How satisfied are you with this app/integration in the ServiceNow ecosystem?
Value
How valuable is it to be able to use this product with ServiceNow?
Responses (3)
Personalization
Provides personalized responses to interlocator based on segmentation or past responses.
Route To Human
Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Natural Language Understanding (NLU)
Can have a natural, human-like conversation with an interlocator.
Platform (3)
Conversation Editor
Allows business to edit conversations to meet the unique needs of one's business.
Integration
Gives users the ability to update systems, like CRM, based on conversations.
Human-In-The-Loop
Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.
Management (3)
Configuration Management
Based on 12 AutomatePro reviews. Grants users control over application updates, versions, and alterations.
Access Control
Allows administrators to control access to updates, releases and changes. This feature was mentioned in 12 AutomatePro reviews.
Orchestration
Helps develop processes for reliable automated releases. 12 reviewers of AutomatePro have provided feedback on this feature.
Functionality (3)
Automation
Based on 12 AutomatePro reviews. Successfully and thoroughly automates CI/CD processes.
Integrations
Allows for additional features and functionalities in the form of pre-packaged integrations and plug-ins. 10 reviewers of AutomatePro have provided feedback on this feature.
Extensibility
Plug-in capable for added resources, features, and functions within the product itself. This feature was mentioned in 11 AutomatePro reviews.
Processes (3)
Pipeline Control
As reported in 12 AutomatePro reviews. Grants control and organization for infrastructure and release processes.
Workflow Visualization
Based on 12 AutomatePro reviews. Allows users to easily map their and examine pipelines.
Continuous Deployment
Based on 11 AutomatePro reviews. Automates releases of the application for access on desktop, web, or or mobile devices.
Functionality (4)
Test Feedback
As reported in 21 AutomatePro reviews. Provides developers with actionable insight after running tests.
Test History
Maintains a thorough history of test logs for future reference and analysis. This feature was mentioned in 21 AutomatePro reviews.
Customization
As reported in 21 AutomatePro reviews. Grants developers granular control to define tests and test parameters.
Test Variety
As reported in 21 AutomatePro reviews. Allows developers to automate a wide variety of test types according to need.
Automation (3)
Organization
Automatically assigns relevant followup tasks and notifies appropriate team members of status after testing. 20 reviewers of AutomatePro have provided feedback on this feature.
Reliability
Based on 21 AutomatePro reviews. Runs tests automatically and reliably according to the parameters and frequency defined.
Thoroughness
As reported in 21 AutomatePro reviews. Tests completely and thoroughly to minimize developer workload.
Generative AI (2)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Automation - AI Agents (5)
Sales Follow-Up
Allows users to automate responses to customer inquiries across various channels.
Customer Interaction Automation
Allows users to automate responses to customer inquiries across various channels.
Lead Generation
Allows users to automate the process of generating and qualifying sales leads.
Document Processing
Allows users to automate the handling, processing, and management of documents.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents (4)
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
Agentic AI - Automation Testing (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - ServiceNow Store Apps (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
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