Consulting Services for Amazon Connect

Tecnomic Systems Pte Ltd is a premier technology marketing and distribution company specializing in communication and networking platform solutions across Southeast Asia and the Middle East. Established in 1996 and headquartered in Singapore, Tecnomic offers a comprehensive range of services, including demand creation, application support, and supply chain management for electronic components and telecom products. With a dedicated team of marketing, sales, and application engineers, the company provides world-class services and support to its clients. Key Features and Functionality: - Telecom Platform Building Blocks: Tecnomic supplies integrated solutions comprising hardware, software, applications, and services for telecom platforms. - Voice Network Elements: The company offers media gateways, session border controllers , transcoding, and voice network optimization solutions. - Signaling Solutions: Tecnomic provides signaling solutions including SS7, SIGTRAN, SIP, BICC, and WebRTC. - Value-Added Services Platforms: The company delivers platforms for value-added services and network interconnectivity solutions. - Telecom Platforms: Tecnomic offers platforms such as PCI, ATCA, VME, and CPCI. - Services & Support: The company provides network planning, hardware optimization, deployment services, and SLA-based support. Primary Value and Solutions for Users: Tecnomic Systems addresses the complex needs of telecom service providers and enterprises by offering comprehensive, integrated solutions that streamline communication and networking infrastructures. By supplying essential telecom building blocks and providing robust application support, Tecnomic enables clients to enhance operational efficiency, reduce costs, and deliver superior customer experiences. Their expertise in demand creation and in-depth application support ensures that customers receive tailored solutions that align with their specific requirements, facilitating seamless digital transformation and modernization of communication systems.

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tecRacer has been working with Amazon Web Services and are an AWS Premier Consulting Partner, Authorized AWS Training Partner with its own Academy, AWS Managed Service Partner and AWS Reseller Partner for Amazon Web Services in Germany.

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TensorIoT was Founded by Amazon (AWS) and Google engineers, we focus on IoT, AI and Serverless solutions.

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TSA Group Australia Pty Ltd is a leading Australian-owned business process outsourcing company specializing in customer experience solutions. Established in 1997, TSA Group has grown to employ over 5,000 team members across Australia and the Philippines, offering a comprehensive suite of services designed to help businesses acquire, retain, and grow their customer bases. Key Features and Functionality: - CX Consulting: TSA Group collaborates with partners to revolutionize customer engagement strategies, providing tailored consulting services that enhance authentic and meaningful interactions. - Contact Centre Outsourcing: As an extension of their clients' businesses, TSA Group delivers end-to-end customer engagement services, including care, acquisition, sales, back-office support, and collections, across various channels such as SMS, voice, chat, social media, and email. - CX Technology Solutions: Leveraging partnerships with AWS and Amazon Connect, TSA Group designs, builds, and deploys cloud-based customer engagement platforms, utilizing the latest CX technology innovations to deliver personalized and blended omnichannel experiences. - Carbon Neutral Certification: Demonstrating a commitment to sustainability, TSA Group is proud to be the first Australian-based contact centre outsourcing provider certified carbon neutral, investing in local projects that assist fire management, regenerate ecosystems, improve biodiversity, and support Australian communities. Primary Value and Solutions Provided: TSA Group's primary value lies in its ability to enhance customer experiences through innovative and personalized solutions. By combining local expertise with advanced CX technologies, TSA Group helps businesses build stronger relationships with their customers, leading to increased customer satisfaction, loyalty, and revenue growth. Their comprehensive service offerings address various customer engagement challenges, enabling organizations to streamline operations, improve efficiency, and deliver exceptional service across multiple channels.

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Provide one-stop services from consulting to marketing , which are necessary to realize digital transformation with IoT

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USAN is a cloud contact center solutions provider specializing in Amazon Connect, AI-powered CX, managed services, and omnichannel customer engagement. With over 35 years of experience, USAN delivers measurable results as an AWS Advanced Tier Partner, helping enterprises design, build, and manage scalable, data-driven customer experiences that accelerate digital transformation through analytics, automation, outbound campaign management, and agent optimization.

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One New Zealand, formerly known as Vodafone New Zealand, is a leading telecommunications provider dedicated to delivering comprehensive connectivity solutions across the country. With a robust infrastructure, One NZ offers a wide array of services, including mobile and fixed-line telephony, broadband internet, and advanced digital solutions tailored for both individual consumers and businesses. The company is committed to enhancing New Zealand's digital landscape by investing in cutting-edge technologies and expanding its network coverage to ensure reliable and high-speed connectivity for all Kiwis. Key Features and Functionality: - Extensive Network Coverage: One NZ operates a nationwide GSM network at 900MHz, a UMTS network at 900MHz and 2100MHz, a 4G LTE network across multiple bands , and a rapidly expanding 5G NR network, aiming to cover over 99% of the population by late 2024. - Advanced Mobile Services: The company offers high-definition voice services through its Voice Core network, enhancing call quality for subscribers and international tourists. - Innovative Partnerships: Collaborations with global technology leaders like Nokia have enabled One NZ to accelerate network innovation, focusing on developing applications supported by 5G-Advanced and exploring future 6G capabilities. - Comprehensive Digital Solutions: One NZ provides a range of digital services, including cloud solutions, cybersecurity, and IoT platforms, catering to the evolving needs of businesses and public sector clients. Primary Value and User Solutions: One New Zealand's primary value lies in its commitment to unlocking the potential of technology to create a more connected and innovative Aotearoa. By offering extensive network coverage and advanced digital services, One NZ addresses the growing demand for reliable and high-speed connectivity, enabling individuals and businesses to thrive in an increasingly digital world. The company's focus on innovation and strategic partnerships ensures that customers have access to the latest technological advancements, enhancing their communication capabilities and supporting their digital transformation journeys.

