Basware Reviews & Product Details

Basware is how the world’s best finance teams gain complete control of every invoice, every time. We offer a cloud-based platform for invoice lifecycle management automation, supporting end-to-end processing of invoices, from receipt or creation, through approval and matching, to payment and archive. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance. With Basware, now it all just happens.

Seller

Basware

Discussions

Basware Community

Languages Supported

Danish, German, English, Finnish, French, Dutch, Norwegian, Swedish

Solution Type

All-in-One

Overview by

Rob Wilson

Used by Infosys and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

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Basware Integrations

(12)

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Parveez S.

Solutions Consultant

Enterprise (> 1000 emp.)

7/22/2026

"Basware Streamlines Procure-to-Pay with Intuitive UX, Strong Integrations, and Automation"

4.5/5

What do you like best about Basware?

What I value most about Basware is its ability to bring together all aspects of the procure-to-pay process into a single, efficient platform. Rather than one specific feature standing out, it's the combination of usability, integration capabilities, automation, and intelligence that delivers the greatest value.

From a UI/UX perspective, the platform is intuitive and easy to navigate for both occasional and power users. Tasks such as invoice review, matching, approvals, and exception handling are streamlined, helping teams process transactions quickly with minimal training.

The integration capabilities are one of Basware's strongest assets. Its ability to connect with ERP systems such as SAP and other enterprise applications enables seamless data flow across procurement, invoicing, and finance processes. This significantly reduces manual data entry, improves data consistency, and supports end-to-end automation.

In terms of performance, Basware handles high transaction volumes reliably while providing real-time visibility into invoice and procurement workflows. Automated matching, routing, and exception management help accelerate processing times and reduce operational bottlenecks.

From a pricing and ROI perspective, the value comes from reduced manual effort, improved invoice processing efficiency, faster approval cycles, and increased accuracy. Organizations can realize significant cost savings by automating repetitive tasks and minimizing processing errors.

The support and onboarding experience has also been positive. The documentation, support resources, and customer success teams help organizations adopt new functionality and resolve issues efficiently, making implementation and ongoing optimization smoother.

Finally, the platform's growing AI and intelligence capabilities help further enhance productivity by automating decision-making, identifying exceptions, improving matching accuracy, and providing insights that enable finance teams to focus on higher-value activities instead of administrative work.

Overall, Basware delivers value not because of a single feature, but because all of these capabilities work together to create an efficient, scalable, and intelligent accounts payable and procurement ecosystem. Review collected by and hosted on G2.com.

What do you dislike about Basware?

While Basware is a powerful and comprehensive platform, there are a few areas where the user experience could be improved. The biggest challenge is that some advanced configurations and troubleshooting activities require specialized knowledge, which can create a learning curve for new administrators and support teams.

Overall, my concerns are relatively minor compared to the value the platform provides. Most limitations are related to complexity and configuration rather than functionality, and they are common challenges for enterprise-grade procure-to-pay solutions. Review collected by and hosted on G2.com.

What problems is Basware solving and how is that benefiting you?

Before implementing Basware, I often faced challenges common to many finance organizations: their manual invoice processing, fragmented approval workflows, limited visibility into invoice status, and the complexity of integrating procurement and accounts payable processes across multiple systems. These issues led to longer processing times, increased administrative effort, and a higher risk of errors for both customers and configurators.

Basware has significantly improved this by automating the entire procure-to-pay lifecycle. Invoices are captured, validated, matched, routed, and approved through a centralized platform, eliminating much of the manual work previously required. What once took days of email exchanges and follow-ups can now be managed through automated workflows with full visibility into every processing stage.

One of the biggest benefits has been integration with ERP platforms and other business systems, allowing data to flow seamlessly between procurement, accounts payable, and finance teams. This has reduced duplicate data entry, improved data accuracy, and created a more reliable end-to-end process.

