Augutech.io Reviews & Product Details

The most beneficial aspect of Augutech is that it offers advanced call center technology to increase efficiency and productivity. The predictive dialing metrics provide valuable insights into the performance of the dialer, allowing businesses to make data-driven decisions. The trouble-free IVR configurations make it easy to set up and customize the system to meet specific business needs. The upsides can be :

Increased Efficiency: The predictive dialer in Augutech helps to optimize call routing and reduces wait time, leading to improved call center efficiency.

Real-Time Metrics: The predictive dialing metrics provide real-time insights into call performance, allowing you to make informed decisions and improve performance over time.

Streamlined Workflow: Augutech integrates with other tools and platforms, streamlining the call center workflow and improving overall productivity. Review collected by and hosted on G2.com.

The least helpful aspect of Augutech is that it may sometimes result in high numbers of abandoned calls. The predictive dialing metrics may not always be accurate, leading to inefficient dialing. The IVR configurations may also require technical knowledge and expertise, leading to potential difficulties for inexperienced users. Some potential downsides can be:

Inconsistent call connections: Some users may experience issues with call connections, leading to missed opportunities and frustrated customers.

Technical difficulties: Technical issues may arise, leading to a decline in call quality and reliability.

Limited customization: The dialer may not be fully customizable, making it difficult for users to tailor their calling system to meet their specific needs.

Cost: Predictive dialers can be expensive, particularly for small and medium-sized businesses, which may not have the budget to invest in this technology. Review collected by and hosted on G2.com.

It is very easy to use and very convenient. It can handle multiple calls at a time which means a lot for a telecommunication business. It can work. We can listen recorded call as well. Review collected by and hosted on G2.com.

Sometimes it got stuck and hangs for a while. It is expensive when we compare it with similar competitors. While we are working on a higher data it takes much time to process. Review collected by and hosted on G2.com.

Our sales representatives may choose which customers they wish to work with thanks to the program instead of pleading with potential customers to do business with them. Our sales department can choose from the low-hanging fruit by reaching hundreds of people per day instead of having to "beat up" every caller. Our sales representatives are available to speak with potential customers interested in our goods and services. Otherwise, the dialer looks for someone who is. Furthermore, it is a fully cloud-based solution without local hardware or specialized Internet connections. Review collected by and hosted on G2.com.

Sometimes, when moving computers, I have to reset my softphone. Additionally, it can be difficult to get through the voicemail maze when calling a customer service representative. There are periodic server failures. Review collected by and hosted on G2.com.

More Number of People Dial Handling Precisely without any Errors, Which is Milestone Achievement for the Customer Satisfaction. as of Now We are Happy with a User Experience Point Of View Review collected by and hosted on G2.com.

Just Need to Use More to Know the Gliteched if anything When Handling Large Number of Operations So then only We Can Able to Disclose the Negative Feedback about it Review collected by and hosted on G2.com.

Augutech gives us seamless experience while we are dialling calls on leads and we can easily fetch and listen our recorded calls also. Review collected by and hosted on G2.com.

Overall is good. Sometimes it got stuck for a while. Review collected by and hosted on G2.com.

The overall reach Augutech allows a broker is amazing! This allows me to be more selective on who I want to do business with instead of hours of cold calling to find the right fit. This takes out the guesswork. Review collected by and hosted on G2.com.

Switching devices or computers can have a negative effect and delay your work. I noticed if I had to switch from my laptop to desktop it would cause the software to reboot and sometimes crash. Review collected by and hosted on G2.com.

I think the product is relatively easy to use and train new users on. It is our first choice when it comes to outbound dialing. I love that it is cloud-based and any issues we have had have been addressed quickly and appropriately by their customer service team. I also like that they offer a free trial prior to purchase. Review collected by and hosted on G2.com.

I do not like that it is so expensive. I do not like that it only integrates with Nextiva. I do not like that the training is an online training instead of in-person. Review collected by and hosted on G2.com.

AuguTechs provide proficient result, + smart handling, complex data solving Review collected by and hosted on G2.com.

performance on high data.. take bit more time. Review collected by and hosted on G2.com.

The holding of huge number of calls big challenge for us which got solved. The user for feature are helping our executives along. Review collected by and hosted on G2.com.

The overall configuration of the system took a lot of time for us. The cost of the product can be minimized a bit. The installation guide is handy Review collected by and hosted on G2.com.

Cloud based so don't need to handle multiple hardware and can be moved anywhere. Can work on any connection. Review collected by and hosted on G2.com.

Very basic design, call history can not be copied or print. Review collected by and hosted on G2.com.