Hi Jeffrey,

Thank you for this review! Hearing that BetterUnite made giving fun for your supporters, and that the silent auction delivered, is exactly what we hope for. We're also grateful you've been recommending us to other fundraisers.

Your idea to automatically mark a campaign as funded once it reaches its goal, updating the graphic and title for you, is a great one, and we're passing it along to our product team. In the meantime, our support team is happy to help make that step faster at support@betterunite.com.

We can't wait to see how you grow with BetterUnite.

The BetterUnite Customer Success Team

We are absolutely here for the Rimac reference, consider that officially stolen for our next team meeting 🏎️ Thank you so much for this thoughtful review!

We're thrilled that BetterUnite feels intuitive and that the grant interface and event tools are working hard for you. That's exactly what we're going for,  a platform you can actually sit down and use without needing a manual.

Your feedback on the giving history snapshot and Android optimization is genuinely helpful. We're always working to improve reporting flexibility and mobile experience, so keep that feedback coming. 

Thanks for being part of the BetterUnite community, and for keeping us on our toes. We love that we're helping you stay organized in a way that fits your budget. That matters a lot to us.

The BetterUnite Customer Success Team

Hi Dannie,

Thank you so much for this thoughtful review and for taking the time to share your experience! We're thrilled to hear that BetterUnite has been able to support your Events, Membership, Donor strategy, Email, and Automation needs all in one place, and at a price point that makes sense for nonprofits. That's exactly the gap we set out to fill, so feedback like yours means a lot to our team.

We also really appreciate you flagging the areas for improvement. We're continuously investing in our email platform, and your input helps us prioritize what to build next. And we hear you on the QuickBooks integration. We'd love to work with you directly to see if there's a smoother path for your specific setup, or to pass your use case along to our product team as we refine that integration.

If you're open to it, please reach out to our support team at support@betterunite.com so we can dig into both of these areas with you. We're grateful to have you as a BetterUnite customer and look forward to continuing to make the platform even better!

BetterUnite Customer Success Team

Hi Karen,

Thank you so much for this review! We're thrilled the platform feels intuitive and that our support team has been there whenever you've needed it.

We also appreciate your thoughtful take on processing fees. Giving organizations flexibility, whether donors cover the cost or the organization does, is something we care about, and it's great to hear the value feels right for your team.

Thank you for being part of the BetterUnite community!

The BetterUnite Customer Success Team

Hi,

Thank you so much for this wonderful review! We're so glad to hear that the high-level features, event management, reporting, and integrations, are all coming together to make your day-to-day easier and more efficient.

It's especially great to hear how much of an impact the Virtuous integration has had for your organization. Eliminating manual exporting/importing and reducing the risk of user error is exactly the kind of time-saving benefit we hope our integrations provide, so it's rewarding to know it's making a real difference for your team.

Thank you for taking the time to share your experience, and for being part of the BetterUnite community. We'll keep working hard to make sure the platform continues to meet and exceed your expectations!

Thank you for taking the time to share your experience! Eliminating double gift entry between BetterUnite and Virtuous is exactly the kind of time-saving win we love to hear about,  that's hours back in your team's day.

We appreciate your honesty about the learning curve. Switching platforms always comes with an adjustment period, and we know that muscle memory from a previous system is real. If there are specific workflows that still feel clunky, our customer success team would love to dig in with you, sometimes there's a faster path we can point you to.

Thanks again for trusting BetterUnite, and we're glad the Virtuous sync is working hard for you!

BetterUnite Customer Success Team

Hi Madelyn,

Thank you so much for your thoughtful review and for sharing your experience with BetterUnite! We’re thrilled to hear that our all-in-one event and fundraising tools, especially the easy guest check-in and tap-to-pay features,  helped make your gala run smoothly.

We also really appreciate your honest feedback about customization and feature flexibility. Our product team continuously works to refine and expand functionality, and your insights directly help us prioritize improvements that make a difference for event organizers like you. Please don’t hesitate to reach out to our support team with any feature requests or suggestions, we love hearing from our users!

Thank you again for trusting BetterUnite to power your event, we’re so glad to have you as part of our community!

Thanks so much for taking the time to share your experience. We really appreciate your thoughtful feedback.

We’re glad to hear that BetterUnite has been easy to manage without formal training and that it’s been a helpful tool for working with volunteers. That’s exactly the experience we aim to create!

On the design side, we want to clarify a couple of points that may help. While HTML customization is available, it’s completely optional. Many organizations successfully build and manage pages using our built-in tools without any coding. For images, photo sizing and formatting features are built into the platform to make this process more streamlined.

Regarding registration fields, you do have flexibility there as well. Fields do not need to be universally required. Using our Conditional Checkout feature, you can set rules so that specific fields only appear based on what a supporter selects, allowing for a much more tailored and simplified experience.

Thanks again for sharing your perspective!

BetterUnite Customer Success Team

Hi Laura,

Thank you for taking the time to share your experience with BetterUnite! We’re thrilled to hear that our support team has been helpful and that integrating donor management, event planning, and email marketing in one platform has been valuable for your organization.

We also appreciate your feedback regarding areas where we can improve, including donor management and email marketing features. Your insights are extremely helpful, and we’re actively working on enhancements to address these concerns and provide an even smoother experience.

We truly value your partnership and thank you for trusting BetterUnite to support your fundraising efforts!

Warmly,

Hi Jo,

Thank you so much for taking the time to share your thoughtful feedback with us. We’re delighted to hear that BetterUnite’s intuitive setup, consolidated platform, and user-friendly design have made managing volunteers, donors, and events easier for you and your team. It’s especially great to know that the platform has simplified explanations to your leadership and improved your overall interactions with volunteers and donors.

We also appreciate your candid comments regarding volunteer sign-ups and communications. We understand how important it is for dates, times, and volunteer interactions to be clear and streamlined, and your feedback is invaluable as we continue to improve these features.

Your input helps us ensure BetterUnite continues to meet the needs of nonprofit teams like yours. Thank you again for sharing your experience and for being part of our community, we’re always here to support you!

Warm regards,