Alchemer Digital Reviews & Product Details

Once you set up your events in Apptentive; the business enablement aspect of this product is fantastic - as a product team I can quickly set up surveys in the app to fire based on engagement (if a customer opened the app twice; on this version, and tapped on this feature) Review collected by and hosted on G2.com.

The ability to do bigger announcements of new features, like when apps do "what's new" as a full screen takeover. Right now it is only text allowed on this experience; but I wish we could do a more personalized and content driven approach Review collected by and hosted on G2.com.

It has helped us hint happy users to rate our app positively in the app store and has provided a mechanism to receive constructive feedback from unhappy users in a private channel. Review collected by and hosted on G2.com.

The UI is a little overwhelming on the admin side Review collected by and hosted on G2.com.

I love being able to segment Customers to send personalized messages or surveys to gather feedback about our app. Review collected by and hosted on G2.com.

The solution with mParticle is a bit limiting, but we are trying to work around it. Review collected by and hosted on G2.com.

Apptentive's rating prompt is an excellent way of driving a volume of positive ratings and reviews to help boost your app store listing. With a few small optimisations after set up, we were able to dramatically increase the number of rating - with 85% being 5 star reviews! The insight from those that aren't happy is really useful for diagnosing issues and feeding the product backlog Review collected by and hosted on G2.com.

You have to get your head around the logic to set up the surveys and ratings prompts, but once you've done it a few times (and you get support from Apptentive), it becomes second nature and easier to optimise. Review collected by and hosted on G2.com.

Appetitive has been quintessential in helping to encourage our happy members to leave reviews. Additionally, it allows members who may not be satisfied to provide feedback so that we can work to improve pain point areas. Review collected by and hosted on G2.com.

Would love a way to identify our members who have provided feedback so that we can respond. From what I have observed thus far, the feedback appears to be anonymous which makes it impossible to follow up with our unhappy members. Review collected by and hosted on G2.com.

Apptentive has been a versatile tool for gathering customer feedback, as well as messaging users of our app. We've had a few business requirements that were solved by Apptentive with features we didn't even know about. Review collected by and hosted on G2.com.

Not much here, to be honest - we've had one crash on Android that was tied to an older version that has since been resolved, and we get a couple of warnings from the Apple app store based on features the library requires (that aren't used), but those are really just cosmetic. Also if there were some way to target app versions distributed via TestFlight/Play alpha track, that would be really helpful. Review collected by and hosted on G2.com.

I can push out a survey instantly and get immediate feedback. I like being able to export to CSV and manipulate the data further. Review collected by and hosted on G2.com.

Navigating surveys across my Android/iOS is clunky. I end up having to go to the dashboard, select the app, and then toggle to Surveys again. It's a lot of clicking.

I can't review reports or update surveys on a mobile device.

Lastly - I hate how I can't re-order questions in the survey builder. I also hate how I can't update/add questions to an existing survey that's already running. I have to re-create a new and export data twice to see the full picture. Review collected by and hosted on G2.com.

Their quick responses to question and ease of recruitment. I love how I can make the scheduling to suit me, even if there are parallel sessions. The interface is clean and it's very intuitive. The new feature to directly message the participants and customise the templated responses are great. It really gives you the control you want. Review collected by and hosted on G2.com.

Nothing to fault from their end. Sometimes you have customers who aren't telling the truth in screener questions. By this point, I do bring this up with the staff and they make note of it in members profiles to protect the integrity of the customers they are bringing in. Review collected by and hosted on G2.com.

Apptentive enables me to know how my app users are reacting to changes so that I can continue to iterate and improve. Review collected by and hosted on G2.com.

It can be a little confusing to locate comments. Review collected by and hosted on G2.com.

Rating Prompts and the ability to take direct feedback. Dashboard is good. Review collected by and hosted on G2.com.

Sometimes we have to disable pro-guard which lessens the security of our app. Integration and making it end to end work takes time. Review collected by and hosted on G2.com.