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Compare Autotask and HaloPSA 
Featured Products
At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (88.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskHaloPSA
Star Rating
(36)4.8 out of 5
Market Segments
Small-Business (88.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Learn more about HaloPSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in providing a comprehensive Professional Services Automation (PSA) tool, particularly for managing help desk tickets. Users appreciate its ability to prioritize and assign tickets effectively, which enhances workflow efficiency.
- Users say that HaloPSA offers a simple and clean interface, making daily tasks feel smoother. Reviewers highlight its effectiveness in organizing and tracking tickets, which is crucial for teams that rely heavily on ticketing and asset inventory management.
- According to verified reviews, Autotask has a significantly higher overall G2 Score, indicating greater user satisfaction. This is reflected in feedback praising its analytics and reporting capabilities, which help users make informed decisions based on operational data.
- Reviewers mention that while HaloPSA has a higher star rating, it has fewer total reviews, which may limit the reliability of its feedback. Users appreciate its features for logging and updating tickets, but some may find the depth of functionality less robust compared to Autotask.
- G2 reviewers highlight Autotask's strong support quality, with users noting that the platform serves as a good business partner. This is contrasted with HaloPSA, where users report a more limited support experience, despite its higher ratings in specific areas.
- Users report that Autotask's automation features for ticket routing are particularly useful, enhancing operational efficiency. In comparison, while HaloPSA is praised for its ease of use, some users feel it lacks the advanced automation capabilities that Autotask offers.
Pricing
Entry-Level Pricing
Autotask
No pricing availableHaloPSA
All-inclusive PSA software
Free Trial
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive PSA software.
- PSA Automation
- Integrated PSA Platform
- CRM
Free Trial
Autotask
No trial information availableHaloPSA
Free Trial is available
Ratings
Meets Requirements
8.5
447
9.1
32
Ease of Use
8.0
479
8.5
33
Ease of Setup
7.5
367
7.8
29
Ease of Admin
7.7
265
8.2
25
Quality of Support
8.2
416
9.4
31
Has the product been a good partner in doing business?
8.4
257
9.2
24
Product Direction (% positive)
8.5
445
9.6
31
Features by Category
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
9.1
15
7.1
178
|
Verified
8.3
13
6.1
175
|
Verified
7.3
11
7.2
180
|
Verified
8.9
15
Project Management
6.9
179
7.6
14
7.0
177
|
Verified
7.6
14
7.3
173
|
Verified
7.4
13
7.6
174
|
Verified
7.9
13
Accounting
7.2
173
7.7
11
7.3
172
|
Verified
7.4
13
6.5
166
6.8
12
6.8
170
6.5
12
6.5
168
|
Verified
7.2
12
Portfolio Management
6.8
168
7.7
10
6.8
167
7.8
10
6.6
165
8.2
10
6.6
164
7.2
10
Analytics
6.7
167
|
Verified
8.3
10
7.4
172
|
Verified
7.9
14
7.4
168
|
Verified
8.5
11
Administration
7.8
176
|
Verified
8.5
13
8.2
171
|
Verified
9.0
13
8.0
173
|
Verified
8.8
13
Platform
8.3
171
|
Verified
9.0
12
7.4
160
|
Verified
8.3
11
8.6
172
|
Verified
8.8
15
6.4
164
|
Verified
6.5
11
4.7
161
|
Verified
4.8
9
Generative AI
5.8
88
7.3
5
6.1
88
7.7
5
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and HaloPSA are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
HaloPSA has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloPSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
58.3%
Computer & Network Security
27.8%
Telecommunications
2.8%
Primary/Secondary Education
2.8%
Information Services
2.8%
Other
5.6%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
HaloPSA has no discussions with answers
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