From a performance and ROI perspective, automation has helped accelerate invoice processing, reduce exceptions, improve first-pass matching rates, and free finance teams to focus on higher-value activities rather than administrative tasks. The result is lower processing costs, faster approvals, better compliance, and improved supplier relationships through more consistent and timely payments.

The user experience has also been a major advantage. The intuitive interface makes it easy for both occasional approvers and power users to manage their work, while dashboards and reporting provide greater visibility into spend, bottlenecks, and process performance.

In addition, Basware's support, onboarding resources, and intelligent automation capabilities have helped drive adoption and continuous process improvement. Features such as automated matching, exception management, and AI-driven invoice processing reduce manual intervention and improve overall operational efficiency.

Overall, Basware transformed what was once a largely manual and fragmented AP process into a streamlined, automated, and highly visible operation, improving efficiency, control, compliance, and scalability across the organization. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for the thorough review, and for highlighting how Basware supports your Invoice Lifecycle process. We're glad the platform's usability, integrations, and automation are working together to deliver value. We value your partnership and this feedback.

Anand S.

Global Transformation Architect | GBS & Digital Transformation

Enterprise (> 1000 emp.)

9/14/2026

"Seamless AP Automation with Intelligent Features"

4.5/5

What do you like best about Basware?

I like Basware's seamless integration with SAP, including SAP S4HANA, which lets multiple SAP instances connect easily. The intuitive user interface makes it simple for new team members to start using accounts payable with minimal training. I also appreciate the smart coding feature for non-PO invoices, using AI to automatically code things like GL accounts and cost centers, which reduces accounts payable touch points. The smart matching feature effectively handles three-way matchings for various types of purchase orders. Additionally, the standard SAP connectors made the initial setup very easy, reducing IT involvement and allowing the finance team to drive the project. These features offer high output with little training, essential for a big firm like ours. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Right now, there's nothing specific. However, there's an area where Basware can improve, which is the non-PO coding, specifically for multiline invoices. While it's currently in development, automating the coding for multiline invoices would be beneficial for us and other customers. For single line invoices, it's working perfectly, but faster automation for multiple lines would be a big benefit for large firms like ours. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you Anand for the review. It's so useful for others to hear customer feedback first hand. It's great to hear that the standard SAP connectors kept setup straightforward and let your finance team lead the project, and that smart coding and smart matching are cutting down touchpoints the way they're designed to.

Your point on multiline non-PO invoice coding is a good one, and it's helpful to hear it from a large-firm perspective. I'll make sure this feedback reaches our product team so it stays visible as that capability develops.

Thanks again for taking the time to write this up. It's genuinely useful for us and for other customers evaluating AP automation.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/20/2026

"Strong P2P Invoice Workflow and Workday Integration, with Occasional Support Delays"

3.5/5

What do you like best about Basware?

On average, we process about 30,000 invoices per month, so we need a workflow that’s organized and managed in a single system. The P2P interface clearly displays the invoice workflow and routes each item to the next step in the process. It integrates with Workday, and we’ve also used Basware with other ERP solutions in the past.

The UI handles our volume well, and we rarely run into performance issues. Occasionally, invoices take longer to process than expected, but that isn’t typical. Overall, the system is competitively priced compared with similar AI, enterprise-scale invoice processing platforms, and support has been cooperative. There is fresh talent on the team and they continue to work hard to satisfy. Review collected by and hosted on G2.com.

What do you dislike about Basware?

In the past, we’ve had issues with their offshore support either not fully understanding the problem or not responding in a timely manner. Because of that, there are escalation paths that sometimes need to be used. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for the detailed feedback, and for trusting Basware to manage 30,000 invoices a month.

We appreciate you flagging the support challenges. We'll share this feedback directly with support leadership so we can close that gap.

Pawel M.

Specialist in Buy Center Team

Mid-Market (51-1000 emp.)

7/16/2026

"Reliable Support, Easy Integration"

4.5/5

What do you like best about Basware?

