Compare Alchemer Digital and Qualtrics Customer Experience 
At a Glance
Market Segments
Enterprise (44.2% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Alchemer Digital
Star Rating
(195)4.3 out of 5
Market Segments
Enterprise (44.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Alchemer DigitalQualtrics Customer Experience
Star Rating
(750)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansAlchemer Digital vs Qualtrics Customer Experience
When assessing the two solutions, reviewers found Alchemer Digital easier to use, set up, and administer. Reviewers also preferred doing business with Alchemer Digital overall.
- Reviewers felt that Qualtrics Customer Experience meets the needs of their business better than Alchemer Digital.
- When comparing quality of ongoing product support, reviewers felt that Alchemer Digital is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Qualtrics Customer Experience over Alchemer Digital.
Pricing
Entry-Level Pricing
Alchemer Digital
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Alchemer Digital
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.5
151
8.6
601
Ease of Use
8.6
150
8.4
604
Ease of Setup
8.0
92
7.6
361
Ease of Admin
8.2
97
7.9
349
Quality of Support
8.8
139
8.5
568
Has the product been a good partner in doing business?
8.8
94
8.5
341
Product Direction (% positive)
7.7
144
8.6
578
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Identification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tracking & Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
37
Not enough data
8.8
36
Not enough data
8.4
38
Engagement
Not enough data
8.4
39
Not enough data
8.8
39
Not enough data
8.7
35
Performance
Not enough data
8.7
34
Not enough data
9.3
35
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
111
Not enough data
8.9
109
Not enough data
8.8
105
Not enough data
7.7
60
Customization
Not enough data
8.4
94
Not enough data
8.4
101
Not enough data
8.6
94
Not enough data
8.4
91
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
92
Not enough data
8.6
99
Not enough data
8.3
118
Feedback Analysis
Not enough data
8.3
102
Not enough data
8.3
104
Not enough data
8.7
103
Feedback Sources
Not enough data
8.3
94
Not enough data
9.0
121
Not enough data
8.4
82
Not enough data
8.7
85
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
45
Predictions
Not enough data
8.9
44
Not enough data
8.7
45
Not enough data
Feature Not Available
Not enough data
8.4
44
Not enough data
8.9
46
Not enough data
8.7
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.4
62
Not enough data
8.6
67
|
Verified
Not enough data
8.8
70
|
Verified
Not enough data
8.7
63
|
Verified
Not enough data
Process Management
8.4
67
|
Verified
Not enough data
8.2
60
Not enough data
8.6
59
|
Verified
Not enough data
8.6
53
Not enough data
System Management
8.7
54
Not enough data
8.9
49
|
Verified
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Variation Testing
Feature Not Available
Not enough data
7.9
34
Not enough data
Feature Not Available
Not enough data
7.8
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting
8.2
64
Not enough data
8.4
79
Not enough data
Personalization
8.5
71
Not enough data
8.3
65
Not enough data
8.3
36
Not enough data
Administration
8.3
67
Not enough data
8.1
61
Not enough data
8.6
77
Not enough data
8.7
74
Not enough data
Categories
Categories
Shared Categories
Alchemer Digital and Qualtrics Customer Experience share no categories
Unique Categories
Alchemer Digital is categorized as Mobile App Optimization, Enterprise Feedback Management, and Mobile App Analytics
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Alchemer Digital
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
9.4%
Financial Services
7.7%
Information Technology and Services
7.2%
Computer Software
6.6%
Entertainment
6.1%
Other
63.0%
Information Technology and Services
10.4%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.8%
Alternatives
Discussions
Is there a way to identify the name of the member who filled out the survey? Can we respond?
4 Comments
CA
Yes. We set up our Apptentive account to capture Email Address, First Name, Last Name and userId on survey completes and feedback. Read more
Will it ever be implemented for OTT?
1 Comment
RD
Not sure, I'm using it for iOS but I heard it might be extended to Apple TV as well. Read more
Alchemer Digital has no more discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
EA
@shawnwigg on Twitter is an excellent resource on this use caseRead more
What does qualtrics software do?
1 Comment
AK
It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data.
Provides the summary for next...Read more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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