Amazon Connect Reviews & Product Details

It seamlessly integrates with Zendesk and provides a high quality for calls Review collected by and hosted on G2.com.

When I log in to Zendesk, I dislike that Amazon Connect opens another tab and that the tab needs to fully load before closing. It is a small thing but a bit inelegent Review collected by and hosted on G2.com.

What I appreciate most is the platform's user-friendly approach to building complex conversational AI. The no-code visual builder allowed us to set everything up quickly, and integrating it with our existing tools, such as Zendesk, was effortless. Additionally, their customer support stands out—they are always ready to assist us in optimizing our workflows. Review collected by and hosted on G2.com.

While the platform offers robust capabilities, I find that its reporting and analytics tools could be more sophisticated. The essentials are handled effectively, but I would appreciate greater options for in-depth customization, especially when it comes to specific data visualizations. Additionally, since new features are introduced at a rapid pace, the documentation occasionally falls a little behind the most recent updates. Lastly, for very small teams, mastering the advanced multimodal logic can present a noticeable learning curve at the outset. Review collected by and hosted on G2.com.

I like that Amazon Connect is flexible and scalable—it lets teams quickly build, customize, and scale a cloud contact center while integrating easily with the rest of AWS. Review collected by and hosted on G2.com.

It can feel complex to set up and manage, especially for teams without deep AWS experience, and some advanced features require extra configuration or third-party tools. Review collected by and hosted on G2.com.

Its flexible, as-you-go pricing is the most helpful aspect, and its native AI integration is a big plus, allowing us to use smart automation. Review collected by and hosted on G2.com.

The setup is a bit complex. There is some basic native reporting available, but it feels fairly limited overall. Review collected by and hosted on G2.com.

Amazon Connect is used for automatically calling feature implementation in lower cost for the best customization architecture. Review collected by and hosted on G2.com.

Amazon Connect implementation docs do not give proper information to implement custom functionality, and basic information is also Review collected by and hosted on G2.com.

Easy to navigate, and customer service readily available Review collected by and hosted on G2.com.

Wish there was a Spanish version to make it easier for others Review collected by and hosted on G2.com.

the ease of use and how you are able to navigate and the over all performance and cost is really a huge plus. With training and support are great Review collected by and hosted on G2.com.

at the moment we are happy with what we are being provided with Review collected by and hosted on G2.com.

Easy use, live listening calls, easy report building, easy export Review collected by and hosted on G2.com.

I cannot find anything wrong with the product considering we have been using it for 7 yrs Review collected by and hosted on G2.com.

It’s easy to use and saves me time in my daily routine. Review collected by and hosted on G2.com.

Do not have anything really negative to say Review collected by and hosted on G2.com.

It’s very easy to use. Finding previous calls feels seamless, and the filters really help you locate exactly what you’re looking for. The AI summaries also help massively. Review collected by and hosted on G2.com.

It can be difficult to pick up certain accents, and it sometimes flags obscenities by accident even when none have been said. Review collected by and hosted on G2.com.