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VoiceFoundry, a TTEC Digital company, specializes in delivering cloud-based contact center solutions that enhance customer engagement by leveraging Amazon Web Services (AWS). With over 40 years of experience in the contact center industry, VoiceFoundry focuses on deploying Amazon Connect to create intelligent, dynamic customer experiences across various channels. Their expertise encompasses artificial intelligence (AI, natural language automation, computer telephony integration (CTI, enterprise integration, user experience design, analytics, and workforce optimization. By integrating these technologies, VoiceFoundry helps businesses streamline operations and improve customer satisfaction. Key Features and Functionality: - Amazon Connect Deployment: Expert implementation of Amazon's omnichannel cloud contact center service, enabling seamless customer interactions. - AI and Natural Language Automation: Development of chatbots and virtual assistants to automate and enhance customer service processes. - CTI and Enterprise Integration: Integration with existing systems like Salesforce and ServiceNow to provide a unified agent desktop experience. - User Experience Design: Crafting intuitive interfaces that improve both customer and agent interactions. - Analytics and Workforce Optimization: Utilizing data analytics to optimize workforce management and improve service delivery. Primary Value and Solutions Provided: VoiceFoundry addresses the need for modern, efficient customer service solutions by offering cloud-based contact center services that are scalable and cost-effective. By implementing Amazon Connect and integrating AI-driven automation, businesses can reduce operational costs, enhance customer satisfaction, and streamline their customer engagement processes. VoiceFoundry's comprehensive approach ensures that clients can rapidly deploy and benefit from advanced contact center technologies, leading to improved customer experiences and business outcomes.

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Voxologic is a specialized provider of Amazon Connect solutions, offering comprehensive design, integration, and implementation services to businesses aiming to enhance their customer service operations through cloud-based contact centers. As an official AWS Consulting Partner, Voxologic leverages Amazon's robust cloud infrastructure to deliver scalable and cost-effective contact center solutions tailored to the unique needs of each client. Key Features and Functionality: - Amazon Connect Implementation: Expertise in setting up and configuring Amazon Connect, enabling businesses to establish cloud-based contact centers efficiently. - Integration Services: Seamless integration of Amazon Connect with existing systems, including CRM platforms and other AWS services, ensuring a cohesive operational environment. - Custom Solution Design: Tailored design of contact center architectures that align with specific business requirements, enhancing customer engagement and service delivery. - Scalability and Flexibility: Utilization of AWS's scalable infrastructure to accommodate businesses of various sizes, from small enterprises to multinational corporations. - Cost Efficiency: Implementation of pay-as-you-go pricing models, reducing upfront investments and aligning costs with actual usage. Primary Value and Problem Solved: Voxologic addresses the challenges businesses face in deploying and managing efficient contact centers by providing end-to-end solutions that are both scalable and cost-effective. By harnessing the power of Amazon Connect and AWS services, Voxologic enables organizations to deliver superior customer service experiences without the complexities and expenses associated with traditional contact center infrastructures. This approach allows businesses to focus on their core operations while ensuring their customer engagement strategies are robust, flexible, and future-proof.

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VT Team is a certified Amazon Connect Service Delivery Partner and a recognized Zoom Phone competency partner, specializing in delivering exceptional customer experience solutions. With a proven track record of successfully completing hundreds of projects and training thousands of agents, VT Team leverages leading contact center technologies to transform customer interactions. Their expertise spans managing legacy systems like Avaya and facilitating seamless migrations to scalable platforms such as Amazon Connect and Zoom, ensuring operational excellence and enhanced customer satisfaction. Key Features and Functionality: - Comprehensive Contact Center Solutions: VT Team offers end-to-end services, including consulting, professional services, and managed services, to optimize contact center operations. - Amazon Connect Integration: As an Amazon Connect Service Delivery Partner, VT Team builds scalable, pay-as-you-go contact centers tailored to business needs. - Zoom Unified Communications: Recognized for competencies in Zoom Phone and Zoom CX, VT Team delivers and supports Zoom's all-in-one unified communications and contact center solutions. - Legacy System Management: Expertise in managing and migrating legacy systems like Avaya to modern, scalable platforms. - Custom Developed Solutions: VT Team provides tailored solutions, including SaaS products like 'etc' and 'phi,' to support and enhance contact center capabilities. Primary Value and Solutions Provided: VT Team empowers businesses to elevate their customer experience by offering comprehensive contact center solutions that are both scalable and efficient. By integrating advanced technologies like Amazon Connect and Zoom, they enable organizations to streamline operations, improve agent productivity, and deliver exceptional customer service. Their expertise in managing legacy systems and facilitating smooth migrations ensures minimal disruption and maximized operational efficiency. Through custom-developed solutions and a commitment to continuous improvement, VT Team addresses the evolving needs of contact centers, helping businesses stay ahead in a competitive landscape.

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