I really appreciate Basware's quick help and clear instructions. The tool 'BaswareOne' is easy to use, and I can access it to easily review invoice delivery statuses. It's very convenient because Basware is reachable 24/7 via their ticketing system, which is straightforward to use. The communication from the Basware team has been clear, especially during the development stage, and they've provided detailed guidance on what needs to be done for UAT, which is really helpful. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I'm not sure who is the KAM on Basware side for our company and sometimes I'm sending direct emails blind without receiving a response or waiting very long for it. It would be great to get the information if there is a direct KAM we can reach out to or if we always need to use the ticketing tool or contact form online. Sometimes our questions are not related directly to existing service but to questions about extending the service or setting up a new one. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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We're glad our support team have helped make invoice management easier, and that the guidance during your project was useful. We also appreciate the feedback on account management contacts. That's really helpful feedback that I will share internally.

Prabhash R.

SDE

Mid-Market (51-1000 emp.)

6/23/2026

"Streamlined Invoice Management with Room for Improvement"

4/5

What do you like best about Basware?

I use Basware to simplify invoice processing and supplier payment tracking. What I like most about Basware is its automation. It reduces manual work, speeds up approvals, and makes it easy to track invoices in one place. I also appreciate how the automation helps prevent missed approvals and keeps workflows moving without constant reminders, which saves time and improves overall efficiency. The initial setup was fairly smooth and the system was easy to adopt, especially after configuring workflows and user roles. Review collected by and hosted on G2.com.

What do you dislike about Basware?

The reporting tools could be more flexible, and some settings take a few extra steps to customize. A more streamlined user experience would make the platform even better. It would be helpful to have more customizable dashboards and simpler report creation options. Adding quicker access to frequently used features and reducing the number of clicks for common tasks would also improve the overall user experience. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you so much for your detailed review. I'm glad we're reducing the workload and speeding the process up. Please do reach out to let me know which analytics version you're using. It sounds like you are using an older version as many of those issues are now solved in our latest release. Look forward to hearing from you. Hannah

steven g.

Finance Advisor

Mid-Market (51-1000 emp.)

7/27/2026

"Streamlined AP Across Teams with Unmatched, Flexible AI"

5/5

What do you like best about Basware?

Basware gave us the opportunity to streamline our AP processes across multiple teams and countries. The AI integration is unmatched in terms of flexibility, and it helps us focus on real work rather than spending time on pure data-entry tasks. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Maybe it lacks a bit of flexibility when it comes to adding or removing extra features in a clear, easy-to-use way for the user. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for sharing your experience with Basware across multiple teams and countries.

We're glad the AI capabilities are giving your team the flexibility to focus on higher-value work instead of manual data entry, and that task handoffs between colleagues are running smoothly. Freeing up time for your AP specialists is exactly the outcome we aim for.

Your point on feature flexibility is useful. We want adding or removing features to be clear and straightforward for users, and we'll share this with our product team as we continue improving that experience.

Thank you again for your feedback and for being a Basware customer.

Heidi F.

EHS & Maintenance Manager

Enterprise (> 1000 emp.)

2/10/2026

"A Solid Solution for Managing and Approving Invoices"

4/5

What do you like best about Basware?

As a manager, I work in Basware regularly to reference, verify, and approve invoices, and it has been a solid, dependable tool in our Accounts Payable process. One of the biggest benefits is the visibility it provides. Being able to quickly see invoice status, supporting documentation, and approval history makes it much easier to verify accuracy and keep things moving without unnecessary back-and-forth. Review collected by and hosted on G2.com.

What do you dislike about Basware?

The search functionality can be a bit challenging at times. Having to use all capital letters for certain searches isn’t very intuitive and can be frustrating, especially for users who are in the system frequently and need to move quickly. Improving the search to be more flexible and user-friendly would make day-to-day use more efficient. Review collected by and hosted on G2.com.

What problems is Basware solving and how is that benefiting you?

Basware helps solve the challenge of cost comparison and invoice verification by providing clear visibility into invoice details and historical pricing. Being able to easily compare costs across vendors, purchase orders, and previous invoices helps ensure accuracy, identify discrepancies, and prevent overbilling.

