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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (88.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskHaloPSA
Star Rating
(36)4.8 out of 5
Market Segments
Small-Business (88.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Learn more about HaloPSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask Professional Services Automation (PSA) has a solid ticketing system with a score of 9.2, but HaloPSA excels with a perfect score of 10.0, indicating a more robust and user-friendly experience for managing tickets.
- Reviewers mention that HaloPSA's quality of support is significantly higher, scoring 9.6 compared to Autotask PSA's 8.1, suggesting that users find HaloPSA more responsive and helpful when issues arise.
- G2 users highlight that HaloPSA offers superior reporting capabilities, with a score of 9.1 for management reporting, while Autotask PSA scores 8.2, indicating that users may find more actionable insights in HaloPSA's reports.
- Users on G2 report that the ease of use is notably better in HaloPSA, which has a score of 8.8 compared to Autotask PSA's 7.9, suggesting that new users may find HaloPSA more intuitive and easier to navigate.
- Reviewers say that the client portal in HaloPSA, scoring 8.9, is more effective for customer engagement compared to Autotask PSA's score of 7.4, indicating a better experience for clients accessing their information.
- Users report that while both products have strong asset management features, HaloPSA's score of 8.3 slightly outperforms Autotask PSA's 8.0, suggesting a marginally better experience in tracking and managing assets.
Pricing
Entry-Level Pricing
Autotask
No pricing availableHaloPSA
All-inclusive PSA software
Free Trial
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive PSA software.
- PSA Automation
- Integrated PSA Platform
- CRM
Free Trial
Autotask
No trial information availableHaloPSA
Free Trial is available
Ratings
Meets Requirements
8.5
447
9.1
32
Ease of Use
8.0
479
8.5
33
Ease of Setup
7.5
367
7.8
29
Ease of Admin
7.7
265
8.2
25
Quality of Support
8.2
416
9.4
31
Has the product been a good partner in doing business?
8.4
257
9.2
24
Product Direction (% positive)
8.5
445
9.6
31
Features by Category
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
9.1
15
7.1
178
|
Verified
8.3
13
6.1
175
|
Verified
7.3
11
7.2
180
|
Verified
8.9
15
Project Management
6.9
179
7.6
14
7.0
177
|
Verified
7.6
14
7.3
173
|
Verified
7.4
13
7.6
174
|
Verified
7.9
13
Accounting
7.2
173
7.7
11
7.3
172
|
Verified
7.4
13
6.5
166
6.8
12
6.8
170
6.5
12
6.5
168
|
Verified
7.2
12
Portfolio Management
6.8
168
7.7
10
6.8
167
7.8
10
6.6
165
8.2
10
6.6
164
7.2
10
Analytics
6.7
167
|
Verified
8.3
10
7.4
172
|
Verified
7.9
14
7.4
168
|
Verified
8.5
11
Administration
7.8
176
|
Verified
8.5
13
8.2
171
|
Verified
9.0
13
8.0
173
|
Verified
8.8
13
Platform
8.3
171
|
Verified
9.0
12
7.4
160
|
Verified
8.3
11
8.6
172
|
Verified
8.8
15
6.4
164
|
Verified
6.5
11
4.7
161
|
Verified
4.8
9
Generative AI
5.8
88
7.3
5
6.1
88
7.7
5
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and HaloPSA are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
HaloPSA has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloPSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
58.3%
Computer & Network Security
27.8%
Telecommunications
2.8%
Primary/Secondary Education
2.8%
Information Services
2.8%
Other
5.6%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
HaloPSA has no discussions with answers
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