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Baremetrics Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Baremetrics for its exceptional customer support, highlighting dedication and responsiveness in resolving issues effectively. (7 mentions)
Users value the effective metrics tracking of Baremetrics, enjoying clear insights that simplify decision-making. (7 mentions)
Users value the centralized data visibility and quick access to insights, making analytics straightforward and effective. (5 mentions)
Users find the easy setup of Baremetrics to be efficient and user-friendly, facilitating seamless data management. (5 mentions)
Users value the intuitive setup and insightful metrics of Baremetrics, enhancing visibility and decision-making for their businesses. (4 mentions)
Users find the pricing to be high for Baremetrics, especially if not utilizing the entire solution. (3 mentions)
Users notice a slight data inconsistency between reported totals and actual cash received, affecting trust in financial accuracy. (1 mentions)
Users find the lack of a merging option for customers to be a significant limitation in Baremetrics. (1 mentions)
Users find integration issues with Baremetrics, noting the need for improved documentation and node packages. (1 mentions)
Users feel the need for more integrations with Baremetrics, especially after changes in their payment processing. (1 mentions)

5 Pros or Advantages of Baremetrics

5 Cons or Disadvantages of Baremetrics

Baremetrics Reviews (98)

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Baremetrics Reviews (98)

View 1 Video Reviews
4.6
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Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Outstanding, Caring Support Team That Built Our Custom Billing Integration"
5/5
What do you like best about Baremetrics?

Baremetrics has the best support team which is really caring and dedicated. We had a very special case with billing integration which is probably not the case for most of Baremetrics customers, but throughout the year, they built the whole integration which helped us a lot. Plus, they are very open to jump on a call with their developers and troubleshoot the issues on fly. This is extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Doesn't have merging option for the customers Review collected by and hosted on G2.com.

Mads O.
MO
Mads O.
"Effortless Insights with Stellar Support"
4.5/5
What do you like best about Baremetrics?

I use Baremetrics for an overview of business metrics. It makes our visibility into financial metrics easier to see. I like that it's easy to use and has amazing support. The dashboards and many integrations are particularly valuable, and it was very easy to set up. I'm especially excited to see new features. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Nothing - just excited for new features. Review collected by and hosted on G2.com.

Jan Pilgaard C.
JC
Jan Pilgaard C.
CPO
Small-Business (50 or fewer emp.)
"The easiest ever SaaS metric reporting"
5/5
What do you like best about Baremetrics?

It offers all the reports you want. We're an early stage startup and once connecting Stripe all we wanted and more was just there off the bat.

Example: We did not really know our LTV other than approximately. Now we know that our pricing and sales strategy is moving in the right direction.

Just having these metrics uptodate and correct without any manual spreadsheet work is such a relief and really helps professionalizing our SaaS motions. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Haven't found any. I must say it covers all we need. Review collected by and hosted on G2.com.

Allison A.
AA
Allison A.
Senior Operations Manager
Small-Business (50 or fewer emp.)
"We loved Baremetrics!"
4.5/5
What do you like best about Baremetrics?

Baremetrics made it easy for us to handle cancellations & failed charges. It was easy to set up and took little manual work to keep rolling. Working with the Baremetrics team was wonderful and they were supportive the whole way through. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

We are cancelling only because our payment processor changed. Having more integrations would be great. Review collected by and hosted on G2.com.

Saggi N.
SN
Saggi N.
CEO
Small-Business (50 or fewer emp.)
"SaaS metrics with a click of a button"
4.5/5
What do you like best about Baremetrics?

Setup with Stripe is effortless, and you don't have to do anything to get great charts that show you all the essential SaaS metrics that help you understand what's going on. We use it to track sign ups, churned users, and metrics such as LTV, MRR, ASP, LTV. We also use annotations to keep track of incidents we had, changes we've made in the product and marketing campaigns we run. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

I would love to have more control over what's considered churn vs. trial (e.g., if someone signed up and churned after a day, one company may count this as churn while for another, this is just a trial that didn't convert). Review collected by and hosted on G2.com.

Aditya S.
AS
Aditya S.
Growth Advisor
Small-Business (50 or fewer emp.)
"Best in class analytics product"
5/5
What do you like best about Baremetrics?

Baremetrics is one of my favourite analytics tools (and I've used a few). Setup is dead simple, the product is easy to use and the features work as advertised. I recommend it to most SaaS clients and will keep do so! Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

I think cost is the only con since it can get pricey if you want all the features. But honestly if you want a product that just works out of the box -- can't go wrong with Baremetrics. Review collected by and hosted on G2.com.

Jason C.
JC
Jason C.
CEO @ Comigo
Computer Software
Small-Business (50 or fewer emp.)
"A Very Clear Product for SaaS Revenue Metrics and More"
5/5
What do you like best about Baremetrics?

I like the user interface and the fact that many of the key metrics are accessible so quickly in the product with minimal setup. It is really honed in on the financial health of our SaaS product and integrates well with the accounting software we use, xero.com (it works with QB as well). It's a great product to make sense of revenue, profit, churn and more (ARR, MRR, MRR Growth, ARPU, LTV, much much more) at a glance. We like it and our investors like how meaningful data is clearly presented. Support is great. Andrew, our salesperson was great. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Can't say that I've run into anything I dislike so far. Review collected by and hosted on G2.com.

Response from Jacci Keefe of Baremetrics

Thanks for the great review, Jason - we think Andrew is great as well! It's awesome to hear that things have been going good so far. Please reach out to us if you have any questions - the Customer Success team will be happy to jump in.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Powerful tool + startup-friendly team"
4.5/5
What do you like best about Baremetrics?

Easy to get set up and start cutting your data. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Still early on in product usage, so tbd. Review collected by and hosted on G2.com.

Carrie L.
CL
Carrie L.
Director of Marketing & Customer Support
Small-Business (50 or fewer emp.)
"Accurate Data in Real-Time with Great Customer Support as well!"
5/5
What do you like best about Baremetrics?

Being able to see our data in one central source (from the app stores, web purchases, etc.) and have clear visibility into important KPIs like MRR and LTV. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

We historically have had issues with our Apple data syncing correctly, but BM has gone above and beyond trying to fix it. Review collected by and hosted on G2.com.

Verified User in Publishing
AP
Verified User in Publishing
Small-Business (50 or fewer emp.)
"Baremetrics support staff is fantastic"
4.5/5
What do you like best about Baremetrics?

Whenever we had a question or issue, someone was right on top of it to help us. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Report totals were always close, but there was always a slight discrepancy vs. actual cash received. Review collected by and hosted on G2.com.