolidates all my invoices in one place and allows me to sort by vendor and search for invoices within each vendor. I like having the option to see which payments are scheduled to go out, have already been paid, or are even canceled. It also has a summary dashboard on the very front, which I find useful. The recognition feature when uploading invoices is helpful because it picks out all the invoice and payment dates, which helps alleviate repeating or entering the same information and is a big time saver. This also reduces manual errors as I just need to check what's on the invoice against what's already been picked up, then click save invoice. I also found the initial setup very easy, just setting it up and adding users with their respective settings was straightforward. Review collected by and hosted on G2.com.

I think it's just the reporting aspect. Sometimes I need some ad hoc report. For example, I want to pull a vendor showing a history of all the invoices along with if I wanna put in fields of invoice day, due date, when accounts were set to, and going as far back as possible, like, a history. Right now, there isn't a fast and easy way that BILL AP/AR has that. It does have the capability to, like, run a specialized report. Which can get frustrating sometimes. If our vendors come out and said, 'hey, I need to do AR installation,' especially when I have a particular vendor with hundreds of invoices monthly. Review collected by and hosted on G2.com.

BILL does a great job centralizing and streamlining our AP and AR processes in one platform. It significantly reduces manual work by automating invoice capture, approval workflows, and payment processing. The visibility into payment status and cash flow is especially helpful, and the integration with our accounting system keeps everything aligned and efficient. While no software is perfect, BILL has meaningfully improved our operational efficiency and provided a reliable structure for managing payables and receivables at scale. Review collected by and hosted on G2.com.

While BILL is very effective overall, there are occasional usability, syncing, and workflow limitations that can require workarounds, especially for more complex approval structures or reporting needs. Some areas of the interface could be more intuitive, and deeper customization in reporting would be helpful. That said, these are incremental improvements rather than major issues, and the platform still delivers strong value for managing AP/AR processes efficiently. Review collected by and hosted on G2.com.