Consulting Services for Amazon Connect

Rise.CX is a Melbourne-based company specializing in transforming customer experience through cloud-based solutions. Established in 2018, the company focuses on assisting businesses in enhancing customer satisfaction and retention by leveraging advanced technologies. In 2023, Rise.CX was acquired by BYTE, marking a significant milestone in its growth and innovation journey. Key Features and Functionality: - Cloud-Based CX Solutions: Rise.CX offers tools and services designed to improve customer interactions through cloud technology. - Comprehensive Support: The company provides end-to-end support, from initial implementation to deployment, adoption, and continuous refinement of CX strategies. - Collaborative Approach: Rise.CX works closely with clients' CX teams to ensure a deep understanding and effective utilization of the solutions provided. Primary Value and Problem Solved: Rise.CX addresses the challenge businesses face in delivering seamless and satisfying customer experiences. By offering cloud-based CX solutions and comprehensive support, the company enables organizations to enhance customer satisfaction and retention, ultimately driving business growth.

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rockITdata is a veteran, minority, and woman-owned full-service consulting firm specializing in management and IT services. By leveraging cutting-edge cloud-based artificial intelligence and machine learning technologies, rockITdata helps organizations enhance efficiencies, reduce costs, and achieve superior outcomes. Their dedicated approach ensures the delivery of focused, scalable solutions tailored to meet long-term business objectives. Key Features and Functionality: - Management Consulting: Offers advisory services to design, manage, and execute lasting organizational changes, focusing on strategy, transformation, operations, innovation, risk and compliance, human capital, and workforce optimization. - AI, Data & Analytics: Deploys advanced AI and machine learning solutions, provides business analytics for actionable insights, and offers data engineering for data warehousing and real-time processing. - IT Transformation: Delivers technology services including application lifecycle management, CRM implementation, systems integration, contact center solutions, product resale, and IT infrastructure management. - Mission Support: Specializes in System Engineering Technical Assistance and operations support services to streamline system integration and optimization, ensuring operational excellence. Primary Value and Solutions Provided: rockITdata empowers organizations to unlock the full potential of their data and technology investments. By integrating AI and machine learning, they drive innovation, automate processes, and facilitate smarter decision-making. Their comprehensive services address complex business challenges, enabling clients to achieve sustainable growth and maintain a competitive edge in their respective industries.

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ScaleCapacity offers consulting services that provide expertise in design, deployment, and management of enterprise cloud infrastructure.

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SCSK Corporation is a leading Japanese information technology services provider, offering a comprehensive suite of solutions that encompass system integration, cloud computing, IT infrastructure development, software development, and business process outsourcing . Established in 1969 and headquartered in Tokyo, SCSK serves a diverse range of industries, including finance, manufacturing, retail, and telecommunications, assisting clients in achieving digital transformation and operational efficiency. Key Features and Functionality: - System Integration: SCSK delivers end-to-end system integration services, developing, maintaining, and operating core systems tailored to various industries such as manufacturing, communications, energy, distribution, service, and media. - Cloud Computing: The company provides scalable cloud solutions, enabling clients to leverage flexible infrastructure for their digital needs. - IT Infrastructure Development: SCSK offers assessment, design, and development of IT infrastructure, ensuring stability and optimization for clients' operations. - Software Development: The company specializes in developing a wide range of software solutions, including enterprise resource planning packages like ProActive, and offers application management outsourcing services covering development, installation, maintenance, and operation for platforms such as SAP and Oracle. - Business Process Outsourcing : SCSK provides BPO services, including contact center and e-commerce fulfillment services, allowing clients to focus on core business activities while ensuring efficient operational support. Primary Value and Solutions for Users: SCSK Corporation's primary value lies in its ability to deliver integrated IT solutions that drive digital transformation and enhance operational efficiency for businesses across various sectors. By offering a comprehensive range of services—from system integration and cloud computing to IT infrastructure development and BPO—SCSK addresses the diverse and evolving needs of its clients. The company's commitment to quality, innovation, and customer satisfaction ensures that clients receive tailored solutions that align with their unique business objectives, enabling them to stay competitive in the rapidly changing digital landscape.

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Serverworks provides technical feasibility assessment, migration to AWS, and MSP service, includes 24 x 7 Monitoring & support. Also provides Cloud Automator, a Saas Solution, which enables customers to manage AWS services in a most cost effective manner.

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Smartronix, Inc. is a highly reputable information technology and engineering solutions provide with core offerings focused around NetOps, Cyber Security, Cloud Computing, Enterprise Software, Health IT, and Mission-Focused Engineering.

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Spark Business Group is New Zealand's largest technology and transformation partner, comprising Spark, CCL, Leaven, Qrious, and Digital Island. This collective offers a comprehensive suite of services designed to accelerate business performance through digital innovation. By integrating expertise across cloud computing, data analytics, artificial intelligence, and connectivity, Spark Business Group provides end-to-end solutions tailored to the unique needs of New Zealand businesses. Key Features and Functionality: - Cloud and Transformation Services: Led by CCL and Leaven, Spark Business Group delivers clear pathways to AWS adoption and innovation, utilizing trusted frameworks and a dedicated team of experts. - Data Analytics and AI: Through Qrious, the group offers advanced AI and data analytics services, enabling businesses to harness data-driven insights for strategic decision-making. - Customer Experience Optimization: Digital Island provides AWS Connect-based solutions to enhance customer interactions and satisfaction. - Connectivity and Infrastructure: Spark delivers market-leading connectivity and infrastructure services, ensuring robust and reliable digital operations. Primary Value and Solutions: Spark Business Group addresses the challenges of digital transformation by offering integrated solutions that streamline operations, enhance customer experiences, and drive growth. By leveraging a diverse range of expertise, the group empowers organizations to navigate the complexities of the digital landscape, ensuring they remain competitive and innovative in their respective industries.

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Symbee is a new breed of developers and consultative experts; obsessed with delivering business outcomes that are focused on the Agent and Customer experience.

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Syntax provides comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs.

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Consulting and Implementation Services.

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