The G2 on Baremetrics

Baremetrics Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the personalized customer support from Baremetrics, which significantly enhances their experience and problem resolution. (9 mentions)

Users value the detailed metrics tracking of Baremetrics, enhancing insights into subscription performance and financial health. (8 mentions)

Users value the quick access to key metrics provided by Baremetrics, enhancing understanding of financial health and analytics. (6 mentions)

Users highly value the detailed and easy-to-use analytics provided by Baremetrics for subscription metrics tracking. (5 mentions)

Users appreciate the easy setup of Baremetrics, allowing quick access to business insights without hassle. (5 mentions)

Users value the robust analytics features of Baremetrics for tracking metrics and understanding customer churn. (5 mentions)

Users find Baremetrics to be easy to use, providing essential insights and metrics with minimal setup. (3 mentions)

Users find the pricing steep, especially if they don't utilize all the features offered by Baremetrics. (5 mentions)

Users notice a slight discrepancy in data consistency, with reports not always matching actual cash received. (1 mentions)

Users find integration issues frustrating due to insufficient documentation and a lack of advanced node packages. (1 mentions)

Users are disappointed with the limited integrations, affecting their ability to adapt to changing payment processors. (1 mentions)

Users find configuring a custom domain for Baremetrics challenging, limiting the effectiveness of their dunning efforts. (1 mentions)

Top Pros or Advantages of Baremetrics

1. Customer Support

Users commend the personalized customer support from Baremetrics, which significantly enhances their experience and problem resolution.

See 9 mentions

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Allison A.

Small-Business (50 or fewer emp.)

4.5/5

"We loved Baremetrics!"

What do you like about Baremetrics?

Baremetrics made it easy for us to handle cancellations & failed charges. It was easy to set up and took little manual work to keep rolling. Worki

Chris S.

Small-Business (50 or fewer emp.)

5.0/5

"A great companion for any SaaS business"

What do you like about Baremetrics?

Our company was really struggling to make sense of our Stripe reports. We tried out a few different analytics services, but nothing seemed to click un

2. Metrics Tracking

Users value the detailed metrics tracking of Baremetrics, enhancing insights into subscription performance and financial health.

See 8 mentions

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Jason C.

Small-Business (50 or fewer emp.)

5.0/5

"A Very Clear Product for SaaS Revenue Metrics and More"

What do you like about Baremetrics?

I like the user interface and the fact that many of the key metrics are accessible so quickly in the product with minimal setup. It is really honed in

Matt R.

Small-Business (50 or fewer emp.)

4.5/5

"Great tool to deliver small startup financial performance insight"

What do you like about Baremetrics?

We used it to track key metrics (MRR, Churn Rate, CLV). Our business is subscription-based so e leveraged the tool to break down your revenue into

3. Insights Generation

Users value the quick access to key metrics provided by Baremetrics, enhancing understanding of financial health and analytics.

See 6 mentions

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Jason C.

Small-Business (50 or fewer emp.)

5.0/5

"A Very Clear Product for SaaS Revenue Metrics and More"

What do you like about Baremetrics?

I like the user interface and the fact that many of the key metrics are accessible so quickly in the product with minimal setup. It is really honed in

Matt R.

Small-Business (50 or fewer emp.)

4.5/5

"Great tool to deliver small startup financial performance insight"

What do you like about Baremetrics?

We used it to track key metrics (MRR, Churn Rate, CLV). Our business is subscription-based so e leveraged the tool to break down your revenue into

4. Analytics

Users highly value the detailed and easy-to-use analytics provided by Baremetrics for subscription metrics tracking.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Full stack toolkit for optimizing SaaS revenue"

What do you like about Baremetrics?

Within an hour, we were able to see detailed metrics about our subscription product including LTV, churn, quick ratio, growth and more. The data was f

Jan Pilgaard C.

Small-Business (50 or fewer emp.)

5.0/5

"The easiest ever SaaS metric reporting"

What do you like about Baremetrics?

It offers all the reports you want. We're an early stage startup and once connecting Stripe all we wanted and more was just there off the bat. Exam

5. Easy Setup

Users appreciate the easy setup of Baremetrics, allowing quick access to business insights without hassle.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Powerful tool + startup-friendly team"

What do you like about Baremetrics?

