Avalara Reviews & Product Details

Avalara is the agentic AI leader in global tax and compliance. For more than two decades, Avalara's trusted tax content, deep compliance expertise, proprietary data, and technology have helped customers succeed on a global scale. Avalara now pairs that foundation with agentic AI to help businesses execute complex compliance work while keeping people in control. Avalara processes more than 54 billion AvaTax API calls annually and supports millions of businesses worldwide. For more information, visit Avalara.com.

Seller

Avalara, Inc.

Discussions

Avalara Community

Languages Supported

German, English, French, Portuguese

Solution Type

All-in-One

Overview by

Courtney Wendel-Stevenson

Used by SiteLock and 2 others

Beta

Pricing

Pricing provided by Avalara.

Core Compliance + SST Services

$69.00

1 State Per Month

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Avalara Integrations

(57)

Verified by Avalara

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Kaysha M.

Director Of Accounting

Mid-Market (51-1000 emp.)

3/31/2026

"All My Taxes in One Place, with Research Done for Me"

5/5

What do you like best about Avalara?

All my taxes are in one place, and the research is already done for me. Review collected by and hosted on G2.com.

What do you dislike about Avalara?

Sometimes the support experience has felt a bit clunky, with some miscommunication—especially when I’m dealing with new integrations. I’ve also noticed there are a lot of add-on services required to get everything I need. Review collected by and hosted on G2.com.

What problems is Avalara solving and how is that benefiting you?

Premium Returns has completed a full review of all 51 jurisdictions to ensure we’re reporting our returns correctly, and that has been very helpful. Avalara Tax Research also helps our purchasers and AP staff evaluate the taxability of what we’re buying more quickly and accurately. We also appreciate having supporting documentation available for audits. Review collected by and hosted on G2.com.

Response from Celina Romera of Avalara

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Hi Kaysha, thanks for sharing your feedback! We’re glad Avalara is helping support your team and making the process more manageable. We appreciate you taking the time to share your experience!

Preston S.

Solution Manager

Mid-Market (51-1000 emp.)

9/24/2026

"Robust Tax Calculations That Handle Complex Scenarios with Ease"

5/5

What do you like best about Avalara?

The robustness of the tax calculation. It can account for many different scenarios and custom needs. Review collected by and hosted on G2.com.

What do you dislike about Avalara?

Sometimes getting support can take time. It may be tough to get on meeting to get a resolution as well. Review collected by and hosted on G2.com.

Response from Celina Romera of Avalara

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Thanks for the review, Preston! Our team works hard to deliver a seamless solution, and we're grateful for your trust in us.

Olga Y.

Controller WDI Russia

Mid-Market (51-1000 emp.)

6/30/2026

"Avalara files automatically, but frequent errors and slow tiered support are frustrating"

2.5/5

What do you like best about Avalara?

filing is happening behind the scenes. However Avalara is still making mistakes and we had multiple calls to the call center to resolve it Review collected by and hosted on G2.com.

What do you dislike about Avalara?

It takes to long to resolve issues. The tiers of help is also very frustrating. You have to move from level to level to get issues resolved Review collected by and hosted on G2.com.

Response from Celina Romera of Avalara

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Thank you for sharing your experience with Avalara. It’s clear from your feedback that while having filings handled in the background is helpful, the time it takes to resolve issues hasn’t met your expectations. If you’re open to a conversation, please email customercare@avalara.com so we can better understand what happened and work to improve.

Amanda W.

Controller

Small-Business (50 or fewer emp.)

4/30/2026

"Easy to Use and Keeps Up with Tax Changes After Setup"

4/5

What do you like best about Avalara?

It is easy to use and once setup and understand it is something that only needs to be review for accuracy no need to worry about any tax changes and anything. Review collected by and hosted on G2.com.

What do you dislike about Avalara?

The customer service, when we have had to reach out to them multiple times it has taken days to get anyone to answer us and then multiple follow ups with them to be able to get an answer. Review collected by and hosted on G2.com.

Response from Celina Romera of Avalara

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Hi Amanda, thank you for taking the time to review. We’re glad Avalara is helping simplify your sales tax, and we appreciate you sharing your experience with support as we work to improve.

Mary M.

Mid-Market (51-1000 emp.)

