Alchemer Digital Reviews & Product Details

Alchemer Digital helps you capture feedback and engage customers right where their experience happens—inside your app or on your website. Instead of waiting for feedback after the fact, you can ask, listen, and act in the moment. Trigger in-app and on-site surveys, prompts, and messages based on real customer behavior. Whether someone completes a key action, hits a friction point, or shows signs of churn, Alchemer Digital lets you reach them with the right message at the right time—without disrupting their experience. Go beyond basic feedback collection. With precise targeting and real-time delivery, you can uncover what’s driving engagement, identify issues before they turn into churn, and guide customers toward better outcomes while they’re still active. And because Alchemer Digital connects with your broader systems, feedback doesn’t sit in a dashboard. It flows to the right teams, triggers follow-ups, and supports closed-loop feedback—so you can respond quickly and keep improving. Built for product, marketing, and customer teams, Alchemer Digital makes it easy to improve engagement, increase retention, and turn everyday interactions into meaningful insights. This is why many of the largest brands in the world, including, CNN, JetBlue, eBay, Safeway, and FanDuel, engage their mobile customers with Alchemer Mobile.

Seller

Alchemer

Discussions

Alchemer Digital Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Martinette Botha

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

19 months

View More Pricing Information

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User Insights

Average based on 195 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

G2 reviews are authentic and verified.

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Sumedha N.

Data @ Fair.com

Computer Software

Mid-Market (51-1000 emp.)

11/12/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Its a win-win for in-product feedback with Apptentive"

4/5

What do you like best about Alchemer Digital?

The ability to have a separate staging and testing project allows us to thoroughly test all triggers before the customer gets to experience the interactions Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

The fact that changes to surveys take around 24 hours to update makes apptentive less lucrative to teams that have fast deployment Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/13/2019

"Very useful customer preference platform"

4.5/5

What do you like best about Alchemer Digital?

My favorite feature is the dashboard that allows me to track and report on how my customers are engaging my app and what their perceptions are. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

There is an occasional out of sync with some of the Google reviews and sentiment categorization can be a little misaligned at times. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Digital:

I highly recommend using Apptentive if you want to get the pulse of your customers and create a more defined understanding of their preferences and needs. This product helps us inform our decisions and product road map while staying very close to the sentiment of the users. Review collected by and hosted on G2.com.

What problems is Alchemer Digital solving and how is that benefiting you?

Driving customers to create reviews (hopefully positive) and quantifying via surveys and analytics which features they like/dislike the most. Review collected by and hosted on G2.com.

Gett V.

iOS Developer

Computer Software

Mid-Market (51-1000 emp.)

11/12/2019

"Apptentive"

5/5

What do you like best about Alchemer Digital?

I'm a fan of the integration with mParticle. I like how I can forward events to both platforms. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

It's kind of hard to see additional data that I send in. Review collected by and hosted on G2.com.

Christoph S.

Head of Product & Development

Internet

Mid-Market (51-1000 emp.)

11/12/2019

"Useful Tool to guide customers"

5/5

What do you like best about Alchemer Digital?

Using Apptentive across our IOS and Android gives us a much better understanding on user behaviour plus enables us to "interfere" automatically when a user e.g. enters a point where one potentially would need some help (by sending out notifications like "Did you know") Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

nothing, we are fully satisfied with the current solution Review collected by and hosted on G2.com.

Jake H.

Head of Apps - eBay Motors

Enterprise (> 1000 emp.)

11/12/2019

"Great for customer insights, and improving app ratings"

5/5

What do you like best about Alchemer Digital?

Easy to use, very helpful. It makes it easy to improve your app rating, we got nearly a full point when we integrated apptentive. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

Sometimes the dashboard can be confusing. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/12/2019

"An awesome tool to gauge customer feedback"

4.5/5

What do you like best about Alchemer Digital?

If you ever want to run customer surveys or collect real feedback, consider Appententive as the best tool to achieve your desired results. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

Customization is a bit of a hard thing for me to achieve otherwise the usual usage is very good. Review collected by and hosted on G2.com.

Verified User in Media Production

Mid-Market (51-1000 emp.)

11/11/2019

"Effective Tool"

4.5/5

What do you like best about Alchemer Digital?

Relatively simple to implement, lots of features and functionality, good dashboard insights. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

It would be nice to have better insights into how many reviews and ratings are driven by Apptentive vs. organic visits to the App Store. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Digital:

Think in detail about what level of engagement and what triggering event would predispose a user to leaving favorable feedback. Review collected by and hosted on G2.com.

What problems is Alchemer Digital solving and how is that benefiting you?

We are much more effectively able to harvest positive customer feedback at opportune moments. Review collected by and hosted on G2.com.

Aleksandra G.

Operations manager

Small-Business (50 or fewer emp.)

11/15/2019

"Messages"

3.5/5

What do you like best about Alchemer Digital?

Direct communication within the app - users feedback Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

Long loading when logging in and switching between tabs Review collected by and hosted on G2.com.

Andrew W.

Senior Product Manager

Mid-Market (51-1000 emp.)

11/12/2019

"Great customer feedback tool"

4.5/5

What do you like best about Alchemer Digital?

It effectively funnels positive sentiment into a rating, but the core feature is funneling negative feedback into actionable survey responses. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

To truly utilize the tool, you need to implement custom events which takes a decent amount of development resource. Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

11/14/2019

"Helpful"

3.5/5

What do you like best about Alchemer Digital?

I like that it allows me to manage the messages and expectations of our customers all in one place. Love meter and app health dashboard are really helpful. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Digital?

There are some limitations but we knew this going in. Currently dislike how our dashboards are split across apps which makes it a bit tedious to manage but this more a configuration error than an apptentive limitation. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Digital:

Its a super helpful tool in managing customer feedback. Be very careful during setup though to follow instructions and ask questions before implementing. Some things can's be undone. Review collected by and hosted on G2.com.

What problems is Alchemer Digital solving and how is that benefiting you?

Managing customer feedback. Review collected by and hosted on G2.com.