Easy to get set up and start cutting your data.

Allison A.

Small-Business (50 or fewer emp.)

4.5/5

"We loved Baremetrics!"

What do you like about Baremetrics?

Baremetrics made it easy for us to handle cancellations & failed charges. It was easy to set up and took little manual work to keep rolling. Worki

6. Features

Users value the robust analytics features of Baremetrics for tracking metrics and understanding customer churn.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great analytics tool"

What do you like about Baremetrics?

We used it for several years, it helps us a lot monitor our performances and the support is helpful

Chris S.

Small-Business (50 or fewer emp.)

5.0/5

"A great companion for any SaaS business"

What do you like about Baremetrics?

Our company was really struggling to make sense of our Stripe reports. We tried out a few different analytics services, but nothing seemed to click un

7. Ease of Use

Users find Baremetrics to be easy to use, providing essential insights and metrics with minimal setup.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Full stack toolkit for optimizing SaaS revenue"

What do you like about Baremetrics?

Within an hour, we were able to see detailed metrics about our subscription product including LTV, churn, quick ratio, growth and more. The data was f

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"My daily business health dashboard"

What do you like about Baremetrics?

- It's easy to use and I use it daily - We also use Cancellation insights - Jacci and her team are very pro-active/responsive

Top Cons or Disadvantages of Baremetrics

1. Expensive

Users find the pricing steep, especially if they don't utilize all the features offered by Baremetrics.

See 5 mentions

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Ali R.

Small-Business (50 or fewer emp.)

4.0/5

"Great customer service"

What do you dislike about Baremetrics?

Pricing was out of range but Jacci definitely helped us with this aspect.

Aditya S.

Small-Business (50 or fewer emp.)

5.0/5

"Best in class analytics product"

What do you dislike about Baremetrics?

I think cost is the only con since it can get pricey if you want all the features. But honestly if you want a product that just works out of the box -

2. Data Inconsistency

Users notice a slight discrepancy in data consistency, with reports not always matching actual cash received.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Baremetrics support staff is fantastic"

What do you dislike about Baremetrics?

Report totals were always close, but there was always a slight discrepancy vs. actual cash received.

3. Integration Issues

Users find integration issues frustrating due to insufficient documentation and a lack of advanced node packages.

See 1 mentions

See Related User Reviews

Chris S.

Small-Business (50 or fewer emp.)

5.0/5

"A great companion for any SaaS business"

What do you dislike about Baremetrics?

The developer documentation could use some improvement, and having node packages for advanced integration would be incredibly beneficial.

4. Limited Integrations

Users are disappointed with the limited integrations, affecting their ability to adapt to changing payment processors.

See 1 mentions

See Related User Reviews

Allison A.

Small-Business (50 or fewer emp.)

4.5/5

"We loved Baremetrics!"

What do you dislike about Baremetrics?

We are cancelling only because our payment processor changed. Having more integrations would be great.

5. Not Intuitive

Users find configuring a custom domain for Baremetrics challenging, limiting the effectiveness of their dunning efforts.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Full stack toolkit for optimizing SaaS revenue"

What do you dislike about Baremetrics?

Overall a great product. I would like an easier way to configure a custom domain for Baremetrics Recover since the current URL leads to a Baremetrics

Top-Rated Alternatives

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Jan Pilgaard C.

CPO

Small-Business (50 or fewer emp.)

6/28/2025

"The easiest ever SaaS metric reporting"

5/5

What do you like best about Baremetrics?

It offers all the reports you want. We're an early stage startup and once connecting Stripe all we wanted and more was just there off the bat.

Example: We did not really know our LTV other than approximately. Now we know that our pricing and sales strategy is moving in the right direction.

Just having these metrics uptodate and correct without any manual spreadsheet work is such a relief and really helps professionalizing our SaaS motions. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Haven't found any. I must say it covers all we need. Review collected by and hosted on G2.com.

Allison A.

Senior Operations Manager

Small-Business (50 or fewer emp.)

7/2/2025

"We loved Baremetrics!"

4.5/5

What do you like best about Baremetrics?

Baremetrics made it easy for us to handle cancellations & failed charges. It was easy to set up and took little manual work to keep rolling. Working with the Baremetrics team was wonderful and they were supportive the whole way through. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

We are cancelling only because our payment processor changed. Having more integrations would be great. Review collected by and hosted on G2.com.