This visibility supports better cost control and more informed decision-making. From a management perspective, it saves time, improves confidence in approvals, and helps ensure we are paying the correct amounts while maintaining consistency and accountability in the Accounts Payable process. Review collected by and hosted on G2.com.

aditya b.

Senior Accountant

Enterprise (> 1000 emp.)

4/20/2022

"Invoice Processing oriented tool"

4/5

What do you like best about Basware?

What I like most about Basware is its ability to streamline the entire procure-to-pay process. Features like automated invoice matching, approval workflows, and payment processing significantly reduce manual effort and errors. The system also provides good visibility into invoice status and approvals, which helps in timely payments and better control. Overall, it improves efficiency, compliance, and transparency in daily operations. Review collected by and hosted on G2.com.

What do you dislike about Basware?

While Basware is a strong procure-to-pay tool, some workflows are not very intuitive and require multiple steps for simple actions. The system can also feel slow at times, and certain error messages are not very clear, which makes troubleshooting difficult. Additionally, handling exceptions or changes—such as updating bank details or reprocessing invoices—often requires manual work, which could be improved with more flexibility and automation. Review collected by and hosted on G2.com.

What problems is Basware solving and how is that benefiting you?

Basware addresses inefficiencies in the procure-to-pay process by automating invoice processing, approvals, and payments. This reduces manual work, improves accuracy, and ensures compliance. For me, it results in faster processing, better visibility into invoice status, fewer follow-ups, and timely vendor payments. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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That edit works well.

Here is a slightly tighter version with the same message and tone, if you want it sharper:

Thank you for the thoughtful feedback.

It is good to hear the platform supports end to end purchasing and payment work while improving oversight and control.

We also value the input on navigation, performance and error handling. This detail helps teams focus on making everyday tasks faster and simpler.

Shivam B.

Information Technology Engineer

Information Technology and Services

Mid-Market (51-1000 emp.)

4/30/2026

"Structured but not always simple , basware where efficiency meets complexity."

5/5

What do you like best about Basware?

I use Basware for purchase to pay and e-invoicing, and I find it excellent for digitizing invoice workflows and providing spend visibility. It effectively handles electronic invoices and matches them to POs/receipts automatically. By digitizing invoice workflows, Basware removes the chaos that usually sits between receiving an invoice and actually paying it. Invoices become trackable and standardized, which I find very useful. It's also very useful for personal business, and that's why I recommend it to my colleagues and friends. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Getting Basware fully integrated with ERP systems (like SAP or others) can be complex and time-consuming. It's not easy to setup. Because every e-invoicing software is hard for setup. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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Thank you for sharing this. The way you describe it, invoices becoming trackable and standardized, chaos removed between receipt and payment ,that's exactly the outcome we work toward. It means a lot that you recommend Basware to colleagues and friends.

Setup is one of the harder parts of any e-invoicing implementation, and it's something we continue to invest in. If there's anything specific that made your integration more difficult than it needed to be, we'd welcome the detail, it goes directly to the teams who work on this.

Thanks again for taking the time to write this up.

Verified User in Oil & Energy

Enterprise (> 1000 emp.)

7/16/2026

"User-Friendly UI, Easy Integrations, and Top-Notch Basware Support"

4.5/5

What do you like best about Basware?

The UI/UX is very user friendly. Integrations are easy to setup. Performance is great with no issues noted. Support and onboarding from Basware is top-notch and one the top reasons we selected Basware. The movement they are making towards using AI and allow you to choose the level of comfort in its use is great. The ROI on this application is also worth it. Review collected by and hosted on G2.com.

What do you dislike about Basware?

No dislikes of Basware noted at this time. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

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It's great to hear that the ease of use, integrations, and support team stood out, and that Basware is helping drive consistency and automation across your AP processes. We also appreciate your thoughts on our approach to AI and the value it's delivering for your organization.