9/23/2026

"Accurate Calculations and Audit-Ready Reporting"

5/5

What do you like best about Avalara?

Calculations are accurate and provides helpful reporting for audit purposes. Review collected by and hosted on G2.com.

What do you dislike about Avalara?

Support (ticketing process) is weak. Responses to support requests are generally not responded to in a timely manner and when support is provided, support is not helpful. Review collected by and hosted on G2.com.

Response from Celina Romera of Avalara

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Hi Mary, thanks for sharing your experience with Avalara. We’re glad the tax calculations and reporting are working well for your needs. We also appreciate your honest feedback on support and will use it as we look at how to improve the experience.

Tracey N.

CEO

Small-Business (50 or fewer emp.)

2/18/2026

"Sales tax does not display in Quickbooks sales tax field"

0/5

What do you like best about Avalara?

I don't like Avalara their sales tax does not display in the sales tax field in quickbooks. Instead it displays where in the product service field. We had to uninstall it to prevent our clients from rejecting invoices. Review collected by and hosted on G2.com.

What do you dislike about Avalara?

They don't stand by their product and claim the issue with their sales tax not displaying in the sales tax field is a quickbooks 'display error'. They refuse to cancel our invoice even though the product does not work for the purpose of putting sales tax in the sales tax field. Review collected by and hosted on G2.com.

Response from Celina Romera of Avalara

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Tracey, thank you for sharing your feedback. We’re sorry to hear that your experience hasn't meet expectations and understand your frustration. We appreciate you bringing this to our attention, and have escalated your concerns internally so our team can take a closer look.

Susan M.

Mid-Market (51-1000 emp.)

6/18/2025

"Best tax service ever!!"

5/5

What do you like best about Avalara?

I love that Avalara takes the guesswork out of sales tax. I don't have to know all the tax laws for various states. I spend less time on taxes and more time focusing on my company. Review collected by and hosted on G2.com.

What do you dislike about Avalara?

Honestly, I haven't found a downside to using Avalara, Review collected by and hosted on G2.com.

Response from Celina Romera of Avalara

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Hi Susan, thanks for taking a moment to share your experience. It’s great to hear Avalara is helping lighten the load when it comes to tax tasks. We’re glad it’s giving you more time to focus on what matters most in your business. Thanks for being a customer!

Tamieka W.

Mid-Market (51-1000 emp.)

9/23/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Reliable Tax Calculations and an Ever-Improving UI"

4/5

What do you like best about Avalara?

The software is reliable and simplifies tax calculations. Looking forward to the release of Aviator, which is another reason why I like Avalara as they are always enhancing the user interface. Review collected by and hosted on G2.com.

What do you dislike about Avalara?

It sometimes miss invoices that require discretionary tax calculations however, the team is working hard to improve. Review collected by and hosted on G2.com.

Response from Celina Romera of Avalara

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Tamieka, thanks for taking the time to share your review. We’re glad Avalara helps keep your tax work manageable and supports your compliance efforts. We appreciate your feedback and the opportunity to keep improving your experience.

Jessica c.

Small-Business (50 or fewer emp.)

9/23/2026

"Quick, Easy-to-Read Transaction Calculations in AvaTax"

5/5

What do you like best about Avalara?

the transaction calculation is quick and easy to read within the avatax tool Review collected by and hosted on G2.com.

What do you dislike about Avalara?

the support response as it does not provide detail reasoning and not all products are integrated as one for return compliance Review collected by and hosted on G2.com.

Response from Celina Romera of Avalara

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Hi Jessica, thanks for sharing your thoughts on Avalara. We’re glad it’s helping keep your tax process moving smoothly, and your feedback on the support experience is really helpful as we continue to improve. Thanks again for being a customer.

Brittany A.

Regional Accounts Receivable Manager

Consumer Electronics

Mid-Market (51-1000 emp.)

9/24/2026

"Amazing People and Culture at Avalara"

5/5

What do you like best about Avalara?

The people and the culture of what Avalara has created. Review collected by and hosted on G2.com.

What do you dislike about Avalara?

There is nothing to not like about Avalara. Review collected by and hosted on G2.com.

Response from Celina Romera of Avalara

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Hi Brittany, thanks for taking the time to share your review. We are happy to partner with you and free up your team's time to focus more on clients. We appreciate your feedback and your trust in us.