Saggi N.

CEO

Small-Business (50 or fewer emp.)

4/5/2021

"SaaS metrics with a click of a button"

4.5/5

What do you like best about Baremetrics?

Setup with Stripe is effortless, and you don't have to do anything to get great charts that show you all the essential SaaS metrics that help you understand what's going on. We use it to track sign ups, churned users, and metrics such as LTV, MRR, ASP, LTV. We also use annotations to keep track of incidents we had, changes we've made in the product and marketing campaigns we run. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

I would love to have more control over what's considered churn vs. trial (e.g., if someone signed up and churned after a day, one company may count this as churn while for another, this is just a trial that didn't convert). Review collected by and hosted on G2.com.

Aditya S.

Growth Advisor

Small-Business (50 or fewer emp.)

1/22/2025

"Best in class analytics product"

5/5

What do you like best about Baremetrics?

Baremetrics is one of my favourite analytics tools (and I've used a few). Setup is dead simple, the prouct is easy to use and the features work as advertised. I recommend it to most SaaS clients and will keep do so! Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

I think cost is the only con since it can get pricey if you want all the features. But honestly if you want a product that just works out of the box -- can't go wrong with Baremetrics. Review collected by and hosted on G2.com.

Jason C.

CEO @ Comigo

Computer Software

Small-Business (50 or fewer emp.)

8/29/2023

"A Very Clear Product for SaaS Revenue Metrics and More"

5/5

What do you like best about Baremetrics?

I like the user interface and the fact that many of the key metrics are accessible so quickly in the product with minimal setup. It is really honed in on the financial health of our SaaS product and integrates well with the accounting software we use, xero.com (it works with QB as well). It's a great product to make sense of revenue, profit, churn and more (ARR, MRR, MRR Growth, ARPU, LTV, much much more) at a glance. We like it and our investors like how meaningful data is clearly presented. Support is great. Andrew, our salesperson was great. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Can't say that I've run into anything I dislike so far. Review collected by and hosted on G2.com.

Response from Jacci Keefe of Baremetrics

edit

Thanks for the great review, Jason - we think Andrew is great as well! It's awesome to hear that things have been going good so far. Please reach out to us if you have any questions - the Customer Success team will be happy to jump in.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/1/2025

"Powerful tool + startup-friendly team"

4.5/5

What do you like best about Baremetrics?

Easy to get set up and start cutting your data. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Still early on in product usage, so tbd. Review collected by and hosted on G2.com.

Carrie L.

Director of Marketing & Customer Support

Small-Business (50 or fewer emp.)

1/29/2025

"Accurate Data in Real-Time with Great Customer Support as well!"

5/5

What do you like best about Baremetrics?

Being able to see our data in one central source (from the app stores, web purchases, etc.) and have clear visibility into important KPIs like MRR and LTV. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

We historically have had issues with our Apple data syncing correctly, but BM has gone above and beyond trying to fix it. Review collected by and hosted on G2.com.

Verified User in Publishing

Small-Business (50 or fewer emp.)

7/19/2025

"Baremetrics support staff is fantastic"

4.5/5

What do you like best about Baremetrics?

Whenever we had a question or issue, someone was right on top of it to help us. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Report totals were always close, but there was always a slight discrepancy vs. actual cash received. Review collected by and hosted on G2.com.

Alexandru C.

President of HTCS/Operations

Mid-Market (51-1000 emp.)

1/31/2025

"Great experience using the app."

5/5

What do you like best about Baremetrics?

I've been very pleased with Baremetrics, it's an efficient and easy-to-use tool for tracking revenue and customer metrics. The insights are clear, and it helps simplify decision-making without adding extra work. The support has also been great, with Jacci being especially helpful and responsive whenever needed. Overall, a solid and reliable platform. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Everything is great, don't have really anything negative about it. Review collected by and hosted on G2.com.

Verified User in Market Research

Small-Business (50 or fewer emp.)

1/22/2025

"The best customer support"

5/5

What do you like best about Baremetrics?

When it comes to business metrics, you can get a competent advice (from both business and technical perspective) within a dozen of minutes. Incredible. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Not a single thing for this field actually Review collected by and hosted on G2.com.